Sheraton Heathrow Hotel
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Summary of reviewsThe Sheraton Heathrow Hotel is celebrated for its prime location, making it an ideal choice for travelers with early flights or layovers due to its proximity to Heathrow Airport, especially Terminal 5. The ease of access via various transportation options, coupled with conveniences for car hire and main road connections, makes it a favored choice among guests.
The breakfast experience generally receives positive remarks for its variety and quality with many enjoying the extensive buffet, though some guests noted occasional organizational issues and limited fruit options. Dinners, particularly at the Cast Iron Grill Restaurant, are lauded for excellent food quality and service, though some guests found the prices steep. The bar and room service also receive commendations for their offerings and promptness.
Rooms at the Sheraton Heathrow Hotel are described as spacious, clean and well-appointed, ideal for restful stays before or after flights. Guests appreciate the modern decor, the comfort of the beds and the quiet environment, although there were minor notes on the need for occasional updates and better cleanliness in some instances.
Cleanliness throughout the hotel is a strong point with consistent praise for the spotless conditions of both rooms and public areas, contributing to a welcoming atmosphere. The staff is frequently highlighted as friendly, professional and helpful, enhancing guest experiences despite occasional mentions of inconsistent service.
The hotel offers Wi-Fi with mixed reviews; while generally adequate, some guests experienced difficulty connecting or slow speeds. Parking facilities are convenient and ample, though the £15 per night charge was seen as high by some.
The beds are often praised for comfort and size with descriptions like "first class" and "amazing," ensuring a restful night for most guests. Business travelers find the hotel particularly accommodating thanks to its excellent customer service, early breakfast options and strategic location, making it a valuable choice for transit stays.
Accessibility is generally well-regarded with efforts made to accommodate guests with disabilities, though some noted the need for additional handrails and better corridor navigation.
In summary, the Sheraton Heathrow Hotel offers a strategically located, clean and comfortable stay with commendable service, an inviting dining experience and excellent amenities, making it a reliable choice for travelers in the Heathrow area.
Categories
The breakfast experience generally receives positive remarks for its variety and quality with many enjoying the extensive buffet, though some guests noted occasional organizational issues and limited fruit options. Dinners, particularly at the Cast Iron Grill Restaurant, are lauded for excellent food quality and service, though some guests found the prices steep. The bar and room service also receive commendations for their offerings and promptness.
Rooms at the Sheraton Heathrow Hotel are described as spacious, clean and well-appointed, ideal for restful stays before or after flights. Guests appreciate the modern decor, the comfort of the beds and the quiet environment, although there were minor notes on the need for occasional updates and better cleanliness in some instances.
Cleanliness throughout the hotel is a strong point with consistent praise for the spotless conditions of both rooms and public areas, contributing to a welcoming atmosphere. The staff is frequently highlighted as friendly, professional and helpful, enhancing guest experiences despite occasional mentions of inconsistent service.
The hotel offers Wi-Fi with mixed reviews; while generally adequate, some guests experienced difficulty connecting or slow speeds. Parking facilities are convenient and ample, though the £15 per night charge was seen as high by some.
The beds are often praised for comfort and size with descriptions like "first class" and "amazing," ensuring a restful night for most guests. Business travelers find the hotel particularly accommodating thanks to its excellent customer service, early breakfast options and strategic location, making it a valuable choice for transit stays.
Accessibility is generally well-regarded with efforts made to accommodate guests with disabilities, though some noted the need for additional handrails and better corridor navigation.
In summary, the Sheraton Heathrow Hotel offers a strategically located, clean and comfortable stay with commendable service, an inviting dining experience and excellent amenities, making it a reliable choice for travelers in the Heathrow area.
Business Hotel
This hotel offers extensive meeting and conference facilities, making it suitable for large corporate events. It provides modern amenities, professional services, and comfortable accommodations for business travelers.
Hotel with Parking
With 200 on-site parking spaces (charge applies), this hotel offers Park and Fly packages that can include up to 21 days of parking with a stay. The car park is protected by CCTV, exit and entry barriers, and 24-hour security patrols. Both on-site parking and Meet and Greet options are available.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Sheraton Heathrow Hotel is consistently praised for its prime location, making it an ideal choice for travelers with early flights or brief layovers. Its proximity to the airport, particularly Terminal 5, is highlighted as a significant advantage, providing ease of access through various transportation options, including shuttle buses, public transport and taxis. Guests appreciate the convenience of being able to reach different terminals swiftly. The location proves beneficial not only for catching flights but also for car hire, as well as being close to main roads and public transport links. Despite some criticism of the difficulty in accessing the hotel by foot, especially at night, the overall feedback on its strategic placement remains overwhelmingly positive. This hotel tends to be a preferred choice for those seeking a comfortable stay with minimal transit time to and from Heathrow Airport.
