Econo Lodge
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Summary of reviewsEcono Lodge is favored for its strategic location, offering easy access to Helen's main streets, shops, restaurants and popular attractions. Guests appreciate the convenience of being close to the town center while enjoying a quieter atmosphere. The hotel's scenic setting near the river and surrounding beauty adds to its charm, making it an ideal choice for those looking to explore Helen.
The breakfast offerings at the hotel receive mixed reviews. Some guests appreciate the simplicity and convenience of the options available, including muffins, oatmeal and self-made waffles. However, others find the breakfast selection limited and sometimes not meeting advertised expectations, indicating room for improvement in variety and quality.
Rooms at the hotel are generally spacious and comfortable, equipped with amenities like room-darkening shades and smart TVs. Many guests enjoy the recently remodeled, clean rooms with comfortable beds. Despite these positives, there are recurring issues with cleanliness and maintenance, including broken fixtures and unpleasant odors, which detract from the overall experience. Housekeeping and maintenance were sometimes deemed inadequate, resulting in mixed feedback from guests.
Staff interactions at Econo Lodge also present a mixed picture. Numerous guests describe the staff as friendly, helpful and professional, often singling out individuals for their exemplary service. However, some guests experienced issues with staff availability, responsiveness and professionalism, suggesting that improvements in staff training and management could enhance guest satisfaction.
The hotel's WiFi service, although free, often fails to meet guest expectations due to frequent connectivity and signal strength issues. Despite the free offering, the reliability of the WiFi is a notable concern for many visitors.
Guest experiences with the pool facilities vary significantly. The indoor heated pool is frequently praised, particularly for its warmth and appeal to children. However, issues with pool maintenance and availability—such as the pool being closed or dirty—dampen the positive reviews. When operational and clean, the pool area is a highly valued feature of the hotel.
Parking at the hotel is generally convenient, secure and free with ample lighting enhancing safety. Nonetheless, some guests note cleanliness issues in the parking lot and minor inconveniences with its layout.
Opinions on the beds are divided; some guests find them very comfortable, while others describe them as hard or uncomfortable. Issues with bed cleanliness and maintenance, including stained linens and reports of bed bugs, are notable concerns that affect the overall guest experience.
In summary, Econo Lodge offers a convenient location with comfortable accommodations and appealing amenities for families, particularly its heated indoor pool. However, improvements in breakfast variety, room maintenance, cleanliness, WiFi reliability and staff service are necessary to enhance guest satisfaction.
Categories
The breakfast offerings at the hotel receive mixed reviews. Some guests appreciate the simplicity and convenience of the options available, including muffins, oatmeal and self-made waffles. However, others find the breakfast selection limited and sometimes not meeting advertised expectations, indicating room for improvement in variety and quality.
Rooms at the hotel are generally spacious and comfortable, equipped with amenities like room-darkening shades and smart TVs. Many guests enjoy the recently remodeled, clean rooms with comfortable beds. Despite these positives, there are recurring issues with cleanliness and maintenance, including broken fixtures and unpleasant odors, which detract from the overall experience. Housekeeping and maintenance were sometimes deemed inadequate, resulting in mixed feedback from guests.
Staff interactions at Econo Lodge also present a mixed picture. Numerous guests describe the staff as friendly, helpful and professional, often singling out individuals for their exemplary service. However, some guests experienced issues with staff availability, responsiveness and professionalism, suggesting that improvements in staff training and management could enhance guest satisfaction.
The hotel's WiFi service, although free, often fails to meet guest expectations due to frequent connectivity and signal strength issues. Despite the free offering, the reliability of the WiFi is a notable concern for many visitors.
Guest experiences with the pool facilities vary significantly. The indoor heated pool is frequently praised, particularly for its warmth and appeal to children. However, issues with pool maintenance and availability—such as the pool being closed or dirty—dampen the positive reviews. When operational and clean, the pool area is a highly valued feature of the hotel.
Parking at the hotel is generally convenient, secure and free with ample lighting enhancing safety. Nonetheless, some guests note cleanliness issues in the parking lot and minor inconveniences with its layout.
