Crowne Plaza Guangzhou City Centre by IHG - Free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Crowne Plaza Guangzhou City Centre, an IHG Hotel, receives largely positive reviews for its central location, breakfast offerings, room comfort, cleanliness and staff service. Its prime positioning in Guangzhou offers easy access to shopping malls, markets and a variety of Arabic, Turkish and halal restaurants, making it particularly appealing to Muslim travelers. Proximity to metro stations and taxi availability enhances the convenience for guests to explore the city.
Breakfast at the hotel is generally well-received, noted for its variety and the effort to cater to different dietary preferences, including halal, vegetarian and vegan options. Guests appreciate the quality and freshness of the food as well as the service, although some suggest more variety and addition of Western breakfast items.
The rooms are frequently praised for their spaciousness, comfort and cleanliness with many highlighting the pleasant and quiet environment. Despite some mentions of dated decor and occasional maintenance issues, the rooms remain a dependable and comfortable choice, especially for families attending events like the Canton Fair, who also appreciate the themed children's rooms.
Cleanliness is another strong point with many reviews commending the attentive housekeeping staff and the overall well-maintained property. However, there are isolated reports of issues like dirty carpets and unpleasant odors, suggesting occasional lapses in the cleaning routine.
The hotel staff are a standout feature, often described as friendly, responsive and helpful. Individual staff members receive special mentions for their exceptional service, contributing to a welcoming atmosphere. While some communication barriers exist, the overall professionalism and dedication of the staff have a significant positive impact on guests' experiences.
One area in need of improvement is the WiFi service, which many guests find poor and unreliable, posing issues for business travelers. Additionally, some construction noise has been noted as a disturbance.
Beds at the hotel are generally found to be comfortable and conducive to restful sleep, despite a few mentions of them being too hard or in need of replacement.
Overall, the Crowne Plaza Guangzhou City Centre is well-regarded for its strategic location, excellent breakfast, comfortable rooms and commendable staff service, making it a recommended choice for both business and leisure travelers.
Categories
Breakfast at the hotel is generally well-received, noted for its variety and the effort to cater to different dietary preferences, including halal, vegetarian and vegan options. Guests appreciate the quality and freshness of the food as well as the service, although some suggest more variety and addition of Western breakfast items.
The rooms are frequently praised for their spaciousness, comfort and cleanliness with many highlighting the pleasant and quiet environment. Despite some mentions of dated decor and occasional maintenance issues, the rooms remain a dependable and comfortable choice, especially for families attending events like the Canton Fair, who also appreciate the themed children's rooms.
Cleanliness is another strong point with many reviews commending the attentive housekeeping staff and the overall well-maintained property. However, there are isolated reports of issues like dirty carpets and unpleasant odors, suggesting occasional lapses in the cleaning routine.
The hotel staff are a standout feature, often described as friendly, responsive and helpful. Individual staff members receive special mentions for their exceptional service, contributing to a welcoming atmosphere. While some communication barriers exist, the overall professionalism and dedication of the staff have a significant positive impact on guests' experiences.
One area in need of improvement is the WiFi service, which many guests find poor and unreliable, posing issues for business travelers. Additionally, some construction noise has been noted as a disturbance.
Beds at the hotel are generally found to be comfortable and conducive to restful sleep, despite a few mentions of them being too hard or in need of replacement.
Overall, the Crowne Plaza Guangzhou City Centre is well-regarded for its strategic location, excellent breakfast, comfortable rooms and commendable staff service, making it a recommended choice for both business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Crowne Plaza Guangzhou City Centre is part of the IHG Green Engage program, which helps hotels track and improve green operations.
Family Friendly Hotel
Provides a free kids club and family theme rooms designed for families traveling with children. The rooms are spacious, and the hotel offers a large selection of items for breakfast.
Hotel near Nightlife Spots
Crowne Plaza Guangzhou City Centre is among the best hotels near nightlife spots in Guangzhou. It's located in a lively area with bars and clubs.
Hotel with Swimming Pool
Offers a great pool experience with the added convenience of a free shuttle to the Canton Fair. The hotel is known for its excellent amenities and service.
Heated Pool Outdoor Pool
Business Hotel
This hotel offers free shuttle service between the hotel and Exhibition Center during the Canton Fair, along with exhibitor registration counters. It is strategically located for business travelers.
Hotel with Parking
Offers free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter. Centrally located with good parking and convenient access to the city.
Accessible Hotel
This hotel ensures wheelchair accessibility throughout its grounds and provides wheelchair access to common and public areas. It also offers a range of services to support guests with disabilities.
Hotel with Gym
Crowne Plaza Guangzhou City Centre includes a gym, providing guests with facilities for exercise and maintaining their fitness levels.
Hotel with Tennis Courts
The hotel is known to have tennis courts. Offers a convenient location and good service.
