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The Ritz-Carlton, Guangzhou

Guangzhou , 3 Xing An Road, Pearl River New City (Show on Map)

9.0

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Ritz-Carlton, Guangzhou is a top-notch hotel with exceptional 5-star service and fantastic location. Guests have praised the luxurious, spacious and comfortable rooms with exceptional views of the Pearl River and Canton Tower. The staff, including front desk, concierge and housekeepers, have been commended for their warm, kind and friendly attitude with some going above and beyond to ensure their guests have everything they need. The outdoor pool has been described as perfect, warm and always ready for a dip with a great view of Guangzhou's skyscrapers. While breakfast wasn't perfect, guests were impressed by the pool, gym and stunning views from the rooms. Overall, the hotel receives high marks and is definitely worth a visit.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

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Skyscraper Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Club City View King Room Located on floors 33 to 37, room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers panoramic views of Pearl River New City and Club Lounge benefits. Club floor Benefits includes: - breakfast; - light lunch, - afternoon tea, - Hors d'oeuvres and cocktails, - desserts and cordials.

Club Canton Tower River View Room Located on floors 33 to 37, room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers panoramic views of Pearl River and Club Lounge benefits. Club floor Benefits includes: - breakfast; - light lunch, - afternoon tea, - Hors d'oeuvres and cocktails, - desserts and cordials.

Club City View Suite Located on floors 32 to 35, suite comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers views of Pearl River New City and Club Lounge benefits including: - Five food and beverage presentations - Complimentary pressing service up to 2 pieces of garment per day Other Club floor Benefits includes: - breakfast; - light lunch, - afternoon tea, - Hors d'oeuvres and cocktails, - desserts and cordials.

Deluxe King Room Located on 25th to 32th floors, the room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge.

Carlton City View Suite Located on floors 36 to 37, the suite comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers panoramic city views, free internet access and Club Lounge benefits including: - Five food and beverage presentations; - Complimentary pressing service up to 2 pieces of garment per day Other Club floor Benefits includes: - breakfast; - light lunch, - afternoon tea, - Hors d'oeuvres and cocktails, - desserts and cordials.

Canton Tower River View Carlton Suite Located on floors 36 to 37, the suite comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers panoramic river views, free internet access and Club Lounge benefits including: - Five food and beverage presentations; - Complimentary pressing service up to 2 pieces of garment per day Other Club floor Benefits includes: - breakfast; - light lunch, - afternoon tea, - Hors d'oeuvres and cocktails, - desserts and cordials.

Club Canton Tower River View Suite Located on floors 27 to 35, suite comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player.

Deluxe City View Suite Located on floors 27 to 35, suite comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers views of Pearl River New City.

Premium City View King Room Located on 20th to 23th floors, room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge.

Premium City View Twin Room Located on 20th to 23th floors. Offering city view, the room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge.

Opera River View King Room Located on 20th to 23th floors. Offering opera view, room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge.

Canton Tower River View King Room Located on 20th to 23th floors. Offering river view, room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge.

Deluxe Twin Room Located on floors 25 to 32, this air-conditioned room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge.

Club City View Twin Room Located on floors 33 to 37, this room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It offers panoramic views of Pearl River New City. Club floor benefits include: - breakfast - light lunch - afternoon tea - Hors d'oeuvres and cocktails - desserts and cordials.

Opera River View Twin Room Located on floors 20 to 23, this room comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge. It Offers a view of the opera house.

Canton Tower River View Twin Room Located on 25th to 32th floors, room comes with a dressing room,a radio and a flat-screen TV with DVD player and CD player. It also has a seating area and mini fridge. Offers river view.

Deluxe River View Suite Located on floor 27 to 35, suite comes with a dressing room, a radio and a flat-screen TV with DVD player and CD player. Offers river view.

