DoubleTree by Hilton Grand Key Resort
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Summary of reviewsThe DoubleTree by Hilton Grand Key Resort in Key West garners generally positive reviews across various categories. Its prime location is frequently highlighted with guests appreciating its proximity to the airport, the convenience of shuttle services to downtown and the beach and its peaceful environment suitable for families. Many travelers find this resort an ideal base for exploring Key West attractions while enjoying the tranquility of a seaside retreat.
The breakfast experience at the resort receives high marks for variety and quality with many guests praising the American breakfast options and the attentive service. Despite some concerns about the cost, the overall sentiment towards the breakfast is positive.
Rooms are described as spacious, comfortable and well-equipped with a pleasing decor and often lovely views of the pool. However, a notable number of reviews mention the need for maintenance and modernization, particularly in the bathrooms. Cleanliness is generally upheld, although there are occasional reports of room-specific issues and an unpleasant odor.
The hotel staff is consistently commended for their friendliness and professionalism, significantly enhancing guests' experiences. While minor hiccups in service are occasionally mentioned, the staff's welcoming nature leaves a lasting positive impression.
The pool area is a standout feature, praised for its beauty, cleanliness and pleasant ambiance. Guests enjoy the ample seating, poolside service and extended accessibility. The presence of a jacuzzi and live music adds to the relaxing and enjoyable atmosphere.
Beds receive mixed feedback; many guests describe them as comfortable, but some encounter issues with mattress quality. Despite these inconsistencies, most guests find the sleeping arrangements satisfactory.
Overall, the DoubleTree by Hilton Grand Key Resort offers a comfortable and convenient stay with notable strengths in location, breakfast quality and staff service, making it a commendable choice for travelers seeking a relaxing Key West experience.
Categories
The breakfast experience at the resort receives high marks for variety and quality with many guests praising the American breakfast options and the attentive service. Despite some concerns about the cost, the overall sentiment towards the breakfast is positive.
Rooms are described as spacious, comfortable and well-equipped with a pleasing decor and often lovely views of the pool. However, a notable number of reviews mention the need for maintenance and modernization, particularly in the bathrooms. Cleanliness is generally upheld, although there are occasional reports of room-specific issues and an unpleasant odor.
The hotel staff is consistently commended for their friendliness and professionalism, significantly enhancing guests' experiences. While minor hiccups in service are occasionally mentioned, the staff's welcoming nature leaves a lasting positive impression.
The pool area is a standout feature, praised for its beauty, cleanliness and pleasant ambiance. Guests enjoy the ample seating, poolside service and extended accessibility. The presence of a jacuzzi and live music adds to the relaxing and enjoyable atmosphere.
Beds receive mixed feedback; many guests describe them as comfortable, but some encounter issues with mattress quality. Despite these inconsistencies, most guests find the sleeping arrangements satisfactory.
Overall, the DoubleTree by Hilton Grand Key Resort offers a comfortable and convenient stay with notable strengths in location, breakfast quality and staff service, making it a commendable choice for travelers seeking a relaxing Key West experience.
Resort near Golf Courses
Located near the airport in Key West, this resort is a short drive (around 6 minutes or 2.1 miles) from the Key West Golf Club.
Resort Taking Steps Towards Sustainability
This property holds three third-party sustainability certifications: ISO 14001:2015 (Environmental management system), ISO 50001:2018 (Energy management systems), and ISO 9001:2015 (Quality management systems). It provides reusable water bottles to guests and has hydration stations on-site to reduce single-use plastic waste.
Resort for Honeymoon
This resort offers a relaxing and comfortable setting with spacious rooms and a large pool area. The convenient location and friendly service provide a pleasant honeymoon experience.
Family Friendly Resort
This resort features a large pool area, family-friendly amenities, and spacious rooms. It provides a comfortable and convenient base for families looking to explore the Florida Keys.
Dog Friendly Resort
DoubleTree by Hilton Grand Key Resort offers a relaxing and pet-friendly environment with a range of amenities. The resort's spacious rooms and welcoming policies ensure a comfortable stay for guests and their canine companions.
Resort with Swimming Pool
The resort provides a large outdoor pool area with tropical landscaping. It offers comfortable accommodations and a relaxing atmosphere. It is located away from the downtown crowds, offering a quieter experience.
