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Summary of reviewsThe Stella Swiss Quality Hotel in Interlaken offers a charming and convenient experience, with a central yet peaceful location that guests admire for its easy access to the Interlaken West train station and local attractions. The hotel strikes an excellent balance between accessibility and tranquillity, with serene surroundings and stunning mountain views enhancing the overall experience.
Guests frequently highlight the impressive and varied breakfast offerings, which include a generous selection of breads, yogurts, meats, and cheeses. The breakfast buffet not only delights with its abundance and quality but also benefits from the beautiful mountain vistas visible from the dining area.
Rooms are praised for their cleanliness, spaciousness, and functionality. While some rooms could benefit from updated decor or different layouts, the overall feedback is positive, particularly for their tidiness and the breathtaking views from balconies. The impeccable cleanliness throughout the hotel adds to the welcoming atmosphere, with guests appreciating the attentive housekeeping and well-maintained common areas.
The hotel staff receives considerable acclaim for their friendliness and professionalism, providing exceptional service that makes guests feel at home. Multilingual capabilities are an added perk, enhancing the guest experience with personalized attention and helpful local recommendations.
Wi-Fi connectivity is generally reliable and fast, allowing guests to stay connected without hassle. The indoor swimming pool is another asset, offering a clean and relaxing retreat, especially appreciated by families. Although some guests experienced unexpected closures or desired warmer water, the pool remains a favored feature.
Families find the hotel highly accommodating, with suitable arrangements for groups and children. Guests often describe their family stays as perfect, praising the spacious rooms and family-friendly environment.
While the four-star rating may not fully align with some guest expectations due to certain room sizes and perceived service levels, the hotel nonetheless provides numerous amenities and a comfortable base for exploring Interlaken. Overall, the Stella Swiss Quality Hotel is a commendable choice for travelers seeking a welcoming stay characterized by its prime location, excellent service, and delightful breakfast offerings. Show more
Read review summaries for all categories
Categories
Luxury Hotel
A 4-star hotel offering affordable luxury and first-class amenities. It provides tastefully decorated rooms designed for comfort and relaxation in a prime location.
Hotel near Golf Courses
A centrally located hotel providing a convenient base for golfers. Offers easy access to transportation for reaching the golf course and is well-situated for exploring Interlaken.
Hotel near Ski Resorts
Located on General-Guisan-Strasse, this central hotel offers good access to public transport routes that connect Interlaken to the surrounding ski resorts.
Dog Friendly Hotel
Stella Swiss Quality Hotel allows pets of any size for an additional fee of CHF 15 per pet, per night. The hotel provides quality services and welcomes pets.
4-Star Hotel
Situated in a residential area of Interlaken, this hotel is near the Heimwehfluh Funicular. It offers rooms with balconies, separate living areas, wireless internet, and mini-bars. The hotel also features an indoor pool, terrace, garden, and serves a complimentary breakfast.
Hotel where Extra Health & Safety Measures Have Been Taken
As a Swiss Quality Hotel, it likely adheres to established standards for health and safety. These hotels typically implement rigorous cleaning and safety protocols.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? No
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? No
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? No
Answers last updated by Stella Swiss Quality Hotel
This family-owned hotel provides a heated indoor pool for guests to use at no extra cost. Bathrobes, towels, and slippers for the indoor pool are provided in the rooms.
Hotel with Heated Pool
The Stella Swiss Quality Hotel features a heated indoor swimming pool that is complimentary for all hotel guests. The pool is 12.5 meters long and heated to 28 degrees Celsius, offering a relaxing swim.
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Name of the pool:indoor swimming pool
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
When is the pool open?From April to November
Opening hours:07:00 - 22:00
Pool heating period:From April to December
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
The water of the pool is sanitized using:
Chlorine
Is the pool accessible to persons with disabilities?No
Answers last updated by Stella Swiss Quality Hotel
Standard Twin RoomBathrobe, towel and slippers for the indoor pool are provided.
Please note that extra beds are not available in this room type.
Single RoomIncludes a balcony, satellite TV and minibar.
Bathrobe, towel and slippers for the indoor pool are provided.
Please note that extra beds are not available in this room type.
Large Double RoomThis very spacious room has a separate living area with a seating area, a minibar and flat-screen TV.
Bathrobe, towel and slippers for the indoor pool are provided.
Simple Room with Small Double BedIncludes satellite TV and a minibar. Some rooms have a balcony.
Please note that baby cots or extra beds are not available in this room type.
Standard Quadruple RoomThis quadruple room features modern furniture, a satellite TV, radio, minibar, safety deposit box, alarm clock, IDD telephone and an en-suite bathroom with a shower or a bathtub, a hairdryer and bathrobes and slippers.
