Best Western Helena - Capitol Hotel
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Summary of reviewsNestled in the heart of Helena, the Best Western Helena - Capitol Hotel is highly praised for its convenient location, making it an ideal choice for travelers. Situated near the state capitol, it offers easy access to dining, shopping, and essential amenities, along with major routes like Interstate 15 and Highway 12. Guests appreciate the safe and quiet surroundings with ample parking, ensuring seamless access to all that Helena has to offer.
The complimentary breakfast at the hotel's attached restaurant receives positive feedback for its quality and variety, far exceeding expectations. With a wide range of options, including eggs cooked to order, pancakes, and French toast, guests find the breakfast both satisfying and valuable. Friendly and helpful breakfast staff contribute to the enjoyable dining experience, despite minor issues with service speed and cleanliness.
Rooms at the hotel are celebrated for their cleanliness and comfort, featuring comfy beds and updated decor. Spacious accommodations cater well to families and provide good value for money. The hotel staff earn consistent praise for their friendliness and efficiency, enhancing the overall guest experience. Although there are minor concerns about noise and the building's age, the hotel's amenities, including efficient air conditioning and large fridges, contribute to a positive reception.
Cleanliness is a standout quality at the hotel, with guests frequently noting the tidy rooms and spotless facilities maintained by the diligent staff. While isolated housekeeping issues are noted, they are exceptions to an otherwise clean environment.
The comfort of the beds is a highlight, with many guests declaring them some of the most comfortable they have experienced. The cozy linens and newer bedding enhance the restful experience, making the beds a favored feature.
For business travelers, the hotel's strategic location, friendly staff, and good amenities provide a convenient and comfortable stay. The hotel offers excellent value for money, with included breakfast and reasonable prices, making it a preferred option for business trips. Overall, the Best Western Helena - Capitol Hotel impresses with its strategic location, inviting accommodations, and exceptional service, ensuring a pleasant stay for both leisure and business guests.
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The complimentary breakfast at the hotel's attached restaurant receives positive feedback for its quality and variety, far exceeding expectations. With a wide range of options, including eggs cooked to order, pancakes, and French toast, guests find the breakfast both satisfying and valuable. Friendly and helpful breakfast staff contribute to the enjoyable dining experience, despite minor issues with service speed and cleanliness.
Rooms at the hotel are celebrated for their cleanliness and comfort, featuring comfy beds and updated decor. Spacious accommodations cater well to families and provide good value for money. The hotel staff earn consistent praise for their friendliness and efficiency, enhancing the overall guest experience. Although there are minor concerns about noise and the building's age, the hotel's amenities, including efficient air conditioning and large fridges, contribute to a positive reception.
Cleanliness is a standout quality at the hotel, with guests frequently noting the tidy rooms and spotless facilities maintained by the diligent staff. While isolated housekeeping issues are noted, they are exceptions to an otherwise clean environment.
The comfort of the beds is a highlight, with many guests declaring them some of the most comfortable they have experienced. The cozy linens and newer bedding enhance the restful experience, making the beds a favored feature.
For business travelers, the hotel's strategic location, friendly staff, and good amenities provide a convenient and comfortable stay. The hotel offers excellent value for money, with included breakfast and reasonable prices, making it a preferred option for business trips. Overall, the Best Western Helena - Capitol Hotel impresses with its strategic location, inviting accommodations, and exceptional service, ensuring a pleasant stay for both leisure and business guests.
Dog Friendly Hotel
This hotel allows 2 pets of any size for an additional fee of $25 per pet, per night. Both dogs and cats are welcome, but pets may not be left unattended. There is a grassy pet relief area on the property. A refundable cleaning and damage deposit of $150 is required upon check-in.
Hotel with Free Wi-Fi
Being a Best Western, this hotel provides complimentary Wi-Fi to all guests. It's a reliable option for travelers needing to stay connected.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Casino Hotel
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Nestled in the heart of Helena, the Best Western Helena - Capitol Hotel boasts a highly praised location that offers convenience and accessibility. Its strategic position near the state capitol places it within walking distance of an array of dining options and essential amenities, including grocery stores, a Safeway, and a variety of local shops. The ease of access to major routes such as Interstate 15 and Highway 12 makes it an excellent choice for travelers on the go, and its proximity to the Benefis Specialty Clinic and restaurants adds further convenience. Guests appreciate the safe and quiet surroundings, with ample parking available for drivers. Whether venturing downtown to explore the vibrant dining scene or heading out to nearby attractions, the hotel's central location ensures that visitors are never far from the action while enjoying seamless connections to everything Helena has to offer.
The breakfast experience at Best Western Helena - Capitol Hotel receives generally positive feedback, with many guests appreciating the complimentary, made-to-order breakfast served at the attached restaurant. Numerous reviews highlight the quality and taste, noting that the breakfast is both delicious and hot, often exceeding expectations given its complimentary nature. Guests enjoy the full-size meals and variety of options, such as eggs cooked to order, pancakes, french toast, and oatmeal, which contribute to making the breakfast substantial and satisfying.
Some travelers were pleasantly surprised by the inclusion of a breakfast voucher, further enhancing the value of their stay. The breakfast staff are often described as friendly and helpful, adding to the enjoyment of the morning meal. Despite some occasional criticisms regarding service speed and restaurant cleanliness, the overall sentiment leans towards a positive dining experience, with great coffee complementing the start of the day.
