The Star Residences - Gold Coast
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Summary of reviewsThe Star Residences - Gold Coast is widely celebrated for its prime location, providing guests with convenient access to major area attractions such as the Star Casino, Pacific Fair Shopping Center, Broadbeach and a plethora of dining and entertainment options. This central position is advantageous for both leisure and business travelers with guests appreciating the ease of access to the convention center.
The accommodations at The Star Residences consistently impress guests with their modernity, cleanliness and comfort. The rooms are described as spacious, impeccably maintained and well-appointed, offering breathtaking views of Surfers Paradise, the ocean and the mountains. Many of the rooms feature stylish and luxurious interiors, equipped with all necessary amenities to enhance the guest experience.
The staff receive high marks for their friendliness, efficiency and helpfulness, contributing to a smooth and welcoming experience from check-in to check-out. While there are occasional remarks about less satisfactory interactions, the overall sentiment towards the staff is one of appreciation and satisfaction.
The property's facilities further enhance the guest experience. The multiple pools, gym facilities and wellness amenities such as the sauna and yoga space receive glowing reviews for their quality and maintenance. The heated pools, particularly the ones on levels 20 and 6, along with a poolside jacuzzi, are frequently highlighted as standout features. The gym's modern equipment and the range of fitness options available also add to the appeal.
Dining experiences at The Star Residences are generally positive, especially for dinner. The weekend seafood buffet is particularly praised for its quality. However, guests have encountered mixed experiences with breakfast; while some enjoyed the offerings at M&G for its value and healthy choices, others found the options limited and occasionally unappealing.
Despite the positive aspects, there are some areas noted for improvement, such as the challenges with parking. Guests often find navigating the car park confusing, the spaces scarce and the validation process cumbersome. The beds receive mixed reviews—while many found them comfortable, others mentioned issues with firmness and size.
Nevertheless, the overwhelming positive feedback regarding the location, cleanliness, staff service and facilities paints The Star Residences - Gold Coast as a high-quality accommodation choice. Its blend of modern furnishings, stunning views and excellent amenities ensures a memorable and enjoyable stay for visitors on the Gold Coast.
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The accommodations at The Star Residences consistently impress guests with their modernity, cleanliness and comfort. The rooms are described as spacious, impeccably maintained and well-appointed, offering breathtaking views of Surfers Paradise, the ocean and the mountains. Many of the rooms feature stylish and luxurious interiors, equipped with all necessary amenities to enhance the guest experience.
The staff receive high marks for their friendliness, efficiency and helpfulness, contributing to a smooth and welcoming experience from check-in to check-out. While there are occasional remarks about less satisfactory interactions, the overall sentiment towards the staff is one of appreciation and satisfaction.
The property's facilities further enhance the guest experience. The multiple pools, gym facilities and wellness amenities such as the sauna and yoga space receive glowing reviews for their quality and maintenance. The heated pools, particularly the ones on levels 20 and 6, along with a poolside jacuzzi, are frequently highlighted as standout features. The gym's modern equipment and the range of fitness options available also add to the appeal.
Dining experiences at The Star Residences are generally positive, especially for dinner. The weekend seafood buffet is particularly praised for its quality. However, guests have encountered mixed experiences with breakfast; while some enjoyed the offerings at M&G for its value and healthy choices, others found the options limited and occasionally unappealing.
Despite the positive aspects, there are some areas noted for improvement, such as the challenges with parking. Guests often find navigating the car park confusing, the spaces scarce and the validation process cumbersome. The beds receive mixed reviews—while many found them comfortable, others mentioned issues with firmness and size.
Nevertheless, the overwhelming positive feedback regarding the location, cleanliness, staff service and facilities paints The Star Residences - Gold Coast as a high-quality accommodation choice. Its blend of modern furnishings, stunning views and excellent amenities ensures a memorable and enjoyable stay for visitors on the Gold Coast.
Aparthotel Taking Steps Towards Sustainability
The Star Gold Coast, which includes The Star Residences, has a strong commitment to environmental best practices. Initiatives include significantly reducing water consumption through an on-site water treatment facility, recycled water usage for gardens and restrooms, and water-efficient fittings. They also focus on energy efficiency and comprehensive waste management and recycling programs.
4-Star Aparthotel
The hotel offers spa services where guests can enjoy massages. It also features two outdoor swimming pools, a sauna, and a fitness center. Complimentary wireless internet access and gas grills are available.
Aparthotel with Indoor Pool
This aparthotel is listed as having an indoor pool.
