Mermaid Waters Hotel by Nightcap Plus
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Summary of reviewsMermaid Waters Hotel by Nightcap Plus receives largely favorable reviews for its prime location, comfortable and clean rooms, exceptional dining options and friendly staff. Its central location offers easy access to popular spots like Broadbeach, Pacific Fair Shopping Centre and nearby beaches, making it a convenient base for various types of travelers. Complementing its strategic position are the ample parking facilities, which add to the convenience for guests traveling by car.
The breakfast experience stands out with numerous guests appreciating the delicious and varied buffet spread that includes both hot and cold options. The complimentary breakfast is often highlighted as a notable bonus, adding value to the stay. Though there were occasional criticisms about the temperature and variety of the breakfast items, these were minor compared to the overall positive reception.
For dinner, the hotel's on-site restaurant and bar receive high praise for their quality and variety of dishes, from steaks to chicken parmigiana. The on-site dining options add a layer of convenience, allowing guests to enjoy meals just steps away from their rooms, further enhanced by friendly and engaging service.
Rooms at the Mermaid Waters Hotel are frequently described as spacious, modern and comfortable. Guests appreciate the quiet atmosphere, comfortable beds and well-maintained amenities, making for a restful stay. The cleanliness of the hotel, from rooms to common areas, is consistently praised and the friendly and efficient staff contribute significantly to the pleasant experience.
The family-friendly environment is another strong point with facilities such as a kids' area, pool and play space appealing to those traveling with children. Guests particularly appreciate the spacious family rooms and the additional amenities catering to younger guests.
Although the free Wi-Fi garnered mixed reviews with some guests experiencing connectivity issues, the hotel's other features, such as a well-maintained pool and secure parking, generally offset these concerns.
Overall, Mermaid Waters Hotel by Nightcap Plus offers an inviting and convenient stay with excellent dining options, comfortable accommodations and outstanding service, making it a highly recommended choice for a variety of travelers.
Categories
The breakfast experience stands out with numerous guests appreciating the delicious and varied buffet spread that includes both hot and cold options. The complimentary breakfast is often highlighted as a notable bonus, adding value to the stay. Though there were occasional criticisms about the temperature and variety of the breakfast items, these were minor compared to the overall positive reception.
For dinner, the hotel's on-site restaurant and bar receive high praise for their quality and variety of dishes, from steaks to chicken parmigiana. The on-site dining options add a layer of convenience, allowing guests to enjoy meals just steps away from their rooms, further enhanced by friendly and engaging service.
Rooms at the Mermaid Waters Hotel are frequently described as spacious, modern and comfortable. Guests appreciate the quiet atmosphere, comfortable beds and well-maintained amenities, making for a restful stay. The cleanliness of the hotel, from rooms to common areas, is consistently praised and the friendly and efficient staff contribute significantly to the pleasant experience.
The family-friendly environment is another strong point with facilities such as a kids' area, pool and play space appealing to those traveling with children. Guests particularly appreciate the spacious family rooms and the additional amenities catering to younger guests.
Although the free Wi-Fi garnered mixed reviews with some guests experiencing connectivity issues, the hotel's other features, such as a well-maintained pool and secure parking, generally offset these concerns.
Overall, Mermaid Waters Hotel by Nightcap Plus offers an inviting and convenient stay with excellent dining options, comfortable accommodations and outstanding service, making it a highly recommended choice for a variety of travelers.
Business Hotel
This hotel provides budget-friendly accommodations and essential services for business travelers. Its location offers convenient access to the Gold Coast's business and leisure attractions.
Hotel where Extra Health & Safety Measures Have Been Taken
Part of the Nightcap Plus group, this Gold Coast hotel likely implements standardized health and safety protocols across its properties. This includes enhanced cleaning, social distancing measures, and staff training to ensure guest safety and peace of mind.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
Yes
If Government Restrictions are in place
Yes
If Government Restrictions are in place
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families? Between 50% and 90%
Family-Friendly room types:
Family rooms. Number: 16
Connecting rooms (with intermediate door). Number: 36
Quad rooms. Number: 12
Please suggest which room type a family with one child should choose and where the child will sleep:
Triple or family room
child will have own bed
Show more...Triple or family room
child will have own bed
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Sea / Salt water pool
In the pool there is also:
Show more... an area designated for children
Hotel with Parking
Location of parking spaces:
Outdoors, not covered (inside the premises).
