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Summary of reviewsEmbassy Suites By Hilton Grand Rapids Downtown boasts a prime location in the heart of downtown, providing guests with easy access to numerous attractions and essential spots in Grand Rapids. Its proximity to Meijer Gardens, local restaurants and the waterfront adds to the appeal and the hotel is situated in a safe area with straightforward parking options, making it an ideal choice for any downtown adventure.
The breakfast offerings at Embassy Suites are exceptional, often described as incredible and surpassing typical hotel standards. The cooked-to-order omelette station is particularly praised, along with a diverse selection of healthy and hot foods. Guests consistently mention the excellent variety and quality, making it a fantastic and filling way to start the day.
Rooms at this hotel are spacious, clean and comfortable, frequently exceeding guests' expectations. The accommodations are modern, beautifully decorated and well-maintained. Guests appreciate the large suite layout, serene environment and amenities such as comfortable beds and impressive showers, contributing to a pleasant stay experience.
Cleanliness is a standout feature with guests noting the hotel's well-maintained rooms and tidy environment. The property is described as clean and beautiful, providing all the necessary amenities for a comfortable stay. Friendly and helpful staff further enhance the experience, ensuring a pristine and convenient visit for guests.
The staff at Embassy Suites receive high praise for their exceptional service. Guests commend the team for being helpful, friendly and accommodating, often going above and beyond to meet guest needs. The welcoming atmosphere and attentive staff ensure a pleasant and memorable stay.
The hotel's pool and hot tub are frequently praised for their cleanliness and enjoyable setting. Positioned on the second floor, the pool area is a popular feature, especially among families. Although some guests mentioned the pool's size and minor issues with the spa, the overall consensus is positive.
The parking situation has mixed reviews. While the attached parking garage is convenient, many guests found the cost to be high and noted that it was not included in the room fee. Additionally, some guests experienced issues with paying each time they entered or exited the garage and found the parking spots to be tight. However, parking is free on weekends, providing a pleasant surprise for weekend visitors.
Overall, Embassy Suites By Hilton Grand Rapids Downtown offers a highly rated experience with its excellent location, superb breakfast, spacious and clean rooms, outstanding staff and enjoyable pool area. Despite some challenges with parking, the hotel remains a top choice for travelers seeking a convenient and comfortable stay in downtown Grand Rapids. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel is part of Hilton Worldwide's corporate responsibility measurement platform, LightStay, which includes an environmental footprint calculation tool.
Hotel for Honeymoon
With spacious suites and a complimentary evening reception, this hotel provides a comfortable and social honeymoon experience. The downtown location adds to its appeal, making it easy to enjoy the city's attractions.
Dog Friendly Hotel
This hotel is pet-friendly, allowing 2 pets up to 75 lbs for a fee. The suites offer ample space, making it comfortable for guests and their pets. It also provides amenities suitable for longer stays.
Hotel with Swimming Pool
Guests frequently praise the hotel's pool and hot tub, describing them as great, beautiful and perfectly clean. The second-floor location of the pool and lounge area is a feature that visitors enjoy.
Indoor Pool
Business Hotel
Embassy Suites offers meeting rooms and a business center to support business needs. It also provides amenities such as free made-to-order breakfast and free Wi-Fi.
Hotel with Parking
This hotel is located in downtown Grand Rapids and provides parking. It offers spacious suites and is well-suited for extended stays, providing a comfortable experience with parking convenience.
EV charging stations
Accessible Hotel
The accessible suites feature a shared living room and bedroom space, with ample space for wheelchair maneuverability. Bathrooms offer a full turning radius for wheelchairs, and the showers are large enough for travel shower benches. It provides ample space for transfers on each side of the bed and storage for equipment and luggage.
Hotel with Gym
Embassy Suites By Hilton Grand Rapids Downtown has a fitness center, allowing guests to maintain their workout routines. The gym is equipped with modern exercise machines.
Hotel with EV Charging Stations
As a Hilton property, this hotel is listed as offering EV charging facilities, providing a convenient place for electric vehicle owners to recharge during their stay.
4-Star Hotel
This hotel provides spacious suites with separate living areas and amenities like a microwave, coffee maker, and refrigerator. It also features a bar and is located near attractions like the DeVos Place and Devos Hall.
Hotel with Indoor Pool
This hotel features a unique indoor pool shaped like the state of Michigan. The pool area is part of the hotel's amenities which include a fitness center and is noted in multiple sources.
Luxury Hotel
Romantic Hotel
Room Types
King Studio SuiteThe studio's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. This studio has air conditioning, a tea and coffee maker and a TV. The unit has 1 bed.
King Studio Suite - Mobility AccessibleThe studio's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. This studio has air conditioning, a tea and coffee maker and a TV. The unit has 1 bed.
King Suite - Hearing AccessibleThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite features air conditioning, a tea and coffee maker and a TV.
Two-Room King Suite with Balcony and Bath Tub - Mobility AccessibleThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. Boasting a balcony, this suite also offers air conditioning, a tea and coffee maker and a TV.
Two-Room King Suite with Balcony - Hearing AccessibleThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite features air conditioning, a tea and coffee maker, a TV and a balcony.
