Premier Resort Sani Pass
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Summary of reviewsNestled in the breathtaking foothills of the Drakensberg Mountains, Premier Resort Sani Pass offers a serene escape characterized by magnificent views and untouched natural beauty. Guests often praise its idyllic setting, perfect for exploring the Sani Pass or embarking on picturesque journeys to Lesotho. The hotel's well-maintained facilities and room balconies that offer amazing vistas contribute to its unique appeal as a nature lover's paradise.
Guests are generally pleased with the breakfast experience, highlighting its quality, variety and freshness. The buffet is described as well-prepared and well-presented, catering to diverse tastes with a rich assortment of dishes, all enhanced by scenic views and accommodating staff. Despite some minor critiques regarding variety and cost, breakfast remains a highlight for many.
Dinner at the resort receives mixed feedback. While the cuisine, particularly the Saturday evening buffet and roast lamb, is often praised for taste and preparation, the limited variety and high price of the dinner buffet have drawn some dissatisfaction. Guests also noted issues with inconsistent quality and a lack of an à la carte menu, which could provide more personalized options.
Rooms at Premier Resort Sani Pass are consistently described as spacious, comfortable and clean with beautiful decor. The stunning mountain views from terraces or balconies add to the overall positive experience. Despite occasional feedback on minor bathroom issues and the absence of microwaves and bar fridges, guests find the room experience largely enjoyable, enhanced by the friendly service and picturesque surroundings.
Cleanliness is generally well-regarded with guests appreciating the neat and well-maintained property. However, certain reviews pointed out instances of inadequate cleaning in specific rooms, suggesting room for improvement in housekeeping standards.
The staff at Premier Resort Sani Pass are lauded for their friendliness, helpfulness and professionalism with many guests noting the warm and attentive service. While there are occasional mentions of overwhelmed or untrained staff, the overall sentiment underscores the staff's dedication to providing a welcoming and memorable experience.
WiFi service at the resort receives mixed reviews with some guests appreciating the strong and fast connection in certain areas, while others experienced connectivity issues, particularly in rooms far from signal extenders.
The resort's spa is a notably pleasant aspect, praised for its quality treatments and relaxing ambiance. Though some guests found spa services to be fully booked or lacking certain options, overall feedback highlights the spa as a significant contributor to guests’ relaxing experiences.
Pool facilities at the resort, including both indoor and outdoor options, are generally well-received. Guests enjoy the heated pool and the addition of a pool bar, but some reported issues with cleanliness and maintenance that could be addressed to improve the experience.
The tennis courts are available for guest use but require significant maintenance, as they are often described as dilapidated and in need of attention.
Parking receives mixed reviews with some guests finding it adequate while others faced limited availability and cluttered spaces, suggesting a need for better organization and additional shaded spots.
Families find Premier Resort Sani Pass to be exceptionally accommodating with a family-friendly atmosphere and a variety of activities to entertain children, including a dedicated kids club. Despite some reviews mentioning limited meal options for children and a lack of a proper family lounge, the resort is praised for its safe environment, spacious family-friendly accommodations and warm hospitality, making it a favored destination for family vacations.
Categories
Guests are generally pleased with the breakfast experience, highlighting its quality, variety and freshness. The buffet is described as well-prepared and well-presented, catering to diverse tastes with a rich assortment of dishes, all enhanced by scenic views and accommodating staff. Despite some minor critiques regarding variety and cost, breakfast remains a highlight for many.
Dinner at the resort receives mixed feedback. While the cuisine, particularly the Saturday evening buffet and roast lamb, is often praised for taste and preparation, the limited variety and high price of the dinner buffet have drawn some dissatisfaction. Guests also noted issues with inconsistent quality and a lack of an à la carte menu, which could provide more personalized options.
Rooms at Premier Resort Sani Pass are consistently described as spacious, comfortable and clean with beautiful decor. The stunning mountain views from terraces or balconies add to the overall positive experience. Despite occasional feedback on minor bathroom issues and the absence of microwaves and bar fridges, guests find the room experience largely enjoyable, enhanced by the friendly service and picturesque surroundings.
