The Sheraton Heathrow Hotel is celebrated for its prime location, making it an ideal choice for travelers with early flights or layovers due to its proximity to Heathrow Airport, especially Terminal 5. The ease of access via various transportation options, coupled with conveniences for car hire and main road connections, makes it a favored choice among guests.
The breakfast experience generally receives positive remarks for its variety and quality with many enjoying the extensive buffet, though some guests noted occasional organizational issues and limited fruit options. Dinners, particularly at the Cast Iron Grill Restaurant, are lauded for excellent food quality and service, though some guests found the prices steep. The bar and room service also receive commendations for their offerings and promptness.
Rooms at the Sheraton Heathrow Hotel are described as spacious, clean and well-appointed, ideal for restful stays before or after flights. Guests appreciate the modern decor, the comfort of the beds and the quiet environment, although there were minor notes on the need for occasional updates and better cleanliness in some instances.
Cleanliness throughout the hotel is a strong point with consistent praise for the spotless conditions of both rooms and public areas, contributing to a welcoming atmosphere. The staff is frequently highlighted as friendly, professional and helpful, enhancing guest experiences despite occasional mentions of inconsistent service.
The hotel offers Wi-Fi with mixed reviews; while generally adequate, some guests experienced difficulty connecting or slow speeds. Parking facilities are convenient and ample, though the £15 per night charge was seen as high by some.
The beds are often praised for comfort and size with descriptions like "first class" and "amazing," ensuring a restful night for most guests. Business travelers find the hotel particularly accommodating thanks to its excellent customer service, early breakfast options and strategic location, making it a valuable choice for transit stays.
Accessibility is generally well-regarded with efforts made to accommodate guests with disabilities, though some noted the need for additional handrails and better corridor navigation.
In summary, the Sheraton Heathrow Hotel offers a strategically located, clean and comfortable stay with commendable service, an inviting dining experience and excellent amenities, making it a reliable choice for travelers in the Heathrow area.
Great Airport Sleep PRIVATE bathroom in all ROOMS is well-regarded for its prime location near Heathrow Airport, which makes it a convenient choice for travelers needing easy access to terminals, particularly Terminal 5, and public transportation options. This strategic positioning, along with affordable pricing, adds significant appeal for visitors who appreciate efficient connectivity alongside local amenities such as grocery stores and restaurants, as well as picturesque airport and garden views.
The accommodations are praised for their spaciousness and cleanliness, particularly the ensuite bathrooms that provide privacy and a touch of luxury with strong, hot showers. Guests commend the comfortable bedding, contributing to a restful stay before or after long journeys. Although some fixtures could be updated, the rooms offer necessary facilities for a comfortable overnight visit, with the larger family room providing ample space for those traveling in groups. While a few furniture items might require fixing, the overall experience remains welcoming for guests.
Staff interaction is generally positive, noted for their helpfulness and responsiveness, particularly online through efficient communication channels like WhatsApp. Though the absence of on-site staff and occasional check-in challenges can be cumbersome, the overall customer service leaves a favorable impression.
The property's cleanliness is seen positively, with many guests affirming the rooms are clean and comfortable, enhancing the overall budget-friendly appeal. However, improvements in maintenance and dealing with occasional odors are suggested to elevate the guest experience further.
While the hotel's free Wi-Fi is appreciated when available, connectivity issues sometimes arise, affecting communication and processes such as online payment for entry codes. Enhancements in this area would benefit future guests, streamlining their overall experience.
Bed quality receives mixed reviews; while many guests find them clean and comfortable, some suggest improvements in mattress support, pillows, or toppers to ensure a consistently restful experience.
Despite areas needing slight improvement, Great Airport Sleep PRIVATE bathroom in all ROOMS offers a practical, comfortable, and strategically located lodging option for travelers seeking convenience and value near Heathrow Airport.
