Holiday Inn Houston S - NRG Area - Med Ctr by IHG
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Summary of reviewsThe Holiday Inn Houston S - NRG Area - Med Ctr by IHG, is favorably positioned for various activities, being situated adjacent to NRG Stadium and in close proximity to key medical facilities like MD Anderson and the VA Hospital. This makes it an ideal base for guests attending events or medical appointments. The hotel is lauded for its cleanliness and quietness, featuring friendly and helpful staff. Guests also appreciate the easy access to a variety of dining options and convenience stores, which contribute to its strategic central location.
However, the hotel's breakfast service receives mixed feedback with some acknowledging it as one of the best they have had, yet many finding it lacking in variety and quality. Issues such as overpriced meals, inconsistent availability and unhelpful staff contribute to the need for significant improvements in both the meal's quality and the clarity of what is included in reservations.
Dinner offerings include a remodeled bar area that is well-received for its pleasant atmosphere and good bartending service. Yet, the restaurant's limited and pricey menu options, occasional closures and lack of room service somewhat diminish the overall dining experience.
Rooms are spacious and generally clean, but suffer from outdated furniture, maintenance issues, persistent odors and dim lighting. While many guests find the rooms quiet and comfortable, the need for refurbishments and better upkeep is evident.
Cleanliness is a point of contention; while many guests find the hotel clean and comfortable, others report issues like dusty corners, mold in bathrooms and worn-out furnishings. This inconsistency suggests a need for more thorough cleaning standards across the property.
The hotel staff earn high praise for their friendliness and helpfulness, contributing significantly to positive guest experiences. Although there are occasional mentions of inefficiency and unresponsiveness, the general sentiment towards staff remains highly favorable.
The free wifi service requires improvement with many guests finding it slow and unreliable. Similar concerns extend to the TV functionality in the rooms, prompting suggestions for upgraded technology, such as smart TVs.
The pool area is mostly appreciated for its cleanliness and pleasant outdoor space, although it sometimes faces overcrowding and maintenance issues.
Parking is ample and convenient but incurs additional charges, which many guests find excessively high and not always clearly communicated. Security concerns and tight spaces also detract from the parking experience.
For families, the hotel offers a central and convenient location with a family-friendly environment, despite some isolated issues like floor-specific HVAC problems and smoking areas.
The beds provide mixed experiences: while many find them comfortable, others note issues with firmness and maintenance, indicating a need for updates.
The hotel facilities are modern and clean with well-designed rooms contributing to a pleasant environment. Quality meeting rooms are available, making it suitable for business travelers. Nevertheless, occasional experiences of soggy waffles and room changes, along with a dated feel in some areas, indicate that the hotel does not always meet four-star expectations for certain guests.
Overall, the Holiday Inn Houston S - NRG Area - Med Ctr is a strategically located, generally clean and convenient option for various types of travelers, though it requires some improvements in dining quality, room maintenance and clarity of included services to enhance the guest experience fully.
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However, the hotel's breakfast service receives mixed feedback with some acknowledging it as one of the best they have had, yet many finding it lacking in variety and quality. Issues such as overpriced meals, inconsistent availability and unhelpful staff contribute to the need for significant improvements in both the meal's quality and the clarity of what is included in reservations.
Dinner offerings include a remodeled bar area that is well-received for its pleasant atmosphere and good bartending service. Yet, the restaurant's limited and pricey menu options, occasional closures and lack of room service somewhat diminish the overall dining experience.
Rooms are spacious and generally clean, but suffer from outdated furniture, maintenance issues, persistent odors and dim lighting. While many guests find the rooms quiet and comfortable, the need for refurbishments and better upkeep is evident.
Cleanliness is a point of contention; while many guests find the hotel clean and comfortable, others report issues like dusty corners, mold in bathrooms and worn-out furnishings. This inconsistency suggests a need for more thorough cleaning standards across the property.
The hotel staff earn high praise for their friendliness and helpfulness, contributing significantly to positive guest experiences. Although there are occasional mentions of inefficiency and unresponsiveness, the general sentiment towards staff remains highly favorable.