Cleanliness is generally well-regarded with guests appreciating the neat and well-maintained property. However, certain reviews pointed out instances of inadequate cleaning in specific rooms, suggesting room for improvement in housekeeping standards.
The staff at Premier Resort Sani Pass are lauded for their friendliness, helpfulness and professionalism with many guests noting the warm and attentive service. While there are occasional mentions of overwhelmed or untrained staff, the overall sentiment underscores the staff's dedication to providing a welcoming and memorable experience.
WiFi service at the resort receives mixed reviews with some guests appreciating the strong and fast connection in certain areas, while others experienced connectivity issues, particularly in rooms far from signal extenders.
The resort's spa is a notably pleasant aspect, praised for its quality treatments and relaxing ambiance. Though some guests found spa services to be fully booked or lacking certain options, overall feedback highlights the spa as a significant contributor to guests’ relaxing experiences.
Pool facilities at the resort, including both indoor and outdoor options, are generally well-received. Guests enjoy the heated pool and the addition of a pool bar, but some reported issues with cleanliness and maintenance that could be addressed to improve the experience.
The tennis courts are available for guest use but require significant maintenance, as they are often described as dilapidated and in need of attention.
Parking receives mixed reviews with some guests finding it adequate while others faced limited availability and cluttered spaces, suggesting a need for better organization and additional shaded spots.
Families find Premier Resort Sani Pass to be exceptionally accommodating with a family-friendly atmosphere and a variety of activities to entertain children, including a dedicated kids club. Despite some reviews mentioning limited meal options for children and a lack of a proper family lounge, the resort is praised for its safe environment, spacious family-friendly accommodations and warm hospitality, making it a favored destination for family vacations.
Resort near Golf Courses
While specific golf facilities aren't detailed, its location in the Drakensberg provides access to nearby golf courses and outdoor activities.
Family Friendly Resort
Offering stunning views and a range of outdoor activities, Premier Resort Sani Pass is ideal for adventurous families. Amenities include a swimming pool, hiking trails, and easy access to the Sani Pass, ensuring an exciting and memorable family vacation.
Resort with Swimming Pool
Located at the foot of the Sani Pass, this resort provides comfortable accommodation and pool facilities. It is praised for its magnificent views and untouched natural beauty.
Indoor Pool Outdoor Pool
Resort with Parking
This resort provides included and free parking for its guests. As a larger property, it is equipped to handle a significant number of vehicles, offering convenient on-site parking.
Resort with Tennis Courts
This resort is mentioned as having tennis courts. It offers multiple courts, providing ample opportunity to play tennis during your stay.
4-Star Resort
Located at the foot of the Sani Pass, this resort provides a blend of adventure and family-friendly amenities. Guests can enjoy golfing, outdoor activities like archery and fishing, and facilities such as a trampoline and a children's club. It offers comfortable accommodation on the banks of the Mkhomazana River.
Resort with Outdoor Pool
This resort features an outdoor pool and is located near the Sani Pass. It provides comfortable accommodations and beautiful views.
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Romantic Resort
Business Resort
Accessible Resort
Resort with Indoor Pool
Guest Reviews
Nestled in the breathtaking foothills of the Drakensberg Mountains, Premier Resort Sani Pass offers a serene escape characterized by magnificent, unobstructed views and untouched natural beauty. The location is perfect for those looking to explore the Sani Pass or embark on a picturesque journey to Lesotho, making it an excellent base for both adventurous hikes and tranquil getaways.
Guests consistently praise the hotel's idyllic setting, describing it as peaceful and soothing with stunning mountain vistas and lush surroundings that invite relaxation and exploration alike. The proximity to scenic hiking trails and natural sights such as waterfalls enhances its appeal as a nature lover's paradise.
The resort's facilities are well-maintained and complemented by amazing views from room balconies, making the experience even more enjoyable. Whether it's exploring the Drakensberg, taking in the panoramic mountain views or simply relaxing in the serene environment, the location of Premier Resort Sani Pass stands out as its most treasured feature, delivering the perfect backdrop for a memorable stay.
