Holiday Inn Resort Ixtapa All-Inclusive by IHG
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Summary of reviewsThe Holiday Inn Resort Ixtapa All-Inclusive receives high marks for its prime location, which offers easy access to both the stunning beachfront and nearby commercial and tourist attractions. Guests consistently appreciate the clean and well-maintained facilities with the central proximity to plazas, markets and cultural sites adding to the convenience. This advantageous positioning, combined with ample amenities, allows for enjoyable beach experiences and provides an ideal setting for morning walks or evening sunsets by the sea.
The breakfast offerings are generally well-received with many guests enjoying the taste and variety, although a recurring critique is the lack of daily variety, leading to a somewhat repetitive experience. Despite minor issues such as long lines and specific food quality complaints, the overall cleanliness and service during breakfast are commendable.
Dinner experiences receive mixed reviews. Thematic events like Mexican Night stand out for their excellent food and engaging entertainment. However, the à la carte reservation system and buffet variety leave room for improvement. Guests enjoy the themed dining experiences but note occasional logistical challenges and overcrowded settings detracting from the overall dining pleasure.
Rooms in the resort are spacious, comfortable and offer beautiful ocean views when applicable. Positives include cleanliness, coziness and proximity to key facilities, although some rooms suffer from musty odors, maintenance issues and occasional pest problems. There is redundancy between the newer renovations and some older rooms with varying levels of upkeep noted by guests.
Cleanliness throughout the hotel fares well, especially in rooms and some shared spaces. Thorough room cleaning and a tidy private beach enhance the pleasant environment. However, the cleanliness of pool areas requires more attention with reports of overcrowding and lapses in maintenance.
The staff is highlighted for their friendliness and attentiveness, significantly enhancing the welcoming atmosphere of the resort. Individual staff members receive special praise for exceptional service, though some guests report occasional issues with unfriending interactions and perceived preferential treatment towards foreign tourists.
Wifi service in the hotel is generally reliable and offers excellent coverage, even extending to the beachfront, though there are occasional disruptions. The positive feedback outweighs a few reported instances of intermittent connectivity issues.
The pool areas are a mixed bag, too. While there are multiple pools providing a relaxing atmosphere with warm, clean water, they can become overcrowded, leading to availability issues for loungers and lapses in cleanliness. The enforcement of pool rules and maintenance practices need enhancement to fully meet guest expectations.
The beach is a major highlight with its clean, beautiful sands and easy access from the rooms. Guests cherish the natural beauty and convenience, though limited sun loungers and occasional litter can be problematic. The resort's beachfront provides a serene environment complemented by attentive waitress service enhancing the overall experience.
Family-friendly amenities make the resort an excellent choice for those traveling with children. Activities like mini-clubs, bike tours and children's pools keep young guests entertained, ensuring a fulfilling experience for families. Despite occasional minor setbacks with room amenities or food, the general sentiment points to a warm, welcoming environment conducive to memorable family vacations.
In summary, the Holiday Inn Resort Ixtapa All-Inclusive by IHG, excels in location, offers a pleasant breakfast and dynamic dinner experiences and provides comfortable rooms with commendable cleanliness standards, especially in private spaces. With warmly regarded staff and ample family-oriented activities, it stands out as a great option for both relaxation and exploration, despite areas for improvement in pool maintenance, dinner logistics and variety.
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The breakfast offerings are generally well-received with many guests enjoying the taste and variety, although a recurring critique is the lack of daily variety, leading to a somewhat repetitive experience. Despite minor issues such as long lines and specific food quality complaints, the overall cleanliness and service during breakfast are commendable.
Dinner experiences receive mixed reviews. Thematic events like Mexican Night stand out for their excellent food and engaging entertainment. However, the à la carte reservation system and buffet variety leave room for improvement. Guests enjoy the themed dining experiences but note occasional logistical challenges and overcrowded settings detracting from the overall dining pleasure.
