The Sultan Hotel & Residence Jakarta
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Summary of reviewsThe Sultan Hotel & Residence Jakarta is highly regarded for its prime location in the heart of Jakarta, making it a convenient choice for both leisure and business travelers. Its close proximity to key attractions, luxury malls, the convention center, and sports venues like Istora Senayan Stadium offers easy access to a range of activities and services, making it an ideal hub for exploring the vibrant city.
Guests frequently highlight the hotel's breakfast as a standout feature, offering a delightful array of both Indonesian and Western cuisines in an expansive buffet setting. Dining experiences at the hotel are diverse, with well-received options like the Chinese restaurant featuring the Nanxiang Steamed Bun and the Japanese Pavilion. Despite occasional concerns about wait times, the overall dining ambiance and quality meet guests' expectations.
The rooms at The Sultan Hotel & Residence Jakarta are noted for their remarkable spaciousness, comfortable bedding, and cleanliness, contributing to a relaxing stay. Although the hotel shows signs of aging, ongoing renovations have positively impacted room conditions. Cleanliness remains a strong point, supported by thorough housekeeping services, although there is room for consistent maintenance improvements.
Staff at the hotel receive high praise for their exceptional hospitality, consistently described as friendly, helpful, and attentive. Their professionalism and willingness to assist enhance the overall guest experience, making visitors feel welcomed and well-cared for.
The gym and recreational facilities, including a well-maintained pool and tennis courts, provide ample opportunities for exercise and relaxation. While some have noted the gym's small size, it is generally well-equipped and appreciated.
The sleeping experience is largely positive, with beds described as very comfortable and accompanied by spacious rooms, contributing to a restful environment.
Though the hotel faces mixed reviews regarding its five-star status due to its dated appearance, the outstanding service and comfortable amenities maintain its strength as a luxury hotel option, especially at competitive rates during peak times.
Business travelers find The Sultan Hotel & Residence Jakarta to be highly convenient, thanks to its strategic location and dedicated business amenities, making it a reliable choice for professional stays in Jakarta.
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Guests frequently highlight the hotel's breakfast as a standout feature, offering a delightful array of both Indonesian and Western cuisines in an expansive buffet setting. Dining experiences at the hotel are diverse, with well-received options like the Chinese restaurant featuring the Nanxiang Steamed Bun and the Japanese Pavilion. Despite occasional concerns about wait times, the overall dining ambiance and quality meet guests' expectations.
The rooms at The Sultan Hotel & Residence Jakarta are noted for their remarkable spaciousness, comfortable bedding, and cleanliness, contributing to a relaxing stay. Although the hotel shows signs of aging, ongoing renovations have positively impacted room conditions. Cleanliness remains a strong point, supported by thorough housekeeping services, although there is room for consistent maintenance improvements.
Staff at the hotel receive high praise for their exceptional hospitality, consistently described as friendly, helpful, and attentive. Their professionalism and willingness to assist enhance the overall guest experience, making visitors feel welcomed and well-cared for.
The gym and recreational facilities, including a well-maintained pool and tennis courts, provide ample opportunities for exercise and relaxation. While some have noted the gym's small size, it is generally well-equipped and appreciated.
The sleeping experience is largely positive, with beds described as very comfortable and accompanied by spacious rooms, contributing to a restful environment.
Though the hotel faces mixed reviews regarding its five-star status due to its dated appearance, the outstanding service and comfortable amenities maintain its strength as a luxury hotel option, especially at competitive rates during peak times.
Business travelers find The Sultan Hotel & Residence Jakarta to be highly convenient, thanks to its strategic location and dedicated business amenities, making it a reliable choice for professional stays in Jakarta.
Hotel with Gym
This hotel provides a gym facility with standard fitness equipment. It offers a suitable space for guests to engage in regular exercise during their stay.
Hotel with Tennis Courts
This hotel stands out as the only one in Jakarta with 11 outdoor tennis courts. One of the courts can be converted into a basketball, futsal, or volleyball court. Professional private lessons are available upon request.
Number of all tennis courts 8
Number of indoor/covered tennis courts 0
Number of lighted tennis courts 8
Show more...Hotel with Outdoor Pool
The Sultan Hotel & Residence Jakarta has a large outdoor pool. The expansive pool area is surrounded by lush gardens, providing a tranquil atmosphere.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Guest Reviews
Nestled in the heart of Jakarta, The Sultan Hotel & Residence Jakarta boasts an enviable location that makes it ideal for both leisure and business travelers. Guests frequently praise its strategic position, highlighting its proximity to key attractions and services. The hotel offers excellent access to the convention center, often facilitated by a direct tunnel, making it convenient for those attending events or conferences. For sports enthusiasts and event-goers, the proximity to the Istora Senayan Stadium and the Olympic Sports Complex is a significant advantage.
The location is also perfectly suited for shopping aficionados, being close to luxury malls like Pacific Place and those in the Senayan area, with easy accessibility to the vibrant shopping scene. Positioned centrally, it offers an easy commute to the city center and is conveniently situated for those traveling to and from Jakarta’s airport, ensuring smooth transportation options.
