Wish Serrano Resort
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Summary of reviewsWish Serrano Resort boasts a superb location in the heart of Gramado, making it an ideal base for exploring the city's main attractions. Many guests appreciate the convenience of being within walking distance of downtown, restaurants and popular tourist spots, while also enjoying beautiful views from its hilltop setting. The hotel's central yet peaceful environment, coupled with well-maintained facilities and attentive staff, adds to its appeal.
Breakfast at the resort is often highlighted for its variety, quality and taste with an extensive selection catering to various dietary needs. Freshly prepared items such as tapioca, waffles and eggs made to order enhance the experience, though the area can become crowded and chaotic at peak times. Despite these occasional organizational challenges, the breakfast is widely regarded as exceptional.
The dinner experience receives mixed feedback. While the resort offers multiple dining options and special event dinners that many guests enjoy, some diners find the prices high and the quality inconsistent. Issues with flavor, service speed and impersonal dining rooms suggest room for improvement.
Rooms at the resort are praised for their spaciousness, comfort, cleanliness and large beds. However, some guests report maintenance issues such as outdated bathrooms and poor lighting, along with occasional noise disturbances. The overall comfort and proximity to main attractions still make the accommodations enjoyable for many.
Cleanliness is a strong point for the resort with both rooms and common areas often described as immaculate and well-maintained. The staff's dedication to cleanliness and creating a comfortable atmosphere is frequently commended, though there are sporadic mentions of areas needing better upkeep.
The resort's staff consistently receives high marks for their attentiveness, friendliness and professionalism. Guests highlight the exceptional hospitality and helpfulness, particularly in areas like valet service, children's activities and room service. The staff's efforts significantly enhance the overall guest experience.
WiFi at the resort is reliable in public areas but can be inconsistent in guest rooms. While it generally meets basic needs and supports in-room entertainment well, improvements in coverage and speed would benefit the overall experience.
The spa is a standout feature, garnering rave reviews for its variety of facilities and excellent service. Guests appreciate the well-maintained saunas, thermal pools and relaxation areas, noting the skilled and friendly spa staff. Occasional maintenance closures are noted, but overall, the spa is a highlight of many guests' stays.
The gym receives mixed feedback; it is well-equipped and available 24 hours but could benefit from newer and additional equipment. Despite some maintenance issues, the gym generally enhances the resort's amenities.
The pool areas, featuring indoor, outdoor and thermal pools, are appreciated for their beauty and heating, though they can become crowded during peak seasons. Maintenance and renovation issues occasionally detract from the experience, but the pools are generally well-regarded.
Parking is a notable concern due to its high cost and the extra charges not being included in the room rates. The valet service is professional but sometimes slow and clearer communication about parking fees would improve guest satisfaction.
Finally, Wish Serrano Resort is highly recommended for families, offering excellent facilities and activities for children, including a well-regarded kids' club and baby area. The family-friendly environment and comprehensive programming make it an ideal destination for vacations with children and larger groups. Overall, the resort provides a comfortable, convenient and enjoyable stay for travelers, especially families.
Categories
Breakfast at the resort is often highlighted for its variety, quality and taste with an extensive selection catering to various dietary needs. Freshly prepared items such as tapioca, waffles and eggs made to order enhance the experience, though the area can become crowded and chaotic at peak times. Despite these occasional organizational challenges, the breakfast is widely regarded as exceptional.
The dinner experience receives mixed feedback. While the resort offers multiple dining options and special event dinners that many guests enjoy, some diners find the prices high and the quality inconsistent. Issues with flavor, service speed and impersonal dining rooms suggest room for improvement.
Rooms at the resort are praised for their spaciousness, comfort, cleanliness and large beds. However, some guests report maintenance issues such as outdated bathrooms and poor lighting, along with occasional noise disturbances. The overall comfort and proximity to main attractions still make the accommodations enjoyable for many.
Cleanliness is a strong point for the resort with both rooms and common areas often described as immaculate and well-maintained. The staff's dedication to cleanliness and creating a comfortable atmosphere is frequently commended, though there are sporadic mentions of areas needing better upkeep.
The resort's staff consistently receives high marks for their attentiveness, friendliness and professionalism. Guests highlight the exceptional hospitality and helpfulness, particularly in areas like valet service, children's activities and room service. The staff's efforts significantly enhance the overall guest experience.
