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Summary of reviewsFuller Hotel receives a commendable overall reception from guests with several aspects consistently highlighted in positive reviews. The hotel's prime location in the heart of Alor Setar stands out as a key benefit, providing easy access to Aman Sentral Mall, shops, restaurants and necessary services like hospitals. Guests appreciate the hotel's strategic position near attractions with the central location being praised for its convenience and accessibility.
The hotel's rooms also garner favorable feedback, particularly in terms of cleanliness, comfort and adequate space. Guests describe the rooms as clean, spacious and featuring very comfortable beds, though a few note that they are not expansive. Views of a man-made garden from certain rooms add to the ambiance, although the absence of a small fridge is occasionally mentioned. Despite this, the overall cleanliness and comfort of the rooms make for a satisfying stay.
Cleanliness is a recurrent theme in reviews with guests highlighting the meticulous maintenance of both rooms and bathrooms. The housekeeping staff receive praise for their diligence, complementing the hotel's clean and enjoyable environment. Although some minor improvements such as updating towels and addressing occasional lapses in floor cleaning are suggested, these do not detract from the overall positive impression of cleanliness and hygiene at the hotel.
The hotel's staff are frequently lauded for their friendliness, helpfulness and efficiency with particular commendation for their willingness to assist with routine tasks and promptly address problems. Instances of exemplary service from housekeeping and front desk staff contribute to a comfortable and welcoming stay. While there are occasional reports of indifference or rudeness from the front desk, the general consensus remains positive regarding the hotel staff's dedication and service.
However, the wifi at Fuller Hotel is a noted area for improvement with guests reporting issues such as slow speeds, unreliability and sometimes unusable connections, especially at night. This inconsistency may pose challenges for those needing a stable internet connection during their stay.
The comfort of the hotel's beds is another highlight with many guests finding the beds and pillows to be extremely cozy and contributing significantly to a restful experience. Effective air conditioning, the hotel's convenient location and the attentive service from the front office staff enhance the overall guest experience.
In summary, Fuller Hotel is highly regarded for its excellent location, cleanliness, comfortable rooms and friendly staff. Despite some issues with wifi connectivity, the positive aspects make it a recommended option for travelers seeking a comfortable and convenient stay in Alor Setar.
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