Krystal Beach Hotel
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Summary of reviewsThe Krystal Beach Hotel in Gordon’s Bay receives predominantly positive reviews with several aspects of the property being highly praised by guests.
Nestled right by the marina and offering stunning views over False Bay, the hotel's prime location is a standout feature. Its proximity to the beach, harbor and a variety of local amenities, like shops and restaurants, adds to the appeal. Visitors appreciate the tranquil, clean environment, making it perfect for relaxation, seaside walks and as a base for exploring nearby tourist spots. The majestic views of the sea, mountains and sunsets enhance the overall holiday experience.
The breakfast at Krystal Beach Hotel is another highlight, frequently described as delightful, scrumptious and exceptional. The buffet offers a wide variety of well-prepared options, including fresh fruit and freshly brewed coffee, catering to different dietary preferences with a special mention for Halaal options. Although there are occasional complaints about hygiene, limited choices and the ambiance being too busy, the overall sentiment is that the breakfast provides an excellent start to the day.
Dinner experiences are largely positive with praises for the excellent and delicious quality of the food and specific dishes like pork belly and hake and chips. The ambiance, enhanced by the beautifully located terrace and a cocktail bar, creates a pleasant dining setting. Despite some complaints about noise, limited menu selection and slow service during off-peak hours, the overall dining experience is favorable.
The rooms at Krystal Beach Hotel consistently receive high marks for their spaciousness, cleanliness and modern decor. Many rooms offer stunning views of the harbor or the sea, adding to the serene and picturesque atmosphere. Furnishings, including large, cozy beds and well-equipped amenities, further enhance the comfortable experience. Although there are minor issues regarding room temperature and view discrepancies, the overwhelming feedback is positive.
Cleanliness across the hotel is highly commended with numerous reviews noting the spotless condition of rooms and communal areas. Guests appreciate the well-maintained facilities and the high standards upheld by housekeeping, although some isolated reports of maintenance issues and cleanliness in certain areas exist.
The staff at Krystal Beach Hotel earn widespread acclaim for their friendliness, professionalism and accommodating nature. Guests frequently mention the helpfulness and welcoming demeanor of the front desk and reception staff. While there are occasional criticisms of unhelpful or unfriendly staff, particularly at the front desk and bar, the majority of feedback emphasizes the staff’s role in creating a pleasant stay.
The mixed reviews of the WiFi service highlight both its reliability for basic needs and areas for improvement, particularly regarding speed and consistency. However, the spa at the hotel garners mostly positive feedback, praised for its amazing service and professional staff, despite some minor areas needing attention.
The gym, while small, is well-equipped and provides a good workout space with scenic views. Minor suggestions for upgrades and better maintenance were noted. The pool area receives high acclaim as well for its cleanliness, beautiful environment and friendly staff, though its small size and lack of heating were noted as minor drawbacks.
Overall, Krystal Beach Hotel is favored by guests for its excellent location, high-quality breakfast, comfortable rooms, commendable cleanliness and friendly staff, making it a popular choice for a relaxing and enjoyable stay in Gordon’s Bay.
Categories
Nestled right by the marina and offering stunning views over False Bay, the hotel's prime location is a standout feature. Its proximity to the beach, harbor and a variety of local amenities, like shops and restaurants, adds to the appeal. Visitors appreciate the tranquil, clean environment, making it perfect for relaxation, seaside walks and as a base for exploring nearby tourist spots. The majestic views of the sea, mountains and sunsets enhance the overall holiday experience.
The breakfast at Krystal Beach Hotel is another highlight, frequently described as delightful, scrumptious and exceptional. The buffet offers a wide variety of well-prepared options, including fresh fruit and freshly brewed coffee, catering to different dietary preferences with a special mention for Halaal options. Although there are occasional complaints about hygiene, limited choices and the ambiance being too busy, the overall sentiment is that the breakfast provides an excellent start to the day.
Dinner experiences are largely positive with praises for the excellent and delicious quality of the food and specific dishes like pork belly and hake and chips. The ambiance, enhanced by the beautifully located terrace and a cocktail bar, creates a pleasant dining setting. Despite some complaints about noise, limited menu selection and slow service during off-peak hours, the overall dining experience is favorable.
