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Summary of reviews'Hotel Misión Xalapa' showcases numerous positive attributes that make it a favored choice among travelers. Situated in the heart of Xalapa, the hotel’s excellent location is frequently celebrated for its convenience and accessibility to local attractions, key spots like pharmacies, bus terminals and the city center. The tranquil yet central setting is ideal for both business and leisure guests, further enhanced by amenities like an indoor pool and free parking.
The breakfast experience is highly praised with a varied buffet style that guests find plentiful and delicious. The high quality and tasty offerings, along with dedicated service from the wait staff, make breakfast a standout feature. Similarly, the hotel’s restaurant offers a delightful culinary experience with flavorful dishes and attentive service, although there are minor calls for more menu variety and slight improvements in ambiance and pricing.
Guests find the rooms to be spacious, clean and comfortable, often highlighting the beautiful decor and pleasant city views. However, there are some reports of outdated facilities and insufficient room conditions, such as poor lighting, lack of air conditioning and occasional cleanliness issues. Despite these concerns, the well-maintained common areas and high standards of hygiene in general contribute positively to the guest experience.
The staff at 'Hotel Misión Xalapa' receives significant praise for their friendliness, helpfulness and attentiveness, especially the restaurant and housekeeping teams. Despite some shortcomings with the front desk staff’s professionalism, the overall hospitality remains a vital strength of the hotel.
The pool area gets good feedback for its cleanliness, large size and maintained temperature, providing a relaxing environment. The gym, however, faces criticism due to outdated and non-functional equipment, indicating a need for better upkeep and modernization.
WiFi service is a mixed bag with sporadic high-speed connections but a general trend of inconsistency and poor signals, especially in rooms. Parking facilities also receive mixed reviews with some guests finding the area small and the valet service slow, although others appreciate the convenient location and free parking options.
Overall, 'Hotel Misión Xalapa' offers a comfortable and enjoyable stay with its strategic location, commendable service and family-friendly atmosphere. Addressing the noted areas needing improvement could further enhance guest satisfaction and experience. Show more
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Categories
Hotel for Honeymoon
The hotel features an outdoor pool, a hot tub, and a fitness center. The suites offer a unique atmosphere with a living room, separate bedroom, and beautiful views, perfect for a honeymoon stay.
Family Friendly Hotel
Features an outdoor pool, hot tub, and fitness center for recreation. The hotel's location near attractions like the Xalapa Gallery of Contemporary Art and San Jose Church offers opportunities for family outings. It also provides concierge services.
Dog Friendly Hotel
This hotel is recognized for its pet-friendly approach. It accepts medium-sized dogs and offers amenities such as a dog-grooming service and a dog park.
Business Hotel
This hotel offers extensive business facilities including 14 meeting rooms with varying capacities (15 to 650 people), a dedicated business center, and an executive lounge, making it ideal for a wide range of business events and traveler needs.
Hotel with Parking
Hotel Misión Xalapa offers free parking facilities. Guests can park their vehicles at the hotel without charge.
EV charging stations
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Double RoomThis room features 1 double bed and 1 single bed or 1 king-size bed. It comes with a private bathroom with shower, an iron, cable TV and free Wi-Fi. Executive Lounge access is included.
Superior RoomOffering free toiletries, this double room includes a private bathroom with a shower. This double room offers a TV with cable channels. The unit has 1 bed.
Deluxe RoomThis double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Junior SuiteThe suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This suite provides a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe Room with Two Double BedsThis double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Master Suite with Two Double BedsThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite offers a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
Master SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite offers a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Dog Friendly RoomPlease note that this room can accommodate one dog weighing up to 15 kg. Guests wishing to bring a dog should contact the property in advance. Extra charges apply.
Guest Reviews
7.9
Good
Location
Nestled conveniently in the heart of Xalapa, 'Hotel Misión Xalapa' boasts a highly praised location, ideal for exploring the city. It's just a short walk from the city center, making it easy for guests to visit local attractions and experience the vibrant culture of Xalapa. Despite being centrally located, the area remains serene and calm.
Guests often highlight the proximity to various key spots, including pharmacies, downtown areas and bus terminals, which they find very convenient. Many appreciated not only the location but also the overall service and facilities of the hotel. The central location is perfect for those traveling both for business and leisure, allowing easy access to the main avenues and the surrounding areas.
The inclusion of amenities such as an indoor pool and breakfast further enhances the appeal of the hotel. The historical colonial style of the building and its beautiful decoration also receive favorable mentions. With ample parking space, it also caters well to guests arriving by car. In summary, the hotel’s strategic and accessible location, combined with its services, makes it a desirable choice for travelers visiting Xalapa.
