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Centro Shaheen Jeddah by Rotana

Jeddah , Al Sharafeyah, Jeddah 23218, Saudi Arabia (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCentro Shaheen Jeddah by Rotana stands out as a reputable choice for travelers, particularly business guests, due to its strategic location in the heart of Jeddah. It provides convenient access to key services, major roads and tourist attractions such as Al-Balad and Tayebat City. Despite occasional reports of street congestion and noise, the hotel's central location is appreciated for its practicality and access to shopping centers like Mall of the Arab and Haifa Mall.

The breakfast experience at Centro Shaheen Jeddah by Rotana is frequently praised, offering a sumptuous buffet with a diverse selection, including gluten-free options. Guests commend the freshness and quality of the food, although some express a desire for more variety in pastries and cakes and a few find the breakfast pricing high if not included in the room rate.

Dinner experiences receive mixed feedback. While the quality of food is generally praised, guests note that the dinner buffet can be expensive and suggest a need for greater variety in dishes. Additionally, some logistical challenges and issues with room service affect the dining experience.

Rooms at Centro Shaheen Jeddah by Rotana are valued for their cleanliness, modern decor and comfortable beds. However, some guests find the rooms and bathrooms small and occasional noise complaints suggest room for improvement in sound insulation. The attentive, friendly staff add to the positive experience, although minor housekeeping oversights are occasionally mentioned.

In terms of amenities, the gym and pool areas are well-maintained and receive positive feedback. The gym, though somewhat small, is well-equipped and the rooftop pool area is appreciated for its cleanliness and relaxing atmosphere. However, certain logistical issues, such as restricted pool hours for women, could be improved.

Parking facilities are generally satisfactory, providing ample space, though some guests mention tight spaces and limited parking on busy days. Families find the hotel accommodating with family-friendly amenities and a dedicated children’s pool area contributing to a welcoming environment. Despite minor drawbacks related to room size and bathroom functionality, the hotel is generally considered a good choice for families.

Wi-Fi service at the hotel is regarded as decent, though some guests experience connectivity issues. Staff members are frequently highlighted for their exceptional service and professionalism, contributing significantly to a comfortable and pleasant stay.

Overall, Centro Shaheen Jeddah by Rotana delivers a mostly positive experience, characterized by cleanliness, friendly staff and a practical location, making it a solid four-star accommodation choice for both business and leisure travelers.
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Business Hotel

Centro Shaheen Jeddah by Rotana offers essential business facilities and services. Located in Al Sharafeyah, it provides a convenient and functional environment for business travelers.

Accessible Hotel

This hotel is thoughtfully designed for accessibility with an accessible route from the entrance to guest rooms and accessible areas including the business center, restaurants, and meeting rooms. It also offers evacuation wheelchairs. Accessible room features include wheelchair accessible doors, lowered peepholes, lowered access for room amenities and mini bar, flashing light and audible emergency alarms, grab bar for the toilet, lowered wash basin, and an emergency pull cord in toilets.

4-Star Hotel

Centro Shaheen offers a modern and stylish experience with its well-designed rooms and quality services. Guests can enjoy its strategic location and convenient amenities.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Children's Pool Outdoor Pool

Hotel with Parking

Hotel with Gym

Hotel with Outdoor Pool

Hotel with Children's Pool

Hotel with Heated Pool

Room Types

Queen Room Relax in the contemporarily designed room offering natural light and lively environment with a styled bathroom. The Classic Room features the latest technology and in-room entertainment options, providing the executive traveller with all the necessary requirements for the stay.

Twin Room Enjoy a fabulous stay in a chic and contemporary setting, uniquely designed 27sqm living space that is ideal for the executive traveller. Business or pleasure, each space keeps you connected with wireless high speed internet access as well as the latest in room technology and entertainment options, including a 32 inch LCD TV.

Studio This Studio has been designed to provide space and comfort with its innovative design. The inviting and modern Studio features a queen size bed, kitchenette and the latest in room technology entertainment.

Suite This spacious 66sqm one bedroom suite with separate living room and kitchenette is designed to maximize space, style and sophistication. Contemporary and modern furniture combined efficiently with the dynamic design of the Suite, providing guests with the latest technology and in room entertainment.

Family Room Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 3 beds.

Queen Room - Disability Access Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 1 bed.