Number of parking spaces reserved for people with disabilities: 6
Cost of parking: Free
Show more...Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair
People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there designated parking spaces for people with disabilities? Yes
Show more...4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Mermaid Waters Hotel by Nightcap Plus enjoys a prime location that has delighted many guests. Situated centrally, it offers easy access to numerous local amenities, making it a convenient choice for travelers. It's close to popular spots like Broadbeach, Pacific Fair Shopping Centre and even beaches, if you don't mind a short drive.
The proximity to shops, restaurants and entertainment venues makes it ideal for those who want to be in the thick of things while enjoying a quieter environment away from the hustle and bustle. Although some guests noted it was a bit isolated or far from certain attractions, the ample parking and straightforward navigation mitigate these concerns.
Guests have also highlighted the benefit of on-site amenities, including a tavern and a restaurant, which add to the convenience factor. The clean, spacious and comfortable rooms, combined with helpful and friendly staff, enhance the overall pleasant experience at this hotel. Additionally, its location between key areas and family-friendly environment makes it a suitable choice for different types of visitors, including those attending events.
Overall, Mermaid Waters Hotel by Nightcap Plus offers a strategic base for exploring the Gold Coast, catering to the needs of a diverse range of travelers.
Mermaid Waters Hotel by Nightcap Plus offers a compelling breakfast experience that has generally been well-received by guests. Many reviews praise the breakfast as lovely and delicious with terms such as amazing, awesome and yummy frequently mentioned. Guests appreciate the variety and quality of the buffet, noting that it includes a range of hot and cold options.
The complimentary breakfast is repeatedly highlighted as a great bonus with some guests mentioning the added convenience of having breakfast included in their stay. The buffet breakfast is often described as great value for money, plentiful, well-priced and offering a good selection. Others commend it as exceptionally well-organized, substantial and enjoyed the fresh, varied options available each morning.
However, there were occasional criticisms, such as the breakfast being not very warm, lacking in variety or being basic and unappealing to some. There are also mentions of cold croissants, mediocre coffee and some items running out. Despite these minor drawbacks, the overall sentiment leans positively with many guests expressing their satisfaction and enjoyment of the breakfast spread.
In addition to the breakfast, guests also appreciated the overall comfort and cleanliness of the hotel, along with the friendly and prompt service from the staff. The inclusion of amenities such as a complimentary welcome drink and the nearby restaurant options adds to the positive overall experience at Mermaid Waters Hotel by Nightcap Plus.
Mermaid Waters Hotel by Nightcap Plus boasts an exceptional dining experience with its onsite restaurant and bar. Consistently praised for its great food, the restaurant provides a convenient and enjoyable option for guests, eliminating the need to venture far for a quality meal. The variety of dishes, from delicious steaks to superb chicken parmigiana, ensures there's something for every palate.
The venue's proximity adds to its appeal, enabling guests to enjoy breakfast, lunch and dinner just steps away from their rooms. Notably, many have highlighted the excellent food quality and reasonable prices with benefits like room service, which is both prompt and reliable. The bar scene is buzzing, perfect for socializing with friends and family in a lively atmosphere.
Additionally, friendly staff and good customer service enhance the overall dining experience, making it a standout feature of the hotel. Whether dining in the restaurant, enjoying a meal delivered to the room or relaxing in the bar, guests are consistently impressed by the wonderful meals and the convenience offered by the attached Lone Star Hotel and Tavern.
Mermaid Waters Hotel by Nightcap Plus consistently impresses guests with its spacious, clean and comfortable rooms. Reviewers frequently highlight the large size of the rooms and their modern, well-maintained appearance. The rooms are often described as quiet, providing a relaxing atmosphere complemented by comfortable beds and quality furnishings. Many guests appreciate the natural light, black-out curtains and functional amenities such as fridges and microwaves. Families find the rooms particularly accommodating and the cleanliness is a recurring praise. The newly renovated rooms receive commendation for their stylish decor and excellent facilities. Overall, Mermaid Waters Hotel offers a comfortable and convenient stay with an inviting ambiance.