WiFi at the resort is reliable in public areas but can be inconsistent in guest rooms. While it generally meets basic needs and supports in-room entertainment well, improvements in coverage and speed would benefit the overall experience.
The spa is a standout feature, garnering rave reviews for its variety of facilities and excellent service. Guests appreciate the well-maintained saunas, thermal pools and relaxation areas, noting the skilled and friendly spa staff. Occasional maintenance closures are noted, but overall, the spa is a highlight of many guests' stays.
The gym receives mixed feedback; it is well-equipped and available 24 hours but could benefit from newer and additional equipment. Despite some maintenance issues, the gym generally enhances the resort's amenities.
The pool areas, featuring indoor, outdoor and thermal pools, are appreciated for their beauty and heating, though they can become crowded during peak seasons. Maintenance and renovation issues occasionally detract from the experience, but the pools are generally well-regarded.
Parking is a notable concern due to its high cost and the extra charges not being included in the room rates. The valet service is professional but sometimes slow and clearer communication about parking fees would improve guest satisfaction.
Finally, Wish Serrano Resort is highly recommended for families, offering excellent facilities and activities for children, including a well-regarded kids' club and baby area. The family-friendly environment and comprehensive programming make it an ideal destination for vacations with children and larger groups. Overall, the resort provides a comfortable, convenient and enjoyable stay for travelers, especially families.
Luxury Resort
A 5-star luxury resort in the center of Gramado, offering extensive facilities including multiple restaurants, a full-service spa, indoor and outdoor pools, and a kids' club, making it ideal for families and couples.
Resort Taking Steps Towards Sustainability
Wish Serrano Resort is listed as a resort taking steps towards sustainability.
Resort with Spa
This resort offers a comprehensive spa experience with a range of treatments and facilities. It provides a relaxing and luxurious environment for guests seeking wellness and rejuvenation. The spa is a key feature of the resort, enhancing the overall guest experience.
Family Friendly Resort
Located in Gramado, this resort offers a family-friendly environment with a kids' club, multiple pools, and recreational activities. Its proximity to local attractions and comfortable accommodations make it a great choice for families visiting the region.
Dog Friendly Resort
This resort is known for providing a luxurious stay for guests and their pets. The resort has spacious rooms and outdoor areas suitable for pets.
Resort near Nightlife Spots
Located on Av. das Hortênsias, this resort provides convenient access to nightlife options. The location on a main avenue ensures proximity to various dining and entertainment establishments.
Resort with Swimming Pool
This resort features a variety of pools, including indoor and outdoor options, with a heated pool. The indoor heated pool received positive feedback for its excellent heating and well-maintained temperature. It also offers recreational facilities.
Heated Pool Indoor Pool Outdoor Pool
Business Resort
This resort features a well-equipped business center, versatile meeting spaces, and a spa and wellness center. It is located close to Gramado Bus Station, making it easily accessible for business travelers.
Resort with Parking
This resort offers parking and a high level of service. It is a popular choice known for quality and amenities, making it a convenient option.
Accessible Resort
Wish Serrano Resort offers wheelchair access and rooms specifically designed for disabled guests. Its bathrooms include features like toilets for disabled, grab rails, lower bathroom sinks, and higher level toilets. The resort also provides visual aids such as Braille and has lifts for easy access to all areas.
Resort with Gym
Being a resort, it is expected to have a range of facilities including a fitness center to cater to the recreational and wellness needs of its guests.
5-Star Resort
Located in the heart of Gramado, this resort boasts a central location and comprehensive amenities, including multiple restaurants, a sauna, and tennis courts. It offers a blend of comfort and convenience, suitable for discerning travelers.
Resort with Outdoor Pool
The Wish Serrano Resort features an outdoor pool, offering guests a relaxing environment. The resort also has a spa, providing opportunities for relaxation and wellness.
Resort with Indoor Pool
The Wish Serrano Resort features an indoor pool heated to a comfortable 32ºC, complemented by a non-heated outdoor pool. It is integrated into a resort with a wide range of leisure activities and a dedicated spa.