About The Ritz-Carlton, Guangzhou

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Guest Reviews

9.0

Excellent

Location

The Ritz-Carlton in Guangzhou is praised by guests for its fantastic location. Many guests enjoyed the double aspect views from their rooms, showcasing both Canton Tower and the IFC building. The hotel is conveniently located near many attractions, including the Guangdong Provincial Museum, the Grand Theatre and the Guangzhou Tower, which is easily accessible by taking just two metro stops. Several guests mentioned the stunning night view of the Pearl River and the Guangzhou Tower, while others appreciated the prime location right next to the "Xiaoman Waist" landmark. Overall, the hotel's location and surrounding environment were described as top-notch.

Breakfast

Guests have varied experiences with the breakfast at The Ritz-Carlton Guangzhou, but the positive comments outweigh the negative. Some guests mention having to wait for a table or having limited time, but overall they find the breakfast menu to be very good with options for both Chinese and Western food that are tasty and awesome. Some guests even describe the breakfast as superb or phenomenal especially for the value. One guest particularly loves the soup with clams and shrimp. However, there are negative comments regarding the limited variety and lack of character in the breakfast. Nonetheless, many guests still appreciate the delicious bread served during breakfast and the turning down service.

Rooms

The rooms at The Ritz-Carlton, Guangzhou have received high praise from guests with many describing them as luxurious, spacious and comfortable. Exceptional views of the Pearl River and Canton Tower can be seen from premium rooms and the cleanliness of the rooms has been commended as spotless and beautiful. While some guests noted an overwhelming amount of furniture, others were pleased with the ample space provided. Additionally, the hotel's gym and outdoor pool have been highlighted as great facilities and room service has been described as easy and timely. Overall, guests have enjoyed their stay in the hotel's impressive rooms with many remarking on their comfort and impressive views.

Staff

If you want to experience exceptional customer service during your stay in Guangzhou, The Ritz-Carlton is the perfect choice for you. The polite, helpful and consistent service provided by the staff will make you feel comfortable and welcome. Many visitors highly praise the staff, including front desk, concierge and housekeepers, for their warm, kind and friendly attitude. The staff are always ready to help and are available at any time and some have even gone above and beyond to ensure their guests have everything they need. Special mentions go to Jenny, Dewey, Juno and Corrie for providing five-star service. Although one reviewer found the front desk a bit inflexible, the overwhelmingly positive feedback shows that the staff are professional, attentive, courteous and caring master of their field. They pay attention to detail and their services are fast and efficient. You'll feel like royalty with your stay as the staff, including Chef Pol, is amiable and efficient. The hotel's location is convenient with great views of the city, including the Canton Tower. Plus with excellent amenities such as a pool and gym, this hotel should be at the top of your list.

Pool

If you're looking for a relaxing swim with a great view of Guangzhou's skyscrapers, you should definitely check out The Ritz-Carlton's outdoor pool. Multiple guests have praised the pool, describing it as perfect, warm and always ready for a dip. Some even enjoyed the added bonus of the jacuzzi! However, it's worth noting that the pool can get quite busy with kids and it unfortunately closes relatively early at 9 p.m. Nevertheless, the heated pool is definitely one of the highlights of your stay here. Don't forget to also check out the excellent gym located nearby.

5 Star

The Ritz-Carlton Guangzhou truly provides exceptional 5-star service with staff like Juno and Corrie going above and beyond. The hotel's facilities and services set it apart from other options. While breakfast wasn't perfect, guests were impressed by the pool, gym and stunning views from the rooms. The staff were friendly and efficient with special shoutouts to the concierge and receptionists Jenny and Dewey who made guests feel like queens. Service in the bar and restaurant was also impeccable. Overall, the hotel receives high marks and is definitely worth a visit.

Yes, The Ritz-Carlton, Guangzhou has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at The Ritz-Carlton, Guangzhou.

No, The Ritz-Carlton, Guangzhou doesn't allow dogs.

Yes, parking facilities are available at The Ritz-Carlton, Guangzhou.

Yes, The Ritz-Carlton, Guangzhou has a gym.

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