Mermaid Waters Hotel by Nightcap Plus has garnered a plethora of positive comments when it comes to their beds, making it an appealing choice for travelers prioritizing comfort. Guests repeatedly mention the beds being extremely comfortable, often describing them as amazingly comfy, soft and incredibly cozy. Phrases like "sleeping on a cloud" and "heavenly mattress" showcase the exceptional comfort provided by the bedding.
The hotel features King Koil beds, which numerous reviewers have praised. The large, comfy beds, including the king-sized options, have been highlighted for their generous size and exceptional comfort, providing guests with great nights of sleep. Visitors have also applauded the spacious and clean rooms that accompany these comfortable beds, adding to the overall relaxing experience.
However, it's worth noting that some guests found the beds a bit too soft for their liking. While the majority seems to enjoy the plush mattresses, a few visitors mentioned difficulty getting a good night's sleep due to the softness.
Overall, Mermaid Waters Hotel by Nightcap Plus excels in providing a luxurious sleep experience with their exceedingly comfortable beds, making it a standout feature for guests seeking rest and relaxation during their stay.
Mermaid Waters Hotel by Nightcap Plus consistently impressed guests with its exceptional cleanliness. Numerous reviews highlighted the spotless and well-kept conditions of both rooms and common areas. Many guests found the accommodations to be spacious, modern and comfortable, often praising the immaculate linens and fresh ambiance. The rooms, described as clean, quiet and cozy, were complemented by friendly and efficient staff delivering excellent customer service. The hotel's commitment to cleanliness extended to facilities including the pool and bathrooms, which guests noted were also very clean and functional. Furthermore, the establishment provided great value for money, enhancing the overall pleasant experience for visitors. However, a few reviews mentioned minor cleanliness issues, such as inadequately cleaned items and occasional maintenance concerns. Despite these isolated comments, the overarching sentiment from guest feedback was one of satisfaction with the cleanliness and hospitality at Mermaid Waters Hotel.
Mermaid Waters Hotel by Nightcap Plus boasts an impressively friendly and welcoming staff, making guests feel valued from the moment of arrival. Notably, the front desk and reception team consistently receive praise for their helpfulness, professionalism and attentiveness. The hotel staff's exceptional service isn't confined to just the front desk; the bar, restaurant and cleaning teams also contribute to a positive guest experience with their friendly and engaging demeanor.
Guests frequently highlight the remarkable customer service, noting instances of personalized care, such as being allowed early check-in or receiving dinner and drink vouchers. The restaurant staff are particularly appreciated for their friendliness and the quality of service provided, enhancing the overall dining experience.
Despite a few isolated incidents where some staff members could have been more accommodating, the general consensus is overwhelmingly positive. The hotel's team is commended for going out of their way to resolve issues promptly and effectively, ensuring a comfortable and enjoyable stay for all.
Overall, it is the consistently exceptional and friendly service from every staff member at Mermaid Waters Hotel that leaves a lasting impression on its guests.
The wifi experience at Mermaid Waters Hotel by Nightcap Plus garnered mixed feedback from guests. On the positive side, free wifi was available and worked well for some with convenient methods like a QR code to log in receiving praise. Some guests noted that both the wifi and TV reception were brilliant. However, several reviews highlighted frustrations, mentioning poor connectivity, slow internet speeds and issues with logging in using the provided passwords. Some guests couldn't get Netflix to work and experienced difficulties with the wifi on the TV. The connection method was often described as complex and the need for a highly up-to-date phone to use the app was noted. Overall, while some guests had a satisfactory experience, others found the wifi service lacking.
The pool at Mermaid Waters Hotel by Nightcap Plus consistently garners high praise from guests, particularly for its well-maintained and spacious facilities. It's a hit with families, as children absolutely love it, making it a highlight of their stay. The pool area is described as clean, relaxing and equipped with amenities such as pool towels and tap & order options from the bar, adding a touch of convenience. The pool itself is noted for being big, in great condition and at a perfect swimming temperature, making it an enjoyable experience. However, some guests have mentioned maintenance issues and a lack of lighting at night. Overall, the pool and its surroundings contribute significantly to the hotel's appeal, providing a lovely and enjoyable spot for guests to unwind and cool off.