While there are remarks about the breakfast's limited menu and the occasional inconvenience in service, the quality of the food and the convenience of having a restaurant on-site make breakfast at this hotel a generally appreciated feature.
The rooms at the Best Western Helena - Capitol Hotel have consistently impressed guests with their cleanliness and comfort. Many comment on the spotless condition of their accommodations, highlighting both the comfy beds and updated decor. This seems to be a particularly strong point, with several guests noting the recently remodeled aspects that promote a pleasant stay. Additionally, the hotel offers spacious rooms suitable for families, where the ample space is appreciated by those traveling with more people. The beds, often described as very comfortable, contribute significantly to a restful experience.
While some rooms are compact, they maintain a focus on cleanliness and serve as good value for the money. The hotel staff is frequently praised for their helpfulness and friendliness, enhancing the overall guest experience. However, a few reviews mention concerns about noise between rooms, suggesting that soundproofing could be improved. Likewise, some guests believe an upgrade to the older building could further enhance the experience. Despite these minor drawbacks, the location and the amenities, like efficient air conditioning and large fridges, justify the overall positive reception.
The beds at Best Western Helena - Capitol Hotel are a highlight for guests, consistently praised for their comfort. Visitors often describe the beds and pillows as very comfortable, with some even declaring them the most comfortable they have slept on in a long time. The linens contribute to the overall cozy experience, enhancing guests' restful nights. Despite a few mentions of beds being uncomfortable, the overwhelming sentiment is positive, with many finding the beds to be soft and inviting, ensuring a good night's sleep. The newer bedding also adds to the appeal, offering a fresh and satisfying experience. Overall, the hotel seems to prioritize the quality of their beds, making them a favored aspect for many guests.
At Best Western Helena - Capitol Hotel, cleanliness appears to be a standout quality frequently noted by guests. Reviews highlight the hotel as a very clean establishment, with numerous mentions of tidy rooms and spotless facilities. Many guests were satisfied with the cleanliness of their rooms, with comments pointing out comfortable beds, fresh sheets, and a generally appealing appearance. The staff also receive praise for maintaining high standards of cleanliness throughout the hotel. Although a few reviews mention isolated incidents of housekeeping issues, these seem to be exceptions rather than the rule. Guests generally report an environment that is both clean and comfortable, contributing to a pleasant stay overall.
The staff at Best Western Helena - Capitol Hotel consistently receives high praise from guests for their warmth and professionalism. The team is described as friendly, super helpful, welcoming, and efficient, contributing to an overall positive experience for visitors. Guests have noted the exceptional assistance provided by the front desk employees, with particular mentions of individuals like Robert and Kristen who have gone above and beyond to accommodate needs and resolve issues swiftly. Whether during check-in, check-out, or throughout their stay, the efficient and accommodating nature of the staff leaves a lasting impression. The night shift and daytime receptionists are highlighted for their pleasant demeanor, adding a bubbly and enjoyable touch to the hotel experience. The housekeeping and lounge staff also receive commendations for their attentive service. Despite an isolated negative incident, the overall sentiment is one of satisfaction, with the majority of guests appreciating the great service and friendly atmosphere created by the staff at this hotel.
Best Western Helena - Capitol Hotel stands out as a convenient choice for business travelers, especially those attending workshops in the area due to its strategic location. With its good amenities and friendly, accommodating staff, the hotel ensures a comfortable stay. Business guests will appreciate the easy access location and the added bonus of timely airport transfers. The hotel offers excellent value for money, featuring reasonable prices with breakfast included and comfortable beds in well-appointed rooms. Additionally, the property's pet-friendly policy adds an extra layer of convenience for travelers. Despite a minor hiccup with room changes and charges, the overall experience remains positive, making it a preferred option for business trips.
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Location
Breakfast
Some travelers were pleasantly surprised by the inclusion of a breakfast voucher, further enhancing the value of their stay. The breakfast staff are often described as friendly and helpful, adding to the enjoyment of the morning meal. Despite some occasional criticisms regarding service speed and restaurant cleanliness, the overall sentiment leans towards a positive dining experience, with great coffee complementing the start of the day.
While there are remarks about the breakfast's limited menu and the occasional inconvenience in service, the quality of the food and the convenience of having a restaurant on-site make breakfast at this hotel a generally appreciated feature.
Rooms
While some rooms are compact, they maintain a focus on cleanliness and serve as good value for the money. The hotel staff is frequently praised for their helpfulness and friendliness, enhancing the overall guest experience. However, a few reviews mention concerns about noise between rooms, suggesting that soundproofing could be improved. Likewise, some guests believe an upgrade to the older building could further enhance the experience. Despite these minor drawbacks, the location and the amenities, like efficient air conditioning and large fridges, justify the overall positive reception.
Beds
Cleanliness
Staff
Business
No, Best Western Helena - Capitol Hotel doesn't have any pool.
No, a spa isn't available at Best Western Helena - Capitol Hotel.
Yes, Best Western Helena - Capitol Hotel welcomes dogs.
No, parking facilities aren't available at Best Western Helena - Capitol Hotel.
No, Best Western Helena - Capitol Hotel doesn't have a gym.
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