Opinions on the beds are divided; some guests find them very comfortable, while others describe them as hard or uncomfortable. Issues with bed cleanliness and maintenance, including stained linens and reports of bed bugs, are notable concerns that affect the overall guest experience.
In summary, Econo Lodge offers a convenient location with comfortable accommodations and appealing amenities for families, particularly its heated indoor pool. However, improvements in breakfast variety, room maintenance, cleanliness, WiFi reliability and staff service are necessary to enhance guest satisfaction.
Inn with Swimming Pool
This inn offers a heated swimming pool and a hot tub. It is considered one of the more affordable options with pool amenities.
Heated Pool Indoor Pool
Inn with Parking
The hotel offers free self parking for guests. Parking is included, providing a convenient option for those traveling by car.
Accessible Inn
This hotel offers extensive accessibility features, including braille/raised signage, visual alarms in hallways, and lowered peephole/view port in doors. It also provides low-height counters/sinks, wheelchair-accessible public washrooms, and dedicated wheelchair-accessible parking spaces. Wheelchair-accessible rooms with accessible bathrooms are available.
3-Star Inn
Offers basic accommodations at an affordable price. Provides essential amenities for a comfortable stay.
Inn with Indoor Pool
Inn with Heated Pool
Guest Reviews
Econo Lodge is frequently lauded for its strategic location, making it ideal for visitors looking to explore Helen and its attractions. Located just a short distance from the town center, the hotel offers easy access to main streets, shops, restaurants and popular local events. Guests appreciate being within walking distance or a quick drive from the heart of Helen, balancing convenience with a quiet atmosphere away from the more crowded areas.
The proximity to the city's main attractions, such as tubing spots and water parks, is a significant advantage. Additionally, the hotel’s setting near the river and surrounded by scenic beauty adds to its charm. Despite being slightly on the town's edge, many find it convenient enough to reach major points of interest with a short walk or drive.
Overall, guests value the hotel's excellent price-to-stay ratio and its close vicinity to everything Helen has to offer, making it a favored choice for both convenience and tranquility.
At Econo Lodge, feedback about the breakfast reveals a mixed experience for guests. While some appreciated the convenience and simplicity of options like muffins, oatmeal, microwave sausage biscuits, fresh apples and tangerines, others found the offerings to be limited and underwhelming. Positive mentions include the availability of self-made waffles, cereal, coffee and juices in the lobby with some guests highlighting the breakfast as being adequate or even very good for the price. However, many noted a lack of variety with some describing it as basic, short-filled or merely pre-packaged food items. There were frequent mentions of the breakfast not meeting advertised expectations with instances where no breakfast was provided or options were minimal such as just cereal and milk. Some guests desired more hot food options and a better selection, including fruit and protein. Overall, the breakfast experience at the hotel seems to have room for improvement to better meet guests' expectations.
Econo Lodge offers spacious rooms in a convenient location, often appreciated for their comfort and amenities like room-darkening shades and smart TVs with Netflix and Prime. Many guests enjoyed the clean and recently remodeled rooms that included essentials like a fridge and microwave. Beds were often noted for their comfort and some rooms boasted extra hot water and room-darkening shades for a restful night.
However, the overall experience seems mixed. While some rooms were praised for being clean and cozy, others fell short in cleanliness and maintenance. Problems such as malfunctioning toilets, broken shower curtain rods and hard-to-shut doors were mentioned multiple times. Additionally, some rooms had persistent issues like unpleasant odors, non-smoking rooms smelling of cigarettes and pest problems including cockroaches and ants.
The housekeeping service was frequently criticized for being inadequate with numerous instances of rooms not being cleaned properly or having no towels. Maintenance issues were also a recurring theme with evidence of previous water damage and dated furnishings being common complaints.
The hotel's management and staff interactions received mixed reviews. While some guests found the staff courteous and helpful, others encountered unprofessional behavior and long check-in times.
In summary, Econo Lodge offers comfortable and spacious accommodations in a great location, though consistent cleanliness and better room maintenance could significantly improve the guest experience.
