Crowne Plaza Surfers Paradise by IHG
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Summary of reviewsCrowne Plaza Surfers Paradise by IHG, receives high praise from guests for its prime location on the Gold Coast. Centrally located, it offers easy access to the beach, vibrant nightlife, family-friendly attractions and an array of local amenities. The convenience of the tram stop in front of the hotel further enhances guests' experience, providing seamless travel to key areas like Surfers Paradise and Broadbeach. Guests consistently highlight the stunning beach views from their rooms, underscoring the hotel's appeal as a well-situated and scenic destination on the Gold Coast.
The breakfast buffet is frequently described as superb, offering a wide variety of tasty options, including vegan choices and fresh-made omelets, making it a fantastic start to the day. Clean, spacious dining facilities and friendly staff contribute to a positive breakfast experience. Though some guests found it average or costly, the overall sentiment for breakfast remains overwhelmingly positive.
Dinner reviews are more mixed, but many guests enjoy the quality and taste of the food, especially in the revolving restaurant and Shooies Pub. Room service is praised for its promptness and affordability. However, issues such as overcooked meals, incorrect orders and limited menu availability during certain hours suggest some areas for improvement. Despite these drawbacks, the friendly service and enjoyable meals are frequently highlighted.
Guests frequently commend the rooms for their size, comfort and modern amenities. Most rooms are spacious, clean and offer large beds with remarkable views from the balconies of the beach, ocean and city skyline. However, some visitors note that certain rooms could use refurbishment due to outdated furniture and occasional maintenance issues. Nevertheless, the overall comfort and aesthetic value of the rooms are consistently praised.
Cleanliness throughout the hotel stands out as a major plus with rooms and common areas being well-maintained, though some inconsistencies such as occasional lapses in bathroom cleaning are noted. The hardworking housekeeping staff ensures a generally high standard of cleanliness, contributing to a comfortable stay.
The staff at Crowne Plaza Surfers Paradise are often described as exceptional, providing friendly, helpful and efficient service. The positive interactions with reception, housekeeping and restaurant staff significantly enhance guests' experiences. While some issues with staffing levels and attentiveness were noted, the general consensus is that the dedicated and amiable staff make up for other minor inconveniences.
The free WiFi service garners generally positive feedback for its speed and reliability, although some guests experienced connectivity issues and challenges with initial access. The gym receives mixed reviews with some praising the facilities and 24-hour access, while others critique it for being outdated and under-equipped.
The pool area is a standout feature, described as beautiful and well-maintained with ample space for relaxation. Guests appreciate the presence of cabanas and a poolside bar. However, some concerns about the pool not being heated and limited seating were noted. The proximity to the beach is highly valued, offering guests easy access to a serene and scenic beachfront within a short walking distance, enhancing the overall attractiveness of the hotel's location.
In conclusion, Crowne Plaza Surfers Paradise excels in providing a prime location, commendable breakfast and modern, comfortable rooms, supported by friendly and efficient staff, making it a sought-after destination for travelers on the Gold Coast.
Categories
The breakfast buffet is frequently described as superb, offering a wide variety of tasty options, including vegan choices and fresh-made omelets, making it a fantastic start to the day. Clean, spacious dining facilities and friendly staff contribute to a positive breakfast experience. Though some guests found it average or costly, the overall sentiment for breakfast remains overwhelmingly positive.
Dinner reviews are more mixed, but many guests enjoy the quality and taste of the food, especially in the revolving restaurant and Shooies Pub. Room service is praised for its promptness and affordability. However, issues such as overcooked meals, incorrect orders and limited menu availability during certain hours suggest some areas for improvement. Despite these drawbacks, the friendly service and enjoyable meals are frequently highlighted.
Guests frequently commend the rooms for their size, comfort and modern amenities. Most rooms are spacious, clean and offer large beds with remarkable views from the balconies of the beach, ocean and city skyline. However, some visitors note that certain rooms could use refurbishment due to outdated furniture and occasional maintenance issues. Nevertheless, the overall comfort and aesthetic value of the rooms are consistently praised.
Cleanliness throughout the hotel stands out as a major plus with rooms and common areas being well-maintained, though some inconsistencies such as occasional lapses in bathroom cleaning are noted. The hardworking housekeeping staff ensures a generally high standard of cleanliness, contributing to a comfortable stay.
The staff at Crowne Plaza Surfers Paradise are often described as exceptional, providing friendly, helpful and efficient service. The positive interactions with reception, housekeeping and restaurant staff significantly enhance guests' experiences. While some issues with staffing levels and attentiveness were noted, the general consensus is that the dedicated and amiable staff make up for other minor inconveniences.
The free WiFi service garners generally positive feedback for its speed and reliability, although some guests experienced connectivity issues and challenges with initial access. The gym receives mixed reviews with some praising the facilities and 24-hour access, while others critique it for being outdated and under-equipped.