Set amid Jakarta’s bustling metropolis, the hotel provides a perfect balance for those looking to explore the city’s cultural and commercial offerings. While there are occasional mentions of isolated spots within walking distance, the overall consensus remains positive due to its optimal location for accessing various city landmarks, business districts, and recreational areas. The Sultan Hotel & Residence truly positions itself as a hub for exploring the dynamic city of Jakarta, combining convenience with a touch of luxury.
The breakfast experience at The Sultan Hotel & Residence Jakarta appears to be a highlight for many guests, offering a delicious and varied selection that includes both local Indonesian and Western cuisines. Guests frequently mention the substantial and extensive options available, making it a satisfying start to their day. The buffet serves generous amounts of food, catering to diverse tastes with a mix of local flavors and international dishes. Despite occasional mentions of overcrowding during peak times due to large group bookings, the breakfast remains abundant and varied. The inclusion of items like steak adds an unexpected richness to the morning meal. The spacious buffet area and the opportunity to enjoy the meal by the residence's swimming pool provide an added touch of luxury to the dining experience. Overall, breakfast at The Sultan Hotel & Residence Jakarta is characterized by its diversity and deliciousness, making it an excellent choice for guests looking to explore both familiar and new culinary offerings.
The Sultan Hotel & Residence Jakarta offers a variety of dining experiences within its premises, leaving a majority of guests satisfied with their meals. Visitors generally appreciate the excellent selection of in-house restaurants, finding comfort in the delightful array of culinary options. The Chinese restaurant, featuring the Nanxiang Steamed Bun, and the Japanese Pavilion are among the standout choices, ensuring diverse and appetizing menus. Guests commend the presentation of dinner and dessert, with particular praise for the outstanding steaks and desserts available. Music and food at the restaurant in the hotel lobby are highlighted as wonderful, enhancing the dining ambiance.
Room service is also favorably mentioned, providing relatively cheap and tasty meals. However, there are some mixed feelings regarding the main restaurant; while some patrons enjoy the great food options and its overall atmosphere, others find the wait times and food quality underwhelming. Nonetheless, the hotel's pride in its culinary presentation provides a generally positive dining experience.
The Sultan Hotel & Residence Jakarta offers guest rooms that consistently impress with their remarkable spaciousness. Many guests appreciated the generous room dimensions, with some mentioning the comfort of accommodating multiple people. The rooms are not only large but also provide a sense of comfort with well-maintained furnishings and comfortable bedding. The bathrooms are highlighted for their ample space, often featuring both a spacious bathtub and a shower. Cleanliness is a recurring theme, as several guests found the rooms to be very clean, despite the hotel's aged appearance. Views of Jakarta city add to the appeal, creating a pleasant ambiance for relaxation. While the hotel's facilities might be somewhat outdated, renovations have contributed positively to the room conditions. Coupled with excellent noise cancellation, the overall environment in the rooms is tranquil and conducive to relaxation. The hotel's superb gardens and amenities like tennis courts further enhance the guest experience, making The Sultan Hotel & Residence a comfortable and spacious stay in the heart of Jakarta.
The Sultan Hotel & Residence Jakarta offers a sleeping experience that is largely praised for its comfort and spaciousness. Guests consistently note the comfort of the beds, highlighting them as a standout feature with descriptors like "really comfy" and "fantastic." Coupled with big, comfortable pillows, the bedrooms and bathrooms are described as spacious, contributing to an inviting and relaxing environment. Some reviews also emphasize the exceptional service of the staff, particularly those responsible for bed-making and room cleaning, which adds to the overall positive sleeping experience. Although there are occasional mentions of issues with cleanliness such as dirty sheets and a colder sleeping environment, these seem to be exceptions rather than the norm. Overall, the combination of spacious rooms and comfortable bedding makes for a pleasing stay.
The Sultan Hotel & Residence Jakarta, while boasting a rich history and featuring generously sized rooms, offers varying experiences when it comes to cleanliness. On the positive side, many guests have praised the hotel for its overall cleanliness, noting immaculate conditions in some areas like the guest rooms and the pool area. The housekeeping service receives commendations for being thorough, with daily cleaning routines ensuring rooms are kept nice and clean. Guests have found the service to be excellent, with cleanliness being a standout feature of their stay. Despite the hotel's dated furnishings and noticeable signs of wear, its spacious, well-furnished rooms have been appreciated, making it a fitting choice for family occasions. However, ongoing maintenance issues have been noted, suggesting a need for updates, particularly in the bathrooms. Ensuring consistently high standards across all areas could enhance the overall guest experience at this iconic hotel.
At The Sultan Hotel & Residence Jakarta, guests consistently commend the exceptional hospitality provided by the staff. Reviewers highlight that the personnel are not only super friendly but also consistently accommodating and helpful, making visitors feel welcomed at every turn. Specific mentions of staff members such as Fanny, Kori, Nabila, and Agung reflect their notable warmth and attentiveness. Kindness seems to permeate through the entire workforce, creating an atmosphere of genuine care and support.
The staff's attitude is frequently described as pleasant, courteous, and earnest, showcasing their commitment to ensuring a comfortable stay for guests. From the helpful porter to the polite individuals at the business lounge level, every interaction is marked by professionalism and a readiness to assist. The team is adept at maintaining cleanliness and ambience, with their cheerful demeanor contributing positively to the overall experience.