Travelers staying at Econo Lodge have provided a mix of comments about the beds in their reviews. While some guests found the beds to be very comfy, comfortable and the most comfortable they've experienced, others were not as fortunate. Several travelers reported extremely hard beds with some describing the experience as sleeping on rocks or broken box springs. Additionally, there were comments mentioning issues such as thin blankets, stained bed skirts and dirty or unwashed linens.
The presence of bed bugs was a concerning highlight with some guests noting encounters with these pests. Other negative points included complaints about hard pillows, uncomfortable lumps in the mattress and overall worn-out beds. Reviewers also mentioned that some bed sheets and covers were stained or had cigarette burns and the headboards were occasionally splashed with liquids.
Despite the discomfort reported by many, a few guests did find their beds to be decently comfortable, showing that experiences can vary. However, overall comfort and cleanliness of the beds seem to be hit or miss, making it crucial for prospective visitors to weigh these factors when considering a stay at this property.
The cleanliness of Econo Lodge has received a mix of feedback from guests. While some have found the property to be clean, pleasant and well-kept, others reported significant issues with cleanliness and maintenance. Positive remarks include mentions of clean rooms, well-maintained facilities and great cleaning staff. However, negative reviews highlighted dirty rooms, musty smells, mold, cigarette smoke odors and issues like bed bug infestations and stained linens. Bathrooms, in particular, were often described as dirty with mold, rust and mildew being common concerns. The pool area also received some negative remarks regarding cleanliness. Overall, while there are some satisfied guests who found the rooms comfortable and pleasant, many believe that significant improvements are needed in terms of cleanliness and maintenance to meet basic standards.
The staff at Econo Lodge received mixed reviews with many guests highlighting positive attributes while others noted areas for improvement. Numerous guests found the staff to be friendly, helpful and professional. Descriptions like awesome, courteous and accommodating came up frequently, suggesting that many visitors appreciated their interactions with the hotel personnel. The manager and specific staff members like Chris were often singled out for their exemplary service.
However, several guests experienced issues with staff availability and responsiveness. Instances where guests had to wait extended periods for service or found the front desk unattended were noted. Some visitors encountered rudeness and unhelpfulness from certain employees, leading to a less favorable experience. Despite these issues, the consensus leans towards a generally positive staff performance with many enjoying friendly and kind interactions during their stay.
Guests at Econo Lodge have shared mixed feedback regarding the WiFi service. Some appreciated the provision of free WiFi access alongside other amenities like free parking and breakfast. However, a significant number of reviews pointed out issues with the WiFi, noting it often did not work or had poor strength. Several guests were unable to connect at all and some mentioned that the WiFi did not work the majority of the time. Others also experienced poor telephone reception and issues with linking their TV to the WiFi. Overall, while free WiFi is provided, its reliability and performance appear to be areas of concern.
Guests of Econo Lodge have shared mixed experiences about the hotel's pool facilities. On a positive note, some guests appreciated the indoor heated pool with several commenting on how much their kids enjoyed it. The warmth of the pool was particularly praised with a few mentioning that it was warmer than most hot tubs. The pool and hot tub, when operational, were described as clean and amazing, adding to the enjoyment of their stay. The pool area, when clean, was an appreciated feature with some guests noting the pool was very nice and well-maintained.
However, many guests encountered significant issues. Frequent comments included the pool being closed, out of order or not open, which was a major disappointment for travelers. Multiple guests also mentioned the pool being dirty, murky, cloudy or having a disgusting film on the surface. Some even described the pool as being green or extremely cold, detracting from their experience. The inconsistency in pool maintenance seems to have left many guests with unmet expectations. Despite occasional positive remarks, the frequent service disruptions and cleanliness issues regarding the pool stand out in the reviews.
The parking situation at Econo Lodge receives mixed feedback from guests. On the positive side, the hotel offers plenty of lighted and secure parking, enhancing both security and safety for guests. Many appreciated the convenience and ease of parking their vehicles, especially with free parking available. However, some guests reported that the parking lot was dirty with cigarette butts and other debris present. Additionally, there were concerns about the parking lot not wrapping around the building, making it a bit inconvenient for some. Overall, while the parking is generally easy and secure, there are areas for improvement regarding cleanliness and layout.