Rooms in the resort are spacious, comfortable and offer beautiful ocean views when applicable. Positives include cleanliness, coziness and proximity to key facilities, although some rooms suffer from musty odors, maintenance issues and occasional pest problems. There is redundancy between the newer renovations and some older rooms with varying levels of upkeep noted by guests.
Cleanliness throughout the hotel fares well, especially in rooms and some shared spaces. Thorough room cleaning and a tidy private beach enhance the pleasant environment. However, the cleanliness of pool areas requires more attention with reports of overcrowding and lapses in maintenance.
The staff is highlighted for their friendliness and attentiveness, significantly enhancing the welcoming atmosphere of the resort. Individual staff members receive special praise for exceptional service, though some guests report occasional issues with unfriending interactions and perceived preferential treatment towards foreign tourists.
Wifi service in the hotel is generally reliable and offers excellent coverage, even extending to the beachfront, though there are occasional disruptions. The positive feedback outweighs a few reported instances of intermittent connectivity issues.
The pool areas are a mixed bag, too. While there are multiple pools providing a relaxing atmosphere with warm, clean water, they can become overcrowded, leading to availability issues for loungers and lapses in cleanliness. The enforcement of pool rules and maintenance practices need enhancement to fully meet guest expectations.
The beach is a major highlight with its clean, beautiful sands and easy access from the rooms. Guests cherish the natural beauty and convenience, though limited sun loungers and occasional litter can be problematic. The resort's beachfront provides a serene environment complemented by attentive waitress service enhancing the overall experience.
Family-friendly amenities make the resort an excellent choice for those traveling with children. Activities like mini-clubs, bike tours and children's pools keep young guests entertained, ensuring a fulfilling experience for families. Despite occasional minor setbacks with room amenities or food, the general sentiment points to a warm, welcoming environment conducive to memorable family vacations.
In summary, the Holiday Inn Resort Ixtapa All-Inclusive by IHG, excels in location, offers a pleasant breakfast and dynamic dinner experiences and provides comfortable rooms with commendable cleanliness standards, especially in private spaces. With warmly regarded staff and ample family-oriented activities, it stands out as a great option for both relaxation and exploration, despite areas for improvement in pool maintenance, dinner logistics and variety.
Resort near Golf Courses
Located on Boulevard Ixtapa within the Hotel Zone, this resort offers convenient access for guests looking to play at either the Palma Real or Marina Ixtapa golf courses.
Beachfront Resort
A 4-star all-inclusive resort located directly on the beach in Ixtapa. It offers comfortable accommodations with ocean views and provides easy access to the sand and sea, along with standard resort amenities.
Resort near The Beach
Situated on Boulevard Ixtapa, this all-inclusive resort provides access to the beach. Its location allows guests to conveniently enjoy the sandy shores and ocean activities.
Resort Taking Steps Towards Sustainability
This resort is listed in directories that include green and sustainable hotels.
Resort for Honeymoon
Offering an all-inclusive experience in Ixtapa, this resort provides a range of amenities and activities. Its beachfront location and convenient services make it a good option for a hassle-free honeymoon.
Family Friendly Resort
This resort offers an all-inclusive plan with kids stay and eat free programs, making it a budget-friendly option for families. It features a swimming pool and beachfront access, providing ample opportunities for family fun.
Resort near Nightlife Spots
Situated on Boulevard Ixtapa, this resort offers convenient access to nearby nightlife options. Its location allows guests to easily explore the bars and clubs in the area.
Resort with Swimming Pool
This all-inclusive resort features multiple swimming pools and poolside activities. It also includes a kids' club and various dining options.
Children's Pool Pool Swim Up Bar Outdoor Pool
Business Resort
The Holiday Inn Resort Ixtapa provides corporate rooms with capacities ranging from 20 to 800 people, suitable for meetings, conventions, and training. They offer technical support, a 24-hour business center, high-speed internet, and coffee break service.
Accessible Resort
This resort is highlighted for its extensive accessibility features. It offers accessible rooms with walk-in showers, grab bars, and portable seats in the bathrooms. Public areas, including elevators, restrooms, and facilities, are ADA compliant, and there is accessible parking with ramp access to the property, bar/lounge, leisure facilities, and restaurant.