'The Great Airport Place' boasts several appealing qualities that make it an attractive option for travelers needing quick access to Heathrow Airport. The property's location is a standout feature with numerous positive reviews highlighting its strategic proximity to Terminal 5 and efficient public transport links. This convenience is further enhanced by the quiet environment despite the property's closeness to the airport, making it suitable for guests looking for comfort and ease during their transit.
Rooms are generally praised for their spaciousness, cleanliness and modern design with private bathrooms that many guests find clean and functional. The property includes security measures such as key-coded entry, adding an extra sense of safety. The price point is considered reasonable, offering good value for the location, appealing to budget-conscious travelers.
Guests have mixed feelings about the breakfast experience, which involves self-service options like coffee and tea. Reviews mentioned a large communal area for enjoying morning beverages, but the absence of a formal breakfast service meant that experiences varied.
Cleanliness receives inconsistent reviews; while some guests praise the rooms and bathrooms, numerous others report issues with dirty and moldy bathrooms, dusty rooms and broken furniture. Maintenance issues extend to faulty appliances and inadequate lighting. Additionally, noise levels and unpleasant odors, such as tobacco and dampness, have been noted as significant detractors.
Staff interaction is another area with divergent reviews. Some guests appreciated the clear and helpful advice provided via WhatsApp, while others found the on-site staff to be unresponsive or rude. Housekeeping staff were generally viewed positively, but the lack of overall staff presence hindered the guest experience, particularly during check-in.
Wi-Fi service needs improvement with many guests reporting weak or non-existent signals, impacting their ability to stay connected. Bed comfort also shows significant variability with many guests complaining about poor-quality mattresses and bed frames, though some appreciated the ample bed size and new pillows provided.
In summary, 'The Great Airport Place' offers a highly convenient location for Heathrow travelers and spacious, comfortable rooms at a reasonable price. However, several areas, particularly cleanliness, maintenance and bed quality, require significant improvement to enhance the overall guest experience.
Grand Airport Ensuites is praised for its prime location near Heathrow Airport, providing a convenient base for travelers with early flights or brief stopovers. Many guests appreciate easy access to public transport and Heathrow Terminals 3 and 5, making it a budget-friendly choice for those prioritizing location and affordability. Despite some noise from plane traffic due to limited soundproofing, the property's strategic placement is a standout feature.
Guests frequently commend the spaciousness and cleanliness of the rooms, alongside comfortable beds and straightforward entry processes. The affordability of room rates attracts budget-conscious travelers passing through London. However, maintenance issues such as broken heating, problematic shower doors, and locks detract from the overall experience. Complaints about discomfort due to thin mattresses and grubby rooms are common, hinting at a mismatch between promotional descriptions and reality.
Cleanliness is a notable area for improvement, with frequent reports of rooms being dirty, featuring muddy floors, hair, and stained and moldy bathrooms. The infrastructure shows signs of neglect, with dampness and damaged fixtures prevalent. Yet, those who experience better upkeep describe the venue as offering good value for money, suggesting potential for improvement with focused management efforts.
Guest interactions with staff are mixed, largely due to the hotel's minimal physical presence. Certain guests commend the professionalism and friendliness of the hosts, but the reliance on remote management often leaves others feeling unsupported. The cumbersome check-in process and lack of staff availability for assistance with luggage or service-related queries are common criticisms. While some appreciate the no-contact service model, others miss the personal touch.
The wifi service at Grand Airport Ensuites is another aspect requiring attention, with frequent issues around connectivity and password access. Many guests struggle with nonfunctional or slow internet, impacting communication with remote staff and leading some to depend on free airport wifi.
Beds are often criticized for discomfort due to thin and worn-out mattresses, affecting sleep quality. While some guests find the beds acceptable, the general consensus highlights a need for significant upgrades, such as replacing mattresses or adding toppers, to improve guest comfort. Despite these issues, Grand Airport Ensuites remains an economically viable option, especially for travelers focused on location and budget over luxury.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 200+ hotels in and around Heathrow