Breakfast
The breakfast experience at Hotel Misión Xalapa receives high praise from guests. Most reviewers describe the breakfast as delicious, very good and tasty, highlighting its quality and flavor. A significant number of guests appreciated the buffet style, which they found to be varied, plentiful and abundant. The chilaquiles, in particular, were mentioned fondly. The complimentary breakfast was often deemed excellent and complete with many guests noting the exceptional service provided by the wait staff.
Negatives mentioned include limited variety on some days, a small breakfast area and the occasional report of cold or tough food. Despite these minor complaints, most guests found the breakfast to be one of the best parts of their stay with its inclusion in the room price frequently mentioned as an added bonus. The breakfast service is described as fresh, rich and well-cooked, making it a strong highlight of the hotel experience.
Dinner
Hotel Misión Xalapa offers a delightful culinary experience in its restaurant with many guests praising the food as delicious and the cuisine as excellent. Diners appreciate the attentive and polite service, which significantly enhances the restaurant experience. The meals served throughout the week are consistently good and the lunch offerings, in particular, receive high accolades. Many find the food to be exceptionally flavorful.
However, there are areas where improvement is needed. Some guests have noted that the restaurant menu lacks variety, especially for dinner and that the same options tend to be available repeatedly. While breakfast recommendations are favorable, specific criticisms include limited choices like only chilaquiles and eggs and instances where food was cold and not replenished promptly.
Despite the high quality of the food, some guests consider the prices to be on the higher side compared to nearby alternatives. Additionally, the restaurant ambiance could use enhancements, as the dining area, lobby and bar do not feel particularly welcoming. Direct elevator access to the restaurant is also missing, which is an inconvenience for some.
In summary, while the restaurant at Hotel Misión Xalapa offers delicious food and excellent service, there is room for improvement in menu variety, pricing and overall ambiance.
Rooms
While staying at the Hotel Misión Xalapa, guests have found mixed aspects regarding the rooms. The positive highlights include spacious and well-equipped rooms, which some guests described as very clean and comfortable. The beautiful rooms often offer a cozy or modern style, providing a pleasant experience for many. Notably, some rooms have lovely views of the city and offer excellent attention from staff.
However, a significant number of reviews reveal discomforts and discrepancies. Many guests reported rooms being much smaller than expected, lacking proper lighting and ventilation and often having issues with cleanliness including musty smells, dusty furniture and worn-out linens. There are also frequent mentions of outdated facilities, inadequate bathroom conditions and insufficient electrical outlets.
Several guests were dissatisfied with the absence of air conditioning, noting that rooms could get uncomfortably hot. Noise was another common complaint with thin walls making it easy to hear conversations from adjacent rooms. Some faced maintenance issues such as broken showers, faulty room phones and creaky floors. Additionally, there were instances where the assigned rooms did not match the descriptions or photos provided, leading to frustration.
In summary, while some guests enjoyed the spacious and comfortable rooms at Hotel Misión Xalapa, many others faced issues related to room size, cleanliness and outdated facilities, suggesting that experiences can vary widely.
Beds
'Hotel Misión Xalapa' offers varied experiences when it comes to the comfort of its beds, a critical factor for many travelers. A number of guests found the beds and pillows to be very comfortable with comments highlighting the cleanliness and overall comfort of the bedding. These reviews frequently mentioned that the beds were incredibly comfortable, providing a restful experience and noted the warmth and helpfulness of the hotel's staff.
However, there were also consistent remarks about the beds being hard and uncomfortable. Several guests experienced issues with mattresses being too firm or even broken, leading to discomfort and back pain. Additionally, some cited that the beds and sheets appeared old and that the pillows were deformed from use or had an unpleasant odor.
While the hotel location and atmosphere received positive feedback, the quality of the beds and pillows varied greatly among the guests, suggesting a need for potential updates and improvements in this area.
Cleanliness
Hotel Misión Xalapa provides an overall clean environment with many guests appreciating the cleanliness of their rooms and facilities. Many reviews highlight that the hotel is clean, close to the city center and has comfortable accommodations with necessary amenities for a pleasant stay. Guests often mention the hotel's common areas, including the pool and jacuzzi, as being particularly well-maintained.
The hotel’s clean and organized atmosphere extends to the dining areas with a clean hot breakfast being a positive note. The professional cleaning staff maintains a high standard which contributes to the general impression of cleanliness and good hygiene throughout the hotel.