Resort with Gym
As a Holiday Inn all-inclusive resort, it is expected to have a gym for guests looking to maintain their fitness routine. The 'Resort' designation implies a broader range of facilities.
Resort with All Inclusive Packages
Provides a comfortable all-inclusive experience with various dining options and activities. It's a reliable choice for travelers seeking a familiar brand with consistent service.
4-Star Resort
This resort offers an all-inclusive experience with a focus on providing a comfortable and convenient stay. It features amenities suitable for families and individuals looking for a relaxing vacation, including multiple dining options and recreational activities.
Resort with Outdoor Pool
This all-inclusive resort offers a comfortable and convenient stay. It features a large outdoor pool area with a separate children's pool, providing a relaxing environment for families. The resort also includes multiple restaurants, bars, and activities.
Resort with Children's Pool
This resort is known for its comprehensive all-inclusive offerings suitable for families. It includes a dedicated children's pool and a kids' club, ensuring younger guests are entertained, while parents can take advantage of the resort's other amenities.
Luxury Resort
Romantic Resort
Resort with Tennis Courts
Resort for Yoga
Resort with Swim Up Bar
Guest Reviews
The Holiday Inn Resort Ixtapa All-Inclusive is highly praised for its excellent location, which stands out in numerous guest reviews. The hotel offers a central position that provides easy access to the beach, commercial areas and various tourist attractions. Guests appreciate the proximity of their rooms to both the beach and the resort’s amenities such as pools, bars and restaurants. Many pointed out the convenience of being close to town, markets and plazas, making it ideal for those who enjoy shopping or exploring local culture.
The beachfront location allows for stunning ocean views and easy beach access, inviting guests to enjoy morning strolls or evening sunsets by the sea. The hotel's overall well-maintained facilities and good service are repeatedly highlighted alongside its prime location. Additionally, the cleanliness of both the hotel and the beach area receives positive remarks, contributing to a pleasant stay.
For those who find enjoyment in dining, the on-site restaurants are noted with some guests mentioning a need for more variety in the food offerings. However, the convenience of having everything close by, from pharmacies to bars and clubs, ensures a comfortable and entertaining experience for visitors. Overall, the location of Holiday Inn Resort Ixtapa All-Inclusive is repeatedly emphasized as one of its strongest attributes, making it a favorable choice for travelers seeking both relaxation and easy access to local attractions.
The breakfast experience at Holiday Inn Resort Ixtapa All-Inclusive by IHG, receives mixed reviews from guests. On the positive side, many guests found the breakfast to be delicious, tasty and plentiful with some highlighting an excellent variety. The buffet style allows guests to enjoy a good array of selections and the service from the waitstaff ranged from regular to excellent. Additionally, the cleanliness and quality of the food were often commendable.
However, there are notable areas for improvement. A recurring issue is the lack of variety; many guests noted that the breakfast menu repeated daily, which led to a monotonous dining experience. Some also mentioned long queues and waits to enter the breakfast area, which could affect the overall enjoyment. There were minor complaints about the taste of some fruits and the need for more efficient service, such as having spoons available without having to ask each day.
Overall, while the breakfast offerings have their strengths, including taste and quality, consistency and variety could be significantly improved to enhance the guest experience.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, offers a diverse dining experience that garners mixed reviews from guests. The standout feature is the Mexican Night held on Tuesdays and Saturdays, frequently praised for its excellent food and engaging entertainment. Guests particularly enjoy the themed dinners with a variety of delicious options that keep things interesting. The evening shows and live music add to the ambiance, making meal times lively and enjoyable.
However, the dining experience is not without its drawbacks. Several guests have noted issues with the reservation system for the à la carte restaurant, finding it cumbersome and at times discriminatory. The buffet service, while varied and tasty for some, has been criticized by others for being repetitive and lacking in variety. The dinner service can also be crowded, leading to long lines and sometimes impacting the overall enjoyment.
