Hotel Metropole Interlaken
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Summary of reviewsHotel Metropole Interlaken, located in the heart of Interlaken, offers an ideal base for exploring the town and surrounding areas. With its prime location on the main commercial street, guests have immediate access to shops, restaurants, cafes and breathtaking views of the surrounding mountains and paragliding zones. Visitors appreciate the convenience of nearby train stations and the added benefit of private parking.
Guests frequently praise the hotel's breakfast for its excellent variety and the remarkable views from the 18th-floor rooftop breakfast area. While some suggest improvements in terms of diversity and freshness, the scenic backdrop and overall ambiance make it a notable experience.
The dining experience at the rooftop bar and restaurant is also highly acclaimed for its spectacular views and excellent food, although the main hotel restaurant receives mixed reviews regarding food quality and service. Nonetheless, the gesture of providing water for day trips stands out as a thoughtful touch.
Rooms at the hotel are spacious and clean with large balconies offering stunning views of the Swiss landscape. However, the décor and interior furnishings are dated and certain amenities like air conditioning and modern bathroom fixtures are lacking. Despite these shortcomings, the central location and friendly staff contribute positively to the overall guest experience.
Cleanliness is generally well-regarded, although there are mentions of poorly maintained bathrooms and outdated carpets. The staff is consistently praised for their exceptional friendliness and helpfulness, significantly enhancing guests' stays.
Wi-Fi connectivity presents a mixed bag of experiences with some guests enjoying good service while others face issues with speed and coverage. The hotel's family-friendly policies and facilities make it an excellent choice for travelers with children, although some concerns about bed comfort persist with many guests suggesting an upgrade to the mattresses and pillows.
Although the hotel markets itself as a four-star establishment, some guests feel it falls short of this standard in certain areas. However, the amenities for business travelers are commendable with a well-equipped business center and reliable internet connectivity.
While the hotel might have some areas needing attention, particularly in terms of updating its facilities and improving bed comfort, its central location, friendly staff and impressive views keep it a popular choice among visitors to Interlaken.
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Guests frequently praise the hotel's breakfast for its excellent variety and the remarkable views from the 18th-floor rooftop breakfast area. While some suggest improvements in terms of diversity and freshness, the scenic backdrop and overall ambiance make it a notable experience.
The dining experience at the rooftop bar and restaurant is also highly acclaimed for its spectacular views and excellent food, although the main hotel restaurant receives mixed reviews regarding food quality and service. Nonetheless, the gesture of providing water for day trips stands out as a thoughtful touch.
Rooms at the hotel are spacious and clean with large balconies offering stunning views of the Swiss landscape. However, the décor and interior furnishings are dated and certain amenities like air conditioning and modern bathroom fixtures are lacking. Despite these shortcomings, the central location and friendly staff contribute positively to the overall guest experience.
Cleanliness is generally well-regarded, although there are mentions of poorly maintained bathrooms and outdated carpets. The staff is consistently praised for their exceptional friendliness and helpfulness, significantly enhancing guests' stays.
Wi-Fi connectivity presents a mixed bag of experiences with some guests enjoying good service while others face issues with speed and coverage. The hotel's family-friendly policies and facilities make it an excellent choice for travelers with children, although some concerns about bed comfort persist with many guests suggesting an upgrade to the mattresses and pillows.
Although the hotel markets itself as a four-star establishment, some guests feel it falls short of this standard in certain areas. However, the amenities for business travelers are commendable with a well-equipped business center and reliable internet connectivity.
While the hotel might have some areas needing attention, particularly in terms of updating its facilities and improving bed comfort, its central location, friendly staff and impressive views keep it a popular choice among visitors to Interlaken.
Luxury Hotel
This 4-star hotel, the highest building in Interlaken, offers a unique blend of luxury and tranquility with exclusive views of the Jungfrau from its 96 rooms. It provides spacious suites with separate living rooms, a spa, fitness center, and sauna.
Hotel near Golf Courses
This hotel is listed as a 'Golfhotel' partner by Golf Club Interlaken-Unterseen, indicating its suitability and potential benefits for guests interested in playing golf at the club.
Hotel near Ski Resorts
This hotel is centrally located on Höheweg, providing convenient access to the train and bus stations for transport to the Jungfrau ski region.
Hotel near Nightlife Spots
Located on Höheweg, Hotel Metropole is centrally located, providing easy access to Interlaken's nightlife scene. The hotel's bar and proximity to other entertainment options make it a convenient choice.
Business Hotel
While specific details about business amenities are not available in the provided data, its central location in Interlaken and its status as a large hotel suggest it is suitable for business travelers. Proximity to transportation and other businesses makes it a practical choice.