The pool area is a standout feature, described as beautiful and well-maintained with ample space for relaxation. Guests appreciate the presence of cabanas and a poolside bar. However, some concerns about the pool not being heated and limited seating were noted. The proximity to the beach is highly valued, offering guests easy access to a serene and scenic beachfront within a short walking distance, enhancing the overall attractiveness of the hotel's location.
In conclusion, Crowne Plaza Surfers Paradise excels in providing a prime location, commendable breakfast and modern, comfortable rooms, supported by friendly and efficient staff, making it a sought-after destination for travelers on the Gold Coast.
Family Friendly Hotel
Features connecting rooms and family-friendly amenities. It is located close to the beach and other attractions. The hotel provides a comfortable stay for families.
Business Hotel
This hotel features first-class accommodation, dining options, and a selection of meeting rooms suitable for conferences, meetings, exhibitions, and events. It also offers a rooftop revolving restaurant. It is well-known for its luxurious accommodations and beachfront.
Hotel with Parking
Situated in Surfers Paradise, this hotel provides on-site parking. Its proximity to the beach and entertainment venues makes it a popular choice for tourists.
EV charging stations
Hotel with EV Charging Stations
The Crowne Plaza provides two 22kW Tesla Destination chargers available for guests, located near the lifts. While primarily for Tesla, they often work for other EVs. Charging is free, although standard parking fees apply.
4-Star Hotel
Crowne Plaza Surfers Paradise provides comfortable rooms with excellent views. Each room is equipped with in-room safe and a desk. Guests can enjoy the pool and convenient access to the beach, making it a superb choice for a relaxing getaway.
Hotel with Outdoor Pool
This well-known hotel features an outdoor swimming pool, offering a convenient place to swim and relax near the beach in Surfers Paradise.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Guest Reviews
Crowne Plaza Surfers Paradise, an esteemed IHG Hotel, boasts an enviable location on the Gold Coast that's frequently lauded by its guests. Centrally situated, it offers easy access to a variety of attractions, making it exceedingly convenient for travelers. Public transport is notably accessible with a tram stop directly in front of the hotel, facilitating effortless travel to key areas like Surfers Paradise and Broadbeach. This proximity to the light rail system ensures that visitors can comfortably reach the beach, shopping centers, restaurants and other local amenities.
The hotel is only a few hundred meters away from the beach, providing guests with the luxury of a short walk to the coast. Reviews consistently highlight the outstanding beach views from the rooms, adding to the appeal of the location. The balance of being close to both vibrant nightlife areas and quieter, more family-friendly sections of the Gold Coast further enhances the hotel's desirability.
Guest feedback emphasizes aspects like the hotel's cleanliness, modern amenities and exceptional pool area, solidifying Crowne Plaza Surfers Paradise as a top choice for both leisure and business travelers. The central positioning also makes it easy for visitors to attend events at nearby convention centers or enjoy the convenience of local dining spots. In summary, the hotel’s strategic and scenic location stands out as a primary advantage, appealing to a wide range of guests seeking a well-connected and visually pleasing stay on the Gold Coast.
Crowne Plaza Surfers Paradise by IHG, receives numerous accolades for its breakfast offerings. The buffet breakfast, frequently praised as amazing, delicious and exceptional, boasts a vast array of choices that cater to a wide range of preferences, including vegan options and an egg station where a chef prepares omelets on request. Guests appreciated the sumptuous and varied selection, finding it a fantastic start to the day. The breakfast is often described as superb, excellent and providing great value for money with many noting the freshness and quality of the food.
While some found the breakfast to be just okay or average, citing limited options or high costs, the overall sentiment is largely positive. The friendly staff and the clean, spacious dining facilities contribute to a pleasant breakfast experience. The huge variety, from fresh juices to little sweets, ensures that every guest can find something to their liking. Despite occasional issues with coffee quality or dirty plates, the breakfast buffet remains a highlight for many visitors, making it a recommended feature of the hotel.
Crowne Plaza Surfers Paradise by IHG, offers a culinary experience that receives mixed reviews from its guests. On the positive side, many found the food to be great and delicious with some even describing it as "to die for" and "fantastic." Guests highlighted the amazing meals in both the onsite restaurant and Shooies Pub, emphasizing the quality and taste. The hotel's revolving restaurant also earned high praise for its divine dining experience. The breakfast buffet is another standout feature, offering a variety of options and described as great by several patrons.
Room service is generally well-received for its promptness and affordability with hearty, tasty meals that satisfied many guests. However, a few reviews noted that the chefs occasionally ignored special requests. The pool bar service was frequently described as great and the pool itself is lauded for being large, clean and at a pleasant temperature, making it an attractive spot for relaxation.
On the downside, there are several areas of concern. Guests mentioned issues such as overcooked room service meals and incorrect orders at the restaurant. The dining facilities, including a limited menu after certain hours and a lack of staff during peak times, were cited as areas needing improvement. Notably, some guests faced unexpected charges and found the hotel's instructions regarding facilities unclear. Additionally, noise from loud music during dinner and poor food quality at times detracted from their dining experience.