Outdoor Pool
Business Resort
The Doubletree Grand Key Resort has 7,000 sq. ft. of flexible indoor banquet and meeting reception room space for up to 300 guests, suitable for conferences. It offers a warm welcome and is equipped for various business needs.
Accessible Resort
This hotel offers general accessibility features including a wheelchair accessible pool and concierge desk.
Resort with Gym
As a Hilton property, this resort is expected to have a fitness center. It is listed among hotels with gym facilities, ensuring guests have access to exercise equipment during their stay.
4-Star Resort
Offers a tranquil location away from the downtown crowds, with a tropical ambiance. It features a large pool, on-site dining, and comfortable rooms with modern amenities. The resort provides a relaxing and convenient stay.
Resort with Outdoor Pool
The resort features an outdoor swimming pool with a poolside bar. Guests can relax in a private cabana at the zero-entry pool.
Luxury Resort
Romantic Resort
Cheap Resort
Guest Reviews
The DoubleTree by Hilton Grand Key Resort boasts a commendable location, drawing praise particularly for its close proximity to the airport and the convenience of its shuttle service to both downtown and the beach. It is a favored spot for families with small children, offering a peaceful environment away from the chaos yet still near key attractions. Travelers appreciate the quietness of the resort, which allows for relaxation, particularly enjoying the serene pool area. Many found the property to be well-placed for exploring Key West, easily accessible with the hotel's efficient shuttle service. Guests repeatedly mention the resort's strategic position, which balances accessibility to city attractions, such as Disney and Universal and the tranquility of a beach-side retreat. The location's proximity to a beautiful, uncrowded beach is also highlighted. Additionally, the resort's friendly staff, housekeeping and customer service complement the ideal location, making it a noteworthy option for travelers seeking both convenience and comfort.
The breakfast experience at the DoubleTree by Hilton Grand Key Resort seems to be largely favorable, underscored by a variety of appreciative comments. Guests frequently praised the breakfast as good, very good or even excellent. An American breakfast featuring a wide range of options, including egg dishes, fresh fruit orange juice and bagels, was highlighted as particularly delightful, fulfilling guests' desires and expectations. The portions were described as large, the choices plentiful and the quality superb. Additionally, the service seemed to be a significant positive aspect with mentions of friendly, efficient and attentive staff.
On the downside, there were some concerns raised about the cost. Several guests felt that the breakfast was simply too expensive and expressed the wish that it had been included in the stay. The necessity to pay extra or separately for tips, even when the breakfast buffet was included, was also noted.
Despite some criticisms, such as a few descriptions of the breakfast being mediocre or poorly maintained, the overall sentiment leaned heavily towards a positive, satisfying breakfast experience that many guests thoroughly enjoyed during their stay.
The rooms at DoubleTree by Hilton Grand Key Resort are predominantly comfortable, spacious and well-equipped, providing a relaxing atmosphere. Many guests appreciate the large rooms with nice decor and some enjoy rooms with lovely views of the pool. Cleanliness in the rooms, lobby and hallways generally meets expectations, contributing to a pleasant stay for many visitors.
However, a notable number of guests have found the rooms to be outdated and in need of renovation, particularly the bathrooms. Some have reported issues with maintenance, mentioning that the hotel appears old and lacks up-to-date care. While some rooms could be larger, they still offer a decent level of comfort. A few guests have mentioned specific cleanliness issues and an unpleasant mildewy odor in certain rooms.
Overall, while the hotel offers comfortable and spacious rooms, there are areas where improvements in maintenance and modernization are needed to meet higher standards.
The beds at DoubleTree by Hilton Grand Key Resort receive a mix of feedback from guests. Many visitors find the beds to be comfortable, often highlighting the clean sheets and overall tidiness. Phrases like comfortable beds, the bed was very comfortable and comfy bed are commonly used by satisfied guests. However, there are some comments indicating that not all experiences are positive with a few guests describing the beds as lumpy or uncomfortable. For some, the mattress had noticeable dips that affected sleep quality. Nonetheless, the general consensus leans towards comfort, making the beds a decent choice for many travelers, though there is room for improvement in certain aspects.