The rooms at Krystal Beach Hotel consistently receive high marks for their spaciousness, cleanliness and modern decor. Many rooms offer stunning views of the harbor or the sea, adding to the serene and picturesque atmosphere. Furnishings, including large, cozy beds and well-equipped amenities, further enhance the comfortable experience. Although there are minor issues regarding room temperature and view discrepancies, the overwhelming feedback is positive.
Cleanliness across the hotel is highly commended with numerous reviews noting the spotless condition of rooms and communal areas. Guests appreciate the well-maintained facilities and the high standards upheld by housekeeping, although some isolated reports of maintenance issues and cleanliness in certain areas exist.
The staff at Krystal Beach Hotel earn widespread acclaim for their friendliness, professionalism and accommodating nature. Guests frequently mention the helpfulness and welcoming demeanor of the front desk and reception staff. While there are occasional criticisms of unhelpful or unfriendly staff, particularly at the front desk and bar, the majority of feedback emphasizes the staff’s role in creating a pleasant stay.
The mixed reviews of the WiFi service highlight both its reliability for basic needs and areas for improvement, particularly regarding speed and consistency. However, the spa at the hotel garners mostly positive feedback, praised for its amazing service and professional staff, despite some minor areas needing attention.
The gym, while small, is well-equipped and provides a good workout space with scenic views. Minor suggestions for upgrades and better maintenance were noted. The pool area receives high acclaim as well for its cleanliness, beautiful environment and friendly staff, though its small size and lack of heating were noted as minor drawbacks.
Overall, Krystal Beach Hotel is favored by guests for its excellent location, high-quality breakfast, comfortable rooms, commendable cleanliness and friendly staff, making it a popular choice for a relaxing and enjoyable stay in Gordon’s Bay.
Hotel with Spa
The Krystal Beach Hotel features a spa center and an outdoor pool. It offers accommodations on Harbor Island in Gordon's Bay. Guests can enjoy various spa treatments and relax by the pool with views of the harbor.
Hotel with Swimming Pool
This hotel offers a swimming pool, luxury accommodation, and panoramic sea views. It also features multiple dining options, a spa, and a travel desk for arranging excursions.
Outdoor Pool
Hotel with Parking
This hotel offers secure parking facilities for guests and is located in Harbour Island. The hotel's parking is convenient for accessing the hotel's amenities and the surrounding area.
Hotel with Gym
Krystal Beach Hotel features a well-equipped gym, a spa, and a swimming pool. It offers various room options, from single rooms to duplex family suites, ensuring a comfortable stay with fitness and relaxation amenities.
4-Star Hotel
This hotel is located on Harbour Island and features a spa center and an outdoor pool. The rooms are spacious, and the staff is friendly. The hotel also offers halal food options.
Hotel with Outdoor Pool
Situated on the waterfront of Harbour Island, this hotel offers an outdoor pool with views of the marina and partial sea views. It provides a hotel experience with a notable outdoor swimming facility.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Krystal Beach Hotel boasts a stunning location in Gordon's Bay, nestled right by the marina and offering spectacular views over False Bay. This excellently positioned hotel is praised for its proximity to the beach, harbor and local amenities, including a variety of shops and restaurants. Not only can guests enjoy magnificent sea and harbor views from their rooms, but the tranquil surroundings add to the overall charm of the area.
The setting is described as beautiful, quiet and clean with safe environments perfect for relaxation. Guests appreciate the convenient access to the main beach, making it ideal for seaside walks or runs. The location also serves as a good base for exploring nearby tourist spots, including Stellenbosch wine estates and the scenic whale route.
Despite being a drive from central Cape Town, the hotel's positioning near the waterfront affords a sense of peace away from the hustle and bustle. The majestic views of the sea, mountains and sunsets enhance the holiday experience, making it a well-loved choice for a getaway.