Some rooms have a balcony.
Please note that extra beds are not available in this room type.
Double Room with TerraceProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides a minibar, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
The Stella Swiss Quality Hotel boasts a fantastic location that guests frequently praise for its convenience and accessibility. Situated in a quiet yet central area of Interlaken, it offers easy access to the Interlaken West train station, which is just a short stroll away. This proximity is particularly beneficial for those traveling by train or exploring the city on foot. Guests enjoy the hotel's close vicinity to an array of restaurants, shops, and local attractions, making it a practical choice for visitors keen on exploring the vibrant life around the central market and main shopping streets. Despite its central location, the hotel maintains a peaceful atmosphere, providing a relaxing retreat after a day of sightseeing. The surrounding views, including beautiful mountain vistas, enhance the overall experience. Combined with exceptionally friendly and helpful staff, Stella Swiss Quality Hotel stands out as an excellent choice for travelers, offering both comfort and convenience in the heart of Interlaken.
Breakfast
Breakfast at the Stella Swiss Quality Hotel consistently earns praise from guests for its varied and satisfying offerings. Many reviewers commend the comprehensive selection, highlighting a diverse array of breads, yogurts, meats, and cheeses. The breakfast buffet is often described as generous, with items constantly replenished, ensuring that guests have plenty to choose from. There's mention of delightful touches such as the option to make your own omelets, adding a personal touch to the morning meal.
While a handful of reviews suggest opportunities for improvement, such as greater variety or modern touches like homemade Bircher muesli, the overall sentiment towards breakfast is positive. Guests frequently enjoy the abundance and quality offered, with special mentions of the deliciousness of the breakfast fare alongside the attentive service of the staff.
In addition, the spectacular views from the breakfast area, overlooking the Swiss mountains, are a highly appreciated bonus, making the morning experience even more enjoyable. The inclusion of breakfast in the room rate is seen as a valuable perk, ensuring visitors start their day well-fed without additional cost. With its nice combination of hearty options, fresh produce, and satisfying flavors, the breakfast experience at Stella Swiss Quality Hotel stands out and complements a comfortable stay.
Rooms
The rooms at Stella Swiss Quality Hotel offer a mix of features that cater to various preferences. Guests frequently praised the cleanliness and tidiness of the rooms, highlighting the consistent daily cleaning service as a notable benefit. Many visitors appreciated the spacious rooms, often featuring impressive balconies that provide stunning views of the surrounding mountains, adding to the allure of the stay.
The comfort level of the rooms generally received positive remarks, with beds described as cozy and supportive. The room layouts varied, offering sufficient space to accommodate multiple suitcases and comfortable seating arrangements. Guests appreciated the practicality of the furnishings and the availability of modern amenities, ensuring a pleasant and functional experience.
However, opinions on the size and design of some rooms varied, with a few guests finding certain rooms too small or the decor outdated and reminiscent of a bygone era. Specific issues were noted with aspects such as the bathroom size and the comfort of extra beds in family rooms, suggesting room for improvement in these areas.
Despite these occasional drawbacks, the overall sentiment towards the rooms leaned positively, with commendations for their spaciousness, cleanliness, and the breathtaking views they offer. The location of the hotel also received favorable mentions, adding to the convenience and enjoyment of the stay.
Beds
At the Stella Swiss Quality Hotel, guests generally find the beds to be a highlight of their stay, often praising their comfort and the quality of the bedding. Visitors appreciate the cozy experience provided by comfortable beds adorned with soft linens and amazing pillows, ensuring a restful night's sleep. Despite the overall positive remarks, some guests have noted that the mattresses can be too soft for their liking. Additionally, the size of the beds in certain rooms has been mentioned as a concern, with a few guests feeling that they might be too small for two people to share comfortably. Still, many find the accommodations to be conducive for a restful experience, enhanced by the ability to control room temperature for added comfort. While the hotel offers splendid views from the balconies accompanying its rooms, enhancing the relaxation factor, the feedback on the beds remains largely favorable for those seeking a peaceful and comfortable stay.
Cleanliness
Stella Swiss Quality Hotel consistently receives high praise for its exceptional cleanliness, making it a standout choice for travelers who value immaculate accommodations. The rooms, bathrooms, and balconies are frequently noted as super clean, with the hotel being consistently described as well-maintained and fresh. Despite renovations, the establishment upholds impeccable standards of cleanliness and organization. Guests appreciate the friendly and attentive staff who contribute to the hotel's welcoming atmosphere.