Although some patrons experienced conflicting information from staff and a lack of atmosphere in dining areas, others praised the friendly and attentive service. The hotel's dining options appear to be affected by operational constraints with some restaurants being closed during specific periods, which could limit the variety available to guests. Despite these issues, many guests still had positive dining experiences overall, enjoying the quality food and service provided by the hotel.
Crowne Plaza Surfers Paradise by IHG, offers a mixed bag of room experiences with many highlights and a few areas for improvement. Guests frequently laud the rooms for their size and comfort, noting that most rooms are spacious, clean and come with large beds and modern amenities. Many reviewers appreciated the fresh renovations and found the rooms to be well-appointed and stylish.
The stunning views, especially from higher floors, are a recurrent delight among guests. Several rooms feature large balconies offering panoramic views of the beach, ocean and city skyline, adding a touch of luxury to the stay. The bathrooms, often highlighted for being large and functional, complement the overall spacious feeling of the rooms.
However, some guests feel that certain rooms are outdated and in need of refurbishment, mentioning worn-out furniture, dated decor and occasional maintenance issues. Cleanliness is generally commended, but there are instances of rooms not being cleaned properly or consistently, which detracted from the stay for some visitors.
Overall, the comfortable beds, large rooms, modern facilities and beautiful views make Crowne Plaza Surfers Paradise a worthwhile destination, despite occasional noise and maintenance concerns.
The beds at Crowne Plaza Surfers Paradise by IHG, received mixed reviews from guests. Many appreciated the comfort and size of the beds, often describing them as very comfy, super comfy or huge and comfortable. Guests particularly noted the spaciousness of queen and king-sized beds, which contributed to a restful sleep experience. High-quality linens and great pillows were also highlighted as notable positives.
However, there were several concerns about the beds. Some guests found the beds too small or not overly comfortable with specific complaints about the firmness and overall quality. Issues such as sagging mattresses, old and noisy beds and uncomfortable sofa beds were mentioned multiple times. Pillows also received mixed feedback with some finding them supportive yet others felt they were too hard or too soft, leading to discomfort.
In summary, while many guests found the beds at the Crowne Plaza Surfers Paradise comfortable and conducive to a good night’s sleep, there are notable inconsistencies in bed quality and comfort that could impact the experience.
Crowne Plaza Surfers Paradise by IHG, receives significant praise for its general cleanliness and well-maintained spaces. Many guests highlight the rooms as being especially clean and tidy with comments about cleanliness often describing the rooms as spacious, comfortable and well-presented. Several reviews emphasize that the rooms are cleaned daily and maintained to a high standard, contributing to a comfortable stay.
The hotel's common areas and facilities are also frequently mentioned as very clean and well-kept. The pool area is noted to be clean, along with other shared areas such as the hallways and elevators, which are highlighted for their general cleanliness and maintenance. Guests appreciate the modern bathrooms and the overall cleanliness of the hotel environment.
However, there are some inconsistencies reported. A few guests point out issues with the bathrooms, mentioning mold and inadequate cleaning in certain spots. Occasional remarks about dusty rooms, stained carpets and housekeeping lapses suggest that while the hotel generally meets high cleanliness standards, there are areas where improvements could be made.
Overall, Crowne Plaza Surfers Paradise stands out for its clean and comfortable accommodations, supported by hardworking housekeeping staff who ensure the majority of spaces are well-maintained and presentable.
Numerous reviews highlight the admirable qualities of the staff at Crowne Plaza Surfers Paradise by IHG. Guests consistently praise the staff for being exceptionally friendly, helpful and accommodating. Many reviewers have noted the warm and professional demeanor of the reception staff, contributing to a pleasant check-in experience. Noteworthy mentions include David and Sophie at reception, alongside Halina for her attentiveness with towels and water.
The consistent theme of friendliness extends across various hotel services, from housekeeping to the restaurant and bar staff. Guests appreciated the personalized and efficient service with several specifically mentioning the night manager and breakfast staff's exceptional work.
There were some instances of dissatisfaction, particularly with staffing levels and attentiveness. Issues with specific requests, unresponsiveness and housekeeping inconsistency were noted, though such mentions were in the minority compared to the overwhelming positive feedback about the staff's dedication and amiability.
Overall, the staff’s friendliness and eagerness to assist guests significantly enhance the stay, often making up for other minor inconveniences.
The WiFi experience at Crowne Plaza Surfers Paradise by IHG, offers a mix of feedback from guests but leans positively overall. Many guests appreciated the fast, functional and free WiFi provided in the rooms with some highlighting its adequate speed and stable connection. Several guests noted the convenience and ease of use, particularly for general internet browsing and connectivity. However, a few guests did encounter issues such as intermittent connections, slow speeds and difficulty with the Chromecast feature. While some faced challenges with initial access—the WiFi password not being readily provided and occasional outages—the general consensus leans towards a satisfactory WiFi experience with a few areas needing improvement.
Guests at the Crowne Plaza Surfers Paradise by IHG, have expressed mixed experiences regarding the gym facilities. On the positive side, some reviewers found the gym to be clean, large and even well-equipped with facilities that were above average for a hotel. The 24-hour access to the gym was also noted as a significant advantage.