Overall, the Krystal Beach Hotel's great location, coupled with its excellent service, contributes to a memorable stay for guests seeking both relaxation and scenic beauty in Gordon's Bay.
Krystal Beach Hotel has garnered largely positive feedback for its breakfast offerings, highlighted by a notable variety and quality. Many guests found the breakfast to be delightful with terms like lovely, scrumptious and exceptional frequently mentioned. The buffet style appears to be a hit, often described as amazing, glorious and substantial. Fresh and well-prepared options, including lovely fresh fruit, freshly brewed coffee and a wide selection of dishes, contribute to an elevated breakfast experience. The effort to cater to specific dietary preferences, such as Halaal options, received several compliments, particularly the personalized service provided by Chef Aunty Aziza.
Despite the general praise, some guests pointed out areas for improvement. A few mentioned instances of poor hygiene and limited choices, particularly in the Halaal section. Additionally, there were occasional complaints about the quality and freshness of certain items, such as pre-cooked scrambled eggs and unappetizing pastries. The breakfast area’s ambiance was sometimes described as too busy or canteen-like, detracting from the overall experience.
Nonetheless, the overwhelming sentiment is that the breakfast at Krystal Beach Hotel is a highlight of the stay, offering a great start to the day with wide variety and superb quality. Many patrons look forward to returning, driven by the memorable breakfast experience.
Dinner at Krystal Beach Hotel offers a diverse range of experiences with many guests recounting mostly positive aspects. Several guests praised the excellent and delicious quality of the food, highlighting specific dishes such as pork belly and hake and chips as standout choices. Special deals and nightly menus also received commendation, often being deemed good value for money. The tapas-style small plates and large portions served at dinner were particularly appreciated, contributing to a positive dining experience for many.
Ambiance in the restaurant is enhanced by the beautifully located terrace overlooking the harbor and the elegant reception area with its waterfall curtain wall, creating a pleasant setting for meals. The cocktail bar also garnered positive feedback for its appealing offerings.
However, not all reviews were glowing. Some guests found the restaurant area noisy and service inconsistent. Occasional complaints were made about the limited dinner menu selection and slow service during off-peak times. There were instances where dishes did not meet expectations with certain items being either over-fancied or disappointing in quality. Room service generally fared better, being described as efficient and surpassing expectations.
Service issues surfaced in a few accounts, including unfriendly staff and discrepancies in food orders. A notable concern for some guests was the absence of Halaal certification, despite prior assurances and a few experienced disappointing experiences at breakfast.
Overall, while the dinner experiences at Krystal Beach Hotel are predominantly positive with many savoring delightful meals in a charming setting, there are occasional lapses in service and quality that could benefit from attention.
Krystal Beach Hotel boasts an array of positive attributes, particularly when it comes to its rooms. Guests consistently highlight the spaciousness of the rooms, making for a comfortable and generous living space. Many rooms come with stunning views, often of the harbor or the sea, which adds a serene and picturesque touch to the stay. Balconies are frequently mentioned, providing a delightful space to relax and take in the surroundings.
Cleanliness is another standout point with several reviews noting how well-maintained and spotless the rooms are. The modern and stylish decor further enhances the welcoming atmosphere, making guests feel at ease. Furnishings are praised for their comfort, including large, cozy beds and well-equipped amenities like mini kitchens and espresso machines.
Guests also appreciate the luxurious touches found in many rooms, such as large screen TVs, walk-in showers and beautifully decorated interiors. Family rooms and suites receive special mention for their size and luxury, often exceeding guest expectations. Overall, the combination of spaciousness, clean and modern interiors and stunning views make the rooms at Krystal Beach Hotel a significant draw for visitors.
While some reviews indicate minor issues, such as room temperature and view discrepancies, these are outweighed by the overwhelmingly positive feedback regarding comfort, cleanliness and room amenities. The consistent theme is that Krystal Beach Hotel provides a high level of comfort and tranquility, making it a popular choice for travelers seeking a relaxing and enjoyable stay.