The breakfast experience at Premier Resort Sani Pass has left guests largely satisfied with many reviews praising its quality and variety. Words like amazing, fabulous, delicious, superb and excellent frequently describe the morning meal, highlighting its breadth of options and freshness. Guests appreciate the well-prepared, well-presented buffet that caters to diverse tastes, often mentioning the wide selection and rich assortment of dishes. Some reviews even note breathtaking views accompanying the delightful breakfast.
However, it's not without its critiques; a few guests felt the breakfast lacked variety, found specific items such as the bread or omelets below par or mentioned it could be pricey. Despite these occasional drawbacks, the general consensus leans overwhelmingly positive with guests considering breakfast a highlight of their stay, enhanced by the scenic setting and the accommodating staff, including commendable chefs like Chef Patrick and Chef David.
Overall, Premier Resort Sani Pass offers a robust and enjoyable breakfast experience that caters well to most guests, contributing significantly to their positive impression of the resort.
Premier Resort Sani Pass offers a diverse range of dining experiences that elicit mixed reviews from its guests. The breakfast and dinner are frequently praised for their delicious taste and the skill of the chef, contributing positively to the dining experience. Some guests describe the food as large in quantity, well-prepared, tasty and even astounding at times. Dinners often feature good variety with the Saturday evening buffet and roast lamb being highlights.
However, a notable portion of reviews expresses dissatisfaction, primarily revolving around the dinner buffet. Many feel that the buffet is too limited in variety and not worth the high price, particularly for children. There are also comments about the quality being inconsistent, sometimes oily and some dishes not being up to standard, including complaints about food being lukewarm or cold. The lack of an à la carte menu for dinner is frequently mentioned with guests indicating a preference for more personalized dining options.
Additionally, several guests point out that the buffet runs out of dishes and does not sufficiently cater to different dietary requirements, including halal and vegetarian options. There's also criticism regarding the dining environment with comments about seating arrangements, staffing issues and hygiene standards during pandemic times.
Overall, while some guests find the dining experience at Premier Resort Sani Pass enjoyable and commend the chef's efforts, others feel that significant improvements are needed to meet their expectations, particularly in terms of variety and value for money in the dinner buffet.
Premier Resort Sani Pass enjoys favorable feedback from guests, particularly regarding the rooms, which are frequently described as spacious, comfortable and clean. Many guests appreciated the large areas with some rooms offering terraces or balconies with stunning views of the mountains.
Rooms are well-maintained and modern, beautifully decorated and generally equipped with comfortable beds that ensure a good night's sleep. Cleanliness is consistently praised with rooms being tidy, neat and free of mold. Several guests highlighted the wonderful room amenities, including soundproofing, although some noted a lack of microwaves and bar fridges, which would have been convenient.
The hotel's bathroom facilities received mixed feedback; while many found them clean and nice, issues such as misaligned toilet seats, cold showers and sometimes faulty plumbing were noted. Despite these minor inconveniences, the rooms’ spaciousness and comfort along with friendly service and beautiful surroundings made for an overall positive stay.
In summary, room experiences at Premier Resort Sani Pass are largely positive, promising guests a comfortable and enjoyable stay amidst picturesque surroundings.
Located in a beautiful setting, Premier Resort Sani Pass offers guests clean and simple rooms that are perfect for resting and exploring the surrounding area. One of the highlights frequently mentioned by guests is the comfort of the beds. Visitors consistently describe the beds as comfortable, clean, soft and even amazing, contributing significantly to the quality of their stay. Some guests noted the size of the beds with many praising the extra-large, comfy beds as a major plus. Additionally, warm bedding and extra blankets are provided, ensuring a cozy experience. Overall, the beds at Premier Resort Sani Pass are a standout feature, promising a restful night's sleep amidst a magnificent and well-maintained facility.
Premier Resort Sani Pass has garnered varied feedback regarding cleanliness, mostly reflecting positively on the overall hygiene standards. Many reviews praise the resort for its clean and neat rooms with a particular emphasis on the well-maintained grounds and facilities. The environment is often described as clean, peaceful and comfortable with several guests noting the neatness and meticulous upkeep of the property both inside and out. The resort's cleanliness extends to specific areas such as bathrooms, which are frequently mentioned as spotless and well sanitized.
