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Summary of reviewsSt Giles Wembley Penang receives high praise from its guests, primarily for its outstanding location in the vibrant city of George Town. Situated centrally, it offers easy access to local attractions, shopping centers, and diverse dining options, making it a convenient choice for both leisure and business travelers. The hotel's breakfast is frequently lauded for its extensive buffet featuring both Asian and Western delicacies, enhanced by attentive and friendly service, providing a superb start to the day.
Guests consistently commend the cleanliness and spaciousness of the rooms, appreciating comfortable beds and stunning views, particularly from the upper floors. The amenities and interior design create a welcoming atmosphere, though some note the lighting could be improved. The housekeeping is reliable, adding to the comfortable stay.
The staff are widely recognized for their friendliness, helpfulness, and professionalism, contributing to an exceptional hospitality experience. Special mentions of staff members like Mr. Alvin and Ms. Umai highlight the hotel's dedication to excellent service.
While the Wi-Fi service receives mixed reviews, some report fast and reliable connectivity. The gym and pool facilities are well-maintained, enhancing guest satisfaction, with the gym being particularly well-equipped and clean. Despite occasional maintenance issues, the pool offers a delightful cityscape view and relaxing experience.
Comfortable Serta mattresses contribute to restful sleep, although there are suggestions for improvement regarding sizing options for taller guests. Overall, St Giles Wembley Penang is deemed to exceed typical four-star expectations, offering great value and quality, with some guests suggesting it deserves a higher rating due to its service and modern facilities. Show more
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Hotel Taking Steps Towards Sustainability
St Giles Wembley Penang incorporates recycling, uses LED light bulbs, and utilizes eco-friendly cleaning products. Their bathrooms are equipped with eco-friendly toiletries.
Hotel with Spa
This hotel is recommended as one of the best hotels with a spa in Northeast Penang Island.
Family Friendly Hotel
St Giles Wembley Penang offers a convenient location and comfortable rooms. Its range of amenities and proximity to local attractions make it a practical choice for families visiting Georgetown.
Hotel near Nightlife Spots
Located in Georgetown, St Giles Wembley Penang is near Upper Penang Road, an area known for its concentration of pubs, bars, and nightclubs. This makes it easy to explore the nightlife options in the city.
Hotel with Swimming Pool
The hotel has a rooftop pool. The pool provides a relaxing space for guests to unwind and enjoy panoramic views.
Infinity Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Located in Georgetown, this hotel provides easy access to business districts and offers a corporate program with special rates and perks. It also has meeting packages available.
Accessible Hotel
St Giles Wembley Penang is a great option with accessibility and comfort for a pleasant stay. It's near Society Of Disabled Persons Penang.
Hotel with Gym
Provides a fitness center for guests to enjoy. The gym is equipped with modern machines and free weights, catering to various workout styles.
Hotel with EV Charging Stations
Featuring three 3.7kW AC BMW iWallbox chargers, this hotel provides dedicated charging facilities exclusively for its guests, ensuring convenient overnight charging.
4-Star Hotel
Located in the heart of Georgetown, this hotel offers modern accommodations with easy access to shopping and dining. It features a rooftop pool and a fitness center, making it a suitable choice for travelers seeking comfort and convenience.
Hotel with Outdoor Pool
This hotel features an infinity pool and a rooftop pool, providing panoramic views. It is listed among hotels with notable infinity and rooftop pools in Georgetown.
Hotel for Honeymoon
Romantic Hotel
Skyscraper Hotel
Hotel with Infinity Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Room Types
Urban KingThis air-conditioned superior king room is fitted with a flat-screen satellite TV, safe and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.
Urban TwinThis air-conditioned superior twin room is fitted with a flat-screen satellite TV, safe and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.
Executive Premier KingThis larger air-conditioned executive deluxe room is fitted with a flat-screen satellite TV, safe and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Executive Lounge.
Benefits include:
- Complimentary breakfast for 2 guests
- Evening cocktails
Please note that children below 12 years of age are not allowed into the Executive Lounge.
Executive SuiteThis spacious air-conditioned suite is fitted with a flat-screen satellite TV, safe and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Executive Lounge.
Benefits include:
- Complimentary breakfast for 2 guests
- Evening cocktails
Please note that children below 12 years of age are not allowed into the Executive Lounge.
Executive Urban KingThis air-conditioned superior king room is fitted with a flat-screen satellite TV, safe and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Executive Lounge.
Benefits include:
- Complimentary breakfast for 2 guests
- Evening cocktails
Please note that children below 12 years of age are not allowed into the Executive Lounge.
Executive Urban TwinThis air-conditioned superior twin room is fitted with a flat-screen satellite TV, safe and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Executive Lounge.
Benefits include:
- Complimentary breakfast for 2 guests
- Evening cocktails
Please note that children below 12 years of age are not allowed into the Executive Lounge.