The Krystal Beach Hotel has garnered numerous positive remarks regarding its bedding arrangements. Guests frequently highlight the comfort and spaciousness of the beds, noting their large size and the quality of the mattresses. Many reviews appreciate the bed's ability to provide a restful night's sleep, often describing the experience as feeling like sleeping in heaven. The pillows likewise receive favorable comments with some guests mentioning their satisfaction with both the softness and the availability of large pillows, although a few suggested the need for firmer options.
Cleanliness is also a point of praise with reviewers noting that the beds and their bedding were well-maintained. Overall, the consensus is that the beds are a key feature contributing to the comfort and enjoyment of the stay, despite occasional discrepancies such as the firmness of the bed or the narrowness of certain double beds. Some rooms come with twin beds that face parking areas, which may not be as preferable for some guests. Yet, the hotel seems accommodating, providing extra beds when needed and ensuring an overall luxurious room experience.
In summary, the Krystal Beach Hotel offers exceptionally comfortable and inviting beds, making it a strong choice for travelers seeking quality sleep during their visit.
Krystal Beach Hotel has garnered a reputation for its impressive cleanliness. Many guests describe the hotel, rooms and communal areas as spotless and super clean. The rooms were frequently praised for being neat, spacious, comfortable and well-presented. Housekeeping received numerous accolades for maintaining high standards of cleanliness with guests mentioning the provision of clean towels and immaculate linens. Numerous reviews highlighted that the entire property, including bathrooms and balconies, was well-maintained and inviting.
Guests found the rooms to be comfortable and of good size with some appreciating the modern style and lovely decor. The facilities were consistently described as clean and well-kept, contributing to an overall fantastic experience.
However, not all reviews were entirely positive. Some guests reported issues with cleanliness in certain areas, such as the carpets in the lounge and the dining room. A few also mentioned isolated incidents with housekeeping, noting that the cleanliness did not meet their expectations. There were mentions of specific maintenance issues, such as dirty cups and worn-out linens, which detracted from the overall experience for a few visitors.
Despite these occasional lapses, the consensus remains that Krystal Beach Hotel excels in providing a clean and comfortable environment, making it a favored choice for many travelers.
The reviews of Krystal Beach Hotel overwhelmingly highlight the exceptional quality of its staff. Guests frequently describe the staff as super friendly, professional and accommodating with a great demeanor and excellent service. The front desk and reception staff are often singled out for being particularly helpful and welcoming. Many guests also noted the staff's politeness and professionalism, which contributed significantly to their pleasant stay.
Moreover, the staff's willingness to go out of their way to support and please guests is a recurring theme. From the quick and efficient check-in process to attentive housekeeping and friendly food service, the staff's efforts to ensure a comfortable experience are highly appreciated. Specific individuals in the dining area, such as Aziza, were praised for their exceptional service, adding a personal touch to the dining experience.
However, there are a few isolated complaints about unhelpful and unfriendly staff, particularly at the front desk and bar. Some guests mentioned inconsistencies in the quality of service and pointed out instances where staff could be more attentive or efficient.
Overall, the majority of reviews reflect a highly positive experience with the staff at Krystal Beach Hotel, emphasizing their friendliness, helpfulness and professionalism, which greatly contributed to an enjoyable stay.
The reviews of the Krystal Beach Hotel present a mixed picture of the hotel's WiFi service. On the positive side, many guests found the WiFi to be decent, good, or even perfect, making it easy to access and reliable for basic internet needs. Some guests specifically highlighted that the WiFi was great and really appreciated the ease of access. However, other reviews indicated areas for improvement, noting that the WiFi was occasionally slow, sporadically functional and at times patchy. There were mentions of the internet being bad or worse with some guests finding it slow and unreliable. Additionally, issues were noted with no availability of YouTube and Netflix and limited channels on TV, further complicating the overall internet experience. While some guests had no problems with the WiFi, there's a clear indication that the service could benefit from enhancements to meet all guests' expectations.
The spa at Krystal Beach Hotel has garnered predominantly positive feedback from guests who have had the opportunity to enjoy its services. Many guests described their spa experience as amazing with some singling out Natasha for her fantastic service. The staff at the spa received multiple compliments for their friendliness and professionalism, contributing significantly to the overall enjoyment of the spa.
