Best Western Mangga Dua Hotel & Residence
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Summary of reviewsBest Western Mangga Dua Hotel & Residence offers a welcoming and comfortable stay, underscored by its strategic location and friendly service. Positioned near Mangga Dua Mall and notable tourist attractions like Jakarta's old town and Ancol, it provides convenient access to shopping and cultural sites, making it an ideal choice for travelers keen on exploration. The surrounding street stalls offer a taste of local flavors, and despite some distance from the city center, the location is frequently praised.
Accommodations are spacious and comfortable, with many guests highlighting the large, cozy beds and cleanliness of the rooms. Additional amenities like bathtubs and stunning views from higher floors contribute to a luxurious feel. Though some note an older appearance and occasional elevator delays, these are typically outweighed by the room's overall comfort and value.
Breakfast at the hotel receives high marks for its plentiful variety and quality. The buffet-style setup includes Indonesian, Western, and Japanese options, supported by attentive staff, making it a great start to the day for most guests.
The hotel's staff is a standout feature, earning widespread acclaim for their warmth, friendliness, and service orientation. From reception to breakfast, the team is recognized for exceptional service, enhancing the overall guest experience.
The swimming pool, located on the 28th floor, with its modern design and pleasant ambiance, provides a lovely spot to relax. While its early closing time is noted, the pool is generally appreciated for its refreshing escape.
Despite some mixed reviews on cleanliness and a need for improved maintenance of public areas, many guests feel the property offers good value, thanks to its excellent location, helpful staff, and comfortable accommodations. Overall, Best Western Mangga Dua Hotel & Residence is favored for its accessibility, service, and the pleasant experience it provides travelers seeking to explore Jakarta.
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Accommodations are spacious and comfortable, with many guests highlighting the large, cozy beds and cleanliness of the rooms. Additional amenities like bathtubs and stunning views from higher floors contribute to a luxurious feel. Though some note an older appearance and occasional elevator delays, these are typically outweighed by the room's overall comfort and value.
Breakfast at the hotel receives high marks for its plentiful variety and quality. The buffet-style setup includes Indonesian, Western, and Japanese options, supported by attentive staff, making it a great start to the day for most guests.
The hotel's staff is a standout feature, earning widespread acclaim for their warmth, friendliness, and service orientation. From reception to breakfast, the team is recognized for exceptional service, enhancing the overall guest experience.
The swimming pool, located on the 28th floor, with its modern design and pleasant ambiance, provides a lovely spot to relax. While its early closing time is noted, the pool is generally appreciated for its refreshing escape.
Despite some mixed reviews on cleanliness and a need for improved maintenance of public areas, many guests feel the property offers good value, thanks to its excellent location, helpful staff, and comfortable accommodations. Overall, Best Western Mangga Dua Hotel & Residence is favored for its accessibility, service, and the pleasant experience it provides travelers seeking to explore Jakarta.
4-Star Hotel
Situated in the northern part of Jakarta, this hotel offers a rooftop pool and easy access to shopping areas. It provides comfortable rooms with essential amenities and complimentary WiFi.
Hotel with Indoor Pool
Best Western Mangga Dua Hotel & Residence features an indoor pool for guests to utilize during their stay. The hotel provides this facility for relaxation and recreation.
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Skyscraper Hotel
Guest Reviews
Best Western Mangga Dua Hotel & Residence boasts a strategic location, convenient for guests interested in shopping and exploring Jakarta. Nestled close to Mangga Dua Mall and several shopping complexes, it is ideal for those looking to indulge in retail therapy. Its proximity to the city's old town and other tourist attractions, like Ancol, makes it a compelling choice for travelers eager to discover Jakarta's diverse offerings. While the area may not be bustling with restaurants, the nearby street stalls offer plenty of local flavors to explore. Accommodation here comes with the benefit of spacious rooms at a good value, accompanied by the consistently helpful and friendly staff, ensuring a comfortable stay for guests. Despite the occasional feedback about the distance from the city center and the developing surroundings, the hotel's location remains appealing for its accessibility to shopping and cultural sites.
The breakfast experience at Best Western Mangga Dua Hotel & Residence receives commendable praise for its plentiful variety and the appealing buffet style. Guests frequently highlight the excellent and delicious offerings, with a diverse selection that includes Indonesian, Western, and Japanese cuisines. The staff's attentive and friendly service further enhances the dining experience. Availability of numerous options, including notable dishes like soto ayam, is appreciated, adding to the breakfast's appeal.
While the breakfast generally meets guest expectations with its varied and tasty offerings, some visitors note limitations in its diversity. There is a desire for more inclusion of options that cater to the dietary preferences of international guests, particularly those from Arab regions. Despite occasional mentions of limited menu variety on some days, many guests still find the breakfast to be an excellent start to their day. Overall, the breakfast remains a notable and positive aspect of a stay at the hotel.
