Hampton by Hilton London Gatwick Airport is widely praised for its prime location, especially ideal for those with early morning or late night flights. Situated directly inside Gatwick’s North Terminal, the hotel's easy access to the departure area and train station is frequently highlighted by guests, making it extremely convenient and saving valuable time.
Guests generally appreciate the hotel's breakfast, which starts as early as 4 am. The selection, including fresh waffles and good coffee, caters well to early travelers. However, there are some critiques about the quality and variety of the hot food, along with a few comments on the self-service setup and occasional cleanliness issues.
Dinner experiences receive mixed reviews. While some guests were pleased with certain dishes like pizza and steak pie, many found the menu limited and overpriced. The absence of room service and other logistical concerns were also mentioned, calling for improvements in the dining options.
The hotel’s rooms are described as clean, spacious and comfortable with modern amenities and quiet despite the airport locale. Comfort, particularly of the beds, is a recurring theme, enhancing the restful experience for travelers. A few minor inconveniences such as temperature control issues and room layout were noted, but these do not overshadow the overall positive feedback.
Cleanliness is a strong point with both rooms and communal areas being well-maintained and tidy, contributing to a welcoming environment. Staff at the hotel are often praised for their professionalism, helpfulness and friendly demeanor, playing a significant role in ensuring a pleasant stay.
The complimentary WiFi generally garners positive reviews for its reliability and speed, although some guests noted occasional connectivity issues. The hotel’s gym, while small, is appreciated for its 24/7 availability and well-maintained equipment, serving the needs of fitness-conscious travelers.
Parking at the hotel receives mixed feedback. While the proximity of the short-stay car park and valet service is lauded, many guests express dissatisfaction with the high costs and limited on-site options.
Families find the hotel accommodating with spacious rooms and thoughtful amenities enhancing the stay. Although there were some mentions of inadequate room size by a few, the overall sentiment is positive, making it a suitable choice for families.
In summary, Hampton by Hilton London Gatwick Airport stands out for its perfect airport location, state of cleanliness, comfortable accommodations and friendly staff. Breakfast and dinner services show potential but have areas needing improvement. Additional amenities like free WiFi, a gym and various parking options add to the overall convenience, aligning well with the needs of travelers passing through Gatwick Airport.