Hotel Villas Santander
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Villas Santander in Guatemala City is often recommended for its prime location, offering easy access to Zona 10, shopping centers, and various dining options, as well as its proximity to the airport. The hotel is appreciated for its quiet and safe residential setting, which ensures a peaceful retreat for travelers. Guests highlight the convenient parking options and commend the in-house restaurant for its excellent dinner offerings, including attentive service and high-quality food. Additionally, the staff at Hotel Villas Santander receive accolades for their friendly and helpful nature, contributing significantly to a welcoming experience.
Despite minor issues with breakfast inclusivity and occasional room maintenance concerns, the hotel manages to provide a generally comfortable and spacious accommodation with modern, minimalist designs. Guests note the comfort of larger beds and the cleanliness of the rooms, although there are mentions of inconsistencies in bedding and room ventilation. Wi-Fi service receives mixed reviews, with some guests experiencing connectivity issues that could benefit from further improvement.
While parking facilities are overall satisfactory, some logistical elements like garage access require slight adjustment. The hotel offers promising features for those seeking budget-friendly options, although certain aspects like accessibility for families and room soundproofing merit attention to enhance guest satisfaction.
In summary, Hotel Villas Santander stands out for its strategic location, attentive staff, and impressive dining services, balancing affordability with amenities to provide a comfortable stay for leisure and business travelers. With continued attention to room amenities and breakfast service clarity, the hotel could further elevate its appeal among visitors to Guatemala City.
Categories
Despite minor issues with breakfast inclusivity and occasional room maintenance concerns, the hotel manages to provide a generally comfortable and spacious accommodation with modern, minimalist designs. Guests note the comfort of larger beds and the cleanliness of the rooms, although there are mentions of inconsistencies in bedding and room ventilation. Wi-Fi service receives mixed reviews, with some guests experiencing connectivity issues that could benefit from further improvement.
While parking facilities are overall satisfactory, some logistical elements like garage access require slight adjustment. The hotel offers promising features for those seeking budget-friendly options, although certain aspects like accessibility for families and room soundproofing merit attention to enhance guest satisfaction.
In summary, Hotel Villas Santander stands out for its strategic location, attentive staff, and impressive dining services, balancing affordability with amenities to provide a comfortable stay for leisure and business travelers. With continued attention to room amenities and breakfast service clarity, the hotel could further elevate its appeal among visitors to Guatemala City.
Dog Friendly Hotel
This hotel is dog-friendly.
Hotel with Free Wi-Fi
Located in Villas Santander, this hotel offers free Wi-Fi. It's a suitable option for travelers seeking comfortable accommodation and internet access.
Hotel with Parking
Hotel Villas Santander features free private parking. This offers a convenient and secure option for guests with vehicles.
4-Star Hotel
This hotel offers comfortable accommodations and a relaxing atmosphere. Guests can enjoy well-appointed rooms and friendly service. Its location provides easy access to nearby attractions.
Family Friendly Hotel
Cheap Hotel
Small Hotel
Guest Reviews
Hotel Villas Santander is celebrated for its exceptional location, making it a top choice for visitors to Guatemala City. Nestled in a quiet and safe neighborhood, it offers convenient access to the vibrant Zona 10, shopping centers, banks, and chain restaurants, enhancing its appeal for both leisure and business travelers. Its proximity to the airport is particularly advantageous for those with early morning flights or late arrivals. Guests appreciate its central positioning, which allows for easy navigation to various points of interest, including the lively Cayalá area and several shopping malls.
The residential setting of the hotel ensures a tranquil atmosphere, ideal for relaxing after a day exploring the city. Additionally, the hotel is well-regarded for offering a peaceful retreat with ample parking and modern facilities. The in-house restaurant provides good food and attentive service, adding to the overall experience.
Despite minor drawbacks like limited nearby shops, Hotel Villas Santander remains a highly recommended choice due to its strategic location, affordability, and welcoming services that cater well to travelers seeking convenience and comfort in Guatemala City.
Hotel Villas Santander offers breakfast that has garnered mixed reviews from guests, with several positive aspects highlighted. Guests have commended the delicious food at the restaurant, particularly pointing out the pancakes and the freshness of the chapin breakfast. Many reviewers appreciated the attentiveness of the staff, particularly a server praised for her attentive service during breakfast.