However, there are recurring issues with the hotel's outdated facilities. The rooms, though generally clean, are described as very old and cramped with occasional maintenance problems such as leaks, inefficient air conditioning and poor lighting. Some guests noted a musty smell and occasional presence of cockroaches, highlighting a need for better pest control and more thorough cleaning, especially in bathrooms.
Furthermore, there are occasional reports of poorly cleaned towels, ineffective housekeeping and inconsistent room service. The crucial aspect of hot water availability in the rooms has been flagged as a concern by some guests, along with various mentions of the need for better overall maintenance.
Despite these issues, visitors generally characterize the hotel as a clean place to stay with friendly staff and the essential amenities needed for a comfortable visit, although there's a clear call for updates and better maintenance to elevate the overall guest experience.
Staff
Hotel Misión Xalapa generally receives positive feedback for its staff, who are often praised for being friendly, helpful and attentive. Guests consistently highlight the excellent service provided by the restaurant and cleaning staff, noting their kindness and respect. The hospitality of the hotel staff is frequently mentioned as a significant strength with many guests describing the personnel as welcoming and supportive.
Despite the overall positive sentiment, there are notable complaints about the front desk staff. Some guests report that the receptionists can be rude, slow and unprofessional, lacking basic manners and training. These issues seem to detract from the otherwise commendable service experience. Noise disturbances during the night were also a recurring issue mentioned in the reviews, suggesting that the management could improve in maintaining a quiet and restful environment for guests.
In summary, while the majority of the staff at Hotel Misión Xalapa are recognized for their excellent customer service and friendliness, the front desk operations and noise management appear to be areas needing attention.
Wi-Fi
The WiFi at Hotel Misión Xalapa receives varied reviews from guests with notable differences in experiences. On the positive side, some guests highlight that the internet speed is very good with instances of very fast connections. However, these positive experiences appear to be sporadic, as many guests encounter a range of issues. Frequent complaints include weak or limited WiFi signals, especially in rooms where the connection is often described as poor and slow. Some guests indicate that the internet takes a long time to set up and reconnect and mention instances of the WiFi signal being lost at night or not reaching areas like hallways or terraces. Overall, while there are moments of excellent internet speed, the general consensus points to an unreliable and inconsistent WiFi experience, particularly in individual rooms.
Gym
Guests at Hotel Misión Xalapa have expressed concerns about the gym facilities. Many noted that the gym was often closed or not operational during their stay. Several reviews mentioned that the equipment in the gym was outdated with many machines not working and essential pieces like treadmills missing. Some guests highlighted that the gym services were a crucial factor in choosing the hotel, only to be disappointed upon arrival. While the gym had potential, it clearly required modernization and better maintenance to meet guest expectations. Overall, improvements and upgrades to the gym could significantly enhance the guest experience at the hotel.
Pool
Hotel Misión Xalapa features a swimming pool that offers a mix of experiences for guests. The pool is frequently described as pleasant, providing good temperature control and being both indoor and heated, making it a delightful spot regardless of the weather. Several reviewers appreciated the large size and cleanliness of the pool, noting that it provided a wonderful environment for both adults and children. The covered and heated setup was particularly highlighted, ensuring comfort and usability year-round.
However, some recurring issues included occasional reports of dirty water and an overpowering chlorine smell. The jacuzzi, while generally warm and relaxing, also had moments where it was found to be unclean. Maintenance seems to be an area that fluctuates in quality, as some guests mentioned non-functional heaters and whirlpools or a general sense of neglect.
Despite these inconsistencies, many guests still enjoyed their time by the pool, often noting the friendly and accommodating staff. The complimentary pool waiters and caring service were received positively, contributing to overall pleasant experiences.
In conclusion, while Hotel Misión Xalapa offers a pool area that can provide a good and relaxing experience, attention to consistent cleanliness and maintenance would enhance guest satisfaction.
Parking
The reviews of the parking situation at 'Hotel Misión Xalapa' reveal a mixed experience for guests. Many found the parking area to be small and often saturated with limited spaces available. Some guests faced long waits for the valet service, which could take up to 20 minutes to retrieve their cars. There were also instances of parking staff being unhelpful or even argumentative when issues arose and several guests reported damage to their vehicles while under the care of the valet service.
However, not all feedback was negative. Some appreciated the good parking options and found the location convenient, particularly its proximity to the bus station. Several reviews mentioned that the parking staff were very kind and helpful and a few guests highlighted ample parking spaces. Additionally, private and free parking options were also praised, although maintenance and organization could use some improvement.
Overall, while the parking facilities at the hotel do have some positive aspects, recurring issues with space limitations, service delays and occasional staff unhelpfulness suggest that guests may experience some frustrations with parking during their stay.