The breakfast experience at the Sheraton Heathrow Hotel received a mix of feedback from guests. On the positive side, many guests appreciated the variety and quality of the buffet breakfast, noting that it offered a broad selection of foods and beverages, including real coffee and a hot English breakfast. Several reviews highlighted the excellent, lovely and phenomenal nature of the breakfast with specific mentions of the extensive and delicious buffet options. The breakfast was often described as great with good use of the club lounge and service being praised. Many found it to be a nice, convenient start to the day with compliments on the quality and freshness of the offerings.
However, there were also some criticisms. Some guests found the breakfast to be basic, disappointing or stale with specific issues such as dry scrambled eggs and limited fruit options being pointed out. A few reviews mentioned organizational issues such as long waits for room service breakfast, limited staff presence and occasional cold or incorrect orders. There were also remarks about the breakfast being poorly signposted and not as varied as some expected with some guests suggesting it could be improved for better quality and variety.
In conclusion, while many guests enjoyed and found value in the breakfast at Sheraton Heathrow Hotel, a notable portion found areas that could use improvement, indicating an inconsistent breakfast experience.
Dining at the Sheraton Heathrow Hotel offers a mixed experience, though overwhelmingly positive according to guest reviews. The Cast Iron Grill Restaurant stands out with frequent praise for its excellent food quality and service. Steaks and various evening meals receive high marks for taste and freshness and breakfast is often described as delicious and plentiful. Moreover, the restaurant ambiance is appreciated, adding to the overall dining experience.
Bar service is also well-regarded with good food options and a quiet, comfortable setting. Room service at the hotel generally receives positive feedback for being tasty and punctual, though there are occasional complaints about service delays and order inaccuracies.
However, some guests find the restaurant pricing steep and note that certain dishes are disappointing. A few reviews mention poor preparation and the availability of limited menu items. Despite these occasional drawbacks, the majority of guests report enjoyable meals and commend the friendly and efficient service. The Sheraton Heathrow's dining facilities, particularly the Cast Iron Grill, seem to provide a generally satisfying culinary experience for travelers.
Sheraton Heathrow Hotel offers a comfortable and modern stay with a variety of room options that are consistently described as spacious, clean and well-appointed. Guests particularly appreciate the cleanliness and comfort of the rooms, often highlighting the comfortable beds and functional amenities. The rooms are generally larger than standard, providing ample space for relaxation, making it an ideal choice for travelers looking for a restful stay either before or after a flight. Many reviews mention the rooms as being very quiet, which adds to the overall comfort.
However, there are occasional notes on minor drawbacks such as small rooms, rooms needing a bit of decorating and some rooms not feeling particularly clean. Despite these few negatives, the overall guest sentiment towards the room quality at Sheraton Heathrow Hotel is positive. Guests also note a pleasant and efficient check-in experience, contributing to a relaxed atmosphere for their stay. The modern decor and spacious bathrooms add to the overall positive experience.
For those seeking a quiet and comfortable room with good amenities and excellent cleanliness, Sheraton Heathrow Hotel appears to meet and often exceed expectations. The hotel is well-regarded for providing a very comfortable environment, great for relaxing between trips, making it a reliable choice for travelers in the Heathrow area.
Sheraton Heathrow Hotel receives high praise for its beds from numerous guests, who describe them as large, comfy and extremely comfortable. Many guests emphasized the beds' substantial size with several noting the inviting and relaxing experience they provided. Cleanliness accompanies comfort, as guests often mentioned the clean rooms complementing the beds' coziness. Beds are frequently cited as being "first class," with reviewers highlighting the quality of both beds and bedding. Words like "super," "amazing," and "glorious" are frequently employed to express satisfaction with the sleeping arrangements, making it clear the hotel prioritizes guest comfort. However, there are occasional mentions of beds being creaky or uncomfortable, but these are in the minority. Overall, guests can expect a restful night on the spacious, plush beds at this hotel.
Sheraton Heathrow Hotel is widely praised for its exceptional cleanliness and modern aesthetic. Guests frequently highlight the spotless condition of the rooms and bathrooms with many mentioning the comfort of the beds and the crisp, clean bedding. The hotel’s well-maintained facilities and elegant design contribute to a high standard of cleanliness throughout the property.
Visitors appreciate the clean and tidy environment, noting that everything from the accommodation to the public areas appears fresh and inviting. The hotel staff also receive commendations for their attentiveness and helpfulness, enhancing the overall experience.
