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Summary of reviewsHoliday Inn Express Hotel & Suites Gulf Shores by IHG, garners praise for its strategic and convenient location, making it ideal for both business and leisure travelers. Situated just a short drive from the beach and near local attractions, restaurants and shopping venues, the hotel's central position is highly appreciated. Guests also note the tranquility of the surroundings and the ample parking that accommodates larger vehicles like boats, enhancing its appeal for a broader range of visitors.
The breakfast experience at the hotel is a standout feature, earning highly favorable reviews. Guests consistently describe it as excellent with a variety of hot and cold options that cater to diverse tastes. The cleanliness and maintenance of the breakfast area, along with the friendly staff, contribute to an overall positive dining experience.
Rooms at the hotel receive commendations for their size, comfort and modernity. Cleanliness is generally well-regarded and the bedding and king-sized beds are frequently highlighted for their comfort. However, there are occasional issues with room odors and ant infestations, indicating some inconsistencies in maintenance. Despite these minor setbacks, the overall room experience is positive, supported by helpful and friendly staff.
Reviews on cleanliness are mixed. While many guests find the hotel extremely clean and well-maintained with fresh towels and regular trash removal, others note issues with carpet stains, dirt build-up and musty odors. Some even report ant infestations. Nonetheless, the general sentiment leans towards a clean and comfortable environment, largely due to the diligent housekeeping staff.
The staff at Holiday Inn Express Hotel & Suites Gulf Shores receives consistent praise across reviews. Descriptions emphasize their friendliness, helpfulness and professional demeanor, creating a welcoming atmosphere throughout the stay. Specific staff members, particularly at the front desk, are noted for their exceptional service, contributing to a comfortable and enjoyable experience.
The pool offers a mixed bag of experiences. While it serves as a relaxing spot for many guests, particularly children, cleanliness issues such as debris and sand are noted. Some guests also reported broken equipment, highlighting a need for more regular maintenance. Despite these drawbacks, the pool remains a valued amenity for numerous visitors.
Beds at the hotel receive high marks for their comfort, frequently described as super comfy and wonderfully comfortable. While a few guests found some beds too firm or high, the majority enjoyed a restful night's sleep.
Overall, the Holiday Inn Express Hotel & Suites Gulf Shores offers a reliable and consistent experience. Most guests rate their stay highly with strengths in location, cleanliness, staff service and breakfast offerings. While minor improvements in decor and maintenance could enhance the stay further, the hotel generally meets the expectations of travelers, making it a sensible choice for accommodations in Gulf Shores. Show more
Read review summaries for all categories
Categories
Resort with Swimming Pool
This hotel includes both indoor and outdoor pools. The indoor pool allows for year-round swimming, while the outdoor pool is perfect for enjoying the Gulf Shores sunshine.
Outdoor Pool
Business Resort
This hotel provides convenient amenities for business travelers. It offers a lift, a snack and drink vending machine.
Accessible Resort
Provides accessible rooms and amenities. Offers a convenient and comfortable stay for guests requiring accessibility features.
Resort with Gym
This Holiday Inn Express provides a fitness center. The gym access is complemented by the hotel's other standard amenities.
3-Star Resort
This Holiday Inn Express provides a solid experience with positive guest reviews, often highlighting the cleanliness and helpful staff. The inclusion of suites offers additional space and amenities, enhancing the overall value.
Resort for Honeymoon
Resort with Outdoor Pool
Room Types
Standard RoomRoom features a microwave, a small refrigerator and tea and coffee-making facilities.
Standard Room with Two Queen BedsRoom features a microwave, a small refrigerator and tea and coffee-making facilities.
Queen Suite with Two Queen BedsRoom features a microwave, a small refrigerator and tea and coffee-making facilities.
Queen Room with Two Queen Beds - Disability Access with Bath TubStandard disability access room with grab bars in bath/shower and features a seating area.
Standard King RoomRoom features a microwave, a small refrigerator and tea and coffee-making facilities.
Standard King Room with Mobility Accessible TubStandard disability access room with grab bars in bath/shower.
King SuiteIncludes sofa bed
Executive Queen Room with Two Queen BedsLarger room with sofa bed
Standard King Room with Mobility Accessible Roll-In ShowerThis double room's standout features are the private pool and hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
The Holiday Inn Express Hotel & Suites Gulf Shores in Gulf Shores, Alabama, is praised for its convenient and central location, whether for business or leisure. Guests find it ideally situated close to the beach with many noting it is just a short drive away. The hotel is also conveniently positioned near restaurants, shopping venues and local attractions, providing easy access for visitors. Its proximity to a state park and bike trails is appreciated, particularly by those who enjoy outdoor activities. Guests also highlight the quiet area, just two blocks off the highway, which offers a tranquil setting while still being near essential locations. Families and visitors mention that everything needed for a comfortable stay is readily available around the hotel. The ample parking even accommodates larger vehicles, such as boats, enhancing its appeal for a wider range of travelers. Cleanliness and the welcoming staff round out the positive remarks about this well-located hotel.