However, there were mentions of some areas needing attention. A few reviews indicated that the spa facilities could use a bit of TLC and there were specific comments about the windows needing to be cleaner. Additionally, there were instances where guests noted that massages were cut short by 15 minutes, which was a point of dissatisfaction.
Despite these minor drawbacks, the spa was often highlighted as a major perk of the hotel with guests expressing love for the place and mentioning it as the highlight of their stay. The spa services, including special sessions like manicures, were well-received, though there were unfortunate episodes where the spa was closed or unavailable. Overall, the spa at Krystal Beach Hotel provides a generally lovely and professional environment that leaves a lasting impression on its guests.
Krystal Beach Hotel boasts a gym that is both functional and convenient for guests looking to maintain their fitness routine during their stay. Positioned on the 2nd floor, the gym offers scenic views as it looks down onto the pool deck, adding an element of relaxation to the workout experience. The gym is fully stocked with various equipment, including bicycle and stepper machines and is deemed great and more than adequate by several guests. Despite its small size, it is considered sufficient for regular workouts with well-maintained facilities. Some reviews pointed out that the gym area could benefit from an upgrade and more stringent maintenance. Additionally, guests have noted the absence of fresh towels and instances of minors using the equipment improperly. Overall, the gym provides great facilities for guests, making it a useful amenity for those looking to stay active during their visit.
At Krystal Beach Hotel, the pool area consistently receives high praise from guests. The outdoor pool, often described as crystal clear, clean and sparkly blue, provides a refreshing retreat for visitors. Many appreciate the well-maintained and beautiful environment of the pool area, which is conducive to relaxation and enjoyment. The staff at the pool are noted for being friendly and helpful, adding to the overall positive experience.
While some guests mention that the pool is small, it is generally considered sufficient and enjoyable with lovely views of the sunset enhancing the ambiance. The pool area is described as quiet and beautiful, making it a favored spot for guests seeking tranquility.
However, feedback also highlights a few areas for improvement. A couple of reviews note that the pool is not heated, which could detract from the experience during cooler weather. Additionally, some guests experienced delays with pool service and the pool's operating hours, closing at 6pm, were considered restrictive by some visitors. Despite these minor drawbacks, the pool remains a beloved feature, providing a space for well-deserved relaxation and enjoyment.
Krystal Beach Hotel offers a variety of parking options which guests have found mostly convenient and secure. The underground parking is particularly appreciated for its safety with many noting it as a secure and gated facility. It's also a significant advantage that the parking is free, providing an added layer of convenience for guests.
However, there are mixed reviews about the condition and maintenance of the parking areas. While some guests found the parking to be great and easily accessible, others pointed out issues with the underground parking, such as it being wet from leaking pipes and overall maintenance needing improvement. There were also mentions of the parking area being inconvenient for some guests, possibly due to its location or condition.
Despite these criticisms, the fact that parking is both secure and free stands out as a significant benefit for visitors. With some attention to maintenance and accessibility, the parking amenities at Krystal Beach Hotel have the potential to fully satisfy all guests.
The Krystal Beach Hotel is a wonderful destination for families looking to unwind and spend quality time together. The hotel offers a variety of family-oriented accommodations, including spacious and comfortable family suites and duplex rooms, making it great for larger families or those seeking extra space during their stay. The family rooms are particularly noted for being clean and comfortable.
Guests have highlighted the pool as a major hit with children, providing endless entertainment and enjoyment. The hotel's warm, family-friendly environment also ensures that children are kept happy and engaged throughout their stay. The location is ideal for those who appreciate a quieter setting, as it is not situated in a typically touristy area, offering a more relaxed atmosphere.
Parents appreciate the opportunity to spend time with their children with many noting the excellent facilities for kids and the overall suitability of the accommodation for families. Many have expressed their intention to return, underscoring the positive experiences had by families at this hotel. Whether it's for a short layover or a four-day retreat, the Krystal Beach Hotel promises a fabulous family experience, making it a beloved choice for those traveling with children.