The heated pool at Econo Lodge is a standout feature, often described as nice and enjoyable, particularly for families. Guests frequently mention that the pool is warm, making it a pleasant experience. The availability of both a heated pool and a Jacuzzi adds to the appeal and kids especially seem to relish their time in the warm water. The indoor aspect of the pool also receives praise, providing a great option for swimming regardless of the weather. However, there have been instances where guests noted that the pool heater was not functioning, so it might be worth checking ahead to ensure everything is in working order. Overall, when operational, the heated pool significantly enhances the stay experience at the hotel.
Many guests appreciated the presence of an indoor pool at Econo Lodge with numerous reviews highlighting its appeal for families, particularly children. The heated indoor pool was a favorite among kids, described as a great feature for enjoyment regardless of the weather outside. Several reviews mentioned the indoor pool and hot tub as enjoyable amenities. Despite some criticism regarding the temperature of the water being extremely cold on occasion, the overall sentiment leaned towards positive experiences with the heated aspect of the pool receiving praise for making it a pleasant activity for guests.
Location Show Map
Location
The proximity to the city's main attractions, such as tubing spots and water parks, is a significant advantage. Additionally, the hotel’s setting near the river and surrounded by scenic beauty adds to its charm. Despite being slightly on the town's edge, many find it convenient enough to reach major points of interest with a short walk or drive.
Overall, guests value the hotel's excellent price-to-stay ratio and its close vicinity to everything Helen has to offer, making it a favored choice for both convenience and tranquility.
Breakfast
Rooms
However, the overall experience seems mixed. While some rooms were praised for being clean and cozy, others fell short in cleanliness and maintenance. Problems such as malfunctioning toilets, broken shower curtain rods and hard-to-shut doors were mentioned multiple times. Additionally, some rooms had persistent issues like unpleasant odors, non-smoking rooms smelling of cigarettes and pest problems including cockroaches and ants.
The housekeeping service was frequently criticized for being inadequate with numerous instances of rooms not being cleaned properly or having no towels. Maintenance issues were also a recurring theme with evidence of previous water damage and dated furnishings being common complaints.
The hotel's management and staff interactions received mixed reviews. While some guests found the staff courteous and helpful, others encountered unprofessional behavior and long check-in times.
In summary, Econo Lodge offers comfortable and spacious accommodations in a great location, though consistent cleanliness and better room maintenance could significantly improve the guest experience.
Beds
The presence of bed bugs was a concerning highlight with some guests noting encounters with these pests. Other negative points included complaints about hard pillows, uncomfortable lumps in the mattress and overall worn-out beds. Reviewers also mentioned that some bed sheets and covers were stained or had cigarette burns and the headboards were occasionally splashed with liquids.
Despite the discomfort reported by many, a few guests did find their beds to be decently comfortable, showing that experiences can vary. However, overall comfort and cleanliness of the beds seem to be hit or miss, making it crucial for prospective visitors to weigh these factors when considering a stay at this property.
Cleanliness
Staff
However, several guests experienced issues with staff availability and responsiveness. Instances where guests had to wait extended periods for service or found the front desk unattended were noted. Some visitors encountered rudeness and unhelpfulness from certain employees, leading to a less favorable experience. Despite these issues, the consensus leans towards a generally positive staff performance with many enjoying friendly and kind interactions during their stay.
Wi-Fi
Pool
However, many guests encountered significant issues. Frequent comments included the pool being closed, out of order or not open, which was a major disappointment for travelers. Multiple guests also mentioned the pool being dirty, murky, cloudy or having a disgusting film on the surface. Some even described the pool as being green or extremely cold, detracting from their experience. The inconsistency in pool maintenance seems to have left many guests with unmet expectations. Despite occasional positive remarks, the frequent service disruptions and cleanliness issues regarding the pool stand out in the reviews.
Parking
Heated Pool
Indoor Pool
Yes, Econo Lodge has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Econo Lodge.
No, Econo Lodge doesn't allow dogs.
Yes, parking facilities are available at Econo Lodge.
No, Econo Lodge doesn't have a gym.
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