About Centro Shaheen Jeddah by Rotana

License: 10002369

Guest Reviews

8.3

Very Good

Location

Centro Shaheen Jeddah by Rotana enjoys a commendable location that aligns well with various guest needs, particularly those visiting for business purposes. Positioned on a main street in the heart of Jeddah, the hotel offers convenient access to essential services and is within a good distance from Alharamain train station and Jeddah Albalad. Many guests appreciated its central and organized locale, which is also close to notable tourist spots like Al-Balad and Tayebat City, as well as shopping centers such as Mall of the Arab and Haifa Mall.

This location proves advantageous for business travelers with many reviews highlighting its proximity to workplaces and vital amenities in the city center. The accessibility to main roads facilitates travel to other parts of Jeddah, including the ease of reaching the airport.

However, some guests pointed out that the streets around the hotel are often congested and noisy, posing challenges in accessing the hotel from side directions. Additionally, certain reviews noted that the location is somewhat far from the new service areas, the new corniche and the airport. Despite these concerns, the location's practicality, cleanliness and the friendly staff contribute to an overall positive experience for many guests.

Breakfast

The breakfast experience at Centro Shaheen Jeddah by Rotana is a highlight for many guests. With descriptors such as fantastic, sumptuous and excellent, the breakfast buffet provides a good variety of options to cater to diverse palates, including gluten-free alternatives. Many reviews praised the breakfast for being delicious, plentiful and fresh with some mentioning its exceptional service and organization. Guests also highlighted the beautiful and varied food selection, noting that it offers something for everyone.

While the breakfast is largely well-received, a few reviews pointed out that the buffet could benefit from more variety, particularly in the pastry and cake sections. Additionally, some guests mentioned that the cost of breakfast can be on the higher side and is not always included in room reservations.

Overall, Centro Shaheen Jeddah by Rotana offers a great breakfast experience, combining quality, variety and excellent service, making it a memorable aspect of the stay for many visitors.

Dinner

Centro Shaheen Jeddah by Rotana’s dining experience receives a mix of praise and criticism from its guests. On the positive side, the food is frequently described as delicious, clean and of good quality. Additionally, guests have found the restaurant food to be generally good with some specifically enjoying the dinner menu and its offerings.

However, several guests have noted that the restaurant could benefit from a wider variety of dishes and highlighted issues such as an expensive dinner buffet, especially for kids. Pricing, in general, seems to be a recurring concern with many noting that restaurant prices are high and room service charges, in particular, are deemed excessive for the quality received. Furthermore, logistical challenges such as the lack of evening room service and restaurant closures during certain times have contributed to a less satisfactory dining experience for some.

There are also specific instances where guests were disappointed with the food quality, including issues with cleanliness and adverse reactions to certain menu items, which detract from an overall positive impression. The dining area itself has been mentioned as needing better air ventilation and a fresh new look to enhance the experience.

In summary, while Centro Shaheen Jeddah by Rotana offers laudable food quality and cleanliness, there are areas for improvement in terms of variety, pricing, service efficiency and dining area ambiance to meet the expectations of its guests.

Rooms

Centro Shaheen Jeddah by Rotana offers clean and comfortable rooms, making it suitable for short stays. While many guests appreciate the cleanliness and modern, coordinated décor of the rooms, several have noted that the rooms and bathrooms are quite small. This compactness is comfortable for one or two people but tends to feel narrow for larger families.

The hotel excels in providing clean linens and a pleasant environment and the beds are generally comfortable, adding to the overall positive experience. However, some guests experienced issues with room service, noise, outdated furnishings and occasional malfunctions with room entry cards. The rooms have a modern design but may need enhancements in sound insulation and bathroom layout.

Guests have highlighted the courteous and efficient staff, along with pleasant morning coffee. Despite the issues with room size and occasional lack of cleanliness in specific areas like the carpet and towels, many find the rooms beautiful with decent views, which somewhat justify the price. Overall, Centro Shaheen Jeddah by Rotana aligns with its four-star rating but leaves room for improvement in certain aspects.

Beds

Centro Shaheen Jeddah by Rotana appears to offer mixed experiences when it comes to the comfort and quality of their beds. Many reviews highlight that the beds are comfortable, offering a relaxing and restful sleep. Guests often mention that the beds are clean and that overall bedding is cared for. However, there is a notable concern regarding the size of the beds with several guests finding them too small, especially for two people.

