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WINDSOR SPA Hotel

Karlovy Vary , Mlýnské Nábřeží 5 (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe WINDSOR SPA Hotel is a well-located hotel in the heart of Karlovy Vary with many guests praising its proximity to the famous colonnade and the peacefulness despite being in the midst of the city's bustling activity. The hotel's cleanliness and friendly staff are what guests appreciate the most, although some guests did express dissatisfaction with certain aspects of their interactions with the staff. The breakfast experience seemed to depend on individual taste preferences and expectations, while the rooms received mixed reviews from guests. The spa facilities are limited only to a pool and a sauna, but the wellness area is clean and quiet with friendly staff. The parking situation at the hotel seems to be a mixed bag according to guest reviews. The beds received mixed reviews from guests with some describing them as excellent and others finding the pillows uncomfortable. Overall, the hotel seems to offer a relaxing stay with luxury amenities.
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Hotel with Spa

The WINDSOR Medical Complex & SPA Hotel offers a variety of wellness experiences for guests. There is a Finnish sauna which can provide a range of health benefits such as improved blood circulation and metabolism, as well as boosting mood and reducing fatigue. Electrotherapy is available for post-operative conditions and various chronic diseases. The spa also offers traditional massages, paraffin wraps, mineral baths and Thai massages. The Beauty Institute is home to a range of cosmetic treatments such as facials, ultrasound cleansing, mesotherapy and chemical peels. In addition, there are eyelash extensions, botox and hyaluronic acid applications, manicure and pedicure, hair style services and perfume sales available. Professional masseuses from Thailand provide guests with the best Thai massage experience, complete with relaxing music, aromatic scents and an ideal atmosphere.

Luxury Hotel

Hotel near Golf Courses

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

4-Star Hotel

Hotel with Indoor Pool

Room Types

Standard Double or Twin Room A fully equipped room with free WiFi.

Single Room A fully equipped room with free WiFi.

Superior Double or Twin Room A fully equipped room with free WiFi.

Special Offer - Double or Twin Room with Spa Package Stay for two in the spa: Half board 3x procedures for each 1 excellent coffee with dessert in Windsor coffee unlimited access to the wellness zone bathrobes and slippers for rent - 20% for Thai massages parking for an extra charge

Special Offer - Double or Twin Room with Thai Massage Included in the package price: 2 × accommodation for two persons in a double room with own bathroom, equipment and TV, 2 × rich buffet breakfast for two, 2 buffet dinners, unlimited access to the hotel pool with sauna, bathrobes and slippers for rent, 1x Thai massage max. 30 minutes for each

Comfort Double Room Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view.

About WINDSOR SPA Hotel

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Guest Reviews

7.7

Good

Location

The WINDSOR SPA Hotel boasts a fantastic location right in the heart of the city center, making it an ideal base for exploring the surrounding area. Guests rave about the perfect location with many mentioning its proximity to the famous colonnade and the peacefulness despite being in the midst of the city's bustling activity. The hotel is situated on a pedestrian zone, making it easy to navigate on foot and there are plenty of shops, restaurants and attractions nearby. Additionally, the hotel offers parking facilities, which is a huge plus for those arriving by car. Most guests find the location to be optimal and the staff is frequently praised for being friendly and accommodating. All in all, the WINDSOR SPA Hotel is a top pick for those seeking a convenient and well-located stay in the heart of Karlovy Vary.

Breakfast

Guests have varied opinions about the breakfast at WINDSOR SPA Hotel. Some guests found the breakfast to be satisfactory, basic, or could have been bigger. However, there were also guests who described the breakfast as lovely or excellent with a large and delicious variety of food. Some guests expressed disappointment with the limited selection or lack of fresh items, while others were pleased with the healthful options available. Negative reviews mentioned a lack of variety, poor-quality food, or the same items being served every day. Overall, the breakfast experience seemed to depend on individual taste preferences and expectations.

Rooms

The rooms at WINDSOR SPA Hotel receive mixed reviews from guests. Some complain about the small size of the rooms, narrow bathrooms and loud noise from the street or nearby café, while others appreciate the cleanliness and new furniture. Some guests praise the large and comfortable beds and spacious rooms, while others find the pillows uncomfortable. Many people commented on the walls being white and bright, but the view from the window being disappointing. Some guests were pleasantly surprised by the friendly staff and the overall cleanliness of the hotel, while others were disappointed by the lack of amenities such as bathrobes and towels for the pool. The hotel's name, location and building promise style, but some guests feel that the interior needs renovation, despite the cleanliness of the rooms.