Despite these inconsistencies, many guests appreciate the overall quality of the food and the effort put into the special dinner events. The excellent service from waitstaff and the overall cleanliness of the facilities are also highlighted as positive aspects, although improvements in logistics and organization could enhance the dining experience further.
In summary, while the resort offers memorable themed dinners and a variety of dining options, potential guests should be prepared for occasional issues with reservations and crowding. Overall, the dining at Holiday Inn Resort Ixtapa provides enjoyable moments, especially during special themed nights, even though there is room for improvement in some areas.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, offers a range of rooms that garner mixed reviews. On the positive side, many guests appreciate the comfort and cleanliness of the rooms, noting that they are spacious and offer beautiful views, particularly those overlooking the ocean. The rooms are generally described as very nice, cozy and inviting with some being newly renovated and well-maintained. Guests also enjoy the convenience of having rooms close to the pools, bars and restaurants, making accessibility a strong point.
However, there are areas where the rooms fall short. Several guests mention issues such as musty smells, humidity and infestations of mosquitoes and ants. Maintenance problems are recurrent with reports of malfunctioning air conditioning, rusty bathroom accessories, damaged furniture and inadequate lighting. Some rooms are notably old and in need of renovation and specific mentions of uncleanliness and poor room service add to the concerns. Factors like the absence of minibars, fans and sufficient toiletries also detract from the overall room experience. Additionally, the distance of some rooms from the beach and front desk is a downside for a few visitors.
Despite these issues, the hotel’s emphasis on cleanliness and comfort, along with the scenic views, particularly makes it a place worth considering for a stay, provided you manage your expectations regarding the potential maintenance and service hiccups.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, receives varied feedback regarding the comfort of their beds. Many guests highlight the beds as being exceptionally comfortable, emphasizing spacious and super comfortable mattresses alongside very comfortable pillows. Additionally, multiple reviews mention the cleanliness of the beds, contributing to a comfortable and satisfying sleep experience.
However, some guests reported issues such as squeaky or saggy mattresses and a few noted the presence of bugs or ants. Despite these occasional negative comments, the overall sentiment leans towards comfort with guests appreciating the quality of sleep provided by the resort’s bedding.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, presents a mixed picture when it comes to cleanliness. Guests consistently praise the cleanliness of the rooms, highlighting clean, comfortable beds and basic but functional equipment. Many reviewers note that room cleaning is thorough and the general areas are kept tidy, contributing to the overall pleasant experience. Several guests also appreciate the clean beach and the staff's concerted efforts to maintain the property.
However, there are recurrent issues with the cleanliness of the pool areas, which are frequently described as dirty or overcrowded with some mentioning the presence of cockroaches and other pests. Complaints about the maintenance of common areas are also prevalent with instances of dirty tables, unsanitary conditions and food leftover in dining areas. Certain facilities, including elevators and restrooms, require more attention to hygiene.
Despite the problems, the hotel has a reputation for cleanliness in terms of the rooms and some shared spaces, although there's significant room for improvement, especially in the pool areas and common facilities.
The staff at Holiday Inn Resort Ixtapa All-Inclusive by IHG, generally leave a positive impression on guests. Many reviews highlight the friendliness and attentiveness of the staff, noting that employees are accommodating and kind. Notable mentions include Mr. Silvino in the seaside restaurant and the charismatic waiter Alfonso, both recognized for their excellent service. The reception staff also receives praise for being fast and attentive. Guests appreciate the overall warm treatment and proactive attitude of the hotel's personnel.
However, the feedback isn't uniformly positive. Some guests have reported experiences with unfriendly or rude staff members, particularly in the parking lot and from specific individuals like a staffer named Fátima. Issues like waiters being indifferent and showing preferential treatment toward foreign tourists were also raised. Instances of waiters appearing overworked or unwilling to assist have been documented, leading to mixed reviews about the dining service.
Despite these criticisms, the majority of the comments reflect a positive overall sentiment about the staff's hospitality and dedication. The hotel staff's efforts to maintain good service and meet guests' needs are acknowledged and appreciated by most visitors.