However, several guests have pointed out areas that need improvement. Common complaints include the gym being rundown, outdated and under-equipped. Visitors noted issues such as rusty equipment, missing hand weights and a general sense of neglect with some even mentioning that the gym was in the basement with no windows, contributing to a less-than-pleasant atmosphere. Additionally, there were mentions of the gym being closed or under renovation during their stay, which caused inconvenience.
Overall, while the gym has the potential to serve guests adequately, it seems to require significant updates and better maintenance to meet the expectations associated with a major hotel chain like Crowne Plaza.
The pool area at Crowne Plaza Surfers Paradise by IHG, receives a lot of praise from guests for its beautiful and well-maintained facilities. Visitors often describe the pool as fantastic, amazing and beautiful with ample space for relaxation and enjoyment. Families particularly appreciate the pool for its children-friendly environment and the presence of cabanas and a poolside bar enhance the overall experience.
The pool area is noted for its cleanliness and good facilities, which include a large, round outdoor pool and a heated spa. Despite the positive remarks, there are some criticisms about the pool not being heated, making the water temperature too cold for comfortable swimming even on warm days. Some reviews pointed out the limited seating capacity and the need for more comfortable sun loungers by the pool. Additionally, there were occasional mentions of the pool being dirty or not well-maintained.
The spa facilities garnered mixed reviews with some guests loving the experience, while others found it overcrowded with slow water flow and poor maintenance. During inclement weather, the pool was sometimes closed, leading to dissatisfaction among visitors.
Overall, the pool area at Crowne Plaza Surfers Paradise is highly valued by guests for its aesthetic appeal and relaxing environment, though there are some areas for improvement, particularly regarding water temperature and poolside amenities.
Crowne Plaza Surfers Paradise boasts a prime location for beach lovers with easy access to the shore just a short walk away. Guests consistently rave about the hotel's close proximity to the beach, often noting that it's just a few hundred meters or a five-minute stroll from the property. The beachfront is described as beautiful and peaceful, providing a serene environment for relaxation.
While some reviews mention the lack of a beach view requested, many highlight the spectacular views available from certain rooms, including stunning ocean vistas and panoramic views of Surfers Paradise. The hotel's position not only ensures quick access to the beach but also places guests within walking distance to the town center, the surf club and other attractions.
Overall, the location of Crowne Plaza Surfers Paradise earns high marks for its convenience and beauty, making it an ideal spot for those looking to enjoy the coastal charm of the area. Whether guests are looking for a quiet beach area, a patrolled beach or scenic beach walks, they find it all within a relaxed and accessible environment.
The Crowne Plaza Surfers Paradise by IHG, offers access to tennis courts as part of its amenities. While specific details about the courts are limited, their presence is consistently acknowledged in guest reviews. Visitors have noted the availability and quality of the tennis court, which adds a recreational option for those staying at the hotel. Additionally, some reviews mention the scenic views that include overlooks of the tennis court and extend to views of the beach. Other aspects of the hotel, such as tidy rooms and convenient tram access, complement the pleasant environment for guests looking to engage in a bit of tennis during their stay.
Many guests appreciated the ease and convenience of parking at Crowne Plaza Surfers Paradise, citing ample, well-lit and secure parking options. The accessibility of parking spaces for large cars was also noted positively. On-site and underground parking facilities received praise for their straightforward access and overall quality. However, the cost of parking, set at $18 per day, was a common point of contention. Some guests felt this fee should be included in the room price, considering it an unwelcome additional expense. Despite the high cost, some guests mentioned that the parking was reasonable and cheap compared to other options. Nonetheless, paying extra for parking was a recurring issue with some describing it as pricey or expensive. A few guests reported problems such as unpleasant smells in the car park and difficulty navigating the underground parking area. Overall, while the parking experience was generally favorable in terms of convenience and accessibility, the additional cost was often seen as a drawback.
The Crowne Plaza Surfers Paradise by IHG, provides convenient and ample parking options, including dedicated spots for electric vehicle (EV) charging. The availability of a Tesla charger and a compatible charger for non-Tesla vehicles ensures that most electric car owners can recharge their vehicles with ease. While one of the charging points is noted to be awkwardly located, the overall accessibility and convenience of the EV charging facilities offer a reliable solution for guests traveling with electric cars.
The Crowne Plaza Surfers Paradise by IHG, is a destination that caters well to families seeking a comfortable and enjoyable stay. The hotel offers a range of family-friendly amenities and activities that contribute to a pleasant experience for children and parents alike.
Many families appreciate the spacious rooms, which provide ample space for everyone, including accommodations for wheelchairs and are particularly suitable for groups of four or five. The hotel’s facilities consistently receive high praise with numerous guests highlighting their excellent maintenance and suitability for children. The pool area, in particular, is a hit among younger guests who find it fantastic and immensely enjoyable.