Resort with Heated Pool
A 5-star hotel featuring a heated pool and spa services. It is frequently mentioned in lists of top hotels with heated pools in Gramado and holds a high rating, indicating a positive guest experience with its facilities.
Resort for Honeymoon
Romantic Resort
Resort with Tennis Courts
Resort for Yoga
Guest Reviews
The Wish Serrano Resort consistently receives high praise for its superb location. Nestled in the heart of Gramado, it is ideally situated for exploring the city’s main attractions, many of which are within walking distance. The proximity to downtown, restaurants and various tourist spots makes it a convenient choice for travelers looking to immerse themselves in the local scene.
Guests appreciated that they could easily explore the city on foot, reducing the need for car travel. The hotel is particularly noted for its closeness to the famous twisted street, Rua Torta and other central landmarks. Its setting on a hill offers beautiful views, although some guests mentioned the walk back could be steep.
The hotel's location is complemented by its well-maintained facilities, excellent services and helpful staff. The convenience of being central but still enjoying a peaceful environment adds to its charm. With easy access to tours, restaurants and leisure activities, Wish Serrano Resort stands out as a superb choice for anyone looking to make the most of their visit to Gramado.
The breakfast at Wish Serrano Resort generally receives high praise for its taste, variety and quality. Guests frequently describe it as very good, complete and exceptional with an abundance of options catering to various dietary needs, including lactose and gluten-free choices. Standout features include the freshly prepared tapioca, waffles and eggs made to order, as well as a diverse selection of breads, cakes, fruits and sweets. The breakfast setting is also noted to be spacious, contributing to an overall pleasant experience.
However, some guests mention issues with crowding and organization, particularly indicating that the breakfast area can become chaotic and crowded with long queues at peak times. Despite this, the general consensus is that the breakfast is delicious and varied, often described as one of the best hotel breakfasts experienced.
Overall, while there are occasional minor drawbacks such as restocking delays and a few instances of lower quality, the breakfast at Wish Serrano Resort remains a highlight for most visitors, adding a significant positive note to their stay.
The dinner experience at Wish Serrano Resort has garnered mixed reviews, highlighting both positive and negative aspects. On the plus side, the resort offers a variety of dining options with two notable restaurants and a bar, which are generally well-regarded. Many guests mentioned enjoying good and often excellent meals with some particularly praising the dinner service and the quality of dishes like Capellete Soup and barbecue. Special dinners, such as Christmas and New Year's Eve events, were notably well-received. Forneria, one of the on-site restaurants, received commendations for its diverse menu.
However, several guests found the meal prices to be on the higher side and some felt that the flavor and quality of the food fell short of expectations. There were also mentions of the dining rooms feeling impersonal and some dishes lacking flavor. A few reviews specifically noted that the half-board dinner options were limited and repetitive, leading to disappointment. Guests also faced issues with service, such as long waits and food arriving cold.
Overall, while some guests enjoyed their dining experiences at Wish Serrano Resort, others felt that there was significant room for improvement in terms of variety, quality and service.
Wish Serrano Resort offers a mixed experience when it comes to room accommodations. Guests consistently praise the rooms for being spacious, comfortable and well-heated with many noting the large beds and cleanliness. The hotel's beautiful external structure and perfect location, close to downtown, add to its appeal. Additionally, many reviews highlight the overall comfort of the rooms, comfortable beds and good room sizes, making it suitable for families and couples alike.
However, the property seems to have some notable drawbacks. Several guests reported that the rooms and certain furniture items are in need of maintenance with issues like broken heaters, outdated bathrooms, poor lighting and musty smells being common complaints. Noise levels, particularly in rooms near elevators or with thin walls, appear to disrupt the otherwise cozy and serene environment.
While some rooms offer delightful views of the garden, others fall short with less appealing vistas or outdated aesthetic choices. Frequent concerns about soundproofing, cleanliness and the need for room renovations were echoed in many reviews, suggesting that the property could benefit from an overhaul to meet its guests' expectations fully. Despite these issues, those who prioritize room size and comfort, along with a high-quality breakfast and convenient location, may find Wish Serrano Resort to be an appealing choice.
Guests at Wish Serrano Resort have generally found the beds to be highly comfortable, often describing them as perfect, huge and soft. The quality of the bedding seems to contribute significantly to the overall positive experience with many guests highlighting the comfort of the beds and pillows. The presence of king-size beds and very warm blankets also adds to the comfort, especially in colder temperatures.