Mermaid Waters Hotel by Nightcap Plus boasts an impressive array of secure and free parking options that guests frequently appreciate. The parking facilities are noted for being ample with plenty of spaces available for various vehicle sizes including campers and 4WDs. The convenience of having secure parking, often gated and private, behind the hotel is highlighted as a particular benefit. Access to the hotel from the parking areas is typically easy with straightforward routes to the rooms and proximity to the entrance and lifts.
Guests feel at ease knowing that the parking is secure, offering peace of mind with facilities described as secure car parks, secure outdoor parking and gated parking. The fact that this parking is free adds significant value, making it an appealing aspect of the hotel's overall service. Although the car park's cleanliness could be improved, the majority of reviews remain positive about the convenience and security of the parking facilities. Overall, the parking situation at Mermaid Waters Hotel by Nightcap Plus is seen as a strong point, contributing positively to the guest experience.
Mermaid Waters Hotel by Nightcap Plus boasts a truly family-friendly environment, making it a fantastic option for those traveling with children. Spacious family rooms offer ample comfort for families, accommodating everyone from small children to teenagers. The hotel's facilities are particularly appealing for families, featuring a cozy kids area, a well-loved pancake maker at breakfast and a dedicated play space. The inclusion of a pool, spa tub and a kid-friendly pub area with a playground further enhances its suitability for family stays.
Guests highlight the convenient and accommodating nature of the hotel with helpful staff and a varied, plentiful breakfast contributing to a pleasant experience. The on-site restaurant receives praise for both its delicious food and efficient service and having poolside lunch options adds to the overall convenience for families with young kids.
The location is considered excellent by many, although some note the need for a car or Uber to explore the surroundings effectively. Despite this, the overall affordability and cleanliness of the hotel make it an attractive option for family getaways. Families who choose to stay here appreciate the spacious and comfortable rooms, helpful staff and the welcoming atmosphere, making it a highly recommended choice for a family trip.
Mermaid Waters Hotel by Nightcap Plus is noted for its great facilities which contribute to the overall quality of the establishment. Many guests find the hotel to offer excellent value for money, making it a fantastic choice for budget-conscious travelers. The location is praised for being convenient and the modern and peaceful rooms contribute to a good night's sleep. With clean rooms and good amenities, the hotel becomes an appealing option for families.
Despite this, some guests question its four-star rating and suggest it appears more suitable for a budget hotel. These concerns are outweighed by the numerous positive mentions of good value, excellent service and overall exceptional experiences. While there are isolated comments about cleanliness and price, the accommodation emerges as a recommended and affordable option for those visiting the Gold Coast.
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Location
The proximity to shops, restaurants and entertainment venues makes it ideal for those who want to be in the thick of things while enjoying a quieter environment away from the hustle and bustle. Although some guests noted it was a bit isolated or far from certain attractions, the ample parking and straightforward navigation mitigate these concerns.
Guests have also highlighted the benefit of on-site amenities, including a tavern and a restaurant, which add to the convenience factor. The clean, spacious and comfortable rooms, combined with helpful and friendly staff, enhance the overall pleasant experience at this hotel. Additionally, its location between key areas and family-friendly environment makes it a suitable choice for different types of visitors, including those attending events.
Overall, Mermaid Waters Hotel by Nightcap Plus offers a strategic base for exploring the Gold Coast, catering to the needs of a diverse range of travelers.
Breakfast
The complimentary breakfast is repeatedly highlighted as a great bonus with some guests mentioning the added convenience of having breakfast included in their stay. The buffet breakfast is often described as great value for money, plentiful, well-priced and offering a good selection. Others commend it as exceptionally well-organized, substantial and enjoyed the fresh, varied options available each morning.
However, there were occasional criticisms, such as the breakfast being not very warm, lacking in variety or being basic and unappealing to some. There are also mentions of cold croissants, mediocre coffee and some items running out. Despite these minor drawbacks, the overall sentiment leans positively with many guests expressing their satisfaction and enjoyment of the breakfast spread.