Additionally, the pillows receive frequent criticism for being uncomfortable with some guests experiencing neck pain as a result. While some guests find the overall bedding, including comforters and bedspreads, to be lacking in comfort, other reviews speak positively about the clean and comfortable nature of the beds and rooms. The mattresses, however, are occasionally described as hard or insufficiently comfortable.

In summary, while the comfort of the beds at Centro Shaheen Jeddah by Rotana is appreciated by many guests, issues with bed size and pillow quality often detract from an otherwise positive sleeping experience.

Cleanliness

Centro Shaheen Jeddah by Rotana consistently receives high praise for its cleanliness standards. Reviewers frequently highlight the hotel's neat, clean and well-organized environment with many noting that rooms, facilities and furniture are kept in pristine condition. The attention to detail in cleanliness is frequently appreciated, contributing to an overall feeling of comfort and tranquility.

Guests often commend the hotel for being suitable for business purposes, reflecting its clean and well-maintained facilities. Despite some occasional criticisms regarding the cleanliness of sheets, towels and specific areas such as bathrooms, the majority of reviews emphasize a very positive experience regarding hygiene. The hotel's serene and comfortable atmosphere is underpinned by its high standards of cleanliness, aligning with the expectations of both leisure and business travelers. The friendly and helpful staff also reinforce the overall positive impression of the hotel's cleanliness and management.

In summary, while there are occasional lapses in housekeeping, Centro Shaheen Jeddah by Rotana mostly delivers an exceptionally clean and well-maintained environment, making it a preferred choice for many visitors seeking comfort and hygiene.

Staff

Centro Shaheen Jeddah by Rotana has garnered numerous positive reviews, particularly highlighting the exceptional conduct and professionalism of its staff. Guests frequently praised the friendly and accommodating nature of the employees, specifically noting their cooperative and helpful attitudes. The reception team received abundant commendations for their politeness, prompt assistance and efficient handling of check-in and check-out processes. Guests felt warmly welcomed, often mentioning individual staff members such as Mohammed, Suhail and Ahmed for their respectful and courteous service.

The cleanliness of the hotel and the attentive staff, including the bellmen and room attendants, were appreciated by many guests. Employees across various departments, including the restaurant, were recognized for their professional behavior and willingness to assist. The reception staff were frequently described as responsive and cooperative, contributing to a comfortable and enjoyable stay.

However, there were occasional mentions of areas needing improvement, such as the responsiveness and courtesy of some reception staff and isolated instances of substandard cleaning performance. Despite these few areas for development, the overall consensus was that the staff at Centro Shaheen Jeddah by Rotana play a significant role in enhancing the guest experience with their exemplary service and positive demeanor.

Wi-Fi

Centro Shaheen Jeddah by Rotana receives mixed reviews regarding its Wi-Fi service. While some guests appreciate the excellent Wi-Fi service and describe it as good, others feel that the internet speed could be improved. A few reviews also mention issues with consistent Wi-Fi and telephone connectivity. Despite these minor connectivity concerns, guests highlight the hotel’s super clean and comfortable environment, which contributes positively to the overall experience. Room cards, however, seem to be a recurring inconvenience due to frequent disconnections.

Gym

Centro Shaheen Jeddah by Rotana offers a well-maintained gym area that guests consistently describe positively. The facility includes a variety of equipment and provides excellent yoga training. Additionally, the gym is located directly adjacent to other amenities, making it convenient for guests. It is accessible for women, which is an appreciated feature. The hotel also includes a fitness club and a tranquil pool area on the roof, enhancing the overall sports and leisure experience. Despite this, some guests note that the gym is on the smaller side and have mentioned less favorable opening hours with some timings not being the most useful. Overall, the fitness area is considered fine and very nice with the gym being decently equipped.

Pool

The Centro Shaheen Jeddah by Rotana boasts a rooftop pool area that has garnered positive feedback from guests. The pool area stands out as one of the hotel's top facilities, often described as beautiful, clean and relaxing. Guests appreciate the attentiveness of the lifeguard and the overall cleanliness maintained around the pool. The pool is described as very nice, comfortable and warm, creating a pleasant environment for relaxation.