Despite some reports of dated and stained mattresses, the overall sentiment leans heavily towards satisfaction with descriptions like fantastic, excellent and super comfortable frequently appearing in reviews. The comfort of the beds, along with the clean, soft sheets and pillows, has made a strong impression on many guests.
However, there are isolated instances where guests have experienced issues, such as old and deformed mattresses or the lack of a proper bed for children. Nevertheless, the majority of reviews emphasize a high level of comfort, making the beds at Wish Serrano Resort a notable highlight of the stay.
Wish Serrano Resort predominantly receives glowing reviews for its overall cleanliness and well-maintained facilities. Many guests highlight the impeccable state of the rooms and common areas, describing them as spotlessly clean, fragrant and organized. The staff's efforts in maintaining cleanliness and providing a comfortable atmosphere are frequently commended.
The hotel rooms are praised for being spacious, airy and meticulously cleaned with many guests noting the comfort and cleanliness of the beds. The common areas, including the lobby, kitchen and bar, also receive high marks for their cleanliness and welcoming environment.
However, there are occasional mentions of minor issues, such as mold or woodworm in bathroom stalls, inadequate bathroom lighting or less detailed cleaning in certain areas. Some guests also report room cleaning not being as thorough as desired with dust under the beds and instances where room service was skipped for a day or two.
Overall, despite a few areas for improvement, the general sentiment is overwhelmingly positive with most guests finding the cleanliness and maintenance of Wish Serrano Resort to be excellent and contributing significantly to their comfortable stay.
The reviews of the Wish Serrano Resort highlight the exceptional service provided by its staff. Guests frequently praised the team for being incredibly attentive, friendly and helpful, noting the exceptional hospitality throughout their stay. There are numerous commendations for the staff's politeness, professionalism and impeccable manners. The valet service and front desk have been particularly mentioned for their friendliness and efficiency. Many guests felt warmly welcomed and appreciated the staff's sensitivity to their needs, especially in areas like the children's activities, room service and cleanliness. Although there were occasional remarks about some areas needing improvement, such as the gym and the handling of busy times, the overall sentiment is that the staff's dedication to high-quality service significantly enhanced the guest experience. The dedication and cordiality of the staff have left a lasting positive impression, reinforcing the resort’s reputation for excellent service.
Wish Serrano Resort offers a WiFi experience that garners mixed reviews from its guests. In public areas like the lobby, the WiFi is noted to be strong and reliable, catering well to business needs. While many guests find the WiFi to be very good or reliable overall, there are some inconsistencies in the coverage and speed. In the guest rooms, the WiFi signal is generally useful but not as strong or consistent with some guests experiencing slow speeds and spotty coverage. Despite these occasional issues, the in-room entertainment, which relies on the internet, is praised as being excellent and functional. However, there are a few instances where the WiFi was completely down or the login process did not work, leading to frustration for some guests. Overall, while the WiFi service at Wish Serrano Resort meets basic needs and performs well in common areas, improvements could be made to ensure a more consistent and stronger connection throughout the hotel.
The spa at Wish Serrano Resort consistently receives glowing reviews from guests, often highlighted as a standout feature of the hotel. The majority of guests express their satisfaction with the variety and quality of the spa facilities, including an excellent sauna, thermal pool and well-equipped relaxation areas. An emphasis on the competency and friendliness of the spa staff is prevalent with particular mention of the excellent service and skilled masseuses. The spa and children's area are noted for being well-maintained and offer a pleasant environment for both relaxation and leisure activities.
Despite the overwhelmingly positive feedback, there are occasional mentions of drawbacks such as the spa being closed for maintenance without prior notice and some challenges with room heating. Nevertheless, for many, the spa is described as fabulous and sensational, embodying the best aspect of their stay at the resort.
The gym at 'Wish Serrano Resort' has received mixed feedback from guests. Many appreciated the gym for being well-equipped and available 24 hours a day, often describing it as excellent and wonderful. It is paired with amenities like a nice pool, indoor pool and spa, which are also well-maintained. However, some guests felt that the space and selection of equipment could be improved, noting that the gym could use newer and additional equipment. A few reviews mentioned that the gym area was sometimes untidy and required better maintenance. Despite these criticisms, the general sentiment leaned towards the gym being a good facility with room for enhancement.