Aparthotel with Swimming Pool
Indoor Pool
Aparthotel with Parking
Accessible Aparthotel
Aparthotel with Gym
Guest Reviews
The Star Residences in Gold Coast receives glowing praise for its prime location, making it an excellent choice for visitors seeking convenience and accessibility. Guests frequently highlight the hotel's proximity to key attractions, such as the Star Casino, Pacific Fair shopping center and Broadbeach. The central positioning also places visitors within walking distance of a variety of restaurants, shops, bars and the beach, providing a vibrant and versatile experience. Furthermore, the location is advantageous for conference attendees with easy access to the convention center. The hotel itself boasts modern, clean and comfortable accommodations with many guests noting the impressive views from the upper floors. Overall, the property combines exceptional convenience and prime access, making it a favored destination for both leisure and business travelers on the Gold Coast.
Guests at The Star Residences - Gold Coast generally have mixed experiences with breakfast options. Many visitors find the breakfast at M&G to be really good and of great value, describing it as great for both breakfast and dinner. Some appreciate the healthy breakfast choices and better quality fruit offered. However, others have encountered issues such as cold food, a lack of taste and bland, limited options. There are also concerns about the absence of included breakfast and confusion over where to find breakfast within the hotel, leading some guests to seek alternatives off-site. Additionally, some guests found breakfast at Harvest to be expensive and not the best value.
The Star Residences - Gold Coast offers convenient access to a variety of bars and restaurants, particularly around the casino area, making it ideal for both breakfast and dinner. The weekend seafood buffet received high praise for its quality. However, some guests noted limited dining options on-site and expressed disappointment over the closure of several restaurants during their stay. Those looking for a wide range of food choices might need to explore the nearby area more thoroughly. Despite these limitations, the dining experience, especially dinner, was consistently described as excellent.
The Star Residences - Gold Coast offers a remarkable blend of comfort and elegance in its accommodations, making it an exceptional choice for visitors. Guests repeatedly highlight the cleanliness and modernity of the rooms, describing them as spotless, very clean and immaculately maintained. The apartments are lauded for their spaciousness, accommodating families and groups effortlessly with ample room and comfortable beds.
The views from the rooms are consistently praised with guests delighted by breathtaking vistas of Surfers Paradise, the ocean and the mountains from various vantage points, including balconies and floor-to-ceiling windows. These stunning views are complemented by the well-appointed and stylish interiors, which many found to be modern, minimalist yet luxurious and equipped with all necessary amenities.
The staff also receive high marks for their efficiency and helpfulness, ensuring a smooth and pleasant stay, whether it's assisting with early check-ins or other requests. The location adds to the appeal, providing convenient access to local attractions and amenities while maintaining a tranquil environment within the property.
Overall, guests appreciate the blend of modern furnishings, great views and cleanliness, making The Star Residences an ideal destination for a comfortable and enjoyable stay. Although some minor issues such as small room sizes and occasional availability mishaps were noted, the overwhelmingly positive feedback paints a picture of a high-quality, well-maintained accommodation option on the Gold Coast.
The beds at The Star Residences - Gold Coast receive mixed reviews. Many guests praise the beds for being comfortable with phrases like very comfortable beds, comfy beds and comfortable beds and clean sheets frequently noted. Some guests describe the beds as lovely and highlight the comfort of the king-sized options when available.
However, several guests found the beds to be on the smaller side with repeated mentions of small, double beds that felt cramped for two people. There were also complaints about the firmness of the mattresses with some describing them as very hard, like sleeping on concrete and leading to sore mornings. The pillows were another point of contention with some guests finding them too soft and uncomfortable.
Overall, while comfort is generally acknowledged, there is a notable portion of guests who feel improvements could be made, specifically in the size and firmness of the beds and the quality of the pillows for a better night's sleep.
The Star Residences - Gold Coast consistently impresses guests with its exceptional cleanliness. Reviews frequently highlight that the rooms and apartments are very clean, tidy and comfortable. Many guests appreciated the spotless condition of the rooms, describing them as super clean and immaculate. The facilities are noted to be new, modern and pristinely maintained. Whether it's the beautiful views from the clean apartments or the well-appointed and comfortable accommodations, the overall impression is one of high standards in cleanliness. While there were a few isolated incidents of less-than-perfect cleaning, the predominant sentiment is that The Star Residences ensures a welcoming and hygienic environment for all its guests.
The Star Residences on the Gold Coast garnered significant praise for its dedicated and efficient staff. Guests consistently noted the friendliness and helpful nature of the team, particularly highlighting the reception staff's courtesy and promptness. The check-in process received numerous commendations for being quick and efficient, making arrival a smooth experience.