Guests at the Holiday Inn Resort Ixtapa All-Inclusive by IHG, generally express satisfaction with the wifi service provided by the hotel. Many reviewers highlight the excellent internet coverage throughout the property, including the beach area. There is consistent praise for the quality of the wifi with some describing it as very good and expressing no complaints. However, a few guests note occasional slow and intermittent service, as well as instances where the internet failed. There is also a mention that the hotel could benefit from some maintenance and conditioning of the wifi to ensure reliability. Overall, the majority of guests appear pleased with the availability and performance of the internet during their stay.
The pool area at Holiday Inn Resort Ixtapa All-Inclusive appears to be a mixed experience for guests. On the positive side, the resort boasts multiple swimming pools with some reviews highlighting their cleanliness and availability. Guests described the water as deliciously warm and appreciated the excellent pool service. The children's pool, in particular, was a hit among younger visitors, who enjoyed it so much they wanted to return.
However, there are notable concerns. The pools often feel overcrowded with reports of limited availability of sun loungers and a need for better crowd control. Some guests noted that the pool areas could use more cleanliness and maintenance, mentioning dirty water and even food residues. There were also several complaints about inadequate enforcement of pool rules, leading to issues like inappropriate attire and even some alarming incidents.
The temperature of the pools was another point of contention with some guests finding the water too cold. Additionally, the schedule for pool access was described as restrictive, closing as early as 8 PM. Overall, while the pools offer moments of enjoyment and relaxation, there is a clear need for the resort to address cleanliness, crowd management and rule enforcement to enhance the guest experience.
Nestled on a stunning beachfront, the Holiday Inn Resort Ixtapa All-Inclusive by IHG, offers guests a prime location with easy access to the beautiful and clean sands of the beach. The beachfront area is frequently praised for its cleanliness and fine sand, making it a perfect spot for relaxing and swimming. Guests continually highlight the excellent and beautiful beach, often describing it as super clean and very beautiful.
The proximity of the rooms and facilities to the beach is another notable feature, providing guests with wonderful views of the sea and convenient access. This favorable location allows for enjoyable beach experiences, supported by the resort's private beach area, which provides an extra layer of exclusivity and tranquility.
However, there are some areas where the experience could be improved, such as the limited availability of sun loungers and shaded areas near the beach. Additionally, the presence of trash or litter at times has been mentioned, but these instances seem to be occasional rather than frequent. Despite these minor drawbacks, the beach is widely appreciated for its natural beauty and overall cleanliness.
The resort's pool areas, although described by some as small and shallow, offer an expansive space for relaxation with strict adherence to health protocols ensuring a safe environment. The attentive and polite service from beach waitresses adds a pleasant touch, even though they might not always be available in the beach area.
Overall, the Holiday Inn Resort Ixtapa All-Inclusive stands out for its excellent beach location, providing a perfect blend of natural beauty and easy access, complemented by clean facilities and a private beach area that enhances the guest experience.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, stands out as a top-tier destination for families looking to enjoy a comprehensive vacation experience. The resort boasts a plethora of family-oriented activities, including mini-clubs for children, a dedicated children's play area, bike tours and a pool specifically designed for kids. It's clear that the resort prioritizes a family-friendly atmosphere, ensuring that every member of the family is catered to, from dedicated family rooms to special attention to children's needs.
This resort is great for short stays and long family vacations alike, offering plenty of activities to keep kids entertained. Guests have often praised the warm and welcoming environment, noting the kind staff and excellent service, though there were occasional minor issues such as a brief inconvenience with room amenities which were quickly resolved. The food quality also seems to impress, standing out compared to other hotels. Additionally, the clean beach and accessible amenities, including ramps for disabled guests, contribute to a comfortable and inclusive environment.
While there have been some concerns about safety and minor lapses in customer service, overall, the resort appears to provide a warm and enjoyable stay for families. The pleasant family atmosphere and diverse recreational options make it an excellent choice for those looking to spend relaxing days together. For families traveling with children, the Holiday Inn Resort Ixtapa offers a variety of activities and amenities that ensure everyone has a memorable and engaging vacation.