The Best Western Mangga Dua Hotel & Residence offers rooms that are consistently praised for their spaciousness and comfort. Guests appreciate the large and comfortable beds, clean sheets, and pillows that contribute to a restful experience. The rooms often come with additional amenities such as bathtubs and ample hot water, enhancing the comfort of the stay. Located on higher floors ranging from the 27th to the 33rd, the rooms provide stunning views of the surrounding area, adding to the overall appeal.
Despite some mentions of the hotel's older appearance and slow elevators due to the room locations, the luxurious feel of the rooms and their beautiful views overshadow these points for most visitors. Guests have also noted the benefit of being close to recreational areas, which adds convenience to their stay. The staff receive high marks for their friendliness and helpfulness, further enhancing the guest experience. Although some reviews mention inconsistencies with room size upon booking, the majority of guests are satisfied with the room conditions, describing them as clean and well-maintained.
Visitors to the Best Western Mangga Dua Hotel & Residence generally find the beds to be comfortable, with several guests highlighting the comfort and softness of the mattresses. Described as some of the best beds of their holiday, the overall bed experience tends to be positive. However, there are some mentions of cleanliness issues with pillows and blankets, which may affect the stay for some guests. Despite these concerns, the helpfulness of the staff, particularly in the breakfast room, and a good dining experience further contribute to a pleasant stay.
Best Western Mangga Dua Hotel & Residence receives mixed reviews when it comes to cleanliness. On a positive note, several guests appreciate the improved cleanliness around the hotel premises and find the rooms to be clean and tidy. The friendliness and respectfulness of the staff contribute positively to the guest experience, often cited alongside the cleanliness of the environment. Some guests emphasize that the calmness and cleanliness of the location add to its appeal.
However, the age of the hotel is apparent with worn-out furniture, dusty surfaces, and carpets that need attention. Occasionally, rooms are not up to standard upon arrival, with issues such as dust and stains making guests uncomfortable. While the overall cleanliness is acceptable to many, there are clear indications that the property requires more dedicated attention to cleaning and maintenance. Despite these challenges, some guests find the stay to be of good value with excellent views and a convenient location near the old town, enhancing their overall experience.
The staff at the Best Western Mangga Dua Hotel & Residence receive overwhelmingly positive feedback from guests. Visitors repeatedly praise the warm, friendly, and service-oriented demeanor of the employees. Whether it's at reception, during breakfast, or throughout the hotel, the staff is consistently described as polite, respectful, and attentive. Guests have highlighted particular staff members for their exceptional service, such as Ben at reception and Sigit Pramono, both noted for going above and beyond in their roles. Despite some challenges with language barriers affecting communication, the general consensus remains that the hotel team strives to deliver excellent service and hospitality. This dedication to guest satisfaction, along with the hotel's advantageous location near Kota Tua and the CGK airport, makes it a well-regarded choice for travelers.
The Best Western Mangga Dua Hotel & Residence offers an appealing swimming pool experience, highlighted by its recent renovation. Guests appreciate the modern design and the enticing atmosphere, especially as it comes with a beautiful view from the 28th floor, making for a lovely spot to unwind after a long day of exploring the city. While there is mention of the pool being not very atmospheric and lacking sufficient sunbeds, it's generally seen as a relaxing place to decompress. However, the pool's operation hours, closing at 6 PM, have been noted as limiting, particularly for those looking to enjoy a swim after a day of sightseeing. Although the pool could benefit from regular maintenance and some monitoring for added convenience, it remains a delightful and decent indoor option for a refreshing escape.
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Location
Breakfast
While the breakfast generally meets guest expectations with its varied and tasty offerings, some visitors note limitations in its diversity. There is a desire for more inclusion of options that cater to the dietary preferences of international guests, particularly those from Arab regions. Despite occasional mentions of limited menu variety on some days, many guests still find the breakfast to be an excellent start to their day. Overall, the breakfast remains a notable and positive aspect of a stay at the hotel.
Rooms
Despite some mentions of the hotel's older appearance and slow elevators due to the room locations, the luxurious feel of the rooms and their beautiful views overshadow these points for most visitors. Guests have also noted the benefit of being close to recreational areas, which adds convenience to their stay. The staff receive high marks for their friendliness and helpfulness, further enhancing the guest experience. Although some reviews mention inconsistencies with room size upon booking, the majority of guests are satisfied with the room conditions, describing them as clean and well-maintained.
Beds
Cleanliness
However, the age of the hotel is apparent with worn-out furniture, dusty surfaces, and carpets that need attention. Occasionally, rooms are not up to standard upon arrival, with issues such as dust and stains making guests uncomfortable. While the overall cleanliness is acceptable to many, there are clear indications that the property requires more dedicated attention to cleaning and maintenance. Despite these challenges, some guests find the stay to be of good value with excellent views and a convenient location near the old town, enhancing their overall experience.
Staff
Pool
Yes, Best Western Mangga Dua Hotel & Residence has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Mangga Dua Hotel & Residence.
No, Best Western Mangga Dua Hotel & Residence doesn't allow dogs.
Yes, parking facilities are available at Best Western Mangga Dua Hotel & Residence.
No, Best Western Mangga Dua Hotel & Residence doesn't have a gym.
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