The DoubleTree by Hilton Grand Key Resort gathers a mix of feedback when it comes to cleanliness. Many guests highlight the overall cleanliness of the hotel, describing it as very clean and well-maintained. The staff frequently receives compliments for their friendliness and helpfulness, contributing positively to the hotel's ambiance. Reviewers also note the spacious and comfortable rooms that are often very clean, which enhances their stay. However, not all reviews reflect this positive trend. Some guests report dirty rooms, dusty environments and unclean bathrooms that suggest the accommodations have seen better days. Complaints also include dirty carpets throughout the building, issues with room amenities and even a dirty pool. These mixed experiences indicate that while many find the resort clean and comfortable, there are inconsistencies that management might need to address.
Guests of the DoubleTree by Hilton Grand Key Resort frequently commend the friendly and professional staff. Numerous reviews highlight the friendly and helpful nature of the employees with specific praise often directed at Jessica at the front desk. Many visitors appreciated the excellent host and waiter service, noting that customer interactions were top-notch. Guests consistently recognized the staff's warmth, welcoming attitude and the quality of service at check-in. However, there were occasional mentions of some staff members not being very inviting and moments of disorganization during breakfast service. Overall, while there were minor issues, the staff's friendliness and professionalism leave a lasting positive impression on most visitors, making them a standout feature of the resort.
The pool area at DoubleTree by Hilton Grand Key Resort receives widespread praise from guests. Described consistently as beautiful and spacious, the pool area stands out for its lush setup and ample seating options. Visitors frequently highlight the pool's cleanliness and pleasant temperature, adding to the overall appeal. The presence of a jacuzzi contributes to the relaxing atmosphere, although its warmth can vary.
Guests appreciate the poolside service, which includes drinks and food provided by friendly staff members. The pool remains accessible until 11 PM, giving ample time for relaxation. Live music around the pool area adds to the enjoyable ambiance. Additionally, the resort offers a convenient shuttle service to both the airport and downtown, which guests find to be a valuable bonus.
While the bartending service at the pool bar received mixed reviews, the pool itself remains a favorite spot, often praised for its top-quality facilities. Whether lounging by the pool or enjoying the surrounding amenities, guests find the pool area to be a highlight of their stay with some even noting the delightful sight of iguanas nearby.
Location Show Map
Location
Breakfast
On the downside, there were some concerns raised about the cost. Several guests felt that the breakfast was simply too expensive and expressed the wish that it had been included in the stay. The necessity to pay extra or separately for tips, even when the breakfast buffet was included, was also noted.
Despite some criticisms, such as a few descriptions of the breakfast being mediocre or poorly maintained, the overall sentiment leaned heavily towards a positive, satisfying breakfast experience that many guests thoroughly enjoyed during their stay.
Rooms
However, a notable number of guests have found the rooms to be outdated and in need of renovation, particularly the bathrooms. Some have reported issues with maintenance, mentioning that the hotel appears old and lacks up-to-date care. While some rooms could be larger, they still offer a decent level of comfort. A few guests have mentioned specific cleanliness issues and an unpleasant mildewy odor in certain rooms.
Overall, while the hotel offers comfortable and spacious rooms, there are areas where improvements in maintenance and modernization are needed to meet higher standards.
Beds
Cleanliness
Staff
Pool
Guests appreciate the poolside service, which includes drinks and food provided by friendly staff members. The pool remains accessible until 11 PM, giving ample time for relaxation. Live music around the pool area adds to the enjoyable ambiance. Additionally, the resort offers a convenient shuttle service to both the airport and downtown, which guests find to be a valuable bonus.
While the bartending service at the pool bar received mixed reviews, the pool itself remains a favorite spot, often praised for its top-quality facilities. Whether lounging by the pool or enjoying the surrounding amenities, guests find the pool area to be a highlight of their stay with some even noting the delightful sight of iguanas nearby.
Yes, DoubleTree by Hilton Grand Key Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Grand Key Resort.
Yes, DoubleTree by Hilton Grand Key Resort welcomes dogs.
No, parking facilities aren't available at DoubleTree by Hilton Grand Key Resort.
Yes, DoubleTree by Hilton Grand Key Resort has a gym.
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