The free wifi service requires improvement with many guests finding it slow and unreliable. Similar concerns extend to the TV functionality in the rooms, prompting suggestions for upgraded technology, such as smart TVs.
The pool area is mostly appreciated for its cleanliness and pleasant outdoor space, although it sometimes faces overcrowding and maintenance issues.
Parking is ample and convenient but incurs additional charges, which many guests find excessively high and not always clearly communicated. Security concerns and tight spaces also detract from the parking experience.
For families, the hotel offers a central and convenient location with a family-friendly environment, despite some isolated issues like floor-specific HVAC problems and smoking areas.
The beds provide mixed experiences: while many find them comfortable, others note issues with firmness and maintenance, indicating a need for updates.
The hotel facilities are modern and clean with well-designed rooms contributing to a pleasant environment. Quality meeting rooms are available, making it suitable for business travelers. Nevertheless, occasional experiences of soggy waffles and room changes, along with a dated feel in some areas, indicate that the hotel does not always meet four-star expectations for certain guests.
Overall, the Holiday Inn Houston S - NRG Area - Med Ctr is a strategically located, generally clean and convenient option for various types of travelers, though it requires some improvements in dining quality, room maintenance and clarity of included services to enhance the guest experience fully.
Hotel near Golf Courses
Located near NRG Stadium, this hotel provides access to golf courses south of Houston. It offers comfortable rooms and essential amenities.
Hotel with Free Wi-Fi
The Holiday Inn Houston provides guests with Wi-Fi access. This enables visitors to easily stay connected for both work and entertainment while enjoying the hotel's various amenities.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Holiday Inn Houston S - NRG Area - Med Ctr by IHG, boasts an extremely favorable location for various activities and appointments. Situated adjacent to NRG Stadium, the hotel is perfect for guests attending events, concerts or games with many highlighting the convenience of a short walk across the parking lot. Additionally, its proximity to medical facilities, including MD Anderson and the VA Hospital, makes it an ideal choice for those with medical appointments.
Guests frequently commend the cleanliness and quietness of the hotel, alongside its friendly and helpful staff. The hotel's location also offers easy access to a variety of restaurants, fast food options, convenience stores and other popular destinations, making it a central hub for both leisure and necessity. Whether visiting for an event at NRG Stadium, attending medical appointments or simply exploring Houston, this hotel provides a strategic and convenient base for a range of activities.
Holiday Inn Houston S - NRG Area - Med Ctr, part of the IHG chain, has received mixed reviews concerning its breakfast offerings. Some guests found the breakfast to be very good, even describing it as the best hotel breakfast they have ever had. However, the positive feedback is significantly outweighed by numerous complaints.
Many guests were disappointed by the lack of variety and the overall poor quality of the breakfast, describing it as basic, cold and not worth the money. The breakfast service was often deemed overpriced with several guests mentioning they had to pay for what they believed was an included benefit. This inconsistency in communication was a frequent source of frustration, especially for those who had booked reservations explicitly stating breakfast was included, only to find out otherwise upon arrival.
Additionally, the breakfast staff received mixed reviews. While some guests noted that the food was good and the staff friendly, others had negative experiences with rude and unhelpful employees. A recurring issue was the provision of only two breakfast vouchers for rooms booked for four people, which guests found misleading.
Operational hours and availability also proved problematic for some; breakfast service started late for those with early commitments and on at least one occasion, the chef did not show up.
Overall, while there were a few positives highlighted, the general consensus suggested that the breakfast service at the hotel needs significant improvement both in quality and clarity of what is included.
The Holiday Inn Houston S - NRG Area - Med Ctr offers a remodeled bar that provides a great place to catch a game with Monica and Elizabeth receiving praise for their exceptional bartending skills. Guests find the bar area nice and enjoy the convenience of having bar food available without needing to leave the hotel. The restaurant is described as clean and well-lit, offering fast service and a convenient dining option.
However, some aspects fall short of expectations. While the bar generates positive feedback, the restaurant receives mixed reviews due to its reportedly expensive prices and limited dinner and breakfast menus. At times, the dining room is not open for dinner, leaving guests to order from a limited bar menu. Additionally, there is no room service and some reviews mention closed restaurant facilities and occasional rude staff.
