Grand Mercure Jakarta Kemayoran
Jakarta
-6.15334400,
106.84999800
,
Jl H. Benyamin Sueb Kav B- 6. Superblok Mega Kemayoran
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Summary of reviewsThe Grand Mercure Jakarta Kemayoran is well-regarded for its strategic location, particularly benefiting guests attending nearby exhibition centers like JIEXPO. Its central position offers ease of access to business hubs while maintaining a peaceful setting away from the city's bustle. Although the absence of nearby shopping and dining options may be a limitation for some, shuttle services help offset this aspect.
Breakfast at the hotel receives high praise for its extensive range of local and international dishes, delightful presentation, and friendly service, making it a favored part of the guest experience. While dinner reviews are mixed, with some guests enjoying the quality at special events, others cite issues with food quality and service consistency as areas in need of improvement.
The hotel's rooms are consistently applauded for their cleanliness, spaciousness, and modern comforts, offering guests luxurious and comfortable accommodations with great views. Although minor deficiencies in room service and furnishing conditions are noted, the accommodations remain a key highlight.
Cleanliness across the hotel is generally high, with housekeeping earning commendations. Some guests, however, have reported lapses in maintaining these standards, pointing to areas for potential improvement. Regardless, the warm and efficient staff are a standout feature, known for their courteous and helpful nature, enhancing the overall guest experience.
Beds are described as comfortable and supportive, contributing to a restful stay. The Grand Mercure Jakarta Kemayoran largely aligns with five-star expectations, boasting impressive facilities and a sophisticated ambiance. While some see room for improvement in service standards compared to other Accor hotels, the overall experience remains positive and upscale, attracting guests seeking a high-quality stay in Jakarta.
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Breakfast at the hotel receives high praise for its extensive range of local and international dishes, delightful presentation, and friendly service, making it a favored part of the guest experience. While dinner reviews are mixed, with some guests enjoying the quality at special events, others cite issues with food quality and service consistency as areas in need of improvement.
The hotel's rooms are consistently applauded for their cleanliness, spaciousness, and modern comforts, offering guests luxurious and comfortable accommodations with great views. Although minor deficiencies in room service and furnishing conditions are noted, the accommodations remain a key highlight.
Cleanliness across the hotel is generally high, with housekeeping earning commendations. Some guests, however, have reported lapses in maintaining these standards, pointing to areas for potential improvement. Regardless, the warm and efficient staff are a standout feature, known for their courteous and helpful nature, enhancing the overall guest experience.
Beds are described as comfortable and supportive, contributing to a restful stay. The Grand Mercure Jakarta Kemayoran largely aligns with five-star expectations, boasting impressive facilities and a sophisticated ambiance. While some see room for improvement in service standards compared to other Accor hotels, the overall experience remains positive and upscale, attracting guests seeking a high-quality stay in Jakarta.
Hotel near Golf Courses
Situated near the Kemayoran area, offering reasonable access to golf courses in North Jakarta. Provides comfortable accommodations and standard amenities for a pleasant stay.
Family Friendly Hotel
The Grand Mercure Jakarta Kemayoran offers family-friendly accommodations and services. The hotel features spacious rooms, a swimming pool, and a kids' play area. Its location provides easy access to Kemayoran's attractions.
Hotel with Swimming Pool
Grand Mercure Jakarta Kemayoran has a well-designed pool area, offering a relaxing and enjoyable experience for guests. The hotel's amenities and service enhance its appeal.
Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Grand Mercure Jakarta Kemayoran is listed among top business hotels. Details regarding its specific business amenities would need to be verified.
Accessible Hotel
Grand Mercure hotels typically provide accessible accommodations and facilities to ensure a welcoming environment for all guests.
5-Star Hotel
Grand Mercure Jakarta Kemayoran provides premium amenities and a convenient location. It offers excellent service and high guest satisfaction.
Hotel with Outdoor Pool
Located in Central Jakarta, this hotel features a year-round outdoor pool. The hotel's health center facilities include an outdoor swimming pool.
Hotel with Children's Pool
Includes a dedicated children's pool and is well-equipped with amenities for younger guests. Its location and services make it a convenient choice for families.