However, there were frequent mentions of breakfast packages not being included as described, leading to some confusion among guests. Additional charges for items like orange juice, coffee, and bacon were commonly noted, indicating a need for clearer communication about what is included. The breakfast hours are convenient, starting at 7 am, accompanied by good coffee, which is appreciated by early risers. On the downside, some guests noted that the breakfast options were limited and could become monotonous after a couple of visits.
Overall, while there are instances of well-prepared and tasty food, the consistency and transparency regarding what is included in the breakfast package appear to be areas needing improvement to enhance the guest experience at Hotel Villas Santander.
Hotel Villas Santander impresses guests with its excellent dining experience that stands out as a highlight of their stay. Guests frequently praise the restaurant for its delicious and high-quality food, which is consistently described as very good or excellent. The restaurant offers a small but well-curated menu, ensuring a pleasant dining experience for all. The on-site restaurant provides a convenient option for travelers, with the added benefit of great room service. The restaurant's service is another standout feature, with guests noting the attentive and friendly staff who go above and beyond, even accommodating late diners with a welcoming attitude. Additionally, the restaurant's facilities are noted to be new and well-maintained, further enhancing the overall dining experience at Hotel Villas Santander.
Hotel Villas Santander offers a mixed bag when it comes to its room accommodations. Many guests find the rooms to be spacious and comfortable, with a cozy and clean atmosphere that enhances their stay. The design of the rooms is generally modern and minimalist, catering to guests seeking a straightforward place to rest. Some travelers appreciate the quietness of the rooms despite the lack of amenities like air conditioning or fans, noting how calm and comfortable the environment is.
Rooms are often noted for their good size, and many guests find the bedding to be comfortable despite occasional issues with sheets and pillows. Although some rooms include a kitchen, and overall cleanliness is frequently praised, there are concerns raised about cleanliness and maintenance, particularly regarding bathrooms and general ventilation. Issues with humidity and musty smells are common, posing challenges for sensitive guests.
Location-wise, rooms are situated in the basement of the hotel, which means guests navigate stairs to reach them as there is no elevator. This aspect receives mixed reviews, with some finding it cumbersome, especially when carrying luggage. Proximity to reception, kitchens, or other facilities occasionally results in noise disturbances, detracting from the potential tranquility of the stay.
Overall, Hotel Villas Santander offers a simple and practical accommodation choice, particularly for those who prioritize budget options and comfort over amenities. While offering promising modern facilities, it could benefit from improvements in ventilation, noise control, and room maintenance to enhance overall guest satisfaction.
Hotel Villas Santander offers varied experiences when it comes to the comfort of their beds, as reflected in guest reviews. The establishment seems to have an inconsistency in bedding quality, with some visitors appreciating the comfort provided, while others find it lacking. On the positive end, several guests have noted that the beds are super comfortable, making for a restful night, and the large size of some beds adds to the sense of comfort. Some reviewers highlight spacious rooms alongside comfortable sleeping arrangements, contributing to an overall agreeable stay.
However, criticism is prevalent regarding the beds being hard or uncomfortable, with several mentioning that the mattresses can lead to back pain. Issues with the cleanliness of the bedding, including dirty or stained sheets and pillows, are also pointed out by some guests. The pillows, specifically, have been a source of dissatisfaction due to poor quality, requiring creative adjustments to use comfortably. Accompanying the bedding complaints are concerns about room odors and noise levels from nearby hotel areas, impacting the potential for restful sleep.
The feedback indicates that while some guests have found the bedding satisfactory, improvements could greatly enhance comfort and sleep quality for all visitors. Guests looking for reliability in comfort may want to consider these mixed reviews when choosing their accommodation at Hotel Villas Santander.
Hotel Villas Santander presents a contrasting picture when it comes to cleanliness. Many guests appreciate the spotless state of the rooms and the overall well-maintained facilities. The hotel is often described as clean and comfortable, with spacious rooms and efficient staff contributing to a positive stay. Its proximity to the airport and presence in a safe area adds a layer of convenience. Some guests noted the pleasant fragrance upon arrival and the minimalist aesthetics, which resonate with those who prefer a no-fuss environment.