Despite a lively bar/lounge area, the overall dining experience could benefit from more consistency and a broader menu selection. Parking incurs additional charges, which may not sit well with all guests. While the bar aspect shines, the hotel could make adjustments to enhance overall dining satisfaction.
The Holiday Inn Houston S - NRG Area - Med Ctr by IHG, presents a mixed experience for its guests with both notable positives and areas requiring improvement. On the brighter side, many guests appreciated the spaciousness of the rooms, describing them as nice, clean, comfortable and quiet. The room sizes were generally satisfactory and the cleanliness was highlighted frequently. The lobby has been newly renovated, adding a touch of freshness and modernity to the hotel's appearance.
However, the accommodations show signs of wear and tear with complaints of outdated furniture, stained carpets and malfunctioning amenities such as broken shower heads and toilets that do not flush properly. The rooms also have recurring issues with humidity and persistent odors with some guests having to buy air fresheners to cope with the smell. Lighting in both the rooms and bathrooms is often described as dim and the bathrooms themselves are noted to be particularly small and awkwardly shaped.
Cleanliness is another pointed concern with mentions of dust in the corners, mold on the ceilings and occasional oversight by housekeeping, including instances of incomplete linen service and overlooked areas of dirt. Additionally, the condition of the furniture and fixtures, such as stained couches and broken TV sets, have not met some guests' expectations.
Overall, while the hotel provides some benefits like quiet and reasonably clean rooms, the general upkeep and maintenance of the accommodations need significant attention to improve guest satisfaction.
The beds at Holiday Inn Houston S - NRG Area - Med Ctr by IHG seem to offer mixed experiences for guests. Many appreciated the comfort, describing the beds as very comfortable, decently comfortable and even mentioning that some were among the most comfortable they had ever slept in. Guests also noted that the rooms were clean and comfy, adding to the overall positive experience.
However, several reviews highlighted issues with the beds' firmness with terms like hard as a rock and too hard appearing frequently. A few guests encountered maintenance issues such as broken or dented mattresses and wobbly frames, which affected their comfort levels. Additionally, some reviews pointed out that the beds seemed older and might benefit from updates.
Overall, while some guests had an excellent night's sleep, others felt that the beds could use improvement in terms of comfort and maintenance.
Holiday Inn Houston S - NRG Area - Med Ctr by IHG, receives mixed reviews regarding its cleanliness. Many guests have mentioned that the hotel is generally clean and comfortable with specific praise for its convenience to the stadium and hospital, as well as the helpfulness of the staff. Positive comments often highlight very clean rooms, effective air conditioning and the overall cleanliness of the hotel.
However, some concerns persist. There are multiple mentions of odors in the rooms and stained carpets and furniture. Issues with room cleanliness, such as dusty corners, unclean tubs and sticky carpets, were noted by some guests. Additionally, the hotel itself is described as outdated with signs of wear like chipped paint and dinged walls.
Some guests reported issues with specific areas such as the hallways, bathroom floors and even the pool, indicating a need for more thorough cleaning and possible renovations. Instances of garbage overflow, broken ice makers and unclean hallways further detracted from the experience for some. It appears that while the hotel may fulfill basic cleanliness standards for many, it falls short of expectations for others, suggesting that consistency in cleaning practices could be improved.
The staff at the Holiday Inn Houston S - NRG Area - Med Ctr by IHG, consistently receive high praise for their friendliness and helpfulness. Guests frequently describe the front desk staff as welcoming and the morning staff as exceptionally nice. The kitchen staff also garner commendations for their phenomenal service. Many guests note the excellent customer service provided by the employees and highlight specific instances of staff members, including a standout receptionist named Shan, who were particularly helpful.
Management appears attentive and accommodating with several reviews mentioning the manager's helpfulness and understanding. The service at the checkout process is noted as seamless, emphasizing a smooth departure experience.
