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Needham House Hotel

Hitchin , Blakemore End Road (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Needham House Hotel has a mixed reputation among guests with some praising its quiet and convenient location, ample parking and friendly and professional staff. However, there are also concerns about the cleanliness of some rooms and common areas, as well as the quality of the breakfast and dinner menus. The beds are also hit or miss with some guests finding them comfortable while others do not. Overall, while the hotel has received some exceptional reviews, there is room for improvement in certain areas.
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Hotel with Spa

At Needham House Hotel Spa, guests can escape the fast pace of daily life and immerse themselves in a world of relaxation and rejuvenation. The spa offers a range of facilities including various ESPA treatment rooms, a steam room, Swedish sauna, a relaxation room, a fitness suite and luxurious towels, robes, and slippers. The spa partners with ESPA Skincare to offer a variety of facial and body treatments, as well as hand and nail care using the premium brand Jessica Nails.

Guests can choose from a range of treatments including an aromatherapy full body massage, personalised facial, or a relaxing back treatment.

Hotel near Golf Courses

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types

About Needham House Hotel

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Guest Reviews

Location

The Needham House Hotel boasts a variety of locations according to guest reviews with many commenting on the hotel's convenience for work or attending weddings, funerals, or events like Knebworth House. The hotel is situated in a quiet and tranquil spot away from the city center and traffic. The grounds are beautiful, providing a lovely outlook from the rooms. Some guests enjoyed the hotel's peaceful surroundings in a cute, off-the-beaten-track location, while others found it convenient and easy to find. However, a few guests noted that the access road has potholes and there is no lift, which may be problematic for some, though the friendly staff compensate for this. Overall, the Needham House Hotel's location is considered good or very good by most guests with plenty of free parking spaces available.

Breakfast

Overall, the breakfast at Needham House Hotel received mixed reviews from guests. Some were disappointed by the limited choices and lukewarm temperature of the food, while others couldn't praise the breakfast enough, calling it "exceptional," "sumptuous," and "delicious." The quality of the sausages was a topic of discussion with some labeling them as "amazing," while others found them undercooked. Guests appreciated the friendly and helpful breakfast staff and the availability of decaffeinated coffee. The self-service style of breakfast was convenient for those who had to head off for work. However, the continental aspects of the breakfast selection were criticized by some with pastries labeled as disappointing and not fresh. Some guests were charged more for breakfast than the resident rate and were given wrong information. While the hotel is considered great, the breakfast received mixed reviews.

Dinner

The dinner experience at Needham House Hotel seems to be a mixed bag. Some guests found the evening menu to be excellent with every meal being deliciously cooked and fabulous. However, some guests had limited options on the restaurant menu, experienced cold restaurant ambiance and found the food to be overpriced and poorly executed. Some guests had pleasant evening meals and enjoyed true-English style roast-beef sandwiches or tasty burgers, while others were disappointed with banoffee pie without any toffee or banana and hard, greasy chips. Although the kitchen was closed or the brasserie wasn't open on some nights, all the food served at the hotel was reportedly excellent. Some guests were happy with their evening meal while others had to resort to getting Domino's pizza delivery due to misrepresented bar menus. Nonetheless, the grand and impressive hotel provided a great backdrop for dinner, albeit with small portions and high prices.

Rooms

The Needham House Hotel offers a range of rooms, some clean and relaxing with modern decor, while others are outdated and in need of refurbishment. Guests have reported comfortable and warm beds in some rooms, but uncomfortable mattresses in others. Some rooms are spacious, while others are on the small side. It's worth noting that some guests have reported cleanliness issues, such as cobwebs and even unflushed toilets. On the positive side, there are nice touches like balconies and lovely views, but there are also oddities like windows between bedrooms and showers that lack curtains. Overall, some rooms are basic but comfortable and the staff are praised for their efforts to make guests' stays enjoyable. However, there's a general sense that the property needs some attention in places, particularly with regard to lighting and parking.

Beds

Guests have varying experiences when it comes to the beds at the Needham House Hotel. Some describe them as very comfortable, huge and spacious while others found them to be poor quality, noisy or uncomfortable. Some guests noted that the rooms were in need of decorating and bedding was not always clean. Some guests also mentioned a bad odour on the sheets, poor quality pillows and in some cases, the beds caused a bad back. However, some guests had a positive experience, describing the beds as comfortable and the rooms as quiet with clean linen. Overall, it seems the comfort of the beds at the Needham House Hotel is hit or miss depending on the individual room.

Cleanliness

The Needham House Hotel has mixed reviews when it comes to cleanliness. While some guests found the property very clean and relaxing with a high standard of cleanliness, others had concerns about the conditions of the bathroom and unclean carpets in common areas. Some rooms were unclean with stains on the bed and floors and lack of vacuuming. Many bathrooms had not been cleaned properly, showing mould on the walls and tiles with obvious dirt on the surfaces. The hotel had issues with noise from pipes and neighbouring guests leaving guests with poor sleep quality. However, some guests found the staff accommodating and there were positive reviews about the spacious rooms and the pressure of water in the showers. All in all, the standard of cleanliness was hit and miss at this property.

Staff

Reviews of the staff at Needham House Hotel are overwhelmingly positive. Guests repeatedly mention the friendliness, helpfulness and professionalism of the staff with some going so far as to describe them as excellent or amazing. From the receptionists to the waiting staff, guests found everyone to be courteous and accommodating and many appreciated the staff's welcoming and laid-back demeanor.

However, a few guests had issues with certain staff members, particularly one rude manager and a receptionist who seemed uninterested in helping with a room issue. Additionally, a handful of reviews criticized the hotel's COVID-19 safety measures, citing concerns about social distancing and mask-wearing among staff members.

Despite these few negative comments, the overwhelming consensus is that the staff at Needham House Hotel are a highlight of the stay with guests frequently describing them as lovely, friendly, helpful and professional. The hotel's location, facilities and cleanliness all garner positive reviews as well, but it is clear that the staff play a crucial role in making guests feel welcome and ensuring they have an enjoyable stay.

Parking

The Needham House Hotel boasts ample parking with plenty of spaces available to guests free of charge. However, the car park itself has several issues, as evidenced by the numerous comments about its rough surface, including problematic potholes and dangerous trip hazards. While the car park is large and secure, guests have reported difficulties with negotiating the uneven terrain and kerbs, especially at night when the lighting is poor. Additionally, the lower carpark requires lighting, as it can be dangerous to walk in the dark. Unfortunately, the hotel does not currently have facilities for electric car charging. Nevertheless, parking is available in abundance and guests can rest assured their vehicles will be secure, despite the issues with the car park's surface.

4 Star

Needham House Hotel has received mixed reviews with some guests finding it exceptional, great value for money and praise for the quiet location, clean and well staffed hotel. However, some guests were disappointed with the hotel's facilities and service, stating that the hotel needs improvement and that the breakfast was weak for a 4-star rated hotel. Despite this, some guests stated they would stay at the hotel again.

No, Needham House Hotel doesn't have any pool.

Yes, a spa is available at Needham House Hotel.

No, Needham House Hotel doesn't allow dogs.

Yes, parking facilities are available at Needham House Hotel.

Yes, Needham House Hotel has a gym.

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