In addition to the breakfast, guests also appreciated the overall comfort and cleanliness of the hotel, along with the friendly and prompt service from the staff. The inclusion of amenities such as a complimentary welcome drink and the nearby restaurant options adds to the positive overall experience at Mermaid Waters Hotel by Nightcap Plus.
Dinner
The venue's proximity adds to its appeal, enabling guests to enjoy breakfast, lunch and dinner just steps away from their rooms. Notably, many have highlighted the excellent food quality and reasonable prices with benefits like room service, which is both prompt and reliable. The bar scene is buzzing, perfect for socializing with friends and family in a lively atmosphere.
Additionally, friendly staff and good customer service enhance the overall dining experience, making it a standout feature of the hotel. Whether dining in the restaurant, enjoying a meal delivered to the room or relaxing in the bar, guests are consistently impressed by the wonderful meals and the convenience offered by the attached Lone Star Hotel and Tavern.
Rooms
Beds
The hotel features King Koil beds, which numerous reviewers have praised. The large, comfy beds, including the king-sized options, have been highlighted for their generous size and exceptional comfort, providing guests with great nights of sleep. Visitors have also applauded the spacious and clean rooms that accompany these comfortable beds, adding to the overall relaxing experience.
However, it's worth noting that some guests found the beds a bit too soft for their liking. While the majority seems to enjoy the plush mattresses, a few visitors mentioned difficulty getting a good night's sleep due to the softness.
Overall, Mermaid Waters Hotel by Nightcap Plus excels in providing a luxurious sleep experience with their exceedingly comfortable beds, making it a standout feature for guests seeking rest and relaxation during their stay.
Cleanliness
Staff
Guests frequently highlight the remarkable customer service, noting instances of personalized care, such as being allowed early check-in or receiving dinner and drink vouchers. The restaurant staff are particularly appreciated for their friendliness and the quality of service provided, enhancing the overall dining experience.
Despite a few isolated incidents where some staff members could have been more accommodating, the general consensus is overwhelmingly positive. The hotel's team is commended for going out of their way to resolve issues promptly and effectively, ensuring a comfortable and enjoyable stay for all.
Overall, it is the consistently exceptional and friendly service from every staff member at Mermaid Waters Hotel that leaves a lasting impression on its guests.
Wi-Fi
Pool
Parking
Guests feel at ease knowing that the parking is secure, offering peace of mind with facilities described as secure car parks, secure outdoor parking and gated parking. The fact that this parking is free adds significant value, making it an appealing aspect of the hotel's overall service. Although the car park's cleanliness could be improved, the majority of reviews remain positive about the convenience and security of the parking facilities. Overall, the parking situation at Mermaid Waters Hotel by Nightcap Plus is seen as a strong point, contributing positively to the guest experience.
Family
Guests highlight the convenient and accommodating nature of the hotel with helpful staff and a varied, plentiful breakfast contributing to a pleasant experience. The on-site restaurant receives praise for both its delicious food and efficient service and having poolside lunch options adds to the overall convenience for families with young kids.
The location is considered excellent by many, although some note the need for a car or Uber to explore the surroundings effectively. Despite this, the overall affordability and cleanliness of the hotel make it an attractive option for family getaways. Families who choose to stay here appreciate the spacious and comfortable rooms, helpful staff and the welcoming atmosphere, making it a highly recommended choice for a family trip.
4 Star
Despite this, some guests question its four-star rating and suggest it appears more suitable for a budget hotel. These concerns are outweighed by the numerous positive mentions of good value, excellent service and overall exceptional experiences. While there are isolated comments about cleanliness and price, the accommodation emerges as a recommended and affordable option for those visiting the Gold Coast.
Yes, Mermaid Waters Hotel by Nightcap Plus has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Mermaid Waters Hotel by Nightcap Plus.
No, Mermaid Waters Hotel by Nightcap Plus doesn't allow dogs.
Yes, parking facilities are available at Mermaid Waters Hotel by Nightcap Plus. For more information, read the answers to the Parking questionnaire
No, Mermaid Waters Hotel by Nightcap Plus doesn't have a gym.
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