However, some feedback indicates inconsistencies with a few patrons mentioning occasional unfriendliness or unpreparedness from the staff. Issues such as understaffing, slow service and unresponsiveness of the service desk have been pointed out. Despite these hiccups, the general sentiment towards the staff remains positive with many guests appreciating their efforts to make stays worry-free and pleasant.
The reviews about the wifi at the Holiday Inn Houston S - NRG Area - Med Ctr highlight some areas for improvement. Guests noted that the wifi speed is slow, affecting the ability to connect laptops and other devices. Many mentioned that the internet connection was unreliable, sometimes available only in the lobby and not in the rooms. Issues with the TV functionality were also reported with some guests suggesting the addition of smart TVs for streaming services. While the hotel's other amenities might be satisfactory, the wifi and TV services appear to need significant enhancements.
The pool at the Holiday Inn Houston S - NRG Area - Med Ctr by IHG, has received varied feedback from guests. Many appreciated the pool area, noting it was nice, clean and free of trash with enjoyable outdoor facilities. However, some guests experienced overcrowding, particularly during children's birthday parties. Maintenance issues such as algae and occasional closures were also mentioned. There was concern about people accessing the pool without registering.
The Holiday Inn Houston S - NRG Area - Med Ctr offers ample and well-lit parking, ensuring guests can easily find a spot without hassle. However, be prepared for additional charges as parking is not free. Guests have expressed that the parking costs are relatively high with fees ranging from $7 to $9 per day and sometimes unexpected charges add to the surprise. Despite the convenience of plentiful parking spaces, some found the parking areas to be tight and faced issues with security, such as stolen plates. It's advisable to be aware of the parking fees beforehand, as they aren't always clearly advertised. While the overall parking experience is positive in terms of availability and convenience, the added cost has been a common point of contention among visitors.
The Holiday Inn Houston S - NRG Area - Med Ctr by IHG, provides a central location convenient for families, making it an ideal place for those traveling with children. Guests appreciated the family-friendly environment and noted that the hotel is closely related to activities suited for kids. Though some mentioned issues such as the absence of an HVAC system on their floor and having to leave the family area due to smoking, the hotel's breakfast options and overall layout, including the separate vanity sink area, were seen as beneficial for families. The hotel emerged as a practical choice, particularly for family stays and special occasions like birthday parties.
The facilities at Holiday Inn Houston S - NRG Area - Med Ctr by IHG, are notably clean and modern, providing a comfortable environment for guests. The rooms are well designed, contributing to a pleasant stay and there are quality meeting rooms available for business needs. The modern building offers good views, enhancing the overall experience. Guests appreciate the pleasant staff who contribute to a welcoming atmosphere. Despite these positives, some reviews highlight certain drawbacks such as soggy waffles and occasions where guests had to change rooms multiple times. There are mentions of the hotel feeling dated and in need of renovation with some guests experiencing rooms that were muggy. Overall, while the hotel has many positive attributes, there are areas where it falls short of the four-star expectations for some visitors.
Situated near the NRG Area and Medical Center, the Holiday Inn Houston S offers an ideal location for business travelers, especially those attending conferences. Guests appreciate the convenience of a well-equipped business center and multiple conference rooms. For tech needs, the hotel provides complimentary Wi-Fi and access to business computers. The express check-out service adds further convenience for busy professionals. The overall atmosphere of the hotel is considered conducive for business activities, making it a recommended choice for those who have work-related visits, including taking important exams.
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Location
Guests frequently commend the cleanliness and quietness of the hotel, alongside its friendly and helpful staff. The hotel's location also offers easy access to a variety of restaurants, fast food options, convenience stores and other popular destinations, making it a central hub for both leisure and necessity. Whether visiting for an event at NRG Stadium, attending medical appointments or simply exploring Houston, this hotel provides a strategic and convenient base for a range of activities.
Breakfast
Many guests were disappointed by the lack of variety and the overall poor quality of the breakfast, describing it as basic, cold and not worth the money. The breakfast service was often deemed overpriced with several guests mentioning they had to pay for what they believed was an included benefit. This inconsistency in communication was a frequent source of frustration, especially for those who had booked reservations explicitly stating breakfast was included, only to find out otherwise upon arrival.