Family
Hotel Misión Xalapa is a notable destination for families, boasting numerous features that make it a comfortable and welcoming spot. The hotel is especially praised for its family friendliness, making it an excellent choice for family stays. Parents and children alike find enjoyment in the indoor pool, which proves to be a highlight for kids. The attention given to all members of the family, particularly the children, received commendations, ensuring a happy stay for everyone.
Despite some limitations, such as smaller room sizes and the occasional musty smell, the hotel maintains a cozy and pleasant atmosphere. The historical building and facilities add a unique charm, making the experience feel warm and familial. Practical amenities like ample parking space for families and specific services like a hair salon for social events enhance convenience.
Though noise from adjacent rooms and occasional disturbances from other guests were noted, the overall atmosphere remains positive. The breakfast options for children and various games and activities catered to younger guests contribute to the family-centric environment, making this hotel a great choice for those traveling with kids.
4 Star
Hotel Misión Xalapa provides a good cost-benefit ratio, making it a favorable choice for those seeking value. The facilities are beautifully natural and the overall experience aligns with expectations for a four-star hotel in the area. Despite the high price compared to the quality, which could be seen as lacking in some respects, the hotel still offers a very good experience. It stands out as a positive option among other four-star accommodations, although some minor improvements could enhance the experience further. The hotel is memorable, contributing to its status as a favorite for many.
Business
Hotel Misión Xalapa emerges as a practical choice for business travelers, offering basic but necessary amenities for work-focused stays. With a useful and private business center, it provides a good environment for meetings and professional tasks. The hotel is particularly lauded for its excellent staff attention and the included breakfast, which adds value to the overall experience.
The pricing is reasonable given the amenities provided, making it an attractive option for those on a business trip. The hotel's business services are generally good and it's positioned well for business-related activities. However, there are some areas needing improvement, such as communication with reception and better lighting and outlet availability in the work areas, which are crucial for tasks like Zoom meetings.
Despite certain limitations, such as occasional room assignment issues and the lack of info in the mornings, the hotel remains a suitable option for short work stays, fulfilling the essential needs of business travelers.
Accessible
Mision Xalapa Plaza de las Convenciones mostly stands out for its commitment to accessibility. Guests have praised its features such as elevators that cater to the elderly, ensuring they can easily move between floors. Many found the rooms and general building layout highly accessible with optimal care provided for those with disabilities. The hotel is designed to be accessible to all floors, making it convenient for anyone with mobility issues. However, some areas, such as the restaurant, present challenges due to the lack of direct elevator access and inadequate wheelchair access. Additionally, parking facilities were noted to be limited and not fully accessible for guests with motor mobility issues. Improvements in these specific areas could make the experience even more inclusive for all guests.
Heated Pool
The heated indoor pool at Hotel Misión Xalapa receives consistent praise for its warmth and good size, making it a pleasant amenity for guests. Most reviews highlight the pool's comfortable temperature and enjoyable swimming conditions. However, there is a mention of the pool not being heated on one occasion, suggesting a possible inconsistency. Overall, the heated pool stands out as a positive feature of the hotel, offering guests a warm and inviting place to swim.
Indoor Pool
Hotel Misión Xalapa boasts a well-received indoor pool that delights guests with its warm, heated waters and comfortable atmosphere. The pool's indoor, covered design ensures a great swimming experience regardless of the weather. Many guests appreciated the additional feature of a beautiful jacuzzi in the pool area, enhancing their overall stay. The indoor pool area consistently earned praise for its pleasant environment and inviting warmth, making it a notable highlight of the hotel's amenities.
Dog Friendly
The Hotel Misión Xalapa is recognized for its pet-friendly approach, making it a convenient choice for travelers with dogs. Guests have highlighted that the hotel accepts medium-sized dogs and offers amenities such as a dog-grooming service and a dog park, ensuring that pets are well cared for during the stay. Pet owners appreciate the hotel's welcoming attitude towards their furry companions and have noted the overall excellent treatment of pets.
However, some aspects have been met with criticism. The additional charges for pets are considered high by several visitors with a daily pet fee that can significantly increase the total cost of the stay. Despite being a dog-friendly establishment, not all rooms are available for guests with pets, creating some inconvenience. Additionally, upon check-out, pets must be taken along, which some found restrictive.
Overall, while the hotel effectively accommodates pets and offers specific services for their care, potential guests should be mindful of the supplementary costs and the availability of pet-friendly rooms.
Yes, Hotel Misión Xalapa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hotel Misión Xalapa.
Yes, Hotel Misión Xalapa welcomes dogs.
Yes, parking facilities are available at Hotel Misión Xalapa.