4-Star HotelSummary of reviews related to the '4 Star' categoryIntercityHotel Leiden presents itself as a modern and beautifully designed establishment. Guests appreciate its luxurious ambiance and the welcoming hospitality of the staff, who are noted for their friendliness and accommodating nature. Flexibility in services, like offering late check-out when rooms are available, adds to the overall positive experience.
Though the hotel receives praise for its overall atmosphere, several amenities expected in a four-star venue are missing. Basic items such as a vanity kit, coffee machine, kettle for tea or coffee, slippers, and ironing machine were notably absent unless one opts for a room upgrade. Guests have mentioned that the room cost, at 160 euros per night, seems excessive given these omissions.
The breakfast experience leaves some guests feeling it was unremarkable, particularly at a cost of 20 euros, suggesting it could be improved to better match the hotel's star rating. Temperature regulation in rooms could also be improved, as some have found it uncomfortably warm during the night.
Overall, while the hotel provides a pleasant stay with friendly service and elegant design, certain expected features of a four-star hotel are lacking without additional charges. Despite this, the attentive service, stylish environment, and flexible policies contribute positively to guest experiences at IntercityHotel Leiden.
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