Krystal Beach Hotel, generally regarded as a four-star establishment, presents a mixed experience according to guest reviews. On the optimistic side, many guests praise the hotel for its decent four-star quality and feel it matches the expectations of a four-star property. With superb facilities and a rating of 9.00/10 from some visitors, the hotel often delivers an excellent four-star experience, making it a great option for travelers seeking a reliable stay.
However, not all feedback aligns with this positive sentiment. Several guests have expressed disappointment in the service quality, noting that it falls short of four-star standards. Instances of inadequate cleanliness and deteriorating service have been mentioned, contributing to a less than stellar impression for a four-star rating. This accumulating disappointment has caused some to question the hotel's adherence to its four-star status.
In summary, while Krystal Beach Hotel has received commendations for its facilities and some aspects of its overall experience, concerns about service quality and consistency suggest that it may not always live up to the full expectations of a four-star hotel.
Krystal Beach Hotel proves to be a competent choice for business travelers, offering a range of facilities and services tailored to their needs. The hotel features a good business center and business desks, making it well-suited for those on work trips. Its central location and quiet ambiance further enhance its appeal for business guests. WiFi connectivity is reliable, facilitating uninterrupted work. The reception and bar staff are notably helpful and attentive service during breakfast adds to a positive stay. With well-maintained amenities such as the pool, Krystal Beach Hotel provides both relaxation and practicality for business purposes.
Krystal Beach Hotel offers commendable accessibility features, ensuring a comfortable stay for guests with disabilities. The facilities are wheelchair accessible with rooms specifically designed for disabled individuals and showers catering to wheelchair users. The hotel's location near the marina and beach provides a safe and convenient environment for outings, making it easy to access the seaside. Guests appreciated the hotel's excellent accessibility and found it straightforward to move in and out. While there were some notes about it potentially not being suitable for all disabled guests, the general consensus highlighted positive experiences regarding the accessibility of the hotel.
The outdoor pool at Krystal Beach Hotel is a highlight for many guests. It is spacious enough for proper swimming and is consistently described as clean and well-maintained. The inviting and amenable environment of the pool area offers a peaceful retreat with guests appreciating its proximity to their rooms. The pool's area is described as lovely and spacious, providing beautiful sunset views that add to the tranquility of the experience. Although the pool is not heated, it remains an enjoyable and relaxing spot for both adults and children. Poolside service has had occasional issues and the early closure time of 6 pm is seen as a drawback by some. Despite these minor inconveniences, the overall feedback on the pool, its cleanliness and the delightful atmosphere is overwhelmingly positive, making it a cherished feature of the hotel.
Krystal Beach Hotel is highly praised for its honeymoon offerings, consistently being described as a perfect venue and destination for couples. The hotel features beautiful honeymoon rooms and suites, noted for their romantic ambiance and special touches, such as lovely bed sprays and a memorable air. Guests commend the hotel's excellent service tailored specifically for honeymooners, often highlighting the additional packages that enhance the romantic experience. Overall, this hotel is regarded as a top choice for a honeymoon stay, providing an extra romantic and lovely experience for newlyweds.
Krystal Beach Hotel offers a delightful experience for couples seeking a romantic retreat. Reviews highlight its romantic ambiance and setting, making it an ideal choice for anniversaries and special celebrations. Guests frequently appreciate the beautifully romantic atmosphere and find it suitable for a memorable romantic getaway. The hotel's lovely touch and perfect location further contribute to its charm as a destination for couples. Despite a few instances where romantic details were overlooked, the overall experience at Krystal Beach Hotel is notable for creating special surroundings that cater to a romantic time.
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Location
The setting is described as beautiful, quiet and clean with safe environments perfect for relaxation. Guests appreciate the convenient access to the main beach, making it ideal for seaside walks or runs. The location also serves as a good base for exploring nearby tourist spots, including Stellenbosch wine estates and the scenic whale route.
Despite being a drive from central Cape Town, the hotel's positioning near the waterfront affords a sense of peace away from the hustle and bustle. The majestic views of the sea, mountains and sunsets enhance the holiday experience, making it a well-loved choice for a getaway.