However, some reviews highlighted that the pool size is relatively small and noted certain logistical issues such as conflicting information about designated swimming hours for women and the early closing time of the pool at 9 PM. Specifically, it was pointed out that there are no specified swimming times for women and ladies were not allowed in the pool at all, which was a point of discontent for some. Additionally, noise from the filtering machine was occasionally mentioned as a disturbance.

Overall, the rooftop pool is praised for its cleanliness, beauty and the relaxing atmosphere it provides, although some logistics might need addressing to enhance guest experience fully.

Parking

Centro Shaheen Jeddah by Rotana offers a range of parking options for its guests. Many reviews highlight the convenience of free parking and the availability of ample spaces, making it easy for guests to find a spot. Some guests appreciate the wide and nice parking spaces, as well as the additional parking available below the hotel.

However, certain reviews note that the parking spaces can be very tight with narrow entrances and exits posing challenges. On busy days, there might not be enough spots for all guests. Despite these occasional issues, the overall sentiment points to satisfactory parking facilities, contributing to a comfortable stay.

Family

Centro Shaheen Jeddah by Rotana offers an environment that is notably family-friendly, creating a welcoming atmosphere for both children and adults. The hotel provides excellent service and keeps its facilities clean and comfortable, ensuring the comfort of all family members. The presence of family rooms and amenities tailored to families underscores its accommodating nature for those traveling with loved ones.

The pool area, inclusive of a dedicated section for children, stands out as a lovely feature, providing both safety and enjoyment for younger guests. Families can appreciate the attentive service from the staff, who have been noted for their kindness towards families. Moreover, the environment is consistently clean, contributing to an overall pleasant experience.

However, some guests noted the small size of the bathrooms and expressed concerns over the functionality when used by children. Despite these minor drawbacks, the hotel is primarily suitable for families with numerous positive reviews emphasizing its family-friendly characteristics, making it a worthwhile place for families to visit again.

4 Star

Centro Shaheen Jeddah by Rotana consistently receives praise for its cleanliness and organization, which aligns well with its four-star rating. Guests often highlight the clean, modern decor and note that the room standards are reflective of a true four-star hotel. The staff is frequently described as friendly and professional, providing excellent service that contributes positively to the overall guest experience. Amenities are well-maintained and the level of service is in line with what one would expect from a four-star establishment. Despite a few opinions suggesting it does not deserve its four-star status, the general consensus appears to be that the hotel offers good value for money and lives up to its rating in most aspects.

Business

Centro Shaheen Jeddah by Rotana is highlighted as a fitting choice for business travelers, providing nice, clean rooms that are suitable for short stays. The hotel is acknowledged for its efficient facilities and amenities that cater to business needs, including functional workspace in rooms and a location that is convenient for business trips. It is considered an economical option, making it a practical choice for those looking to manage expenses. Reviews indicate that it is generally a good business hotel, though there are some critiques regarding the excessively cold air conditioning, long check-in procedures and the unresponsiveness to requests for celebration packages. Despite these minor drawbacks, it remains a very good option for business visits, particularly for those looking for quick and efficient stays.

Accessible

Centro Shaheen Jeddah by Rotana offers notable facilities for guests with disabilities. The hotel is overall accessible and includes specific elements such as wheelchair-accessible rooms and easy access to elevators and other facilities. The indoor pool also features good accessibility, making it convenient for all guests. The check-in process is quick and efficient, contributing to a smooth arrival experience. While there are some challenges for people with mobility impairments navigating certain areas of the hotel, the family rooms and the quiet environment with excellent staff treatment add to the comfortable and welcoming atmosphere.

Outdoor Pool

The rooftop pool at Centro Shaheen Jeddah by Rotana stands out as a top-notch facility, often described as one of the best in the area. Guests consistently mention its beauty and how relaxing, clean and comfortable it is. The pool area, praised for its niceness and cleanliness, even includes a dedicated section for children, making it family-friendly. Overall, the outdoor pool is highlighted as an impressive and pleasant feature of the hotel.

Yes, Centro Shaheen Jeddah by Rotana has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.

No, a spa isn't available at Centro Shaheen Jeddah by Rotana.

No, Centro Shaheen Jeddah by Rotana doesn't allow dogs.

Yes, parking facilities are available at Centro Shaheen Jeddah by Rotana.

Yes, Centro Shaheen Jeddah by Rotana has a gym.

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