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Summary of reviewsThe Red Roof Inn Kalamazoo West - Western Michigan U receives commendable praise for its prime location, situated conveniently near Western Michigan University. Guests appreciate the proximity to key local attractions and a variety of dining and shopping options, enhancing the overall experience through accessibility and convenience. Despite its closeness to the interstate, the hotel's environment remains peaceful and clean, offering a quiet atmosphere ideal for both leisure and business visitors.
Room reviews present mixed experiences; however, many guests enjoy the spaciousness and cleanliness of certain rooms, appreciating amenities like fridges and comfortable beds. While some accommodations are cozy and well-maintained, the hotel faces challenges with other rooms, where issues such as stains, unpleasant odors, and maintenance lapses have been noted.
Cleanliness similarly receives varied feedback. While several guests find clean and comfortable spaces, others encounter problems such as stained bed linens, unpleasant smells, and insufficient housekeeping. The property's age shows in needing renovation and maintenance, underscoring the need for improvements in certain areas.
The staff at the inn is largely praised for their friendly and professional demeanor. Guests frequently highlight positive interactions with the team, particularly the front desk, appreciating their welcoming nature and efficient handling of occupancy issues. Management has been acknowledged positively, further enhancing the guest experience through supportive service.
Bed reviews echo a similar pattern of diverse feedback. Many guests enjoy spacious and comfy beds, while some report concerns with worn-out mattresses and stained bedding. Addressing consistency and maintenance could enhance guest satisfaction in this area.
In summary, the Red Roof Inn Kalamazoo West - Western Michigan U stands out for its strategic location and friendly staff, though it presents mixed experiences regarding room quality and cleanliness. Improvements in these areas could further elevate guest satisfaction. Show more
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Dog Friendly Motel
This hotel allows 1 pet up to 80 lbs for no additional fee, and 2 pets up to 80 lbs for a fee. Both dogs and cats are welcome, but pets may not be left in the room unattended. There is a grassy pet relief area on the property.
Motel with Parking
This motel offers free parking. It provides a budget-friendly option with parking included.
Accessible Motel
Red Roof Inn Kalamazoo West - Western Michigan U offers accommodations accessible via exterior corridors. Specific accessible rooms include a Superior King Room with Disability Access and a Roll-In Shower. The hotel provides free WiFi and free parking.
Room Types
Superior King Room Smoke FreeA flat-screen cable TV is included in this room, along with a microwave, fridge, and coffee-making facilities.
Deluxe Room with Two Double Beds Smoke FreeA flat-screen cable TV is included in this room, along with a microwave and fridge.
Superior King Room Disability Access Smoke FreeThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Deluxe King Room Smoke FreeThe spacious double room provides air conditioning, heating, as well as a private bathroom featuring a bath and a shower. This double room offers a flat-screen TV. The unit offers 1 bed.
Superior King Room Disability Access Roll-In Shower Smoke FreeThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room provides heating and a flat-screen TV. The unit has 1 bed.
Guest Reviews
5.1
Rated
Location
The Red Roof Inn Kalamazoo West - Western Michigan U receives high praise for its excellent location. Guests consistently highlight its proximity to key attractions and amenities, making it a convenient choice for travelers. The hotel is centrally located near Western Michigan University, providing easy access to campus activities. Many enjoy its closeness to shopping centers and dining options, minimizing the need for long drives. Despite being near the interstate, the area maintains a quiet and clean atmosphere, adding to the overall appeal. The hotel is strategically positioned for both leisure and business purposes, offering a reasonable price point without sacrificing accessibility. The quiet environment is noted by guests, even with a bustling guest presence, further enhancing the stay experience.
Rooms
Red Roof Inn Kalamazoo West - Western Michigan U presents a mixed experience for guests when it comes to its accommodations. On a positive note, many visitors appreciate the size and cleanliness of certain rooms, often highlighting that they are comfortable and come equipped with useful amenities like a fridge. Some rooms are observed to have large, cozy beds that offer a pleasant place to rest after a long day.
However, not all rooms meet a favorable standard. Guests have reported issues with cleanliness, noting stained bedding and mattresses, unpleasant smells, and cases of lingering cigarette smoke in supposedly non-smoking areas. The lack of weather sealing in some doors allows light and air to filter in, which might disturb your stay. Plumbing issues, such as broken sink stoppers and running toilets, have also been mentioned. While some rooms provide a comfortable refuge, others require significant improvements in cleanliness and maintenance to meet guests' expectations.
Beds
The beds at the Red Roof Inn Kalamazoo West - Western Michigan U have received a mix of feedback from guests. Some visitors appreciated the spaciousness of the beds, noting that they were both large and comfortable. In particular, a number of guests found the beds to be very comfy, highlighting the ample space as a positive aspect. However, there were also comments suggesting a need for improvement. Some guests experienced discomfort due to worn-out mattresses and noted issues such as broken or stained bedding. Overall, while the size and comfort of some beds are praised, the hotel might consider addressing consistency and maintenance to enhance the sleeping experience.
Cleanliness
Located near Western Michigan University, the Red Roof Inn Kalamazoo West presents a mixed reputation for cleanliness, as reflected in guest reviews. While some visitors found solace in clean and comfortable rooms, others experienced issues that detracted from their stay. The property's age shows, with some bathrooms being clean but needing renovation or repair. There were reports of unpleasant odors, including cigarettes and other disagreeable smells, as well as stained and dirty sheets. Problems with maintenance surfaced in reviews, with faulty amenities and visibly stained bathroom towels. Despite efforts to maintain cleanliness, challenges such as filthy carpets, dirty bedspreads, and mold have been noted. Furthermore, issues like bedbugs and insufficient housekeeping services, where rooms were not cleaned thoroughly or upon check-in, highlighted some areas for improvement. Additionally, noise and pricing occasionally impacted guest satisfaction, indicating varied experiences regarding cleanliness at this location.
Staff
At the Red Roof Inn Kalamazoo West - Western Michigan U, the majority of guest experiences reflect a positive interaction with the staff, characterized by their friendliness and courteous demeanor. Many visitors noted that the team provided great customer service, describing interactions as warming, welcoming, and professional. The front desk staff, in particular, received commendations for their friendliness and assistance in resolving occupancy issues efficiently. Management, highlighted through specific mentions of members like Amy, was also appreciated for being helpful and courteous. While a few reviews suggested room for improvement with specific interactions, the overall sentiment points to a staff that is largely great and customer-oriented, further enriched by helpful office support.
No, Red Roof Inn Kalamazoo West - Western Michigan U doesn't have any pool.
No, a spa isn't available at Red Roof Inn Kalamazoo West - Western Michigan U.
Yes, Red Roof Inn Kalamazoo West - Western Michigan U welcomes dogs.
Yes, parking facilities are available at Red Roof Inn Kalamazoo West - Western Michigan U.
No, Red Roof Inn Kalamazoo West - Western Michigan U doesn't have a gym.