The nightlife around Holiday Inn Resort Ixtapa All-Inclusive by IHG features some options to keep guests entertained. Visitors can enjoy evening activities such as dinner shows and live music, along with various events that often include traditional foods like pastor tacos and pozole. There's also a dance hall available for nights filled with dancing. The resort appears to cater to families with entertainment options for children. While some guests feel that the nighttime activities are reasonable and inclusive, others note that the events tend to end quite early and there are no existing options like karaoke. Overall, the resort offers a mix of live entertainment and organized events to enhance the evening experience.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, offers a variety of experiences for guests who opt for their all-inclusive packages. Many guests appreciate the varied and well-stocked buffet, complimenting the inclusive dining options and the good value for money. Rooms are described as large, comfortable and styled with a traditional Mexican aesthetic. Activities included in the package are a highlight, providing a range of entertainment options without additional costs.
However, the all-inclusive experience has received mixed feedback. While some guests found the food and amenities excellent, others pointed out a lack of variety and felt the all-inclusive drinks were of poor quality. Additionally, the concept and quality of the all-inclusive package did not meet some expectations with comments about repetitive food choices and limited access to food and drink options.
Service at the hotel received varied reviews with some staff being praised for their exceptional service, while others, particularly in the restaurant, were criticized. Despite some areas for improvement, many guests found the overall experience satisfying, highlighting the value and convenience of the all-inclusive package.
Holiday Inn Resort Ixtapa All-Inclusive offers a variety of amenities and services suitable for business travelers. The hotel provides conference rooms and business services, which can facilitate professional meetings and events. Additionally, a business lounge is accessible, contributing to a productive work environment. The internet service is reliable and extends even to the beach, making it convenient for those needing to stay connected.
The hotel is highly praised for its excellent overall service and very good staff, ensuring a comfortable and pleasant stay. All facilities are maintained to a high standard, enhancing the guest experience.
However, the hotel may not be specifically tailored for business trips, lacking certain distinct features for business-focused stays. While customer service is notable, some areas, such as the absence of a specialty restaurant and safety concerns at the pool, highlight areas for improvement.
Overall, Holiday Inn Resort Ixtapa All-Inclusive provides a solid choice for business travelers seeking a well-rounded resort experience with commendable service and facilities.
Holiday Inn Resort Ixtapa All-Inclusive offers various pools, which include a dedicated children's pool. Guests generally find all the pools beautiful, clean and appealing, though some reviewers note that the children's pool could use some maintenance. Despite the occasional comment about the pools being small or dirty, the resort provides different areas for kids to enjoy, including a sizable shallow pool perfect for young ones. The ambiance is enhanced with features like portable speakers and activities such as face painting, making the pool areas a solid choice for family relaxation and fun.
Holiday Inn Resort Ixtapa All-Inclusive boasts a great outdoor pool that stands out for its cleanliness and accessibility from all rooms. The pool experience is generally good with guests appreciating that all the pools in the resort are both beautiful and well-maintained. The outdoor heated pool is particularly noted as a favorable amenity during winter. For those looking for variety, there is a second pool available, which offers a slightly deeper swimming option. Overall, the multiple pools enhance the resort's appeal by providing enjoyable and refreshing spots for relaxation.
Holiday Inn Resort Ixtapa All-Inclusive by IHG, boasts an exceptional beachfront location that is highly praised by guests. The hotel provides direct access to a fantastic beach, allowing visitors easy proximity to sandy shores. Guests repeatedly commend the clean and well-maintained beach area, emphasizing its inviting ambiance. Many rooms offer stunning ocean views, enhancing the beachfront experience. The convenience of being just steps away from both the pool and the beach is frequently highlighted. Despite the occasional lack of available sunbeds by the pool, the beachfront service, including waiters, adds to the resort's appeal. Overall, the beachfront location is a standout feature, making it highly recommended by visitors.
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Location
The beachfront location allows for stunning ocean views and easy beach access, inviting guests to enjoy morning strolls or evening sunsets by the sea. The hotel's overall well-maintained facilities and good service are repeatedly highlighted alongside its prime location. Additionally, the cleanliness of both the hotel and the beach area receives positive remarks, contributing to a pleasant stay.