Guests frequently described the staff as kind, accommodating and attentive, ensuring a warm and welcoming environment from the moment they entered the hotel. Many appreciated the staff's genuine and approachable demeanor, which added to the overall positive experience. Additionally, the housekeeping team was praised for their outstanding service.
While most feedback about the staff was overwhelmingly positive with many pointing out their helpfulness during busy times, there were occasional mentions of less satisfactory interactions. A few guests noted instances of rudeness and unhelpfulness, particularly at the front desk. Despite these occasional discrepancies, the overarching sentiment reflected a high level of satisfaction with the staff's performance.
Overall, service at The Star Residences appeared to be a standout element of the guest experience, significantly enhancing the stay for many visitors.
The Star Residences - Gold Coast offers complimentary wifi with good connectivity and high speed. Guests appreciate the inclusion of free streaming services like Netflix and Foxtel. Despite a few instances of connectivity issues and occasional interruptions, many visitors have had positive experiences with the wifi service during their stay.
The gym at The Star Residences - Gold Coast receives glowing remarks from guests for its extensive and well-maintained facilities. The hotel offers multiple gyms, providing guests with a variety of options to stay active. Fitness enthusiasts will appreciate the modern equipment available, as well as the dedicated yoga space. In addition to the gym, there's also a sauna, which complements the wellness amenities. Guests have highlighted the impressive range of accompanying facilities, including several swimming pools and a jacuzzi, enhancing the overall fitness and relaxation experience. The 20th-floor lounge adds another level of luxury to this well-equipped accommodation.
The pool area at The Star Residences - Gold Coast has garnered a significant amount of positive feedback from guests. With multiple heated pools and accompanying gym facilities, visitors have a variety of options to choose from. Many highlighted the pool on Level 20, praising its cleanliness, impressive views and ample size suitable for swimming. The addition of a poolside jacuzzi also adds to the appeal. Guests appreciated the well-maintained and lovely pool areas, describing them as spectacular and awesome with good views of the Gold Coast.
However, some guests pointed out a few issues, including overcrowding, limited pool chair availability and occasional maintenance-related closures that affected their experience. Despite these drawbacks, the overall sentiment remains highly favorable with multiple pools to enjoy and the convenience of access to various facilities enhancing the overall stay. The pools' aesthetics and amenities contribute significantly to the appeal of this destination.
Guests at The Star Residences - Gold Coast frequently highlighted parking as a significant challenge during their stay. Many found navigating the car park to be complicated and confusing due to poor signage and the layout of the building. Some mentioned it was difficult to locate parking spaces once inside and others felt the process of validating parking tickets was cumbersome. The distance and route from the parking area to the main building or reception added to the hassle with some having to walk considerable distances or traverse multiple floors.
Despite these struggles, a few guests appreciated the offer of complimentary parking, though it was noted this benefit could be overshadowed during busy times or events at the casino. The cost of parking, at $20 per day, was also a point of contention, as some felt it was an unexpected and high additional expense. Valet parking was available but described as difficult to use and many felt clearer parking instructions upon booking or arrival could significantly improve the experience.
The Star Residences - Gold Coast delivers an impressive experience akin to a five-star establishment, featuring very clean, modern and spacious rooms with stunning ocean views. Guests have praised the new apartments for their sleek, modern design and outstanding facilities. The staff's service meets high expectations, contributing significantly to the overall excellent experience. While there were no negative aspects highlighted, the location also appears to be a strong point, offering convenience and remarkable surroundings. Whether it's the facilities, room quality or service, everything at The Star Residences aligns well with its four-star rating, ensuring a memorable stay.
The Star Residences - Gold Coast offers wheelchair accessible areas and convenient car park access, ensuring that mobility within certain parts of the property is manageable for guests with disabilities. Access to specific floors is straightforward with the room key system. However, several guests have raised concerns about the efficiency and availability of the elevators, mentioning long wait times, frequent stops at every level and the high volume of users.
While some areas are accessible, guests noted access issues from the car park and found the elevators challenging to navigate. Additionally, external factors such as flood lights from a nearby building disrupt sleep and wet floors from pool users pose slipping hazards. These elements suggest that while there are positive aspects regarding accessibility, certain conditions and logistical elements may need improvement for a more inclusive experience.
The Star Residences - Gold Coast offers a range of pool amenities that have generally received positive feedback from guests. The pools are heated, which adds to their appeal and there are multiple options, including a large pool on level 20 and another on level 6, both described as great. Guests appreciate the fantastic pool and gym facilities, along with the BBQ area.