Hotel with Indoor Pool
Grand Mercure Jakarta Kemayoran is equipped with an indoor swimming pool for guest use.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
The Grand Mercure Jakarta Kemayoran boasts a location that is particularly convenient for visitors attending events at the nearby exhibition centers, such as Jakarta International Exhibition Centre (JIEXPO) and Indonesia International Exhibition Center. Guests frequently praise its strategic location for business trips or meetings, as it is near various offices, including some business hubs and the highway exit, making it practical for travelers with key destinations in Jakarta. Additionally, the hotel is situated in central Jakarta, offering ease of access for those looking to avoid heavy traffic.
The surroundings of the hotel are quiet, allowing a peaceful stay away from the bustling city center, which some guests find advantageous. Despite the calm locale, the hotel’s proximity to key venues makes it an optimal choice for those prioritizing convenience to event centers.
However, potential guests should note the lack of nearby malls, eateries, and convenience stores, making it less suitable for travelers seeking immediate access to shopping or dining options. While the hotel provides shuttle services to certain destinations, walking to nearby attractions like JIEXPO is reportedly challenging from the property. Nevertheless, those attending exhibitions or business meetings may find the location ideal due to its strategic placement for such events.
The breakfast experience at Grand Mercure Jakarta Kemayoran garners largely positive remarks for its extensive variety and delicious offerings. Guests frequently praise the wide selection available, which ranges from local Indonesian delicacies to Western and Chinese dishes, making the buffet a favored highlight for many. The inclusion of various local sambals is also a particular delight. The massive and impressive breakfast spread is appreciated by guests, with many noting the delicious taste and diversity. However, a few drawbacks are mentioned, such as the lack of Western cuisine options, minimal vegetarian choices, and items running out if arriving later in the morning. Despite these minor issues, the breakfast generally receives favor for its lavish presentation and friendly service, contributing to an overall enjoyable start to the day at the hotel.
At the Grand Mercure Jakarta Kemayoran, guests have expressed mixed experiences regarding the dinner offerings. While some found certain dishes to be enjoyable, achieving good value and satisfying quality, there is a consensus that the dinner buffet, while tasty, is slightly overpriced. Guests attending special events such as wedding dinners have reported positive experiences, appreciating the arrangement and quality of the food provided at such occasions.
However, several reviews highlight issues with the dining service and food quality. There are mentions of cold, undercooked, and sometimes raw dishes, such as pizzas, which have been a point of frustration for some diners. Limited menu options and availability have left guests feeling underwhelmed, leading some to seek dining alternatives outside of the hotel. The wait for food has occasionally been prolonged, impacting overall satisfaction for some visitors.
Overall, while there are instances of commendable dining experiences, consistent quality and service at dinner remain areas for potential improvement at the Grand Mercure Jakarta Kemayoran.
The rooms at Grand Mercure Jakarta Kemayoran receive consistent praise from guests for their cleanliness and spaciousness, offering a luxurious yet comfortable experience. Many reviews highlight the large room sizes, ensuring ample space for relaxation or work. Guests appreciate the modern interiors and updated look, noting that rooms are beautifully appointed with a sense of style and comfort. The hotel provides great views from various rooms, further enhancing the overall guest experience. Beds are often noted to be comfortable, with soft pillows contributing to a restful sleep. The facilities are generally well-maintained, supporting a pleasant and convenient stay. However, there are occasional concerns about room service accuracy and the condition of some furnishings and linens, which could be improved. Despite these minor setbacks, the rooms stand out as a highlight of the hotel, offering satisfying accommodation with a moderate sense of luxury.
The beds at Grand Mercure Jakarta Kemayoran generally receive positive feedback from guests, who often describe them as comfortable and nice. The mattress softness is frequently noted to be just right, providing a good night's sleep with their massive size and fluffy pillows. Although there are occasional mentions of less comfortable beds and poor quality linens and towels, the majority of guests highlight the comfort and pleasant sleeping experience. Overall, the hotel beds tend to be cozy and inviting, contributing to a restful stay.
Nestled in Jakarta, the Grand Mercure Jakarta Kemayoran offers a mixed bag of experiences in terms of cleanliness. Many guests highlight the property's impressive cleanliness levels, applauding the spacious and well-maintained rooms and common areas that meet international standards. The housekeeping service is often described as commendable, ensuring that the rooms, especially those with city views, remain spotless and welcoming. Guests appreciate the hotel's overall upkeep and the comfort of the beds and mattresses.