Dining at the hotel is also convenient for families with children able to dine for free, making mealtime less stressful and more economical. Additionally, the hotel provides a good selection of facilities, including spa amenities that both kids and adults can enjoy, adding to the overall family-friendly atmosphere.
However, some reviews pointed out the lack of special arrangements specifically for families and a few guests felt the environment might not always be suitable for larger groups with children due to noise considerations. Despite these few drawbacks, the majority of guests enjoyed a satisfying stay with family, appreciating the beautiful location and helpful and responsive staff.
In summary, Crowne Plaza Surfers Paradise proves to be a well-rounded option for families, offering a range of amenities and activities that make it easy and enjoyable for the whole family to spend time together. The spacious rooms and excellent facilities, combined with a generally family-friendly atmosphere, make it a recommendable choice for a family staycation.
At the Crowne Plaza Surfers Paradise, guests can expect a blend of modern amenities and a comfortable stay, though some aspects may fall short of the four-star standard. Overall, the hotel offers good value for the price with facilities and services that generally align well with its four-star rating. The rooms are equipped with modern temperature control and clean facilities. The hotel's proximity to the beach is a notable advantage, making it an attractive choice for travelers seeking a coastal getaway.
Guests appreciate the friendly staff and the comfortable overall stay, noting the good room service and reliable internet connectivity. The ambiance throughout the hotel maintains a four-star quality, contributing to a positive guest experience. Furthermore, the hotel provides fair value considering the services offered within its price range.
However, some concerns persist. There are mentions of dated rooms and missing amenities such as toothbrushes, robes and slippers, which are typically expected in a four-star establishment. Occasional issues with room servicing and the condition of beds not meeting four-star quality standards have been pointed out. Additionally, the organization of the staff and absence of a hotel guide or clear breakfast information can occasionally detract from the experience.
In summary, while the Crowne Plaza Surfers Paradise delivers a generally modern and comfortable stay with notable amenities, there are areas in need of improvement to consistently meet the expectations of a four-star property.
Crowne Plaza Surfers Paradise by IHG, has garnered recognition for its amenities and services tailored to business travelers. The hotel boasts a well-equipped business center and spacious, comfortable general working areas, making it suitable for business trips and conferences. Guests have found the location both good and quiet, ideal for work-related travel. The extensive food and beverage offerings also contribute to a pleasant stay.
The hotel features multiple conference rooms and meeting facilities, comprehensive in their ability to accommodate business needs. Reviews highlight that the conference facilities and business services are very accommodating to corporate teams, further enhancing the hotel’s appeal for business purposes.
However, it's worth noting some experiences that fell short. Instances where rooms were not ready upon arrival, a lack of room servicing and unresponsive concierge services indicate areas for improvement. Despite these occasional setbacks, the overall sentiment remains positive, endorsing the Crowne Plaza Surfers Paradise as a solid choice for business travelers.
Crowne Plaza Surfers Paradise, an IHG Hotel, offers a well-rounded and accessible experience for guests with disabilities. The hotel's proximity to public transport, including a convenient tram stop right out front, ensures easy access to all nearby attractions. Guests appreciated the spacious wheelchair-accessible rooms and the readily available accessible features, which include wheelchair-friendly pool entrances and accessible lifts.
Disabled guests will find the hotel's facilities accommodating with the availability of disability aids such as toilet frames with seats. Furthermore, the hotel staff is frequently praised for their kindness and thoughtfulness towards guests with special needs, creating a friendly environment for wheelchair users.
While most facilities are accessible, it's worth noting that during renovations, certain areas such as the revolving restaurant and spa may be temporarily inaccessible. Guests also mentioned that elevator soundproofing could be improved. Despite this, the overall ease of access and convenience, especially with the light rail making travel effortless, makes Crowne Plaza Surfers Paradise a reliable option for travelers with disabilities. The added feature of an EV charging station is an additional perk for those traveling with electric vehicles.
Crowne Plaza Surfers Paradise by IHG, offers a remarkable outdoor pool experience that guests have richly praised. The pool and its surrounding area are described as fantastic, beautiful and clean. Many have highlighted the well-maintained poolside with special appreciation for the availability of pool towels and pool toys. The pool area provides a lovely space for relaxation, featuring both a standard outdoor pool and an infinity pool, efficiently maintained to ensure maximum enjoyment.
The addition of a spa pool complements the overall swimming experience, although some have noted that it could benefit from being hotter. While the pool's temperature has been a point of contention with some finding it colder than expected, this is often accounted for by seasonal weather variations. Safety in the area, particularly for unattended children, has also been a minor concern. Nevertheless, many guests spent substantial time enjoying the pool facilities, demonstrating its appeal and satisfaction.
Overall, the outdoor pool at Crowne Plaza Surfers Paradise stands out as a significant feature, offering a great spot for both relaxation and recreation.
The Crowne Plaza Surfers Paradise by IHG, stands out as an ideal choice for honeymooners seeking a memorable experience. Positive guest reviews highlight the hotel as honeymoon-friendly with newlywed couples appreciating the romantic gestures upon arrival that make their special time even more extraordinary. The hotel's beautiful setting and special amenities create a perfect ambiance for couples.