Wish Serrano Resort offers a variety of pool options including indoor, outdoor and thermal pools with a particularly beautiful outdoor pool area surrounded by pines. The heated pools, often highlighted for their excellent heating, provide a comfortable swimming experience and contribute to the complete common area. Guests noted that the heated pools truly are heated, though some found them small and crowded during high season, particularly the thermal pool.
While some found the indoor pool pleasant, others mentioned it was unbearable. The outdoor pool received mixed reviews for its temperature, being described as beautiful yet very cold, even to the point of discomfort for children. There were also mentions of an outdoor pool being under construction and some pool facilities being unsatisfactory.
Despite occasional maintenance issues and periods of renovation, the swimming pools and infrastructure generally left a positive impression, captivating many guests with the overall magnificence of the pool areas, especially the heated sections. Lounges around the area provide ample space to relax and socialize, enhancing the overall experience.
Guest feedback on parking at Wish Serrano Resort presents several key points. One of the primary concerns is the high cost associated with parking, described by many as expensive with a daily fee of 45 reais. Additionally, parking is outsourced and not automatically included in the daily rates, requiring guests to pay an extra charge. Some found the valet service professional and efficient, though there were instances where the service was slow, occasionally taking up to 30 minutes to retrieve vehicles.
While the parking area is safe and conveniently organized, the lack of a covered access point and clear information regarding the parking fees led to some dissatisfaction. There's an evident concern that the charges are not well communicated initially, adding to the frustration of many guests upon discovering the costs. Despite these issues, the parking logistics within the resort itself are generally managed well, although sharing space with non-guests and the perception of the resort renting out parking spaces add to the concerns.
Overall, to enhance guest satisfaction, it would be beneficial for the hotel to consider including parking fees in the room rates, improve communication about parking costs upfront and potentially offer complimentary parking for guests.
Wish Serrano Resort is a highly recommended destination for families, especially those traveling with children. The hotel has garnered praise for its excellent facilities catering to kids, including a top-notch kids' club, a wonderful baby area and a variety of recreational activities designed to engage young guests. The children's spaces are well-regarded, featuring a well-organized toy library and a very friendly, attentive staff.
The resort boasts a cozy and welcoming environment, creating a perfect family-oriented atmosphere. It offers comprehensive infrastructure and programming that entertains both adults and children, making it suitable for family vacations as well as trips with large groups. Children particularly enjoy the kids' area and the diverse daily programming, ensuring there's always something fun to do.
Despite the few mentions of minor inconveniences like occasional lines at breakfast and the need for electric kettles in family rooms, the overwhelmingly positive feedback highlights the resort's suitability for those looking to enjoy a family-friendly travel experience. The combination of excellent service, thoughtful amenities and a plethora of children's activities make Wish Serrano Resort an ideal choice for a memorable family getaway.
The nightlife around Wish Serrano Resort has been described as amazing with convenient access to a variety of bars and restaurants nearby. Guests appreciate the close proximity to nightlife options, making it easy to explore the vibrant scene. However, while the overall nightlife experience is highly regarded, the noise levels, especially from karaoke sessions, have been a concern for some. When events such as karaoke are held, the noise can be quite disruptive, extending late into the night and making it difficult for some guests to sleep. Despite these occasional disturbances, the nightlife offerings around the hotel are generally well-received for their excitement and variety.
Travel enthusiasts and high-end guests who have experienced the Wish Serrano Resort have had quite a mixed response regarding its facilities and services. While it holds a prestigious five-star category and offers a luxurious ambiance, it frequently falls short of guests' high expectations. Many found the service level inconsistent with genuine five-star appeal, noting that some employees lack the experience typically expected at such establishments.
Guests frequently compare the hotel's claims against their experiences, finding disparities between the expected and actual service quality. The facilities, although extensive, showed signs of needing significant improvements to align with a five-star standard. For instance, the large property size necessitated considerable walking distances to reach amenities like the pool, which some found inconvenient.
Several guests expressed disappointment, feeling misled by the hotel's marketed five-star status. The rooms and service did not consistently meet the levels of luxury and quality promised. Misleading descriptions left visitors expecting more and led them to describe their stay as not entirely compatible with the high accommodation costs.