Additionally, the breakfast staff received mixed reviews. While some guests noted that the food was good and the staff friendly, others had negative experiences with rude and unhelpful employees. A recurring issue was the provision of only two breakfast vouchers for rooms booked for four people, which guests found misleading.
Operational hours and availability also proved problematic for some; breakfast service started late for those with early commitments and on at least one occasion, the chef did not show up.
Overall, while there were a few positives highlighted, the general consensus suggested that the breakfast service at the hotel needs significant improvement both in quality and clarity of what is included.
Dinner
However, some aspects fall short of expectations. While the bar generates positive feedback, the restaurant receives mixed reviews due to its reportedly expensive prices and limited dinner and breakfast menus. At times, the dining room is not open for dinner, leaving guests to order from a limited bar menu. Additionally, there is no room service and some reviews mention closed restaurant facilities and occasional rude staff.
Despite a lively bar/lounge area, the overall dining experience could benefit from more consistency and a broader menu selection. Parking incurs additional charges, which may not sit well with all guests. While the bar aspect shines, the hotel could make adjustments to enhance overall dining satisfaction.
Rooms
However, the accommodations show signs of wear and tear with complaints of outdated furniture, stained carpets and malfunctioning amenities such as broken shower heads and toilets that do not flush properly. The rooms also have recurring issues with humidity and persistent odors with some guests having to buy air fresheners to cope with the smell. Lighting in both the rooms and bathrooms is often described as dim and the bathrooms themselves are noted to be particularly small and awkwardly shaped.
Cleanliness is another pointed concern with mentions of dust in the corners, mold on the ceilings and occasional oversight by housekeeping, including instances of incomplete linen service and overlooked areas of dirt. Additionally, the condition of the furniture and fixtures, such as stained couches and broken TV sets, have not met some guests' expectations.
Overall, while the hotel provides some benefits like quiet and reasonably clean rooms, the general upkeep and maintenance of the accommodations need significant attention to improve guest satisfaction.
Beds
However, several reviews highlighted issues with the beds' firmness with terms like hard as a rock and too hard appearing frequently. A few guests encountered maintenance issues such as broken or dented mattresses and wobbly frames, which affected their comfort levels. Additionally, some reviews pointed out that the beds seemed older and might benefit from updates.
Overall, while some guests had an excellent night's sleep, others felt that the beds could use improvement in terms of comfort and maintenance.
Cleanliness
However, some concerns persist. There are multiple mentions of odors in the rooms and stained carpets and furniture. Issues with room cleanliness, such as dusty corners, unclean tubs and sticky carpets, were noted by some guests. Additionally, the hotel itself is described as outdated with signs of wear like chipped paint and dinged walls.
Some guests reported issues with specific areas such as the hallways, bathroom floors and even the pool, indicating a need for more thorough cleaning and possible renovations. Instances of garbage overflow, broken ice makers and unclean hallways further detracted from the experience for some. It appears that while the hotel may fulfill basic cleanliness standards for many, it falls short of expectations for others, suggesting that consistency in cleaning practices could be improved.
Staff
Management appears attentive and accommodating with several reviews mentioning the manager's helpfulness and understanding. The service at the checkout process is noted as seamless, emphasizing a smooth departure experience.
However, some feedback indicates inconsistencies with a few patrons mentioning occasional unfriendliness or unpreparedness from the staff. Issues such as understaffing, slow service and unresponsiveness of the service desk have been pointed out. Despite these hiccups, the general sentiment towards the staff remains positive with many guests appreciating their efforts to make stays worry-free and pleasant.
Wi-Fi
Pool
Parking
Family
4 Star
Business
Yes, Holiday Inn Houston S - NRG Area - Med Ctr by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Houston S - NRG Area - Med Ctr by IHG.
No, Holiday Inn Houston S - NRG Area - Med Ctr by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Houston S - NRG Area - Med Ctr by IHG.
Yes, Holiday Inn Houston S - NRG Area - Med Ctr by IHG has a gym.
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