Beds

The beds at WINDSOR SPA Hotel received mixed reviews from guests. While some described them as excellent with high-quality mattresses and comfortable bedding, others found the pillows to be too large or made of artificial fibers with some even describing them as very uncomfortable. Some guests also noted that the pillows and blankets were old. On the other hand, guests enjoyed the clean and quiet rooms, as well as the hotel's great location and top-notch spa facilities. However, some commented that robes were not provided for the pool. Despite some mixed feelings about the comfort of the beds and bedding, overall the hotel seems to offer a relaxing stay with luxury amenities.

Cleanliness

The Windsor Medical Complex & SPA Hotel is known for its exceptional cleanliness and is a popular choice among guests. The location is also well-maintained, except for the dirty entrance with visibly worn and dirty carpets. However, guests are pleased with the very clear and new furniture/room. The staff is friendly and the wellness area is very clean and peaceful, including the warm and clean pool. Although the rooms could use a fresh coat of paint, they are spacious and quiet with comfortable beds. Some guests have described certain areas to be overly disinfected, but overall the hotel is impressively clean. However, a few negative reviews bring up concerns such as the strong smell of mold and food in the hotel, spider webs in the rooms and dirty restaurant chairs. Despite these issues, the hotel's cleanliness and friendly staff are what guests appreciate the most.

Staff

The staff at the WINDSOR SPA Hotel received mixed reviews with some guests noting that some employees had poor English language skills and were not very helpful or friendly. However, many guests also reported positive experiences with the staff, praising their amazing attitude and professionalism. Ms. Veronika received multiple shoutouts for her incredibly helpful and friendly demeanor at the reception desk. Other guests noted the friendliness and hospitality of the staff in the breakfast area and spa. Overall, the hotel's location, cleanliness and friendly staff left many guests satisfied with their stay. However, some guests did express dissatisfaction with certain aspects of their interactions with the staff, such as a lack of English language proficiency or a failure to follow through on requests.

Spa

This hotel offers a spa with swimming pool and sauna, where guests can enjoy some relaxation. However, some guests pointed out that the spa facilities are limited only to a pool and a sauna and they had to pay for basic spa facilities. The sauna is not open in the morning. Some guests suggested that more spa facilities could be open. Despite that, other guests commented that the wellness facility is fantastic and the pool and sauna are amazing. The spa is nicely structured, though there is no separation between the swimming pool and sauna. The hotel offers different possible treatment options, including massages and medical services provided by available doctors. Some guests also appreciated the central location of the hotel close to the colonnade. However, the advertised spa procedures are not available during the weekends. Overall, the wellness area is clean and quiet with friendly staff. Nevertheless, a few guests expressed their dissatisfaction with the service quality, saying that the sauna was not available despite the request and the massage staff was hard to locate. In conclusion, this hotel has a decent spa facility, but there is still room for improvement.

Pool

The WINDSOR SPA Hotel boasts a pool and sauna available for guests to enjoy, alongside other spa services. The pool itself is described as very nice and spacious with one review even likening it to a Roman bathhouse. However, some guests did note that the water in the pool can be cooler than advertised. The location of the hotel is praised for being central and the pool and sauna areas are noted for being clean. Some guests did mention that access to the thermal pool comes at an extra cost and requires booking in advance. While a few reviews were critical of the limited wellness facilities, most guests enjoyed the pool and sauna that the hotel had to offer.

Parking

The parking situation at WINDSOR SPA Hotel seems to be a mixed bag according to guest reviews. Some guests report that there was no parking available or that the parking was full, while others were able to reserve a spot or park directly in front of the hotel. Some guests also note that the parking area needs improvement with a dirty entrance and a view of rubbish. However, there are positives such as the private parking spaces (which are rare in the city), good parking organization and the fact that the hotel does have a parking area (although it may be limited). Some guests suggest alternative parking options, such as the Podzemní parkoviště Karlovy Vary, which is cheaper and guarded and the hotel thermal parking garage (although this cost €20 per day). Some guests also note issues such as having to move their car or being charged the wrong amount for parking. Overall, while the hotel may have a parking area, some guests may need to consider alternative options if it is full or if they are looking for better parking conditions.

Yes, WINDSOR SPA Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at WINDSOR SPA Hotel.

No, WINDSOR SPA Hotel doesn't allow dogs.

Yes, parking facilities are available at WINDSOR SPA Hotel.

No, WINDSOR SPA Hotel doesn't have a gym.

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