Overall, though the Wish Serrano Resort has the framework and potential of a distinguished five-star hotel, there are recurring mentions of aspects falling short of this coveted rating. Improvements in service quality and facility maintenance could bridge the gap between current experiences and the anticipated grandeur of a true five-star resort.
Wish Serrano Resort offers excellent facilities and services for business travelers. The hotel's business center is well-regarded, providing a convenient space for work in a location often frequented by tourists. The resort is praised for being convenient for business needs with consistent availability of conference rooms and adequate amenities catering specifically to business travelers. Despite the hotel's tourist influx, it maintains a reputation for being an excellent choice for those traveling for business purposes.
'Wish Serrano Resort' presents a varied picture when it comes to accessibility for guests with disabilities. The hotel is generally reachable, particularly by car, which is often necessary due to its location on a steep hill. This can make walking back from downtown tiring. Inside, the hotel largely accommodates baby strollers and wheelchairs with several facilities and accessible rooms precisely adapted for such needs.
Although the bathrooms could benefit from some updates, overall, the hotel has removed many physical barriers, creating a more accessible environment. The parking is designed for accessibility, but there have been issues with parking cards and validation. Improvements are suggested in the directions provided at the reception, especially for visually impaired guests, ensuring they navigate the premises comfortably.
Access to certain parts of the hotel, like through an annex, implies varying levels of accessibility across its facilities. While the resort is suitable for elderly guests, the general consensus is that there's room for enhancement to meet everyone's needs fully.
The Wish Serrano Resort features a variety of pools, including both indoor and outdoor options with numerous mentions of the heated pool in guest reviews. The indoor heated pool received positive feedback for its excellent heating and well-maintained temperature. Several guests noted that the pool is genuinely heated and comfortable with one review praising its perfect water temperature. The depth of the pool, however, prompted mixed reactions; some found it comfortable at 1.7 meters, while others found it a bit uncomfortable.
Despite the majority of positive comments, there were a few areas for improvement. Some reviewers mentioned issues such as the pool being small, too hot or noisy at times. There were also mentions of the heated pool facilities needing improvement and reports of the pool being lukewarm to cold occasionally. Additionally, a few guests were dissatisfied with the hotel's communication regarding the maintenance of the heated pools, noting that they were not informed when the pools were non-functional.
Overall, though, the heated pool stands out as a well-regarded amenity with consistent praise for its effective heating and comfortable temperature.
The outdoor pool at Wish Serrano Resort stands out for its beauty and expansive size. Many guests have praised the pleasant atmosphere of the pool area. The pool itself has received mixed reviews regarding its temperature with some finding it too cold, while others described it as heated and comfortable. Periodically, the pool has been under construction, impacting its availability. The resort could benefit from more consistent climate control of the outdoor pools to ensure a comfortable experience for all guests. Overall, the outdoor pool is a significant feature of the hotel, offering a great space for relaxation and enjoyment.
Guests frequently commend the indoor pool at Wish Serrano Resort for its warmth and pleasant ambiance. Many describe the indoor pool as well-maintained, spacious and notably well-heated, making it a delightful feature of the resort, especially given the reported chilly temperatures of the outdoor pool. The indoor pool water temperature is consistently appreciated for being perfect and really warm, enhancing the comfort of guests.
However, there are occasional mentions of constraints and maintenance issues affecting its availability with some guests experiencing the pool being too hot or undergoing renovations. Despite these occasional disruptions, the general consensus highlights the indoor pool as a significant and well-managed amenity, contributing positively to the overall guest experience at the resort.
Wish Serrano Resort offers a luxurious experience with impeccable service and high-grade amenities. Guests frequently describe the hotel as luxurious with a sophisticated, beautiful and renovated decor. The accommodations are charming and refined, providing a truly luxurious stay. The infrastructure is excellent and first-class and the luxury is evident throughout the entire hotel. Descriptions often liken it to a five-star establishment, highlighting the super luxurious rooms and overall sophisticated ambiance. However, a few reviews suggested that the high caliber of service and management could be better upheld to match the luxury label. Despite this, the hotel remains a top choice for those exploring luxury possibilities in their travel experiences.