Despite a few minor areas needing attention, such as occasional cobwebs and the need to clean around shower hinges, the overall feedback remains highly positive. The clean and comfortable rooms, combined with the hotel's convenience and proximity to the airport, make it a favored choice for many travelers. The attention to detail and consistency in maintaining a clean environment ensure that guests feel welcomed and at ease during their stay.
The Sheraton Heathrow Hotel's staff has garnered a largely positive reputation among guests. The front desk, in particular, is often highlighted for being welcoming, efficient and extremely helpful. Numerous guests found the staff to be friendly, professional and courteous with special mentions of individuals like Desmond and Vincy who went above and beyond in their service.
Many reviews commend the attentive and accommodating nature of the team, ensuring that guests feel comfortable and well-tended to throughout their stay. The helpfulness extends beyond the reception with bar staff, cleaners and other team members receiving praise for their courteous and friendly interactions.
However, it's noted that the service quality can be inconsistent. Some guests had less satisfactory experiences, particularly with the check-in process and interactions with certain front desk staff. There were occasional mentions of staff needing more training and instances of unfriendliness.
Overall, the staff at the Sheraton Heathrow Hotel are described as a significant asset, contributing to a pleasant and supportive guest experience. While there are areas for improvement, the general consensus is that the team is attentive, friendly and professional, making stays at the hotel enjoyable.
The Sheraton Heathrow Hotel offers Wi-Fi that receives mixed reviews from guests. On the positive side, Wi-Fi is provided and works well for many with several guests commenting on good internet and adequate Wi-Fi performance. However, there are notable issues, especially regarding accessing Wi-Fi in the rooms. Some guests found it difficult to connect with internet connections being slow or even inaccessible at times. Additionally, there seems to be some lack of clear instructions on how to access Wi-Fi, leading some guests to seek help from the front desk. Despite these challenges, the internet generally works fine for most guests once connected.
The Sheraton Heathrow Hotel offers parking facilities that are often appreciated for their convenience and availability. Guests frequently highlight the ample space and easy access to the car park, making it a practical option for those travelling by car. The parking lot is described as being of a good size with plenty of parking spaces available on-site, ensuring that guests generally find it easy to park their vehicles. The ability to leave a car overnight is another noted benefit.
However, parking at the Sheraton Heathrow Hotel comes with a charge of £15 per night, which some guests find expensive, especially in relation to their overall stay costs. There are mentions of parking fees not being initially expected by some visitors and some feel that the cost is quite high. A few guests also pointed out that the parking charges were not specified upfront and suggested that free parking should be included in the room price.
Despite the costs, there are remarks that the parking fee is reasonable compared to other locations and some guests benefitted from special offers like half-price parking for hotel clients. There are isolated reports of issues such as being charged twice for parking or no action taken about parking concerns, but these seem to be exceptions rather than the norm.
In summary, while the Sheraton Heathrow Hotel provides great parking facilities and convenient on-site parking, guests should be prepared for an additional charge of £15 per night, which not everyone finds justified.
Nestled conveniently near Heathrow Airport, the Sheraton Heathrow Hotel presents itself as a modern and clean establishment embodying the renowned Sheraton standard. Guests appreciate the cleanliness and upmarket feel with well-refurbished rooms that are both elegant and structurally appealing. The hotel offers a comfortable space with clean and comfortable beds, making it an excellent choice for those seeking value for money. The higher standard of service and reasonable pricing provide great value, making it a satisfying choice for a stopover at Heathrow. Luxurious, spacious and quiet, the hotel stands out favorably compared to others in the area, ensuring guests have a restful and pleasant stay with easy airport access.
Located conveniently close to the airport, the Sheraton Heathrow Hotel is highly recommended for business travelers. It offers excellent customer service and swift assistance from the staff, ensuring a smooth and efficient experience. The hotel's breakfast service starts early, accommodating those with tight schedules or early flights. Designed with business needs in mind, the hotel provides four-star amenities and comfort, making it a good value for money. Its strategic location is perfect for transit stays, whether for a night before or after a flight. The Sheraton Heathrow is well-suited for various business and leisure purposes, attracting a global clientele.
Guests have praised the Sheraton Heathrow Hotel for its efforts in making the stay comfortable for individuals with disabilities. The front desk staff received commendation for assisting elderly guests and ensuring fair treatment, such as waiving a parking charge for a guest lacking a blue badge. Many noted the good overall accessibility of the hotel, including the wheelchair-friendly entrance and provision of accessible taxis to Terminal 5. However, some criticisms emerged regarding room access with particularly long corridors and insufficient lifts posing challenges for those with limited mobility. Additionally, the absence of handrails in the bathtubs highlighted an area for improvement. Despite these issues, the hotel received approval for its general efforts to cater to disabled guests.