The pool areas are described as beautiful and clean with amazing views adding to the overall experience. Families find the pool areas suitable and the availability of a spa adds an extra layer of relaxation for guests. However, the popularity of the pools means they can become quite busy with pool chairs often being taken and a high pool wait time. The pool deck sometimes appeared too crowded and the number of kids in the pool can be overwhelming for some guests.
Despite some inconveniences related to pool access and temporary closures due to maintenance issues—such as the outdoor pool being closed because of balcony glass falling—most guests find the pool facilities enjoyable and a significant highlight of their stay at The Star Residences.
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Location
Breakfast
Dinner
Rooms
The views from the rooms are consistently praised with guests delighted by breathtaking vistas of Surfers Paradise, the ocean and the mountains from various vantage points, including balconies and floor-to-ceiling windows. These stunning views are complemented by the well-appointed and stylish interiors, which many found to be modern, minimalist yet luxurious and equipped with all necessary amenities.
The staff also receive high marks for their efficiency and helpfulness, ensuring a smooth and pleasant stay, whether it's assisting with early check-ins or other requests. The location adds to the appeal, providing convenient access to local attractions and amenities while maintaining a tranquil environment within the property.
Overall, guests appreciate the blend of modern furnishings, great views and cleanliness, making The Star Residences an ideal destination for a comfortable and enjoyable stay. Although some minor issues such as small room sizes and occasional availability mishaps were noted, the overwhelmingly positive feedback paints a picture of a high-quality, well-maintained accommodation option on the Gold Coast.
Beds
However, several guests found the beds to be on the smaller side with repeated mentions of small, double beds that felt cramped for two people. There were also complaints about the firmness of the mattresses with some describing them as very hard, like sleeping on concrete and leading to sore mornings. The pillows were another point of contention with some guests finding them too soft and uncomfortable.
Overall, while comfort is generally acknowledged, there is a notable portion of guests who feel improvements could be made, specifically in the size and firmness of the beds and the quality of the pillows for a better night's sleep.
Cleanliness
Staff
Guests frequently described the staff as kind, accommodating and attentive, ensuring a warm and welcoming environment from the moment they entered the hotel. Many appreciated the staff's genuine and approachable demeanor, which added to the overall positive experience. Additionally, the housekeeping team was praised for their outstanding service.
While most feedback about the staff was overwhelmingly positive with many pointing out their helpfulness during busy times, there were occasional mentions of less satisfactory interactions. A few guests noted instances of rudeness and unhelpfulness, particularly at the front desk. Despite these occasional discrepancies, the overarching sentiment reflected a high level of satisfaction with the staff's performance.
Overall, service at The Star Residences appeared to be a standout element of the guest experience, significantly enhancing the stay for many visitors.
Wi-Fi
Gym
Pool
However, some guests pointed out a few issues, including overcrowding, limited pool chair availability and occasional maintenance-related closures that affected their experience. Despite these drawbacks, the overall sentiment remains highly favorable with multiple pools to enjoy and the convenience of access to various facilities enhancing the overall stay. The pools' aesthetics and amenities contribute significantly to the appeal of this destination.
Parking
Despite these struggles, a few guests appreciated the offer of complimentary parking, though it was noted this benefit could be overshadowed during busy times or events at the casino. The cost of parking, at $20 per day, was also a point of contention, as some felt it was an unexpected and high additional expense. Valet parking was available but described as difficult to use and many felt clearer parking instructions upon booking or arrival could significantly improve the experience.
4 Star
Accessible
While some areas are accessible, guests noted access issues from the car park and found the elevators challenging to navigate. Additionally, external factors such as flood lights from a nearby building disrupt sleep and wet floors from pool users pose slipping hazards. These elements suggest that while there are positive aspects regarding accessibility, certain conditions and logistical elements may need improvement for a more inclusive experience.
Outdoor Pool
The pool areas are described as beautiful and clean with amazing views adding to the overall experience. Families find the pool areas suitable and the availability of a spa adds an extra layer of relaxation for guests. However, the popularity of the pools means they can become quite busy with pool chairs often being taken and a high pool wait time. The pool deck sometimes appeared too crowded and the number of kids in the pool can be overwhelming for some guests.
Despite some inconveniences related to pool access and temporary closures due to maintenance issues—such as the outdoor pool being closed because of balcony glass falling—most guests find the pool facilities enjoyable and a significant highlight of their stay at The Star Residences.
Yes, The Star Residences - Gold Coast has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at The Star Residences - Gold Coast.
No, The Star Residences - Gold Coast doesn't allow dogs.
Yes, parking facilities are available at The Star Residences - Gold Coast.
Yes, The Star Residences - Gold Coast has a gym.
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