For those who find enjoyment in dining, the on-site restaurants are noted with some guests mentioning a need for more variety in the food offerings. However, the convenience of having everything close by, from pharmacies to bars and clubs, ensures a comfortable and entertaining experience for visitors. Overall, the location of Holiday Inn Resort Ixtapa All-Inclusive is repeatedly emphasized as one of its strongest attributes, making it a favorable choice for travelers seeking both relaxation and easy access to local attractions.
Breakfast
However, there are notable areas for improvement. A recurring issue is the lack of variety; many guests noted that the breakfast menu repeated daily, which led to a monotonous dining experience. Some also mentioned long queues and waits to enter the breakfast area, which could affect the overall enjoyment. There were minor complaints about the taste of some fruits and the need for more efficient service, such as having spoons available without having to ask each day.
Overall, while the breakfast offerings have their strengths, including taste and quality, consistency and variety could be significantly improved to enhance the guest experience.
Dinner
However, the dining experience is not without its drawbacks. Several guests have noted issues with the reservation system for the à la carte restaurant, finding it cumbersome and at times discriminatory. The buffet service, while varied and tasty for some, has been criticized by others for being repetitive and lacking in variety. The dinner service can also be crowded, leading to long lines and sometimes impacting the overall enjoyment.
Despite these inconsistencies, many guests appreciate the overall quality of the food and the effort put into the special dinner events. The excellent service from waitstaff and the overall cleanliness of the facilities are also highlighted as positive aspects, although improvements in logistics and organization could enhance the dining experience further.
In summary, while the resort offers memorable themed dinners and a variety of dining options, potential guests should be prepared for occasional issues with reservations and crowding. Overall, the dining at Holiday Inn Resort Ixtapa provides enjoyable moments, especially during special themed nights, even though there is room for improvement in some areas.
Rooms
However, there are areas where the rooms fall short. Several guests mention issues such as musty smells, humidity and infestations of mosquitoes and ants. Maintenance problems are recurrent with reports of malfunctioning air conditioning, rusty bathroom accessories, damaged furniture and inadequate lighting. Some rooms are notably old and in need of renovation and specific mentions of uncleanliness and poor room service add to the concerns. Factors like the absence of minibars, fans and sufficient toiletries also detract from the overall room experience. Additionally, the distance of some rooms from the beach and front desk is a downside for a few visitors.
Despite these issues, the hotel’s emphasis on cleanliness and comfort, along with the scenic views, particularly makes it a place worth considering for a stay, provided you manage your expectations regarding the potential maintenance and service hiccups.
Beds
However, some guests reported issues such as squeaky or saggy mattresses and a few noted the presence of bugs or ants. Despite these occasional negative comments, the overall sentiment leans towards comfort with guests appreciating the quality of sleep provided by the resort’s bedding.
Cleanliness
However, there are recurrent issues with the cleanliness of the pool areas, which are frequently described as dirty or overcrowded with some mentioning the presence of cockroaches and other pests. Complaints about the maintenance of common areas are also prevalent with instances of dirty tables, unsanitary conditions and food leftover in dining areas. Certain facilities, including elevators and restrooms, require more attention to hygiene.
Despite the problems, the hotel has a reputation for cleanliness in terms of the rooms and some shared spaces, although there's significant room for improvement, especially in the pool areas and common facilities.
Staff
However, the feedback isn't uniformly positive. Some guests have reported experiences with unfriendly or rude staff members, particularly in the parking lot and from specific individuals like a staffer named Fátima. Issues like waiters being indifferent and showing preferential treatment toward foreign tourists were also raised. Instances of waiters appearing overworked or unwilling to assist have been documented, leading to mixed reviews about the dining service.
Despite these criticisms, the majority of the comments reflect a positive overall sentiment about the staff's hospitality and dedication. The hotel staff's efforts to maintain good service and meet guests' needs are acknowledged and appreciated by most visitors.