Breakfast
The breakfast experience at the Holiday Inn Express Hotel & Suites Gulf Shores by IHG, receives highly favorable remarks from guests. Descriptions of the breakfast include plenty of options and a variety of both hot and cold items, ensuring there is something for every palate. Many guests emphasized the breakfast as being great, amazing and excellent, praising the freshness and the filling nature of the food. The quality of the breakfast appears to be consistently high with adjectives like awesome, fantastic and wonderful frequently mentioned. The cleanliness and upkeep of the breakfast area, as well as the friendly demeanor of the staff, who maintained the area diligently, further enhance the dining experience. Though there were minor critiques regarding specific items like the powder eggs and rubbery turkey sausage, the overall sentiment leans heavily towards satisfaction with many deeming it the best hotel breakfast they've encountered. The later closing time of the breakfast service was also noted positively, providing flexibility for guests. Overall, the breakfast at this hotel appears to be a significant plus for guests, contributing positively to their stay.
Rooms
The rooms at the Holiday Inn Express Hotel & Suites Gulf Shores are frequently praised for their size and comfort. Many guests found the rooms to be spacious, clean and well-maintained, providing a comfortable place to stay and rest. Clean bedding and towels are a standard and the king-sized beds and pillows particularly stood out for their comfort.
Guests also appreciated the overall cleanliness and modernity of the rooms with many noting that they were well-kept. However, there were occasional complaints about room odors and the presence of ants, indicating some inconsistencies in room maintenance. Despite these issues, guests generally had a positive experience, citing the helpful and friendly staff, excellent breakfast and the convenience of the location as key highlights.
Beds
The Holiday Inn Express Hotel & Suites Gulf Shores receives consistent praise for the comfort of its beds. Numerous guests have highlighted the beds as very comfortable with some describing them as wonderfully comfortable, super comfy and one of the most comfortable beds they've ever experienced. Alongside the soft pillows, many found the sleeping experience highly satisfactory. However, a few guests did feel that some beds were too firm or too high, causing minor inconveniences. Overall, the majority of guests enjoyed a restful night on the hotel's comfortable beds.
Cleanliness
Holiday Inn Express Hotel & Suites Gulf Shores receives mixed reviews concerning its cleanliness. Many guests appreciate the clean, spacious rooms and find the overall facility to be super clean and comfortable. Several reviews highlight the friendliness and professionalism of the staff, noting that the cleaning staff keeps the rooms stocked with fresh towels and empties trash regularly.
The property is frequently described as clean and well-maintained, inside and out with a convenient location and a welcoming atmosphere. Some guests commend the hotel for its modern and large rooms, remarking that everything is spotless and well-run.
However, a number of reviews express concerns over the state of the carpets, mentioning issues such as stains, dirt build-up and unpleasant smells. Several guests pointed out that the rooms could use better cleaning, particularly under and around air conditioners and in the bathrooms. Some reported dampness, musty odors and even ant infestations. Despite these issues, many reviews emphasize the overall cleanliness and comfort of the hotel, supported by friendly and attentive staff.
Staff
The guest reviews for Holiday Inn Express Hotel & Suites Gulf Shores highlight an exceptionally positive experience with the staff. Descriptions frequently emphasize the friendliness, helpfulness and accommodating nature of the team, creating a welcoming atmosphere from check-in to check-out. The cleaning staff also receives praise for their friendliness, contributing to an overall pleasant stay. Specific staff members, such as the front desk clerks, are noted for going above and beyond, enhancing the guest experience. Management is described as professional and attentive, promptly addressing any issues. Overall, the staff's phenomenal service significantly contributes to a comfortable and enjoyable hotel experience, making guests feel at home.
Pool
The pool at the Holiday Inn Express Hotel & Suites Gulf Shores by IHG, offers a mixed experience for guests. Many appreciate the outdoor pool as a relaxing and comfortable spot with some children thoroughly enjoying their time there. The pool area, although small and sometimes perceived as tiny, provides a simple yet enjoyable escape.
However, cleanliness appears to be an issue with multiple guests noting that the pool required more frequent cleaning. Complaints include styrofoam debris, sand at the bottom and even black mold around the edge. There were also instances of broken equipment, such as a drain that caused injury to a guest. Despite these issues, the pool remains a valued amenity for many visitors.
3 Star
Holiday Inn Express Hotel & Suites Gulf Shores by IHG, offers a consistent and reliable experience according to recent reviews. Guests generally rate the hotel between 6 and 9 out of 10, indicating a positive impression. The hotel is appreciated for its strategic location in Gulf Shores, making it attractive for both business and leisure travelers.
Overall, cleanliness is a frequently noted strength with visitors commending the well-maintained rooms and facilities. The staff receives high marks for their friendliness and professionalism, contributing to a welcoming atmosphere that enhances the stay. The breakfast offerings also receive commendable feedback, praised for being tasty and varied, which sets a good start to the day.
While the hotel successfully meets expectations for a comfortable stay, there are occasional mentions of room for improvement in areas such as decor and amenities. Some guests perceive certain aspects of the facilities to be dated, which might benefit from minor updates to add a more contemporary feel.
In conclusion, the Holiday Inn Express Hotel & Suites Gulf Shores meets the expectations of most travelers, providing a clean, friendly and convenient lodging option. It stands out particularly for its service quality and breakfast offerings, making it a sensible choice for a stay in Gulf Shores.
Yes, Holiday Inn Express Hotel & Suites Gulf Shores by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Gulf Shores by IHG.
No, Holiday Inn Express Hotel & Suites Gulf Shores by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Gulf Shores by IHG.
Yes, Holiday Inn Express Hotel & Suites Gulf Shores by IHG has a gym.