Guests rave about the clean and comfortable rooms adorned with modern decor and many note the lovely balcony views that enhance their stay. The hotel's well-located property adds convenience, making it an excellent base for exploring the surroundings. Couples have expressed how the friendly staff and thoughtful touches throughout their stay made them feel special with one review even mentioning feeling like a real princess on their honeymoon.
Overall, the Crowne Plaza Surfers Paradise offers a combination of comfort, romance and excellent service, making it a top recommendation for honeymooners planning their next holiday.
Located in the heart of the Gold Coast, the Crowne Plaza Surfers Paradise by IHG, offers an opulent and classy experience from the moment you step into its reception area. Guests often describe the hotel as having a luxurious touch with modern and spotlessly clean rooms that provide fantastic views of the Gold Coast skyline and sea.
The décor and amenities are high quality, contributing to an overall luxury experience that exceeds expectations. Romantic settings, especially on the balcony, enhance the charm for many visitors. The hotel aims to maintain a premium standard with its luxury resort ambiance and well-equipped facilities.
While there are occasional mentions of the property needing maintenance and the breakfast being less exciting, the general sentiment is that the luxurious settings and top-notch amenities make it a high-caliber choice for a stay in Surfers Paradise. Despite some concerns about value for money, many still regard the Crowne Plaza Surfers Paradise as a top-tier, luxury hotel offering memorable experiences.
Crowne Plaza Surfers Paradise by IHG, offers a truly romantic atmosphere perfect for couples looking to celebrate special occasions or simply enjoy each other's company. Many guests have found it to be an ideal venue for anniversaries and honeymoons with thoughtful gestures like wine, chocolates and personalized cards making these moments even more special. The hotel's balconies provide stunning views of the beach, creating a perfect setting for relaxing evenings with a glass of wine.
The serene garden areas and outdoor spaces offer a beautiful backdrop for romantic walks and quiet moments together. The calming atmosphere and well-maintained facilities ensure a relaxing stay, enhancing the overall romantic experience. Although some guests noted that the restaurant was not open, which would have added to their romantic dining plans, the friendly restaurant staff and other amenities more than made up for it.
Whether enjoying the romantic views, the lovely nature surrounding the property or the comfortable and clean boat house, couples will find plenty of opportunities to connect. Crowne Plaza Surfers Paradise stands out as a great destination for a romantic getaway with many guests eager to return for another special stay.
Location Show Map
Location
The hotel is only a few hundred meters away from the beach, providing guests with the luxury of a short walk to the coast. Reviews consistently highlight the outstanding beach views from the rooms, adding to the appeal of the location. The balance of being close to both vibrant nightlife areas and quieter, more family-friendly sections of the Gold Coast further enhances the hotel's desirability.
Guest feedback emphasizes aspects like the hotel's cleanliness, modern amenities and exceptional pool area, solidifying Crowne Plaza Surfers Paradise as a top choice for both leisure and business travelers. The central positioning also makes it easy for visitors to attend events at nearby convention centers or enjoy the convenience of local dining spots. In summary, the hotel’s strategic and scenic location stands out as a primary advantage, appealing to a wide range of guests seeking a well-connected and visually pleasing stay on the Gold Coast.
Breakfast
While some found the breakfast to be just okay or average, citing limited options or high costs, the overall sentiment is largely positive. The friendly staff and the clean, spacious dining facilities contribute to a pleasant breakfast experience. The huge variety, from fresh juices to little sweets, ensures that every guest can find something to their liking. Despite occasional issues with coffee quality or dirty plates, the breakfast buffet remains a highlight for many visitors, making it a recommended feature of the hotel.
Dinner
Room service is generally well-received for its promptness and affordability with hearty, tasty meals that satisfied many guests. However, a few reviews noted that the chefs occasionally ignored special requests. The pool bar service was frequently described as great and the pool itself is lauded for being large, clean and at a pleasant temperature, making it an attractive spot for relaxation.
On the downside, there are several areas of concern. Guests mentioned issues such as overcooked room service meals and incorrect orders at the restaurant. The dining facilities, including a limited menu after certain hours and a lack of staff during peak times, were cited as areas needing improvement. Notably, some guests faced unexpected charges and found the hotel's instructions regarding facilities unclear. Additionally, noise from loud music during dinner and poor food quality at times detracted from their dining experience.
Although some patrons experienced conflicting information from staff and a lack of atmosphere in dining areas, others praised the friendly and attentive service. The hotel's dining options appear to be affected by operational constraints with some restaurants being closed during specific periods, which could limit the variety available to guests. Despite these issues, many guests still had positive dining experiences overall, enjoying the quality food and service provided by the hotel.
Rooms
The stunning views, especially from higher floors, are a recurrent delight among guests. Several rooms feature large balconies offering panoramic views of the beach, ocean and city skyline, adding a touch of luxury to the stay. The bathrooms, often highlighted for being large and functional, complement the overall spacious feeling of the rooms.