However, some experiences bring attention to inconsistencies in maintaining these high standards. Certain guests have mentioned issues, such as unclean accommodations upon arrival, with particular concerns about stained linens, smelly towels, and neglected room service dishes. Unpleasant odors in some hallways and occasional lapses in dining area hygiene have also been reported, indicating areas needing improvement.
Despite these setbacks, the hotel's friendly and helpful staff often help to create a favorable impression, although some interactions at reception could be enhanced. In sum, while Grand Mercure Jakarta Kemayoran generally excels in cleanliness, occasional lapses suggest there is still room for improvement.
Grand Mercure Jakarta Kemayoran is lauded by guests for its exemplary staff, who consistently receive praise for being courteous, friendly, and extremely helpful. The warmth and efficiency of the team are frequently highlighted, with particular accolades for the hospitality and service provided by the entire crew. Reception, housekeeping, and pool staff are noted for their welcoming demeanor and readiness to assist, creating a positive guest experience overall. Although some reviews mention areas for improvement in communication and management interactions, the general consensus is that the staff are well-trained and dedicated to guest satisfaction. There are also mentions of standout individuals, such as Ms. Yuni, whose guest attitude and hospitality are appreciated. Despite occasional delays in room cleaning and some instances of being overwhelmed, the staff's friendliness and efficiency leave a lasting impression on visitors, contributing to an overall excellent service experience at the hotel.
The Grand Mercure Jakarta Kemayoran offers a generally positive experience, aligning closely with the high expectations of a five-star establishment. Guests consistently highlight the hotel’s impressive facilities, describing them as worthy of five stars. The overall ambiance provides a five-star feel, with remarkable breakfast offerings and excellent service further enhancing the guest experience. Many appreciate the hotel's ability to meet international service and cleanliness standards, making it a pleasant place for travelers. However, some reviews suggest there is room for improvement in guest handling and service standards, indicating a slight gap when compared to other hotels within the Accor group. While a few guests feel the experience is more aligned with a high-quality four-star hotel, the majority find it comfortably meets the desired standards of a sophisticated and upscale accommodation in Southeast Asia.
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Location
The surroundings of the hotel are quiet, allowing a peaceful stay away from the bustling city center, which some guests find advantageous. Despite the calm locale, the hotel’s proximity to key venues makes it an optimal choice for those prioritizing convenience to event centers.
However, potential guests should note the lack of nearby malls, eateries, and convenience stores, making it less suitable for travelers seeking immediate access to shopping or dining options. While the hotel provides shuttle services to certain destinations, walking to nearby attractions like JIEXPO is reportedly challenging from the property. Nevertheless, those attending exhibitions or business meetings may find the location ideal due to its strategic placement for such events.
Breakfast
Dinner
However, several reviews highlight issues with the dining service and food quality. There are mentions of cold, undercooked, and sometimes raw dishes, such as pizzas, which have been a point of frustration for some diners. Limited menu options and availability have left guests feeling underwhelmed, leading some to seek dining alternatives outside of the hotel. The wait for food has occasionally been prolonged, impacting overall satisfaction for some visitors.
Overall, while there are instances of commendable dining experiences, consistent quality and service at dinner remain areas for potential improvement at the Grand Mercure Jakarta Kemayoran.
Rooms
Beds
Cleanliness
However, some experiences bring attention to inconsistencies in maintaining these high standards. Certain guests have mentioned issues, such as unclean accommodations upon arrival, with particular concerns about stained linens, smelly towels, and neglected room service dishes. Unpleasant odors in some hallways and occasional lapses in dining area hygiene have also been reported, indicating areas needing improvement.
Despite these setbacks, the hotel's friendly and helpful staff often help to create a favorable impression, although some interactions at reception could be enhanced. In sum, while Grand Mercure Jakarta Kemayoran generally excels in cleanliness, occasional lapses suggest there is still room for improvement.
Staff
5 Star
Yes, Grand Mercure Jakarta Kemayoran has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Grand Mercure Jakarta Kemayoran.
No, Grand Mercure Jakarta Kemayoran doesn't allow dogs.
Yes, parking facilities are available at Grand Mercure Jakarta Kemayoran.
Yes, Grand Mercure Jakarta Kemayoran has a gym.
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