Hotel with Gym
This hotel has a modern, brightly designed fitness room with 10 workout devices for cardio and weight training, accessible 24 hours a day. Guests can enjoy views of the Jungfrau mountain range while working out.
4-Star Hotel
Located in the heart of Interlaken, this hotel offers views of the Jungfrau mountains. It features a spa, sauna, and fitness center, along with complimentary wireless internet access. The hotel is close to Hoheweg and the gambling Casino Interlaken.
Family Friendly Hotel
Dog Friendly Hotel
Guest Reviews
Nestled in the heart of Interlaken, Hotel Metropole Interlaken offers an unrivaled location for exploring this beautiful Swiss town. The hotel sits right across from Interlaken's Big Lawn, providing guests with spectacular views of the surrounding mountains and direct access to paragliding landing zones. The central placement means that both Interlaken West and Interlaken Ost train stations are conveniently accessible by a short walk or bus ride, making travel simple and efficient.
Visitors praise the hotel's strategic spot on the main commercial street, which boasts numerous shops, restaurants and cafes nearby. This prime location ensures that all amenities, from grocery stores to entertainment options, are just a stone's throw away. Guests also highlight the proximity to popular sites and the scenic Jungfrau, which can be admired from many of the hotel's balconies and upper-floor rooms.
For guests arriving by car, the hotel provides private parking, further easing the travel experience. The centrality of Hotel Metropole Interlaken doesn’t just cater to practical needs; it also immerses guests in the vibrant atmosphere of Interlaken with its picturesque views and a buzzing city life. Whether in town for leisure or business, visitors find the hotel’s location to be unparalleled.
Guests at the Hotel Metropole Interlaken have a range of opinions about the breakfast offerings, though overall, many highlight positive aspects. The breakfast is frequently described as great, excellent and varied with some noting a large and tasty selection on the buffet and several commend the inclusion of Prosecco. The rooftop breakfast area on the 18th floor is especially praised for its panoramic views, adding a delightful ambiance to the meal. Many enjoy the rich and plentiful options available, from traditional continental to halal sections and beautifully decorated cakes.
However, there are some criticisms. Several guests felt the breakfast could be more diverse, mentioning that the limited options and repetitive nature did not match the high cost. A few specifically pointed out the lack of variety with no vegetables and cold scrambled eggs as particular disappointments. The absence of tea and coffee-making facilities in the rooms further detracted from the overall experience for some guests.
Despite these drawbacks, the picturesque views, including live paragliders and mountain vistas, often compensated for minor shortcomings for many. The overall sentiment leans towards an enjoyable, albeit sometimes pricey, breakfast experience that benefits significantly from its remarkable setting and presentation.
Hotel Metropole Interlaken offers a mixed dining experience according to guest reviews. The highlight of the hotel's dining options is the rooftop bar and restaurant, which provides amazing views, creating a memorable ambiance for diners. Many guests have praised this 18th-floor venue for its great views and excellently good food, making it a top choice for dinner.
However, the general food quality in the hotel restaurant receives less favorable feedback with descriptions of the food as poor and abysmal. Additionally, some guests noted that the service in the restaurant could be improved and there were complaints about the long wait times for dinner.
Despite these criticisms, one positive mention includes the hotel providing water for guests' day trips, adding a considerate touch to their overall service.
Overall, while the rooftop restaurant stands out for its views and quality, dining at the main hotel restaurant seems to be a less satisfying experience.
The rooms at Hotel Metropole Interlaken offer a mix of experiences with many guests praising the spaciousness and cleanliness of the accommodations. Spacious rooms with large balconies are perfect for enjoying the stunning views of the snow-capped mountains and the picturesque surroundings of Interlaken. The upper-floor rooms are particularly noted for being clean and featuring a refreshing atmosphere.
However, the hotel does have areas that require attention. The décor and interior furnishings are noticeably dated and worn out, detracting from the overall experience. Several guests have pointed out that the facilities, such as carpets and bathroom fixtures, are in dire need of renovation. The lack of modern amenities like air conditioning, blackout curtains and in-room coffee or tea makers also make for a less convenient stay.
Additionally, bathrooms are often mentioned as small and outdated with some guests finding them cramped for a family. Inconsistent room quality and poor sound insulation are concerns with some rooms described as narrow and not meeting expectations for the price and star rating.
On the positive side, friendly staff and a great central location close to Interlaken West station and several restaurants add to the convenience. Views from the rooms, especially those with balconies, are often highlighted as spectacular, making the stay memorable despite some limitations in room quality.
Overall, while the size and views of the rooms can be quite pleasing, there is a significant need for updates and improvements to enhance the comfort and appeal of the hotel.