Overall, the Krystal Beach Hotel's great location, coupled with its excellent service, contributes to a memorable stay for guests seeking both relaxation and scenic beauty in Gordon's Bay.
Breakfast
Despite the general praise, some guests pointed out areas for improvement. A few mentioned instances of poor hygiene and limited choices, particularly in the Halaal section. Additionally, there were occasional complaints about the quality and freshness of certain items, such as pre-cooked scrambled eggs and unappetizing pastries. The breakfast area’s ambiance was sometimes described as too busy or canteen-like, detracting from the overall experience.
Nonetheless, the overwhelming sentiment is that the breakfast at Krystal Beach Hotel is a highlight of the stay, offering a great start to the day with wide variety and superb quality. Many patrons look forward to returning, driven by the memorable breakfast experience.
Dinner
Ambiance in the restaurant is enhanced by the beautifully located terrace overlooking the harbor and the elegant reception area with its waterfall curtain wall, creating a pleasant setting for meals. The cocktail bar also garnered positive feedback for its appealing offerings.
However, not all reviews were glowing. Some guests found the restaurant area noisy and service inconsistent. Occasional complaints were made about the limited dinner menu selection and slow service during off-peak times. There were instances where dishes did not meet expectations with certain items being either over-fancied or disappointing in quality. Room service generally fared better, being described as efficient and surpassing expectations.
Service issues surfaced in a few accounts, including unfriendly staff and discrepancies in food orders. A notable concern for some guests was the absence of Halaal certification, despite prior assurances and a few experienced disappointing experiences at breakfast.
Overall, while the dinner experiences at Krystal Beach Hotel are predominantly positive with many savoring delightful meals in a charming setting, there are occasional lapses in service and quality that could benefit from attention.
Rooms
Cleanliness is another standout point with several reviews noting how well-maintained and spotless the rooms are. The modern and stylish decor further enhances the welcoming atmosphere, making guests feel at ease. Furnishings are praised for their comfort, including large, cozy beds and well-equipped amenities like mini kitchens and espresso machines.
Guests also appreciate the luxurious touches found in many rooms, such as large screen TVs, walk-in showers and beautifully decorated interiors. Family rooms and suites receive special mention for their size and luxury, often exceeding guest expectations. Overall, the combination of spaciousness, clean and modern interiors and stunning views make the rooms at Krystal Beach Hotel a significant draw for visitors.
While some reviews indicate minor issues, such as room temperature and view discrepancies, these are outweighed by the overwhelmingly positive feedback regarding comfort, cleanliness and room amenities. The consistent theme is that Krystal Beach Hotel provides a high level of comfort and tranquility, making it a popular choice for travelers seeking a relaxing and enjoyable stay.
Beds
Cleanliness is also a point of praise with reviewers noting that the beds and their bedding were well-maintained. Overall, the consensus is that the beds are a key feature contributing to the comfort and enjoyment of the stay, despite occasional discrepancies such as the firmness of the bed or the narrowness of certain double beds. Some rooms come with twin beds that face parking areas, which may not be as preferable for some guests. Yet, the hotel seems accommodating, providing extra beds when needed and ensuring an overall luxurious room experience.
In summary, the Krystal Beach Hotel offers exceptionally comfortable and inviting beds, making it a strong choice for travelers seeking quality sleep during their visit.
Cleanliness
Guests found the rooms to be comfortable and of good size with some appreciating the modern style and lovely decor. The facilities were consistently described as clean and well-kept, contributing to an overall fantastic experience.
However, not all reviews were entirely positive. Some guests reported issues with cleanliness in certain areas, such as the carpets in the lounge and the dining room. A few also mentioned isolated incidents with housekeeping, noting that the cleanliness did not meet their expectations. There were mentions of specific maintenance issues, such as dirty cups and worn-out linens, which detracted from the overall experience for a few visitors.
Despite these occasional lapses, the consensus remains that Krystal Beach Hotel excels in providing a clean and comfortable environment, making it a favored choice for many travelers.