However, the reviews also highlight some areas for improvement. Some guests pointed out instances of inadequate cleaning in certain rooms with specific mentions of dirty carpets, moldy showers and occasional neglect in housekeeping standards. There were also comments about missing amenities like soap and a lack of antibacterial gel, which suggests room for enhancement in hygiene protocols.
Maintaining a clean and beautiful resort overall, Premier Resort Sani Pass appears to balance its scenic and appealing environment with mostly high standards of cleanliness, despite a few isolated issues.
Premier Resort Sani Pass boasts an overwhelmingly positive reputation for its staff, frequently highlighted as friendly, helpful and professional by guests. Numerous reviews praise the staff's attentiveness, warmth and dedication to making visitors feel welcome. The reception team, in particular, stands out for being courteous and efficient with special mentions of staff members like Nomfundo and Daniel for their exceptional service.
Guests frequently noted the hospitable nature of the staff, often describing them as amazing, wonderful and accommodating. The kitchen and dining staff, including celebrated figures like Chef Khumalo and Chef Patrick, receive commendations for their efforts in ensuring a pleasant dining experience.
Despite the prevailing positive feedback, there are sporadic mentions of staff being overwhelmed, untrained or unhelpful at times. A few guests also experienced slower service or interactions with unfriendly staff members, suggesting that staff training could be improved in some areas.
In summary, while there are occasional blemishes, the overall sentiment is that the Premier Resort Sani Pass staff are friendly, welcoming and committed to providing a memorable experience, often going above and beyond to meet the needs of their guests.
Premier Resort Sani Pass offers a variety of experiences with its WiFi service with reviews highlighting both strengths and areas for improvement. Many guests appreciated having good WiFi available throughout the property, noting it was extremely fast in certain areas and praising the strong signal available in some parts of the resort. Free WiFi is a definite plus, offering solid connectivity for several guests.
However, there are notable mentions of the WiFi being non-existent in certain regions, particularly in the rooms far from signal extenders. Some guests found the internet reception bad enough to disrupt functionalities like card payments and described the WiFi as extremely slow or intermittent in various areas. There were also reports of no WiFi connection in some rooms, further contributing to mixed experiences. In summary, while some guests enjoyed excellent WiFi service, others encountered significant connectivity issues, particularly in room locations distanced from signal boosters.
Premier Resort Sani Pass offers a notably pleasant spa experience that many guests have positively highlighted. The spa services are frequently described as great with several guests emphasizing the quality of treatments and professionalism of the staff. Visitors often comment on the excellent and amazing spa sessions they've had, praising the cleanliness and relaxing ambiance of the facility. The massages are particularly well-reviewed with some describing them as perfect.
Some guests, however, have noted that the spa services could be more available, as it tends to be fully booked. Additionally, there are a few mentions that massage services for pregnant women are not provided. Despite these minor limitations, overall feedback indicates that the spa at Premier Resort Sani Pass is a commendable aspect of the resort, contributing significantly to the relaxing and rejuvenating experiences of many guests.
Premier Resort Sani Pass boasts a range of pool facilities that cater to various preferences with both indoor and outdoor options available. Many guests praised the pools for being nice, great and a real treat, especially appreciating the heated pool as a fantastic addition. The heated indoor pool and the outdoor pool were particularly highlighted as enjoyable experiences with the convenience of a pool bar enhancing the overall ambiance.
However, some guests reported issues with cleanliness and maintenance. There were mentions of green water in the outdoor pool, broken water heaters and the heated pool not being warm enough. On occasion, the pools were described as filthy and the heating mechanisms were noted to be unreliable or entirely non-functional. Despite these occasional setbacks, the crystal clear conditions of the pools at times and the multiple available options encouraged guests to enjoy the swimming facilities.
Overall, while Premier Resort Sani Pass offers a variety of pool facilities that are generally well-received, attention to consistent maintenance and heating could enhance the experience for future visitors.