Hotel Metropole Interlaken receives mixed feedback regarding its beds from guests. While some guests describe the beds as comfortable and soft, a significant number find them uncomfortable and in need of improvement. Many reviewers highlight that the mattresses are excessively soft, worn out and even old with some mentioning that you can feel the springs. The pillows, often described as poor and in need of recycling, do not seem to improve the sleep experience. Some rooms have folding third beds, which many guests find uncomfortable. Overall, there is a recurring sentiment that the beds require an upgrade, as firmer and better-quality mattresses could enhance the guest experience substantially.
The Hotel Metropole Interlaken offers a mixed experience when it comes to cleanliness with both highlights and areas needing improvement. Many guests noted that the rooms were generally clean, tidy and comfortable, boasting good hygiene standards and a pleasant atmosphere. The shower and bathtub cleanliness met the expectations of a 4-star establishment and guests appreciated the well-organized property and available amenities like many drawers and a good-sized wardrobe.
However, there were recurring complaints about the condition of the bathrooms with some guests finding them poorly maintained, unclean and in need of significant attention. Issues such as hairs on the floor, dirty towels and outdated carpets in both the lobby and communal areas were frequently mentioned. Guests also suggested that the hotel should refresh its hygiene products more frequently.
Despite these drawbacks, the hotel staff were consistently praised for their friendliness and welcoming demeanor, adding a positive touch to the overall experience. The breakfast buffet received high marks for its outstanding offerings and the clean and organized breakfast area was a highlight for many.
Overall, while the Hotel Metropole Interlaken offers a generally clean environment, there are key areas, especially the bathrooms, that require more diligent upkeep to ensure a consistently high standard of cleanliness throughout the property.
The Hotel Metropole Interlaken is known for its exceptionally friendly and helpful staff, contributing significantly to an enjoyable stay for guests. Guests frequently praise the welcoming, kind and supportive nature of the team, particularly highlighting the reception staff's warm and respectful demeanor. Visitors often mention that the staff goes above and beyond to assist with various needs, from providing useful tour recommendations to facilitating smooth check-ins and addressing issues with professionalism and courtesy. Employees across the hotel, including those at the reception and within the restaurant, consistently display attentiveness and a cooperative spirit. However, occasional feedback notes that some staff members can be less hospitable, but these instances seem to be outliers in comparison to the generally positive impressions. Overall, the quality of service and the staff's friendliness significantly enhance the hotel experience.
The Wi-Fi at Hotel Metropole Interlaken presents a mixed experience for guests. While some reviews appreciate the generally good and excellent Wi-Fi throughout their stays, others report issues such as slow speeds, intermittent connections and unreliable service. Additionally, the Wi-Fi sometimes fails to reach certain areas, like the bedrooms and balconies. Overall, the hotel's internet service shows room for improvement with some guests experiencing satisfactory connectivity and others facing notable challenges.
Hotel Metropole Interlaken offers an excellent experience for families, highlighted by its family-friendly policies and facilities. The rooms are described as spacious, accommodating the needs of a family with ease. Options such as two beds in a room and bathtubs for children add to its convenience.
Staff at the hotel are noted for being service-minded and welcoming, contributing positively to the overall experience. Despite occasional concerns about privacy and isolated incidents of unfriendly staff, the hotel's atmosphere remains largely clean and hospitable.
The hotel's suitability for families is further underscored by it being a family-run business, making it a reliable choice for those traveling with children or older family members. Families, including those with very young children and grandparents, report having a wonderful time, finding the hotel's amenities and services to meet their diverse needs effectively.
The Hotel Metropole Interlaken has sparked varied impressions among its guests regarding its four-star rating, amenities and services. While it is indeed marketed as a four-star establishment with numerous amenities, many guests felt that it fell short of this standard. Key elements such as views, air conditioning and ventilation were notably absent. Additionally, the absence of mineral water and inconsistency in amenities further detracted from the four-star claim. Some patrons mentioned additional fees for breakfast when a third person stayed, a detail that might cause inconvenience. The general consensus suggests that while the hotel might be considered good, its services and facilities do not consistently match the expectations of a four-star rating, rendering the rating seemingly misleading.
Hotel Metropole Interlaken offers excellent amenities for business travelers. The business center is efficiently equipped with internet access, establishing a conducive work environment. Connectivity throughout the hotel is robust, ensuring a consistent and reliable internet experience indoors. Guests commend the impeccable cleanliness of the hotel, particularly highlighting the breakfast area. Optimal service is a hallmark with staff members like receptionist Mohammed being noted for their extreme professionalism and politeness. Parking facilities add to the convenience, although guests should note that the restaurant closes at 10.00 am. Overall, the hotel delivers a high standard of service and facilities tailored to the needs of business visitors.