However, the other side of the coin reveals some discrepancies in the consistency of cleanliness. Several guests reported issues with dusty environments, unclean sheets, and the presence of pests. Instances of stained linens and towels, and mold in some areas, point to a need for improvements in housekeeping. Moreover, amenities like air conditioning and ventilation were found lacking, occasionally resulting in unpleasant odors. Addressing these concerns while maintaining the positive aspects would enhance the overall experience for guests.
Hotel Villas Santander has garnered a reputation for its exceptionally friendly and attentive staff. Visitors frequently highlight the warm and helpful nature of the reception team, with special mentions of staff members like Josue at the front desk, who is noted for his kindness and efficiency. The hotel's restaurant staff receive consistent praise for their accommodating service and willingness to tailor food orders to guests' preferences. Overall, the staff are described as attentive, understanding, and always ready to assist, whether it's helping with early breakfast arrangements or storing luggage. While a few experiences with the daytime receptionists were less favorable, these instances appear to be exceptions rather than the rule. The hotel's facilities complement the welcoming atmosphere, with guests appreciating the new and comfortable surroundings in a well-positioned and safe location. Despite some minor hiccups, the dedication to excellent customer service makes Hotel Villas Santander a standout choice for many travelers.
Hotel Villas Santander offers a mixed experience when it comes to Wi-Fi access. On the positive side, some guests have praised the hotel for providing excellent internet coverage throughout the property. However, several guests have expressed concerns about the quality and performance of the Wi-Fi, noting issues such as poor signal strength, slow speeds, and difficulties in accessing applications. There have been instances where the internet did not work as advertised, further frustrating visitors who had expectations for reliable connectivity. Additionally, obtaining the Wi-Fi password has not always been straightforward, requiring some guests to go out of their way to request it. While the hotel does manage to provide internet service, the overall consistency and reliability appear to be areas for improvement.
Hotel Villas Santander offers a variety of parking options that generally satisfy guests' needs. The presence of private and secure parking is consistently highlighted as a significant advantage, adding peace of mind for visitors with vehicles. The parking area is described as ample and conveniently located, complementing the hotel's excellent location. For larger groups or instance when demand exceeds the main parking area, the hotel provides an annex parking lot, which is appreciated for its safety. Additionally, guests appreciate the free parking option available within the hotel premises.
While the parking facilities are generally praised, several minor inconveniences are mentioned. The requirement to ring reception to access the garage is noted by some as slightly cumbersome. Moreover, there were mixed comments about parking availability, with a few reviews mentioning limited or uncomfortable parking experiences. Despite these challenges, guests seem overall content with the secure and private parking arrangements and find them to be a beneficial feature of their stay at Hotel Villas Santander.
Hotel Villas Santander, situated conveniently near the airport, the capital, and the upscale area of Ciudad Cayalá in Guatemala, receives praise for its strategic and secure location. Guests appreciate the attentive and helpful service during breakfast, where the staff ensures a pleasant experience for families. These positives, however, are countered by concerns that suggest the property may not be ideal for families with young children or elderly adults due to certain aspects of the infrastructure.
Access issues are noted, namely the absence of ramps for large suitcases, presenting challenges for guests with heavy luggage or family members with disabilities. Accommodation issues further arise with insufficient towel provision for families, raising concerns about the hotel's readiness to accommodate larger groups comfortably.
The establishment's cleanliness draws criticism, with reports of general untidiness, humidity concerns, and unwelcoming creatures like cockroaches. Some guests have encountered unsettling features within rooms, such as partially exposed wells, which evoke discomfort reminiscent of horror movie settings. While such peculiarities sparked unease, they were, fortunately, accompanied by no adverse incidents.
In summary, Hotel Villas Santander offers a location advantage with commendable service but struggles with several family-friendly criteria, cleanliness, and accessibility issues.
Location Show Map
Location
The residential setting of the hotel ensures a tranquil atmosphere, ideal for relaxing after a day exploring the city. Additionally, the hotel is well-regarded for offering a peaceful retreat with ample parking and modern facilities. The in-house restaurant provides good food and attentive service, adding to the overall experience.
Despite minor drawbacks like limited nearby shops, Hotel Villas Santander remains a highly recommended choice due to its strategic location, affordability, and welcoming services that cater well to travelers seeking convenience and comfort in Guatemala City.