At Premier Resort Sani Pass, guests have mixed feelings about the tennis courts. Many appreciated the availability of multiple courts and the opportunity to enjoy tennis during their stay. Descriptions like okay, good and nice were used to describe some aspects of the courts. However, the overall consensus points to a need for significant maintenance. Terms such as dilapidated, shocking condition and a state of disrepair were frequently mentioned, indicating that the tennis courts are currently not well-maintained. Despite the availability of tennis activities, the facilities appear to have been neglected and require a bit of attention to meet the rest of the resort's standards.
The parking situation at Premier Resort Sani Pass receives mixed reviews from guests. While some visitors found sufficient parking and appreciated the close proximity of parking spaces to their rooms, others reported issues due to limited availability. At times, parking areas appeared cluttered and there were mentions of parking being far from the rooms. Several guests suggested upgrading the parking facilities and adding shaded parking to improve the experience. Overall, while some guests found the parking adequate, many pointed out the need for more parking spaces and better organization.
Premier Resort Sani Pass stands out as a top choice for families seeking a memorable vacation experience. The property receives high praise for its family-friendly atmosphere, making it an excellent destination for those with children. The resort offers various activities that keep kids well entertained and supervised, including a dedicated kids club, kids’ songs and a children's play area. The Kids Club, in particular, garners special mentions for its exceptional service and range of activities.
The facilities cater to families of all sizes with spacious family rooms and comfortable suites that make for relaxing accommodations. The resort also features a family-friendly menu and offers child-friendly activities, ensuring that every member of the family enjoys their stay.
Evening family activities around 8 pm are a highlight, providing entertainment for both kids and parents. The property is also noted for its safe and welcoming environment, making families feel right at home. Though some reviews mentioned that meal options for children could be limited and a proper family lounge was absent, the overall sentiment is one of satisfaction. Families appreciate the warm and hospitable service and many express a desire to return for future visits.
In summary, Premier Resort Sani Pass offers a comprehensive family-oriented setup with plenty of activities to keep kids engaged and happy, coupled with comfortable accommodations that cater to the needs of all family members.
The golf courses near Premier Resort Sani Pass have elicited mixed feedback from guests. While mini-golf and other activities are popular and enjoyable, the primary golf course has received criticism. It's often described as being in poor or neglected condition with some sections unplayable or partially closed. Maintenance appears to be a recurring issue with the grass and overall course quality needing significant attention. Guests remarked on the absence of golf club rentals, which may inconvenience those who did not bring their own equipment. On a positive note, some guests appreciated the beautiful views from rooms overlooking the golf course. However, despite these scenic aspects, the general consensus shows that the main golf course does not meet expectations and requires considerable improvements.
Premier Resort Sani Pass is an establishment that aims to meet four-star standards. Guests generally agree that the accommodations and services align with what one would expect from a four-star resort. The property itself has been noted for its beautiful views and is ideal for a three- or four-night stay.
However, opinions on the facilities and amenities are mixed. Some reviews highlight that the resort lives up to its four-star rating with suitable facilities and generally worthy services. Nonetheless, there are remarks indicating that certain amenities do not fully align with four-star expectations, particularly in terms of food quality and the availability of halaal options.
While some found the overall service level lacking, specific praise was given to individual staff members, such as Michael, who provided a level of service that elevated the experience for some guests. This suggests that while the resort generally meets the mark of a four-star rating, there are areas for improvement to consistently offer a high-quality experience.
Premier Resort Sani Pass offers a three-star experience with a mix of both positive and negative feedback from guests. While the property has a three-star rating, some visitors feel it doesn't quite meet those standards and instead aligns more with a two-star or basic three-star experience. The hotel claims to offer amenities that exceed typical three-star offerings, making it an appealing choice for short stays of three to four nights.
Guests have noted that the property itself is good but could benefit from more consistent maintenance. There is room for improvement in areas such as sound quality, which has been reported as poor and contributed to an unpleasant experience for some. Additionally, certain rooms do not seem to uphold the expected three-star standards, suggesting a need for updates or renovations.
Overall, Premier Resort Sani Pass is considered ideal for a brief getaway, though travelers should manage their expectations regarding three-star ratings and amenities. The hotel’s potential shines through, but it needs attention to detail and regular upkeep to truly deliver on its promises.