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Location
Breakfast
However, there were also some criticisms. Some guests found the breakfast to be basic, disappointing or stale with specific issues such as dry scrambled eggs and limited fruit options being pointed out. A few reviews mentioned organizational issues such as long waits for room service breakfast, limited staff presence and occasional cold or incorrect orders. There were also remarks about the breakfast being poorly signposted and not as varied as some expected with some guests suggesting it could be improved for better quality and variety.
In conclusion, while many guests enjoyed and found value in the breakfast at Sheraton Heathrow Hotel, a notable portion found areas that could use improvement, indicating an inconsistent breakfast experience.
Dinner
Bar service is also well-regarded with good food options and a quiet, comfortable setting. Room service at the hotel generally receives positive feedback for being tasty and punctual, though there are occasional complaints about service delays and order inaccuracies.
However, some guests find the restaurant pricing steep and note that certain dishes are disappointing. A few reviews mention poor preparation and the availability of limited menu items. Despite these occasional drawbacks, the majority of guests report enjoyable meals and commend the friendly and efficient service. The Sheraton Heathrow's dining facilities, particularly the Cast Iron Grill, seem to provide a generally satisfying culinary experience for travelers.
Rooms
However, there are occasional notes on minor drawbacks such as small rooms, rooms needing a bit of decorating and some rooms not feeling particularly clean. Despite these few negatives, the overall guest sentiment towards the room quality at Sheraton Heathrow Hotel is positive. Guests also note a pleasant and efficient check-in experience, contributing to a relaxed atmosphere for their stay. The modern decor and spacious bathrooms add to the overall positive experience.
For those seeking a quiet and comfortable room with good amenities and excellent cleanliness, Sheraton Heathrow Hotel appears to meet and often exceed expectations. The hotel is well-regarded for providing a very comfortable environment, great for relaxing between trips, making it a reliable choice for travelers in the Heathrow area.
Beds
Cleanliness
Visitors appreciate the clean and tidy environment, noting that everything from the accommodation to the public areas appears fresh and inviting. The hotel staff also receive commendations for their attentiveness and helpfulness, enhancing the overall experience.
Despite a few minor areas needing attention, such as occasional cobwebs and the need to clean around shower hinges, the overall feedback remains highly positive. The clean and comfortable rooms, combined with the hotel's convenience and proximity to the airport, make it a favored choice for many travelers. The attention to detail and consistency in maintaining a clean environment ensure that guests feel welcomed and at ease during their stay.
Staff
Many reviews commend the attentive and accommodating nature of the team, ensuring that guests feel comfortable and well-tended to throughout their stay. The helpfulness extends beyond the reception with bar staff, cleaners and other team members receiving praise for their courteous and friendly interactions.
However, it's noted that the service quality can be inconsistent. Some guests had less satisfactory experiences, particularly with the check-in process and interactions with certain front desk staff. There were occasional mentions of staff needing more training and instances of unfriendliness.
Overall, the staff at the Sheraton Heathrow Hotel are described as a significant asset, contributing to a pleasant and supportive guest experience. While there are areas for improvement, the general consensus is that the team is attentive, friendly and professional, making stays at the hotel enjoyable.
Wi-Fi
Parking
However, parking at the Sheraton Heathrow Hotel comes with a charge of £15 per night, which some guests find expensive, especially in relation to their overall stay costs. There are mentions of parking fees not being initially expected by some visitors and some feel that the cost is quite high. A few guests also pointed out that the parking charges were not specified upfront and suggested that free parking should be included in the room price.
Despite the costs, there are remarks that the parking fee is reasonable compared to other locations and some guests benefitted from special offers like half-price parking for hotel clients. There are isolated reports of issues such as being charged twice for parking or no action taken about parking concerns, but these seem to be exceptions rather than the norm.
In summary, while the Sheraton Heathrow Hotel provides great parking facilities and convenient on-site parking, guests should be prepared for an additional charge of £15 per night, which not everyone finds justified.
4 Star
Business
Accessible
No, Sheraton Heathrow Hotel doesn't have any pool.
No, a spa isn't available at Sheraton Heathrow Hotel.
Yes, Sheraton Heathrow Hotel welcomes dogs.
Yes, parking facilities are available at Sheraton Heathrow Hotel.
Yes, Sheraton Heathrow Hotel has a gym.
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