InfoSummary of reviewsMidtown Shangri-La in Hangzhou is highly regarded for its outstanding location, situated just a short walk from the famous West Lake. This prime positioning makes it an excellent choice for tourists eager to explore Hangzhou's natural beauty. Guests appreciate its proximity to the Kerry Centre mall, which offers a variety of dining and shopping options, as well as easy access to public transportation for exploring the city further. The hotel's location in the city center provides a perfect blend of convenience and luxury, suitable for families and individuals alike.
The breakfast experience at the hotel is widely praised, with guests enjoying the diverse and delicious options available. Many describe the breakfast as fantastic and exceptional, catering well to a variety of preferences. While there are minor suggestions for improvement to meet specific international tastes, the breakfast generally remains a highlight of the stay for most visitors.
Guests consistently commend the spacious, modern, and comfortable rooms of Midtown Shangri-La. The accommodations are highlighted for their cleanliness, with bright and pleasant ambiances that enhance the overall experience. The executive suites are particularly noted for their ample space and comfort, suitable for accommodating two people. High-quality toiletries and well-maintained facilities add to the positive impression of the rooms.
Cleanliness is a standout feature at the hotel, with guests repeatedly noting the very clean environment, spacious rooms, and well-maintained facilities. The attentive housekeeping staff ensures a consistently comfortable stay, with their efforts highly appreciated by visitors.
The exceptional staff at Midtown Shangri-La also receives high praise from guests. Reviews frequently emphasize the staff's attentiveness, friendliness, and helpfulness, with guest relations and concierge teams standing out for their excellent service. The staff's dedication to ensuring a welcoming and comfortable experience is evident in their courteous and prompt responses to guest needs, making a significant contribution to the overall positive impression of the hotel. Show more
InfoSummary of reviewsSofitel Hangzhou Westlake offers an exceptional stay experience, highlighted by its prime location just steps away from the iconic West Lake. Guests consistently praise the hotel's ideal setting for exploring the vibrant surroundings and its proximity to key attractions, shopping venues, and dining options. The panoramic views from the rooftop terrace further enhance its allure, making it a coveted choice for visitors to Hangzhou.
The hotel's breakfast is a standout feature, with a comprehensive buffet offering a wide range of local and international options. While some guests note a lack of variety over successive days, the quality and diversity generally satisfy guests, ensuring a pleasant start to their day. The professionalism and cleanliness maintained by the staff further complement the dining experience.
Dining options extend to include a commendable Chinese restaurant offering authentic local dishes and a diverse evening buffet, catering to various tastes. While some guests have differing opinions regarding the pricing and quality compared to external options, the overall dining experience receives favorable remarks for its quality and attentive service.
Room accommodations are spacious, clean, and comfortable, with guests frequently appreciating the upkeep and amenities. Though some décor may appear dated, the serene environment, firm beds, and picturesque views compensate, providing an inviting space for relaxation. The admirable cleanliness throughout the hotel's facilities and rooms adds to the comfort, creating a peaceful retreat enhanced by the staff’s helpful and friendly demeanor.
While some minor issues such as varied mattress firmness and limited English proficiency among staff persist, the overall service, led by the exceptionally attentive team, meets the expectations of a five-star establishment. The hotel’s luxury is underscored by its elegant decor and well-appointed amenities, though guests may note some areas requiring modernization. For those who prioritize ambiance, sophisticated amenities, and a prime location near West Lake, Sofitel Hangzhou Westlake offers a commendable, luxurious experience. Show more