Premier Resort Sani Pass caters well to business travelers with a range of helpful amenities and services. The business center receives positive mentions, described as both nice and okay, indicating a satisfactory work environment. The resort maintains a businesslike presentation and an over professional atmosphere, creating a conducive setting for professional engagements. Guests highlighted the friendliness of the kitchen staff, contributing to a pleasant overall experience. While specific business-related comments were limited, the resort is acknowledged as business-friendly and provides suitable business amenities. The smooth checking-in process also adds to its appeal for those on business trips. Dining is another strong point with positive remarks about the chefs and food available.
The Premier Resort Sani Pass has mixed reviews regarding its accessibility features for guests with disabilities. Many highlighted that the resort is generally easy to reach from the main road and the staff are noted to be helpful in assisting with accessibility needs. The location itself is considered accessible and comfortable with some paths being easy to navigate.
However, there are significant challenges for wheelchair users and those with mobility issues. Critical feedback indicates that the resort lacks essential accessibility features such as ramps and accessible walkways, making it difficult for guests with crutches or those in wheelchairs to move around freely. Many parts of the grounds, including the pool and spa, are not reachable for those with mobility limitations and there is no wheelchair provided by the hotel.
The accommodation proximity and room soundproofing have mixed feedback, making accessibility within the rooms inconsistent. Finally, the resort would benefit significantly from implementing more comprehensive accessibility solutions to cater effectively to all guests.
Premier Resort Sani Pass offers a commendable outdoor pool experience that many guests have enjoyed. The pool area is described as good, nice and great with some reviews highlighting its heated feature, adding to the overall comfort. Guests appreciated the large size of the outdoor pool and found the facilities surrounding it to be amazing. The pool area is also complemented by scenic outdoor activities, making it an enjoyable spot for both relaxation and recreation. However, there were a few mentions of cleanliness issues and a preference for warmer water, suggesting room for small improvements. Overall, the outdoor pool remains a highlight of the resort, contributing positively to the guest experience.
Premier Resort Sani Pass features an indoor heated pool, often highlighted as a delightful and relaxing amenity by guests. Its warmth and convenience make it a particularly appealing option during rainy weather, providing a pleasant retreat regardless of the season. Families, especially children, have enjoyed spending time in this facility, complemented by the exciting outdoor pool options.
However, some guests have encountered issues with the pool's cleanliness and maintenance. At times, the pool heater has failed to maintain the desired temperature, resulting in a less-than-warm experience. Additionally, a few reviews have mentioned that the pool has been unclean during their visit, reducing the overall enjoyment. Despite these occasional inconveniences, the pool continues to be praised for its potential and the enjoyable moments it offers when operational and well-maintained.
Premier Resort Sani Pass emerges as a delightful destination for honeymooners with its honeymoon suite and dedicated efforts to make the trip extra special. Guests appreciate the thoughtful touches that elevate their romantic getaway. Although direct mentions of honeymoon-specific amenities are sparse, the resort’s ability to create memorable experiences for couples is evident. Perfect for a honeymoon-worthy vacation, the resort ensures a magical stay for couples looking to celebrate their new beginnings.
The Premier Resort Sani Pass is frequently described as a romantic destination, often highlighted as an ideal spot for couples seeking a serene getaway. The resort's location and setting contribute significantly to its romantic atmosphere, providing stunning views that enhance any stay. Guests specifically enjoyed the romantic ambiance during dining experiences, appreciating how meals are complemented by the picturesque surroundings. For those looking for a retreat with a close connection to nature and a true couple-oriented experience, this resort offers a perfect escape. The scenic and tranquil environment of Premier Resort Sani Pass makes it an excellent choice for a romantic vacation.
Location Show Map
Location
Guests consistently praise the hotel's idyllic setting, describing it as peaceful and soothing with stunning mountain vistas and lush surroundings that invite relaxation and exploration alike. The proximity to scenic hiking trails and natural sights such as waterfalls enhances its appeal as a nature lover's paradise.