Whether navigating through hotel amenities or conducting service in facilities like kitchens and laundry, their dedicated approach notably stands out. The staff's response to guest needs is invariably quick and effective, ensuring satisfaction and leaving a lasting impression of excellence. Amidst the spacious and comfortable setting of the hotel, the supportive personnel not only complements the environment but truly enhances the Jakarta hospitality experience for all who visit.
The Sultan Hotel & Residence Jakarta offers a gym experience that is generally well-received by guests, who appreciate its decent and well-equipped nature. Despite being situated away from the main hotel building, the fitness area caters adequately to fitness enthusiasts with a variety of equipment, although some note its relatively small size. The gym is part of a broader suite of recreational facilities that includes a pool and tennis courts, enhancing the overall fitness experience for visitors. With its nice and exceptional setup, the gym seems to meet the expectations of those seeking an effective workout during their stay.
The Sultan Hotel & Residence Jakarta boasts an impressive swimming pool that stands out in the guest reviews. Visitors frequently praise the pool's beauty and excellent maintenance, highlighting it as a lovely feature set amidst the garden area. Many guests note the pool's appeal, describing it as wonderful, awesome, and providing a great space with comfortable beds for relaxation. The pool area offers ample opportunities for enjoying facilities and space, making it a prime spot for leisure and unwinding. Although there have been instances of temporary construction impacting the poolside usability, guests look forward to these improvements and the promises of an even better experience afterward. Overall, the pool is a cherished amenity for its cleanliness, aesthetics, and the joy it brings to the visitors at the hotel.
The Sultan Hotel & Residence Jakarta has a mix of opinions regarding its five-star rating and offerings. Many guests express disappointment, citing that the hotel falls short of the five-star expectations, describing it as dated and in need of revitalization. Despite these criticisms, there are areas where the hotel shines. The service, in particular, stands out as being worthy of a five-star rating, with staff providing attentive and courteous hospitality. The hotel also offers luxurious and opulent amenities, which include a spa that aims to meet five-star standards. While it has lost some of its past grandeur, it still maintains comprehensive strengths as a luxury hotel, especially considering its affordability during peak times compared to other high-end options.
The Sultan Hotel & Residence Jakarta stands out as a prime choice for business travelers, owing to its excellent and strategic location. With its proximity to Plaza Senayan and direct underground tunnel access to the Jakarta Convention Center, it proves incredibly convenient for those attending events and expos. The hotel offers desirable amenities such as a minibar and laundry services, adding extra convenience for guests on business trips. A standout feature is the executive business floor, tailored to meet the needs of its professional clientele. Guests consistently praise the outstanding service at Airmans, the hotel's integrated bar. Overall, it provides a suitable balance of price and high-class comfort, making it a reliable option for those on business in Jakarta.
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Location
The location is also perfectly suited for shopping aficionados, being close to luxury malls like Pacific Place and those in the Senayan area, with easy accessibility to the vibrant shopping scene. Positioned centrally, it offers an easy commute to the city center and is conveniently situated for those traveling to and from Jakarta’s airport, ensuring smooth transportation options.
Set amid Jakarta’s bustling metropolis, the hotel provides a perfect balance for those looking to explore the city’s cultural and commercial offerings. While there are occasional mentions of isolated spots within walking distance, the overall consensus remains positive due to its optimal location for accessing various city landmarks, business districts, and recreational areas. The Sultan Hotel & Residence truly positions itself as a hub for exploring the dynamic city of Jakarta, combining convenience with a touch of luxury.
Breakfast
Dinner
Room service is also favorably mentioned, providing relatively cheap and tasty meals. However, there are some mixed feelings regarding the main restaurant; while some patrons enjoy the great food options and its overall atmosphere, others find the wait times and food quality underwhelming. Nonetheless, the hotel's pride in its culinary presentation provides a generally positive dining experience.
Rooms
Beds
Cleanliness
Staff
The staff's attitude is frequently described as pleasant, courteous, and earnest, showcasing their commitment to ensuring a comfortable stay for guests. From the helpful porter to the polite individuals at the business lounge level, every interaction is marked by professionalism and a readiness to assist. The team is adept at maintaining cleanliness and ambience, with their cheerful demeanor contributing positively to the overall experience.
Whether navigating through hotel amenities or conducting service in facilities like kitchens and laundry, their dedicated approach notably stands out. The staff's response to guest needs is invariably quick and effective, ensuring satisfaction and leaving a lasting impression of excellence. Amidst the spacious and comfortable setting of the hotel, the supportive personnel not only complements the environment but truly enhances the Jakarta hospitality experience for all who visit.
Gym
Pool
5 Star
Business
Yes, The Sultan Hotel & Residence Jakarta has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Sultan Hotel & Residence Jakarta.
No, The Sultan Hotel & Residence Jakarta doesn't allow dogs.
Yes, parking facilities are available at The Sultan Hotel & Residence Jakarta.
Yes, The Sultan Hotel & Residence Jakarta has a gym.
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