However, some guests feel that certain rooms are outdated and in need of refurbishment, mentioning worn-out furniture, dated decor and occasional maintenance issues. Cleanliness is generally commended, but there are instances of rooms not being cleaned properly or consistently, which detracted from the stay for some visitors.
Overall, the comfortable beds, large rooms, modern facilities and beautiful views make Crowne Plaza Surfers Paradise a worthwhile destination, despite occasional noise and maintenance concerns.
Beds
However, there were several concerns about the beds. Some guests found the beds too small or not overly comfortable with specific complaints about the firmness and overall quality. Issues such as sagging mattresses, old and noisy beds and uncomfortable sofa beds were mentioned multiple times. Pillows also received mixed feedback with some finding them supportive yet others felt they were too hard or too soft, leading to discomfort.
In summary, while many guests found the beds at the Crowne Plaza Surfers Paradise comfortable and conducive to a good night’s sleep, there are notable inconsistencies in bed quality and comfort that could impact the experience.
Cleanliness
The hotel's common areas and facilities are also frequently mentioned as very clean and well-kept. The pool area is noted to be clean, along with other shared areas such as the hallways and elevators, which are highlighted for their general cleanliness and maintenance. Guests appreciate the modern bathrooms and the overall cleanliness of the hotel environment.
However, there are some inconsistencies reported. A few guests point out issues with the bathrooms, mentioning mold and inadequate cleaning in certain spots. Occasional remarks about dusty rooms, stained carpets and housekeeping lapses suggest that while the hotel generally meets high cleanliness standards, there are areas where improvements could be made.
Overall, Crowne Plaza Surfers Paradise stands out for its clean and comfortable accommodations, supported by hardworking housekeeping staff who ensure the majority of spaces are well-maintained and presentable.
Staff
The consistent theme of friendliness extends across various hotel services, from housekeeping to the restaurant and bar staff. Guests appreciated the personalized and efficient service with several specifically mentioning the night manager and breakfast staff's exceptional work.
There were some instances of dissatisfaction, particularly with staffing levels and attentiveness. Issues with specific requests, unresponsiveness and housekeeping inconsistency were noted, though such mentions were in the minority compared to the overwhelming positive feedback about the staff's dedication and amiability.
Overall, the staff’s friendliness and eagerness to assist guests significantly enhance the stay, often making up for other minor inconveniences.
Wi-Fi
Gym
However, several guests have pointed out areas that need improvement. Common complaints include the gym being rundown, outdated and under-equipped. Visitors noted issues such as rusty equipment, missing hand weights and a general sense of neglect with some even mentioning that the gym was in the basement with no windows, contributing to a less-than-pleasant atmosphere. Additionally, there were mentions of the gym being closed or under renovation during their stay, which caused inconvenience.
Overall, while the gym has the potential to serve guests adequately, it seems to require significant updates and better maintenance to meet the expectations associated with a major hotel chain like Crowne Plaza.
Pool
The pool area is noted for its cleanliness and good facilities, which include a large, round outdoor pool and a heated spa. Despite the positive remarks, there are some criticisms about the pool not being heated, making the water temperature too cold for comfortable swimming even on warm days. Some reviews pointed out the limited seating capacity and the need for more comfortable sun loungers by the pool. Additionally, there were occasional mentions of the pool being dirty or not well-maintained.
The spa facilities garnered mixed reviews with some guests loving the experience, while others found it overcrowded with slow water flow and poor maintenance. During inclement weather, the pool was sometimes closed, leading to dissatisfaction among visitors.
Overall, the pool area at Crowne Plaza Surfers Paradise is highly valued by guests for its aesthetic appeal and relaxing environment, though there are some areas for improvement, particularly regarding water temperature and poolside amenities.
Beach
While some reviews mention the lack of a beach view requested, many highlight the spectacular views available from certain rooms, including stunning ocean vistas and panoramic views of Surfers Paradise. The hotel's position not only ensures quick access to the beach but also places guests within walking distance to the town center, the surf club and other attractions.
Overall, the location of Crowne Plaza Surfers Paradise earns high marks for its convenience and beauty, making it an ideal spot for those looking to enjoy the coastal charm of the area. Whether guests are looking for a quiet beach area, a patrolled beach or scenic beach walks, they find it all within a relaxed and accessible environment.
Tennis
Parking
EV charging stations
Family
Many families appreciate the spacious rooms, which provide ample space for everyone, including accommodations for wheelchairs and are particularly suitable for groups of four or five. The hotel’s facilities consistently receive high praise with numerous guests highlighting their excellent maintenance and suitability for children. The pool area, in particular, is a hit among younger guests who find it fantastic and immensely enjoyable.
Dining at the hotel is also convenient for families with children able to dine for free, making mealtime less stressful and more economical. Additionally, the hotel provides a good selection of facilities, including spa amenities that both kids and adults can enjoy, adding to the overall family-friendly atmosphere.