The resort's facilities are well-maintained and complemented by amazing views from room balconies, making the experience even more enjoyable. Whether it's exploring the Drakensberg, taking in the panoramic mountain views or simply relaxing in the serene environment, the location of Premier Resort Sani Pass stands out as its most treasured feature, delivering the perfect backdrop for a memorable stay.
Breakfast
However, it's not without its critiques; a few guests felt the breakfast lacked variety, found specific items such as the bread or omelets below par or mentioned it could be pricey. Despite these occasional drawbacks, the general consensus leans overwhelmingly positive with guests considering breakfast a highlight of their stay, enhanced by the scenic setting and the accommodating staff, including commendable chefs like Chef Patrick and Chef David.
Overall, Premier Resort Sani Pass offers a robust and enjoyable breakfast experience that caters well to most guests, contributing significantly to their positive impression of the resort.
Dinner
However, a notable portion of reviews expresses dissatisfaction, primarily revolving around the dinner buffet. Many feel that the buffet is too limited in variety and not worth the high price, particularly for children. There are also comments about the quality being inconsistent, sometimes oily and some dishes not being up to standard, including complaints about food being lukewarm or cold. The lack of an à la carte menu for dinner is frequently mentioned with guests indicating a preference for more personalized dining options.
Additionally, several guests point out that the buffet runs out of dishes and does not sufficiently cater to different dietary requirements, including halal and vegetarian options. There's also criticism regarding the dining environment with comments about seating arrangements, staffing issues and hygiene standards during pandemic times.
Overall, while some guests find the dining experience at Premier Resort Sani Pass enjoyable and commend the chef's efforts, others feel that significant improvements are needed to meet their expectations, particularly in terms of variety and value for money in the dinner buffet.
Rooms
Rooms are well-maintained and modern, beautifully decorated and generally equipped with comfortable beds that ensure a good night's sleep. Cleanliness is consistently praised with rooms being tidy, neat and free of mold. Several guests highlighted the wonderful room amenities, including soundproofing, although some noted a lack of microwaves and bar fridges, which would have been convenient.
The hotel's bathroom facilities received mixed feedback; while many found them clean and nice, issues such as misaligned toilet seats, cold showers and sometimes faulty plumbing were noted. Despite these minor inconveniences, the rooms’ spaciousness and comfort along with friendly service and beautiful surroundings made for an overall positive stay.
In summary, room experiences at Premier Resort Sani Pass are largely positive, promising guests a comfortable and enjoyable stay amidst picturesque surroundings.
Beds
Cleanliness
However, the reviews also highlight some areas for improvement. Some guests pointed out instances of inadequate cleaning in certain rooms with specific mentions of dirty carpets, moldy showers and occasional neglect in housekeeping standards. There were also comments about missing amenities like soap and a lack of antibacterial gel, which suggests room for enhancement in hygiene protocols.
Maintaining a clean and beautiful resort overall, Premier Resort Sani Pass appears to balance its scenic and appealing environment with mostly high standards of cleanliness, despite a few isolated issues.
Staff
Guests frequently noted the hospitable nature of the staff, often describing them as amazing, wonderful and accommodating. The kitchen and dining staff, including celebrated figures like Chef Khumalo and Chef Patrick, receive commendations for their efforts in ensuring a pleasant dining experience.
Despite the prevailing positive feedback, there are sporadic mentions of staff being overwhelmed, untrained or unhelpful at times. A few guests also experienced slower service or interactions with unfriendly staff members, suggesting that staff training could be improved in some areas.
In summary, while there are occasional blemishes, the overall sentiment is that the Premier Resort Sani Pass staff are friendly, welcoming and committed to providing a memorable experience, often going above and beyond to meet the needs of their guests.
Wi-Fi
However, there are notable mentions of the WiFi being non-existent in certain regions, particularly in the rooms far from signal extenders. Some guests found the internet reception bad enough to disrupt functionalities like card payments and described the WiFi as extremely slow or intermittent in various areas. There were also reports of no WiFi connection in some rooms, further contributing to mixed experiences. In summary, while some guests enjoyed excellent WiFi service, others encountered significant connectivity issues, particularly in room locations distanced from signal boosters.