Wi-Fi
Pool
However, there are notable concerns. The pools often feel overcrowded with reports of limited availability of sun loungers and a need for better crowd control. Some guests noted that the pool areas could use more cleanliness and maintenance, mentioning dirty water and even food residues. There were also several complaints about inadequate enforcement of pool rules, leading to issues like inappropriate attire and even some alarming incidents.
The temperature of the pools was another point of contention with some guests finding the water too cold. Additionally, the schedule for pool access was described as restrictive, closing as early as 8 PM. Overall, while the pools offer moments of enjoyment and relaxation, there is a clear need for the resort to address cleanliness, crowd management and rule enforcement to enhance the guest experience.
Beach
The proximity of the rooms and facilities to the beach is another notable feature, providing guests with wonderful views of the sea and convenient access. This favorable location allows for enjoyable beach experiences, supported by the resort's private beach area, which provides an extra layer of exclusivity and tranquility.
However, there are some areas where the experience could be improved, such as the limited availability of sun loungers and shaded areas near the beach. Additionally, the presence of trash or litter at times has been mentioned, but these instances seem to be occasional rather than frequent. Despite these minor drawbacks, the beach is widely appreciated for its natural beauty and overall cleanliness.
The resort's pool areas, although described by some as small and shallow, offer an expansive space for relaxation with strict adherence to health protocols ensuring a safe environment. The attentive and polite service from beach waitresses adds a pleasant touch, even though they might not always be available in the beach area.
Overall, the Holiday Inn Resort Ixtapa All-Inclusive stands out for its excellent beach location, providing a perfect blend of natural beauty and easy access, complemented by clean facilities and a private beach area that enhances the guest experience.
Family
This resort is great for short stays and long family vacations alike, offering plenty of activities to keep kids entertained. Guests have often praised the warm and welcoming environment, noting the kind staff and excellent service, though there were occasional minor issues such as a brief inconvenience with room amenities which were quickly resolved. The food quality also seems to impress, standing out compared to other hotels. Additionally, the clean beach and accessible amenities, including ramps for disabled guests, contribute to a comfortable and inclusive environment.
While there have been some concerns about safety and minor lapses in customer service, overall, the resort appears to provide a warm and enjoyable stay for families. The pleasant family atmosphere and diverse recreational options make it an excellent choice for those looking to spend relaxing days together. For families traveling with children, the Holiday Inn Resort Ixtapa offers a variety of activities and amenities that ensure everyone has a memorable and engaging vacation.
Nightlife
All-Inclusive Packages
However, the all-inclusive experience has received mixed feedback. While some guests found the food and amenities excellent, others pointed out a lack of variety and felt the all-inclusive drinks were of poor quality. Additionally, the concept and quality of the all-inclusive package did not meet some expectations with comments about repetitive food choices and limited access to food and drink options.
Service at the hotel received varied reviews with some staff being praised for their exceptional service, while others, particularly in the restaurant, were criticized. Despite some areas for improvement, many guests found the overall experience satisfying, highlighting the value and convenience of the all-inclusive package.
Business
The hotel is highly praised for its excellent overall service and very good staff, ensuring a comfortable and pleasant stay. All facilities are maintained to a high standard, enhancing the guest experience.
However, the hotel may not be specifically tailored for business trips, lacking certain distinct features for business-focused stays. While customer service is notable, some areas, such as the absence of a specialty restaurant and safety concerns at the pool, highlight areas for improvement.
Overall, Holiday Inn Resort Ixtapa All-Inclusive provides a solid choice for business travelers seeking a well-rounded resort experience with commendable service and facilities.
Children's Pool
Outdoor Pool
Beachfront
Yes, Holiday Inn Resort Ixtapa All-Inclusive by IHG has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.
No, a spa isn't available at Holiday Inn Resort Ixtapa All-Inclusive by IHG.
No, Holiday Inn Resort Ixtapa All-Inclusive by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Resort Ixtapa All-Inclusive by IHG.
Yes, Holiday Inn Resort Ixtapa All-Inclusive by IHG has a gym.
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