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Summary of reviewsSunstay Kaseda is positively regarded by guests, especially for its advantageous location and exemplary staff service. Situated in the city center, the hotel offers excellent access to amenities, including nearby shops, a convenience store and a bus stop, which enhances the convenience for travelers. Ample on-site parking is also a significant plus, although it is a bit of a distance from the nearest train station.
The rooms at Sunstay Kaseda receive commendation for their spaciousness and cleanliness. Guests find the accommodations comfortable, well-maintained and charming, particularly the rooms outfitted with cozy tatami mats. Despite the building showing signs of age, the cleanliness and upkeep ensure a relaxing stay.
Cleanliness is a standout attribute, lauded across numerous reviews. Guests appreciate the well-kept facilities, the careful work of the cleaning staff and the thoughtful COVID-19 measures in place. The lobby's pleasant ambiance, featuring a bird in a cage, also adds to the overall sense of comfort and cleanliness.
The hotel staff are frequently praised for their kindness, politeness and helpfulness, especially those at the front desk. Their efforts to provide additional comforts enhance the guest experience significantly, contributing to a welcoming atmosphere.
Although the hotel scores high in most areas, there are some elements in need of improvement. The breakfast service has received mixed feedback; while some guests enjoyed the unique and high-quality Japanese breakfast, others were disappointed by its inconsistency. Issues such as malfunctioning air conditioners, small showers and a limited range of amenities have been noted, along with occasional problems with hot water and the smell of cigarettes. Moreover, some guests found the lighting in the rooms insufficient and were disturbed by the lack of blackout curtains.
Despite its minor flaws, Sunstay Kaseda remains a favored choice for many guests, offering a clean, comfortable and convenient stay enhanced by a dedicated staff.
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