Spa
Some guests, however, have noted that the spa services could be more available, as it tends to be fully booked. Additionally, there are a few mentions that massage services for pregnant women are not provided. Despite these minor limitations, overall feedback indicates that the spa at Premier Resort Sani Pass is a commendable aspect of the resort, contributing significantly to the relaxing and rejuvenating experiences of many guests.
Pool
However, some guests reported issues with cleanliness and maintenance. There were mentions of green water in the outdoor pool, broken water heaters and the heated pool not being warm enough. On occasion, the pools were described as filthy and the heating mechanisms were noted to be unreliable or entirely non-functional. Despite these occasional setbacks, the crystal clear conditions of the pools at times and the multiple available options encouraged guests to enjoy the swimming facilities.
Overall, while Premier Resort Sani Pass offers a variety of pool facilities that are generally well-received, attention to consistent maintenance and heating could enhance the experience for future visitors.
Tennis
Parking
Family
The facilities cater to families of all sizes with spacious family rooms and comfortable suites that make for relaxing accommodations. The resort also features a family-friendly menu and offers child-friendly activities, ensuring that every member of the family enjoys their stay.
Evening family activities around 8 pm are a highlight, providing entertainment for both kids and parents. The property is also noted for its safe and welcoming environment, making families feel right at home. Though some reviews mentioned that meal options for children could be limited and a proper family lounge was absent, the overall sentiment is one of satisfaction. Families appreciate the warm and hospitable service and many express a desire to return for future visits.
In summary, Premier Resort Sani Pass offers a comprehensive family-oriented setup with plenty of activities to keep kids engaged and happy, coupled with comfortable accommodations that cater to the needs of all family members.
Golf
4 Star
However, opinions on the facilities and amenities are mixed. Some reviews highlight that the resort lives up to its four-star rating with suitable facilities and generally worthy services. Nonetheless, there are remarks indicating that certain amenities do not fully align with four-star expectations, particularly in terms of food quality and the availability of halaal options.
While some found the overall service level lacking, specific praise was given to individual staff members, such as Michael, who provided a level of service that elevated the experience for some guests. This suggests that while the resort generally meets the mark of a four-star rating, there are areas for improvement to consistently offer a high-quality experience.
3 Star
Guests have noted that the property itself is good but could benefit from more consistent maintenance. There is room for improvement in areas such as sound quality, which has been reported as poor and contributed to an unpleasant experience for some. Additionally, certain rooms do not seem to uphold the expected three-star standards, suggesting a need for updates or renovations.
Overall, Premier Resort Sani Pass is considered ideal for a brief getaway, though travelers should manage their expectations regarding three-star ratings and amenities. The hotel’s potential shines through, but it needs attention to detail and regular upkeep to truly deliver on its promises.
Business
Accessible
However, there are significant challenges for wheelchair users and those with mobility issues. Critical feedback indicates that the resort lacks essential accessibility features such as ramps and accessible walkways, making it difficult for guests with crutches or those in wheelchairs to move around freely. Many parts of the grounds, including the pool and spa, are not reachable for those with mobility limitations and there is no wheelchair provided by the hotel.
The accommodation proximity and room soundproofing have mixed feedback, making accessibility within the rooms inconsistent. Finally, the resort would benefit significantly from implementing more comprehensive accessibility solutions to cater effectively to all guests.
Outdoor Pool
Indoor Pool
However, some guests have encountered issues with the pool's cleanliness and maintenance. At times, the pool heater has failed to maintain the desired temperature, resulting in a less-than-warm experience. Additionally, a few reviews have mentioned that the pool has been unclean during their visit, reducing the overall enjoyment. Despite these occasional inconveniences, the pool continues to be praised for its potential and the enjoyable moments it offers when operational and well-maintained.
Honeymoon
Romantic
Yes, Premier Resort Sani Pass has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Premier Resort Sani Pass.
No, Premier Resort Sani Pass doesn't allow dogs.
Yes, parking facilities are available at Premier Resort Sani Pass.
No, Premier Resort Sani Pass doesn't have a gym.
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