Two-Room King Suite with Balcony and ViewThe suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. This suite has air conditioning, a tea and coffee maker, a TV and a balcony.
Two-Room Suite with Two Queen BedsThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite features air conditioning, a tea and coffee maker and a TV.
Two-Room Queen Suite with Balcony and Bath Tub - Hearing AccessibleThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. Boasting a balcony, this suite also offers air conditioning, a tea and coffee maker and a TV.
Two-Room Queen Suite with Two Queen Beds and ViewThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite features air conditioning, a tea and coffee maker, a TV and a balcony.
King SuiteThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite features air conditioning, a tea and coffee maker and a TV.
Two-Room Queen Suite with Two Queen Beds - Hearing Accessible
Guest Reviews
9.0
Excellent
Location
Embassy Suites By Hilton Grand Rapids Downtown boasts a stellar location that enhances the convenience and enjoyment of any stay. Situated perfectly in the heart of downtown, guests find themselves within walking distance to numerous attractions and essential spots in Grand Rapids. Whether it's a quick walk to Meijer Gardens or exploring the local restaurants and waterfront, the hotel's placement makes it easy to access various activities. The safe area and straightforward parking add additional comfort and ease for visitors, confirming the hotel's reputation as ideally located for any downtown adventure.
Breakfast
Embassy Suites By Hilton Grand Rapids Downtown earns rave reviews for its breakfast offerings. Guests frequently describe the breakfast as incredible, amazing and wonderful, surpassing the typical hotel continental breakfast with its impressive variety and quality. The standout feature is the cooked-to-order omelette station, which many find to be a fun and delicious option. There is also a notable selection of healthy and hot foods, adding to the appeal. Attendees consistently mention the excellent array of breakfast items and the presence of freshly prepared dishes makes the morning meal feel special. Overall, the breakfast is cited as a fantastic and filling way to start the day with many considering it the best hotel breakfast they have ever experienced.
Rooms
Embassy Suites By Hilton Grand Rapids Downtown offers notably spacious and comfortable rooms. Guests frequently commend the cleanliness and comfort, often highlighting the modern and immaculate condition of the accommodations. The rooms are described as beautiful, nicely decorated and even exceed expectations at times. Spaciousness is a common theme with several guests appreciating the large suite layout. The rooms often provide a serene environment, being quiet and well-kept, which many found to be just what they needed during their stay. Additionally, the bed, shower and view were all praised for adding to the overall pleasant experience. The combination of size, cleanliness and comfort makes these rooms a great value.
Cleanliness
Nestled in Grand Rapids Downtown, the Embassy Suites By Hilton has garnered praise for its exceptional cleanliness. Guests consistently note that the hotel is very clean with well-maintained rooms and a tidy environment. The property itself is described as clean and beautiful, offering all the necessary amenities for a comfortable stay. Despite one mention of a less-than-perfect bathroom, the general consensus points to an overall clean and convenient experience. Friendly and helpful staff further enhance the pleasant atmosphere, making this hotel a reliably pristine choice for visitors.
Staff
The Embassy Suites By Hilton Grand Rapids Downtown consistently receives high praise for its excellent staff. Numerous guests commend the team for being incredibly helpful, friendly and accommodating. The welcoming atmosphere is enhanced by an easy check-in process with staff members from various departments, including the kitchen and breakfast area, noted for their geniality. Visitors frequently use terms such as wonderful, polite and attentive when describing their interactions. The staff go above and beyond, often exceeding expectations through their outstanding service, consistent availability and proactive approach. With such commendable attention to guest needs, the Embassy Suites By Hilton Grand Rapids Downtown ensures a pleasant and memorable stay for travelers.
Pool
Guests of Embassy Suites By Hilton Grand Rapids Downtown frequently praise the hotel's pool and hot tub, describing them as great, beautiful and perfectly clean. The second-floor location of the pool and lounge area is highlighted as a feature that visitors enjoy. Despite occasional remarks about the pool being a bit small for the hotel's size and issues like the inside bubbler on the spa not working, guests overall seem delighted with the amenities. Families, in particular, find the pool area enjoyable with kids often expressing their love for the swimming facilities.
Parking
The parking situation at Embassy Suites By Hilton Grand Rapids Downtown has been a mixed experience for guests. While it is convenient that the hotel has an attached parking garage, many found the cost to be quite high and noted that parking was not included in the room fee. Additionally, there were mentions of having to pay each time one goes in and out of the garage and some guests were inconvenienced by the fact that the parking garage did not accept their room card for access. A few guests remarked that the parking spots were tight and initially challenging to figure out. On the positive side, parking is free on weekends, which can be a pleasant surprise for those staying during this time. However, overall, visitors should be prepared for additional parking costs and plan accordingly.
Yes, Embassy Suites By Hilton Grand Rapids Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites By Hilton Grand Rapids Downtown.
Yes, Embassy Suites By Hilton Grand Rapids Downtown welcomes dogs.
Yes, parking facilities are available at Embassy Suites By Hilton Grand Rapids Downtown.
Yes, Embassy Suites By Hilton Grand Rapids Downtown has a gym.