Hotel with Outdoor Pool
Features a decent outdoor pool with a central location and adequate amenities. The pool area offers a convenient option for a quick swim.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
5-Star Hotel
Skyscraper Hotel
Hotel with Heated Pool
Guest Reviews
Situated in a prime spot in Guangzhou, the Crowne Plaza Guangzhou City Centre, an IHG Hotel, boasts an excellent location praised by its guests. Positioned conveniently close to the bustling city center, the hotel offers easy access to a variety of amenities, including numerous shopping malls and markets. This central location ensures that visitors can effortlessly explore local dining options, particularly a vast array of Arabic, Turkish and halal restaurants, making it an ideal choice for Muslim travelers.
Close proximity to metro stations, particularly the Gold Mine Metro Station, provides guests with convenient access to explore the wider city. The area surrounding the hotel is also well-served by taxis, adding to the ease of getting around. The hotel's strategic location bridges the new and old Arab areas of the city, allowing guests to experience the diverse cultural offerings of Guangzhou.
Overall, guests have highlighted the notable cleanliness and spaciousness of the rooms, coupled with friendly and helpful staff, which complement the hotel's superb geographical positioning. The Crowne Plaza Guangzhou City Centre clearly stands out as a central and highly accessible lodging choice, perfect for both business travelers and families alike.
The breakfast at Crowne Plaza Guangzhou City Centre receives generally positive feedback with many guests praising its variety and taste. The breakfast offerings are described as comprehensive, extensive and diverse, catering to different dietary preferences including halal, vegetarian and vegan. The location, particularly the Sultan Turkish restaurant, is highlighted positively alongside the breakfast experience.
Guests appreciate the special sections dedicated to Indian and Muslim food, noting the effort to accommodate various culinary preferences. The quality and freshness of the food are frequently mentioned with terms like delicious, hearty and top-notch being commonly used.
However, there are some areas for improvement. Some guests express a desire for more pure vegetarian options, Western breakfast items and a richer selection overall. A few reviewers mentioned the breakfast not being varied enough or noted instances where food counters seemed empty.
Front desk reception and the breakfast service receive accolades for politeness and efficiency, enhancing the dining experience. Overall, the breakfast at this hotel is largely seen as a positive aspect, contributing to a comfortable and varied start to the day.
Guests of the Crowne Plaza Guangzhou City Centre frequently highlight the spaciousness and comfort of the rooms, noting that they are generally very large and provide ample space. Many reviews emphasize the excellent and quiet room environment, contributing to a restful stay. The bathrooms are similarly described as large and well-equipped, offering satisfying facilities. Cleanliness is often positively mentioned, underscoring a good standard of maintenance for most guests. Despite the overall positive experience, some reviews mention that the rooms and hotel facilities appear old and in need of updates with occasional issues such as unpleasant smells or dated decor. However, the accommodation remains highly regarded for its size, comfort and cleanliness, making it a dependable choice for travelers, especially those attending the Canton Fair. Families also particularly appreciated the themed rooms catering to children, which include enjoyable features such as a spacious tub.
At the Crowne Plaza Guangzhou City Centre, the general consensus among guests is that the beds are quite comfortable, often mentioned as lovely and accommodating. Many reviews highlight the comfort of the mattresses and the quality of the bedding, which contributes to a restful sleep. Guests appreciate the spacious and clean rooms, which further enhance the sleeping experience. However, it's worth noting that there are occasional mentions of beds being too hard with some guests feeling that the springs are noticeable. A few reviews also hint at issues with bedding cleanliness and the need for bed replacements. Despite these occasional concerns, the overall sentiment towards the beds is positive with many guests enjoying their comfort and support during their stay.
Crowne Plaza Guangzhou City Centre, an IHG Hotel, presents a mixed but largely positive picture when it comes to cleanliness, a crucial aspect for many travelers. Numerous reviews highlight the hotel’s overall cleanliness, describing it as very clean, well-maintained and a place where one can expect clean and spacious rooms. Guests frequently mention that the housekeeping staff is attentive, especially when signs like "do not disturb" are used, ensuring rooms remain immaculate. The general upkeep of the property, including the cleanliness of the business wing, has garnered praise, elevating the guest experience.
The hotel's strategic location near Arabic restaurants and the attentive, helpful staff contribute positively to the guest experience. Cleanliness, combined with a quiet atmosphere and well-maintained amenities, make the hotel a recommended spot for visitors with some even mentioning the exceptional cleanliness and commendable service at the reception.
However, there are notable exceptions. Some guests have reported issues with dirty carpets, worn-out furniture and unpleasant odors in towels and carpets. Specific complaints about mold in bathrooms and unvacuumed carpets suggest that the cleaning focus might sometimes miss these areas. These issues stand in stark contrast to the generally positive feedback about the hotel's sanitation standards.
Although some guests felt that the property was old and dirty, the consistent remarks about good cleanliness and well-maintained rooms suggest these instances might be occasional oversights rather than the norm. Despite a few discordant reviews, the hotel’s dedication to maintaining cleanliness and providing a pleasant stay is evident in the majority of guest experiences.
At the Crowne Plaza Guangzhou City Centre, an IHG Hotel, guests repeatedly highlight the supportive and friendly nature of the staff. The team is described as caring, very responsive and notably helpful with particular mention of individuals like Alan and Joe who make a lasting impression through their exceptional service. The reception and concierge staff are praised for their cooperation and attentiveness and the hotel's warm, welcoming atmosphere is frequently noted.