The Hotel Metropole Interlaken is highly regarded for its luxurious amenities and superb cleanliness. Despite being somewhat old, the hotel still offers a comfortable and excellent stay with many guests appreciating the luxury touches and facilities throughout. Located in Interlaken, it's considered a good option for travelers seeking a 4-star hotel experience. The breakfast, although safe, received mixed reviews due to unhelpful reception staff. However, the overall experience is deemed worth it, even though the rooms lack some basic items like a kettle and a coffee machine.
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Location
Visitors praise the hotel's strategic spot on the main commercial street, which boasts numerous shops, restaurants and cafes nearby. This prime location ensures that all amenities, from grocery stores to entertainment options, are just a stone's throw away. Guests also highlight the proximity to popular sites and the scenic Jungfrau, which can be admired from many of the hotel's balconies and upper-floor rooms.
For guests arriving by car, the hotel provides private parking, further easing the travel experience. The centrality of Hotel Metropole Interlaken doesn’t just cater to practical needs; it also immerses guests in the vibrant atmosphere of Interlaken with its picturesque views and a buzzing city life. Whether in town for leisure or business, visitors find the hotel’s location to be unparalleled.
Breakfast
However, there are some criticisms. Several guests felt the breakfast could be more diverse, mentioning that the limited options and repetitive nature did not match the high cost. A few specifically pointed out the lack of variety with no vegetables and cold scrambled eggs as particular disappointments. The absence of tea and coffee-making facilities in the rooms further detracted from the overall experience for some guests.
Despite these drawbacks, the picturesque views, including live paragliders and mountain vistas, often compensated for minor shortcomings for many. The overall sentiment leans towards an enjoyable, albeit sometimes pricey, breakfast experience that benefits significantly from its remarkable setting and presentation.
Dinner
However, the general food quality in the hotel restaurant receives less favorable feedback with descriptions of the food as poor and abysmal. Additionally, some guests noted that the service in the restaurant could be improved and there were complaints about the long wait times for dinner.
Despite these criticisms, one positive mention includes the hotel providing water for guests' day trips, adding a considerate touch to their overall service.
Overall, while the rooftop restaurant stands out for its views and quality, dining at the main hotel restaurant seems to be a less satisfying experience.
Rooms
However, the hotel does have areas that require attention. The décor and interior furnishings are noticeably dated and worn out, detracting from the overall experience. Several guests have pointed out that the facilities, such as carpets and bathroom fixtures, are in dire need of renovation. The lack of modern amenities like air conditioning, blackout curtains and in-room coffee or tea makers also make for a less convenient stay.
Additionally, bathrooms are often mentioned as small and outdated with some guests finding them cramped for a family. Inconsistent room quality and poor sound insulation are concerns with some rooms described as narrow and not meeting expectations for the price and star rating.
On the positive side, friendly staff and a great central location close to Interlaken West station and several restaurants add to the convenience. Views from the rooms, especially those with balconies, are often highlighted as spectacular, making the stay memorable despite some limitations in room quality.
Overall, while the size and views of the rooms can be quite pleasing, there is a significant need for updates and improvements to enhance the comfort and appeal of the hotel.
Beds
Cleanliness
However, there were recurring complaints about the condition of the bathrooms with some guests finding them poorly maintained, unclean and in need of significant attention. Issues such as hairs on the floor, dirty towels and outdated carpets in both the lobby and communal areas were frequently mentioned. Guests also suggested that the hotel should refresh its hygiene products more frequently.
Despite these drawbacks, the hotel staff were consistently praised for their friendliness and welcoming demeanor, adding a positive touch to the overall experience. The breakfast buffet received high marks for its outstanding offerings and the clean and organized breakfast area was a highlight for many.
Overall, while the Hotel Metropole Interlaken offers a generally clean environment, there are key areas, especially the bathrooms, that require more diligent upkeep to ensure a consistently high standard of cleanliness throughout the property.
Staff
Wi-Fi
Family
Staff at the hotel are noted for being service-minded and welcoming, contributing positively to the overall experience. Despite occasional concerns about privacy and isolated incidents of unfriendly staff, the hotel's atmosphere remains largely clean and hospitable.
The hotel's suitability for families is further underscored by it being a family-run business, making it a reliable choice for those traveling with children or older family members. Families, including those with very young children and grandparents, report having a wonderful time, finding the hotel's amenities and services to meet their diverse needs effectively.
4 Star
Business
Luxury
No, Hotel Metropole Interlaken doesn't have any pool.
No, a spa isn't available at Hotel Metropole Interlaken.
Yes, Hotel Metropole Interlaken welcomes dogs.
No, parking facilities aren't available at Hotel Metropole Interlaken.
Yes, Hotel Metropole Interlaken has a gym.
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