Wish Serrano Resort stands out as an ideal destination for couples seeking a romantic retreat. The hotel provided warmth and comfort, making it a perfect setting for special occasions such as wedding anniversaries and honeymoons. Guests appreciated the romantic services offered, enhancing the overall experience and ambiance. The resort was described as a cozy and romantic spot, ideal for an intimate and heartfelt celebration. Whether celebrating a milestone or simply enjoying a romantic weekend, Wish Serrano Resort has consistently been praised for delivering an unforgettable and loving experience.
Location Show Map
Location
Guests appreciated that they could easily explore the city on foot, reducing the need for car travel. The hotel is particularly noted for its closeness to the famous twisted street, Rua Torta and other central landmarks. Its setting on a hill offers beautiful views, although some guests mentioned the walk back could be steep.
The hotel's location is complemented by its well-maintained facilities, excellent services and helpful staff. The convenience of being central but still enjoying a peaceful environment adds to its charm. With easy access to tours, restaurants and leisure activities, Wish Serrano Resort stands out as a superb choice for anyone looking to make the most of their visit to Gramado.
Breakfast
However, some guests mention issues with crowding and organization, particularly indicating that the breakfast area can become chaotic and crowded with long queues at peak times. Despite this, the general consensus is that the breakfast is delicious and varied, often described as one of the best hotel breakfasts experienced.
Overall, while there are occasional minor drawbacks such as restocking delays and a few instances of lower quality, the breakfast at Wish Serrano Resort remains a highlight for most visitors, adding a significant positive note to their stay.
Dinner
However, several guests found the meal prices to be on the higher side and some felt that the flavor and quality of the food fell short of expectations. There were also mentions of the dining rooms feeling impersonal and some dishes lacking flavor. A few reviews specifically noted that the half-board dinner options were limited and repetitive, leading to disappointment. Guests also faced issues with service, such as long waits and food arriving cold.
Overall, while some guests enjoyed their dining experiences at Wish Serrano Resort, others felt that there was significant room for improvement in terms of variety, quality and service.
Rooms
However, the property seems to have some notable drawbacks. Several guests reported that the rooms and certain furniture items are in need of maintenance with issues like broken heaters, outdated bathrooms, poor lighting and musty smells being common complaints. Noise levels, particularly in rooms near elevators or with thin walls, appear to disrupt the otherwise cozy and serene environment.
While some rooms offer delightful views of the garden, others fall short with less appealing vistas or outdated aesthetic choices. Frequent concerns about soundproofing, cleanliness and the need for room renovations were echoed in many reviews, suggesting that the property could benefit from an overhaul to meet its guests' expectations fully. Despite these issues, those who prioritize room size and comfort, along with a high-quality breakfast and convenient location, may find Wish Serrano Resort to be an appealing choice.
Beds
Despite some reports of dated and stained mattresses, the overall sentiment leans heavily towards satisfaction with descriptions like fantastic, excellent and super comfortable frequently appearing in reviews. The comfort of the beds, along with the clean, soft sheets and pillows, has made a strong impression on many guests.
However, there are isolated instances where guests have experienced issues, such as old and deformed mattresses or the lack of a proper bed for children. Nevertheless, the majority of reviews emphasize a high level of comfort, making the beds at Wish Serrano Resort a notable highlight of the stay.
Cleanliness
The hotel rooms are praised for being spacious, airy and meticulously cleaned with many guests noting the comfort and cleanliness of the beds. The common areas, including the lobby, kitchen and bar, also receive high marks for their cleanliness and welcoming environment.
However, there are occasional mentions of minor issues, such as mold or woodworm in bathroom stalls, inadequate bathroom lighting or less detailed cleaning in certain areas. Some guests also report room cleaning not being as thorough as desired with dust under the beds and instances where room service was skipped for a day or two.
Overall, despite a few areas for improvement, the general sentiment is overwhelmingly positive with most guests finding the cleanliness and maintenance of Wish Serrano Resort to be excellent and contributing significantly to their comfortable stay.
Staff
Wi-Fi
Spa
Despite the overwhelmingly positive feedback, there are occasional mentions of drawbacks such as the spa being closed for maintenance without prior notice and some challenges with room heating. Nevertheless, for many, the spa is described as fabulous and sensational, embodying the best aspect of their stay at the resort.