However, some reviews pointed out the lack of special arrangements specifically for families and a few guests felt the environment might not always be suitable for larger groups with children due to noise considerations. Despite these few drawbacks, the majority of guests enjoyed a satisfying stay with family, appreciating the beautiful location and helpful and responsive staff.
In summary, Crowne Plaza Surfers Paradise proves to be a well-rounded option for families, offering a range of amenities and activities that make it easy and enjoyable for the whole family to spend time together. The spacious rooms and excellent facilities, combined with a generally family-friendly atmosphere, make it a recommendable choice for a family staycation.
4 Star
Guests appreciate the friendly staff and the comfortable overall stay, noting the good room service and reliable internet connectivity. The ambiance throughout the hotel maintains a four-star quality, contributing to a positive guest experience. Furthermore, the hotel provides fair value considering the services offered within its price range.
However, some concerns persist. There are mentions of dated rooms and missing amenities such as toothbrushes, robes and slippers, which are typically expected in a four-star establishment. Occasional issues with room servicing and the condition of beds not meeting four-star quality standards have been pointed out. Additionally, the organization of the staff and absence of a hotel guide or clear breakfast information can occasionally detract from the experience.
In summary, while the Crowne Plaza Surfers Paradise delivers a generally modern and comfortable stay with notable amenities, there are areas in need of improvement to consistently meet the expectations of a four-star property.
Business
The hotel features multiple conference rooms and meeting facilities, comprehensive in their ability to accommodate business needs. Reviews highlight that the conference facilities and business services are very accommodating to corporate teams, further enhancing the hotel’s appeal for business purposes.
However, it's worth noting some experiences that fell short. Instances where rooms were not ready upon arrival, a lack of room servicing and unresponsive concierge services indicate areas for improvement. Despite these occasional setbacks, the overall sentiment remains positive, endorsing the Crowne Plaza Surfers Paradise as a solid choice for business travelers.
Accessible
Disabled guests will find the hotel's facilities accommodating with the availability of disability aids such as toilet frames with seats. Furthermore, the hotel staff is frequently praised for their kindness and thoughtfulness towards guests with special needs, creating a friendly environment for wheelchair users.
While most facilities are accessible, it's worth noting that during renovations, certain areas such as the revolving restaurant and spa may be temporarily inaccessible. Guests also mentioned that elevator soundproofing could be improved. Despite this, the overall ease of access and convenience, especially with the light rail making travel effortless, makes Crowne Plaza Surfers Paradise a reliable option for travelers with disabilities. The added feature of an EV charging station is an additional perk for those traveling with electric vehicles.
Outdoor Pool
The addition of a spa pool complements the overall swimming experience, although some have noted that it could benefit from being hotter. While the pool's temperature has been a point of contention with some finding it colder than expected, this is often accounted for by seasonal weather variations. Safety in the area, particularly for unattended children, has also been a minor concern. Nevertheless, many guests spent substantial time enjoying the pool facilities, demonstrating its appeal and satisfaction.
Overall, the outdoor pool at Crowne Plaza Surfers Paradise stands out as a significant feature, offering a great spot for both relaxation and recreation.
Honeymoon
Guests rave about the clean and comfortable rooms adorned with modern decor and many note the lovely balcony views that enhance their stay. The hotel's well-located property adds convenience, making it an excellent base for exploring the surroundings. Couples have expressed how the friendly staff and thoughtful touches throughout their stay made them feel special with one review even mentioning feeling like a real princess on their honeymoon.
Overall, the Crowne Plaza Surfers Paradise offers a combination of comfort, romance and excellent service, making it a top recommendation for honeymooners planning their next holiday.
Luxury
The décor and amenities are high quality, contributing to an overall luxury experience that exceeds expectations. Romantic settings, especially on the balcony, enhance the charm for many visitors. The hotel aims to maintain a premium standard with its luxury resort ambiance and well-equipped facilities.
While there are occasional mentions of the property needing maintenance and the breakfast being less exciting, the general sentiment is that the luxurious settings and top-notch amenities make it a high-caliber choice for a stay in Surfers Paradise. Despite some concerns about value for money, many still regard the Crowne Plaza Surfers Paradise as a top-tier, luxury hotel offering memorable experiences.
Romantic
The serene garden areas and outdoor spaces offer a beautiful backdrop for romantic walks and quiet moments together. The calming atmosphere and well-maintained facilities ensure a relaxing stay, enhancing the overall romantic experience. Although some guests noted that the restaurant was not open, which would have added to their romantic dining plans, the friendly restaurant staff and other amenities more than made up for it.
Whether enjoying the romantic views, the lovely nature surrounding the property or the comfortable and clean boat house, couples will find plenty of opportunities to connect. Crowne Plaza Surfers Paradise stands out as a great destination for a romantic getaway with many guests eager to return for another special stay.
Yes, Crowne Plaza Surfers Paradise by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Crowne Plaza Surfers Paradise by IHG.
No, Crowne Plaza Surfers Paradise by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Surfers Paradise by IHG.
Yes, Crowne Plaza Surfers Paradise by IHG has a gym.
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