Staff
Moreover, the staff's willingness to go out of their way to support and please guests is a recurring theme. From the quick and efficient check-in process to attentive housekeeping and friendly food service, the staff's efforts to ensure a comfortable experience are highly appreciated. Specific individuals in the dining area, such as Aziza, were praised for their exceptional service, adding a personal touch to the dining experience.
However, there are a few isolated complaints about unhelpful and unfriendly staff, particularly at the front desk and bar. Some guests mentioned inconsistencies in the quality of service and pointed out instances where staff could be more attentive or efficient.
Overall, the majority of reviews reflect a highly positive experience with the staff at Krystal Beach Hotel, emphasizing their friendliness, helpfulness and professionalism, which greatly contributed to an enjoyable stay.
Wi-Fi
Spa
However, there were mentions of some areas needing attention. A few reviews indicated that the spa facilities could use a bit of TLC and there were specific comments about the windows needing to be cleaner. Additionally, there were instances where guests noted that massages were cut short by 15 minutes, which was a point of dissatisfaction.
Despite these minor drawbacks, the spa was often highlighted as a major perk of the hotel with guests expressing love for the place and mentioning it as the highlight of their stay. The spa services, including special sessions like manicures, were well-received, though there were unfortunate episodes where the spa was closed or unavailable. Overall, the spa at Krystal Beach Hotel provides a generally lovely and professional environment that leaves a lasting impression on its guests.
Gym
Pool
While some guests mention that the pool is small, it is generally considered sufficient and enjoyable with lovely views of the sunset enhancing the ambiance. The pool area is described as quiet and beautiful, making it a favored spot for guests seeking tranquility.
However, feedback also highlights a few areas for improvement. A couple of reviews note that the pool is not heated, which could detract from the experience during cooler weather. Additionally, some guests experienced delays with pool service and the pool's operating hours, closing at 6pm, were considered restrictive by some visitors. Despite these minor drawbacks, the pool remains a beloved feature, providing a space for well-deserved relaxation and enjoyment.
Parking
However, there are mixed reviews about the condition and maintenance of the parking areas. While some guests found the parking to be great and easily accessible, others pointed out issues with the underground parking, such as it being wet from leaking pipes and overall maintenance needing improvement. There were also mentions of the parking area being inconvenient for some guests, possibly due to its location or condition.
Despite these criticisms, the fact that parking is both secure and free stands out as a significant benefit for visitors. With some attention to maintenance and accessibility, the parking amenities at Krystal Beach Hotel have the potential to fully satisfy all guests.
Family
Guests have highlighted the pool as a major hit with children, providing endless entertainment and enjoyment. The hotel's warm, family-friendly environment also ensures that children are kept happy and engaged throughout their stay. The location is ideal for those who appreciate a quieter setting, as it is not situated in a typically touristy area, offering a more relaxed atmosphere.
Parents appreciate the opportunity to spend time with their children with many noting the excellent facilities for kids and the overall suitability of the accommodation for families. Many have expressed their intention to return, underscoring the positive experiences had by families at this hotel. Whether it's for a short layover or a four-day retreat, the Krystal Beach Hotel promises a fabulous family experience, making it a beloved choice for those traveling with children.
4 Star
However, not all feedback aligns with this positive sentiment. Several guests have expressed disappointment in the service quality, noting that it falls short of four-star standards. Instances of inadequate cleanliness and deteriorating service have been mentioned, contributing to a less than stellar impression for a four-star rating. This accumulating disappointment has caused some to question the hotel's adherence to its four-star status.
In summary, while Krystal Beach Hotel has received commendations for its facilities and some aspects of its overall experience, concerns about service quality and consistency suggest that it may not always live up to the full expectations of a four-star hotel.
Business
Accessible
Outdoor Pool
Honeymoon
Romantic
Yes, Krystal Beach Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Krystal Beach Hotel.
No, Krystal Beach Hotel doesn't allow dogs.
Yes, parking facilities are available at Krystal Beach Hotel.
Yes, Krystal Beach Hotel has a gym.
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