Gym
Pool
While some found the indoor pool pleasant, others mentioned it was unbearable. The outdoor pool received mixed reviews for its temperature, being described as beautiful yet very cold, even to the point of discomfort for children. There were also mentions of an outdoor pool being under construction and some pool facilities being unsatisfactory.
Despite occasional maintenance issues and periods of renovation, the swimming pools and infrastructure generally left a positive impression, captivating many guests with the overall magnificence of the pool areas, especially the heated sections. Lounges around the area provide ample space to relax and socialize, enhancing the overall experience.
Parking
While the parking area is safe and conveniently organized, the lack of a covered access point and clear information regarding the parking fees led to some dissatisfaction. There's an evident concern that the charges are not well communicated initially, adding to the frustration of many guests upon discovering the costs. Despite these issues, the parking logistics within the resort itself are generally managed well, although sharing space with non-guests and the perception of the resort renting out parking spaces add to the concerns.
Overall, to enhance guest satisfaction, it would be beneficial for the hotel to consider including parking fees in the room rates, improve communication about parking costs upfront and potentially offer complimentary parking for guests.
Family
The resort boasts a cozy and welcoming environment, creating a perfect family-oriented atmosphere. It offers comprehensive infrastructure and programming that entertains both adults and children, making it suitable for family vacations as well as trips with large groups. Children particularly enjoy the kids' area and the diverse daily programming, ensuring there's always something fun to do.
Despite the few mentions of minor inconveniences like occasional lines at breakfast and the need for electric kettles in family rooms, the overwhelmingly positive feedback highlights the resort's suitability for those looking to enjoy a family-friendly travel experience. The combination of excellent service, thoughtful amenities and a plethora of children's activities make Wish Serrano Resort an ideal choice for a memorable family getaway.
Nightlife
5 Star
Guests frequently compare the hotel's claims against their experiences, finding disparities between the expected and actual service quality. The facilities, although extensive, showed signs of needing significant improvements to align with a five-star standard. For instance, the large property size necessitated considerable walking distances to reach amenities like the pool, which some found inconvenient.
Several guests expressed disappointment, feeling misled by the hotel's marketed five-star status. The rooms and service did not consistently meet the levels of luxury and quality promised. Misleading descriptions left visitors expecting more and led them to describe their stay as not entirely compatible with the high accommodation costs.
Overall, though the Wish Serrano Resort has the framework and potential of a distinguished five-star hotel, there are recurring mentions of aspects falling short of this coveted rating. Improvements in service quality and facility maintenance could bridge the gap between current experiences and the anticipated grandeur of a true five-star resort.
Business
Accessible
Although the bathrooms could benefit from some updates, overall, the hotel has removed many physical barriers, creating a more accessible environment. The parking is designed for accessibility, but there have been issues with parking cards and validation. Improvements are suggested in the directions provided at the reception, especially for visually impaired guests, ensuring they navigate the premises comfortably.
Access to certain parts of the hotel, like through an annex, implies varying levels of accessibility across its facilities. While the resort is suitable for elderly guests, the general consensus is that there's room for enhancement to meet everyone's needs fully.
Heated Pool
Despite the majority of positive comments, there were a few areas for improvement. Some reviewers mentioned issues such as the pool being small, too hot or noisy at times. There were also mentions of the heated pool facilities needing improvement and reports of the pool being lukewarm to cold occasionally. Additionally, a few guests were dissatisfied with the hotel's communication regarding the maintenance of the heated pools, noting that they were not informed when the pools were non-functional.
Overall, though, the heated pool stands out as a well-regarded amenity with consistent praise for its effective heating and comfortable temperature.
Outdoor Pool
Indoor Pool
However, there are occasional mentions of constraints and maintenance issues affecting its availability with some guests experiencing the pool being too hot or undergoing renovations. Despite these occasional disruptions, the general consensus highlights the indoor pool as a significant and well-managed amenity, contributing positively to the overall guest experience at the resort.
Luxury
Romantic
Yes, Wish Serrano Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Wish Serrano Resort.
Yes, Wish Serrano Resort welcomes dogs.
Yes, parking facilities are available at Wish Serrano Resort.
Yes, Wish Serrano Resort has a gym.
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