Breakfast
However, there were frequent mentions of breakfast packages not being included as described, leading to some confusion among guests. Additional charges for items like orange juice, coffee, and bacon were commonly noted, indicating a need for clearer communication about what is included. The breakfast hours are convenient, starting at 7 am, accompanied by good coffee, which is appreciated by early risers. On the downside, some guests noted that the breakfast options were limited and could become monotonous after a couple of visits.
Overall, while there are instances of well-prepared and tasty food, the consistency and transparency regarding what is included in the breakfast package appear to be areas needing improvement to enhance the guest experience at Hotel Villas Santander.
Dinner
Rooms
Rooms are often noted for their good size, and many guests find the bedding to be comfortable despite occasional issues with sheets and pillows. Although some rooms include a kitchen, and overall cleanliness is frequently praised, there are concerns raised about cleanliness and maintenance, particularly regarding bathrooms and general ventilation. Issues with humidity and musty smells are common, posing challenges for sensitive guests.
Location-wise, rooms are situated in the basement of the hotel, which means guests navigate stairs to reach them as there is no elevator. This aspect receives mixed reviews, with some finding it cumbersome, especially when carrying luggage. Proximity to reception, kitchens, or other facilities occasionally results in noise disturbances, detracting from the potential tranquility of the stay.
Overall, Hotel Villas Santander offers a simple and practical accommodation choice, particularly for those who prioritize budget options and comfort over amenities. While offering promising modern facilities, it could benefit from improvements in ventilation, noise control, and room maintenance to enhance overall guest satisfaction.
Beds
However, criticism is prevalent regarding the beds being hard or uncomfortable, with several mentioning that the mattresses can lead to back pain. Issues with the cleanliness of the bedding, including dirty or stained sheets and pillows, are also pointed out by some guests. The pillows, specifically, have been a source of dissatisfaction due to poor quality, requiring creative adjustments to use comfortably. Accompanying the bedding complaints are concerns about room odors and noise levels from nearby hotel areas, impacting the potential for restful sleep.
The feedback indicates that while some guests have found the bedding satisfactory, improvements could greatly enhance comfort and sleep quality for all visitors. Guests looking for reliability in comfort may want to consider these mixed reviews when choosing their accommodation at Hotel Villas Santander.
Cleanliness
However, the other side of the coin reveals some discrepancies in the consistency of cleanliness. Several guests reported issues with dusty environments, unclean sheets, and the presence of pests. Instances of stained linens and towels, and mold in some areas, point to a need for improvements in housekeeping. Moreover, amenities like air conditioning and ventilation were found lacking, occasionally resulting in unpleasant odors. Addressing these concerns while maintaining the positive aspects would enhance the overall experience for guests.
Staff
Wi-Fi
Parking
While the parking facilities are generally praised, several minor inconveniences are mentioned. The requirement to ring reception to access the garage is noted by some as slightly cumbersome. Moreover, there were mixed comments about parking availability, with a few reviews mentioning limited or uncomfortable parking experiences. Despite these challenges, guests seem overall content with the secure and private parking arrangements and find them to be a beneficial feature of their stay at Hotel Villas Santander.
Family
Access issues are noted, namely the absence of ramps for large suitcases, presenting challenges for guests with heavy luggage or family members with disabilities. Accommodation issues further arise with insufficient towel provision for families, raising concerns about the hotel's readiness to accommodate larger groups comfortably.
The establishment's cleanliness draws criticism, with reports of general untidiness, humidity concerns, and unwelcoming creatures like cockroaches. Some guests have encountered unsettling features within rooms, such as partially exposed wells, which evoke discomfort reminiscent of horror movie settings. While such peculiarities sparked unease, they were, fortunately, accompanied by no adverse incidents.
In summary, Hotel Villas Santander offers a location advantage with commendable service but struggles with several family-friendly criteria, cleanliness, and accessibility issues.
No, Hotel Villas Santander doesn't have any pool.
No, a spa isn't available at Hotel Villas Santander.
Yes, Hotel Villas Santander welcomes dogs.
Yes, parking facilities are available at Hotel Villas Santander.
No, Hotel Villas Santander doesn't have a gym.
Location Show Map
More Options