Rooms are spacious, simple, yet well-equipped, ensuring comfort throughout the stay. The hotel also excels in its attention to detail, from daily small gifts from the housekeeping team to the clean and organized communal areas. The environment is described as calm and quiet, enhancing the overall experience. With its excellent service and practical facilities, Stella Swiss Quality Hotel provides a comfortable and delightful stay for its guests, supported by its commitment to cleanliness and care.
Staff
The Stella Swiss Quality Hotel shines with its exceptional staff, whose warmth and hospitality leave a lasting impression on guests. Visitors frequently commend the team for being exceedingly friendly, welcoming, and ready to assist. The staff's kindness is evident in their ability to make guests feel at ease as soon as they arrive, providing helpful guidance on exploring the local area and ensuring seamless experiences, whether by arranging taxis or offering maps for adventures in the town and beyond.
Guests are quick to point out the professionalism and courteousness of the staff, noting their readiness to help with any inquiries and their attentive care throughout their stay. Many appreciate the multilingual capabilities of the team, including fluency in French, which enhances the overall guest experience. With a warm reception from both owners and employees alike, the hotel offers a friendly, family-like atmosphere that genuinely elevates the stay.
Whether providing thoughtful recommendations for hikes or ensuring a pleasant breakfast experience, the staff's enthusiasm and dedication to excellent service are repeatedly highlighted by visitors. It's clear that the hotel's team plays a pivotal role in making guests feel at home, offering personalized attention and a welcoming environment that seems to transform visitors into locals from the moment they arrive.
Wi-Fi
Stella Swiss Quality Hotel offers a generally positive Wi-Fi experience for its guests. The Wi-Fi is both free and fast, ensuring that guests can easily stay connected during their stay. The connection is described as excellent, with the service consistently working well throughout the hotel. While there are some mentions of limited availability and potential issues in certain room locations, the overall feedback suggests that most guests are satisfied with the Wi-Fi service provided. In conjunction with good amenities, the hotel seems to ensure a reliable internet connection, enhancing the overall stay for visitors.
Pool
The Stella Swiss Quality Hotel offers guests a delightful indoor swimming pool, often praised for its cleanliness and maintenance. The pool, open from 7 am to 10 pm, is a pleasing amenity that provides a relaxing escape. Many guests appreciate its size, finding it large enough for a refreshing swim. The atmosphere of the pool area is generally considered lovely and calm, with accessibility in the evening adding to its appeal.
Although some visitors note a desire for the pool to be warmer during the colder months, particularly for families swimming with children, others enjoy the water temperature and the opportunity to unwind after a long day. The pool is often highlighted as a bonus feature of the hotel, greatly appreciated by guests who find it awesome and a hit, especially for younger visitors.
However, there are mentions of instances where the pool was unexpectedly closed, and guests were not informed in advance. Some suggest enhancements like tinted windows for additional privacy from the street view. Despite these minor issues, the hotel’s indoor pool remains a cherished feature for many, offering a refreshing and clean swimming experience that complements a stay at the Stella Swiss Quality Hotel.
Family
Stella Swiss Quality Hotel stands out as a welcoming choice for families seeking accommodation. The spacious, clean family rooms ensure comfort, accommodating groups of various sizes with ease. Guests noted how simple it was to secure reservations suited for families, highlighting the hotel's thoughtful layout and readiness to cater to children.
Many families, including those traveling with extended relatives, found the hotel perfectly meets the needs of family stays. The hotel is consistently praised for being family-friendly, making it an ideal spot for those traveling with children. Its reputation for accommodating larger groups is bolstered by guests' experiences, with phrases referring to everything being perfect for a family stay. Overall, Stella Swiss Quality Hotel is a commendable option for families looking to enjoy their time with ample room and reliable service.
4 Star
Stella Swiss Quality Hotel, located in Interlaken, presents itself as a four-star establishment, though guest experiences suggest otherwise. The hotel does not consistently meet the expectations associated with a four-star rating, with some reviews pointing out the small room sizes and a service that appears more in line with a three-star designation. Despite these drawbacks, many guests note the presence of numerous amenities, indicating that the management takes pride in ensuring that guests have access to everything they might need. The rooms, though not outstanding, are considered acceptable by several reviewers. For travelers prioritizing location and basic comforts, Stella Swiss Quality Hotel may still be a suitable recommendation, but expectations regarding its star rating might require adjustment.
Yes, Stella Swiss Quality Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Stella Swiss Quality Hotel.
Yes, Stella Swiss Quality Hotel welcomes dogs.
No, parking facilities aren't available at Stella Swiss Quality Hotel.
No, Stella Swiss Quality Hotel doesn't have a gym.