Howard Johnson by Wyndham Mystic is favorably reviewed for its exceptional location, offering easy access to popular attractions like Mystic Seaport, Mystic Aquarium and Olde Mistick Village. Its proximity to the highway and various dining options, including the adjacent Mystic Diner, adds to the convenience, making it an ideal base for exploring the area. Guests appreciate the overall experience enhanced by amenities like a well-maintained pool and comfortable rooms.
The breakfast arrangement, via Mystic Diner, garners mixed reviews. However, many guests find the food quality and selection satisfactory, especially with the added benefit of a 10% discount for hotel guests. Dinner offerings at the same diner receive rave reviews, highlighting excellent food and convenience. While some guests face minor issues with food temperature and value, the presence of diverse dining options nearby enhances the overall dining experience.
The rooms at the hotel generate a mixed response. Positively, they are frequently described as clean, spacious and comfortable with modern amenities and pleasant decor in some areas. The convenience of easy vehicle access and patios is also favored. However, various areas need renovation and better maintenance due to reports of outdated furnishings, stained carpets and musty smells. Despite these drawbacks, the hotel provides a reasonable level of comfort.
Cleanliness is noted to be inconsistent. While many rooms and bathrooms are clean and well-maintained, recurring issues such as moldy odors and stained carpets are reported. The lobby often receives praise for its cleanliness. Overall, while some guests enjoy a clean experience, the hotel could benefit from improved upkeep and consistency.
Staff members at
Howard Johnson by Wyndham Mystic are highly praised for their friendliness, helpfulness and professionalism. Guests frequently commend the front desk team, particularly individuals like Devita and Al, for their exceptional service. Although some negative experiences regarding unresolved issues and unprofessional behavior are mentioned, the majority of reviews highlight positive and accommodating interactions with the staff.
The wifi service experiences mixed reviews with some guests finding it reliable while others face issues with slow speeds and connectivity interruptions. The hotel's pool receives appreciation for being clean and enjoyable, particularly for children. However, some guests experience the pool being too cold or heavily chlorinated and note occasional overcrowding and frequent closures.
Parking at the hotel is convenient and accessible with free on-site parking and easy highway access being significant positives. Despite minor concerns such as maintenance issues and occasional inadequate snow plowing, the parking facilities are generally well-received.
The hotel presents a family-friendly atmosphere with amenities like an indoor pool and large family suites, making it suitable for trips with young children. The beds receive mixed feedback with most guests finding them comfortable and conducive to a good night's sleep, despite occasional complaints about hardness or cleanliness.
For business travelers, the hotel provides practical amenities such as a business center and reliable WiFi, meeting work-related needs adequately. The front desk staff's supportive attitude further enhances the convenience for business stays.
In summary,
Howard Johnson by Wyndham Mystic offers a convenient and enjoyable stay, particularly due to its prime location, helpful staff and comfortable accommodations. Some areas of improvement, particularly in cleanliness and maintenance, could further enhance the guest experience.