The staff's service attitude is consistently described as warm, polite and refined, contributing to a friendly atmosphere. Employees like Mr. Joe Torres stand out for their language skills and professionalism and the customer service center manager, Karen, receives accolades for her enthusiasm and professionalism. Despite occasional communication barriers, where a larger emphasis on English proficiency would be beneficial, most of the staff make an evident effort to cater to guests' needs efficiently and respectfully.
Guests appreciate the staff's sensitivity to cultural needs, such as preparing special meals for Muslim guests and their overall cooperation. The positive experiences shared by many are underscored by mentions of the staff's cheerful demeanor and excellent service awareness, although a few instances of dissatisfaction were noted regarding communication issues and occasional service errors. Overall, the staff's dedication to creating a pleasant stay is a prominent highlight of the Crowne Plaza Guangzhou City Centre experience.
The WiFi situation at Crowne Plaza Guangzhou City Centre leaves much to be desired. Several reviews point out that while the hotel offers WiFi in both the lobby and the rooms, the internet speed is often described as poor or very weak. For those accustomed to Chinese standards of internet, the connection still falls short. Many guests experienced issues where the WiFi was non-existent or so terrible that it was practically unusable, posing a significant inconvenience for business travelers. Despite multiple complaints to the management, there appeared to be no measures taken to improve the WiFi service. Additionally, ongoing construction works nearby that continue until late at night have made it difficult for guests to get a good night's sleep, further impacting those traveling for business. Overall, the internet experience at this hotel is subpar and needs significant improvement.
Location Show Map
Location
Close proximity to metro stations, particularly the Gold Mine Metro Station, provides guests with convenient access to explore the wider city. The area surrounding the hotel is also well-served by taxis, adding to the ease of getting around. The hotel's strategic location bridges the new and old Arab areas of the city, allowing guests to experience the diverse cultural offerings of Guangzhou.
Overall, guests have highlighted the notable cleanliness and spaciousness of the rooms, coupled with friendly and helpful staff, which complement the hotel's superb geographical positioning. The Crowne Plaza Guangzhou City Centre clearly stands out as a central and highly accessible lodging choice, perfect for both business travelers and families alike.
Breakfast
Guests appreciate the special sections dedicated to Indian and Muslim food, noting the effort to accommodate various culinary preferences. The quality and freshness of the food are frequently mentioned with terms like delicious, hearty and top-notch being commonly used.
However, there are some areas for improvement. Some guests express a desire for more pure vegetarian options, Western breakfast items and a richer selection overall. A few reviewers mentioned the breakfast not being varied enough or noted instances where food counters seemed empty.
Front desk reception and the breakfast service receive accolades for politeness and efficiency, enhancing the dining experience. Overall, the breakfast at this hotel is largely seen as a positive aspect, contributing to a comfortable and varied start to the day.
Rooms
Beds
Cleanliness
The hotel's strategic location near Arabic restaurants and the attentive, helpful staff contribute positively to the guest experience. Cleanliness, combined with a quiet atmosphere and well-maintained amenities, make the hotel a recommended spot for visitors with some even mentioning the exceptional cleanliness and commendable service at the reception.
However, there are notable exceptions. Some guests have reported issues with dirty carpets, worn-out furniture and unpleasant odors in towels and carpets. Specific complaints about mold in bathrooms and unvacuumed carpets suggest that the cleaning focus might sometimes miss these areas. These issues stand in stark contrast to the generally positive feedback about the hotel's sanitation standards.
Although some guests felt that the property was old and dirty, the consistent remarks about good cleanliness and well-maintained rooms suggest these instances might be occasional oversights rather than the norm. Despite a few discordant reviews, the hotel’s dedication to maintaining cleanliness and providing a pleasant stay is evident in the majority of guest experiences.
Staff
The staff's service attitude is consistently described as warm, polite and refined, contributing to a friendly atmosphere. Employees like Mr. Joe Torres stand out for their language skills and professionalism and the customer service center manager, Karen, receives accolades for her enthusiasm and professionalism. Despite occasional communication barriers, where a larger emphasis on English proficiency would be beneficial, most of the staff make an evident effort to cater to guests' needs efficiently and respectfully.
Guests appreciate the staff's sensitivity to cultural needs, such as preparing special meals for Muslim guests and their overall cooperation. The positive experiences shared by many are underscored by mentions of the staff's cheerful demeanor and excellent service awareness, although a few instances of dissatisfaction were noted regarding communication issues and occasional service errors. Overall, the staff's dedication to creating a pleasant stay is a prominent highlight of the Crowne Plaza Guangzhou City Centre experience.
Wi-Fi
Yes, Crowne Plaza Guangzhou City Centre by IHG - Free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Crowne Plaza Guangzhou City Centre by IHG - Free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter.
No, Crowne Plaza Guangzhou City Centre by IHG - Free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Guangzhou City Centre by IHG - Free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter.
Yes, Crowne Plaza Guangzhou City Centre by IHG - Free shuttle between hotel and Exhibition Center during Canton Fair & Exhibitor registration Counter has a gym.
Location Show Map
More Options
-
Hotel in Guangzhou
-
From $231