Premier KingThe spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and a wardrobe. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
The St Giles Wembley Penang stands out for its outstanding location, making it an ideal choice for travelers keen on exploring the vibrant city of George Town. Nestled in the heart of Penang, this hotel offers unparalleled convenience with its proximity to key attractions, shopping malls, and the famous—often irresistible—local street food. Guests appreciate the easy walking distance to landmark sites like KOMTAR, and they find the nearby bus terminals extremely advantageous for navigating the city. Apart from being centrally located, the hotel is also surrounded by a plethora of dining options, from casual hawker stalls to more upscale eateries. With accessible transportation options and major shopping centers just a stone's throw away, St Giles Wembley Penang is praised for its strategic position that caters to both leisure and business travelers. The location, coupled with the highly rated service and friendly staff, leave a lasting impression on visitors who seek both comfort and convenience.
Breakfast
Nestled in the vibrant locale of Penang, St Giles Wembley Hotel offers a breakfast experience that leaves many guests impressed. Known for its varied breakfast buffet, the hotel ensures there's something to suit diverse palates, from Asian to Western delicacies. Many reviews highlight the extensive variety, noting flavorful options and the delightful presentation of dishes. Guests often speak positively about the quality of ingredients used, with offerings like perfectly cooked omelettes standing out.
Service at the breakfast buffet receives commendation, with attentive and friendly staff enhancing the overall dining experience. Despite a few mentions of limited vegetarian options, the overall sentiment remains favorable, describing the breakfast as superb, delicious, and even the best some guests have encountered in similar categories of hotels.
The strategic location of the hotel and its ample food choices add to its allure, making it a convenient spot for travelers and food enthusiasts. Breakfast at St Giles Wembley is described as an excellent start to the day, whether enjoying a lazy morning near the pool or departing early with a thoughtfully packed breakfast from the hotel staff.
Rooms
Staying at St Giles Wembley Penang offers a delightful experience, especially in terms of room comfort and amenities. The rooms are often described as clean and spacious, with many guests appreciating the cozy environment and comfortable beds that ensure a restful stay. The hotel provides stunning views, particularly from the upper floors, with many guests enjoying vistas over Georgetown and even the sea.
The cleanliness and maintenance of the rooms receive regular praise, and visitors note the welcoming atmosphere created by thoughtful touches such as welcome fruits and pleasing interior designs. Although some rooms are smaller, they are well-equipped, making efficient use of space. Rooms are equipped with necessary amenities and sometimes feature luxurious additions like full bathtubs and rain showers.
The hotel's commitment to comfort is evident in the quality of the mattresses and the overall room setup. Efficient services, such as quick check-ins and consistent room cleaning, further enhance the guest experience. The strategic location near attractions like the 1st Avenue Shopping Centre is also a plus, making the city easily accessible and adding to the property's appeal. Despite some comments about the rates being higher compared to other hotels, the general consensus highlights a value-for-money experience balanced by comfort and exemplary hospitality, ensuring a memorable stay in Penang.
Beds
St Giles Wembley Penang offers a bedding experience that is generally well-received by guests, with many highlighting the comfort of the beds and pillows, leading to restful sleep. Numerous reviews commend the hotel for its large and comfortable beds, often pointing out the quality of the Serta mattress as a particular highlight. Several guests appreciate the spacious room size that complements the comfortable bedding, making for a pleasant stay. However, there are a few mentions of dissatisfaction with bed sizes for taller guests and softness levels that some found lacking in support. Overall, the bedding provides a largely satisfying experience, with clean room facilities contributing to the overall comfort.
Cleanliness
St Giles Wembley Penang excels in maintaining a high level of cleanliness across its premises, which is consistently highlighted by guests. The hotel offers well-maintained rooms that are clean, spacious, and comfortable, with ample amenities like coffee, tea, and mineral water stocking. Linens, sheets, and towels are noted to smell fresh and inviting. The bathrooms are particularly spacious, and the overall environment is kept in an impeccable state, both inside and out.
Despite its older structure, the hotel is commended for its quiet and clean atmosphere, supported by good sound insulation and a strategic location that is convenient for exploring Penang. Housekeeping services, although managed on an alternate day schedule, generally receive positive remarks for maintaining cleanliness and promptly attending to basic duties like changing towels and making beds. However, the lighting in some rooms is mentioned as being too dull, impacting certain activities.
Friendly staff enhance the overall experience with reliable and welcoming service, contributing to a comfortable stay. The cleanliness of the hotel, coupled with its central location and efficient service, receives frequent praise, making it a favorable option for travelers prioritizing hygiene and convenience.
Staff
The staff at St Giles Wembley Penang have been widely praised by guests for their friendliness, helpfulness, and professionalism. Reviews highlight the warm hospitality experienced throughout the hotel, from the front desk to the housekeeping team, making visitors feel welcomed and well-cared for during their stay. Notable mentions include staff members like Mr. Alvin and Ms. Umai, who have left a positive impression on guests with their courteous and hospitable service. The front desk personnel are efficient and cheerful, contributing to a smooth and pleasant check-in process. Staff across various areas, including the café and concierge, are described as attentive, accommodating, and quick to respond to any needs or requests. This focus on exceptional service ensures a comfortable and enjoyable experience for guests, making them feel at home while exploring the vibrant location around the hotel.
Wi-Fi
St Giles Wembley Penang offers a mixed experience regarding its Wi-Fi connectivity. Guests have praised the hotel for its strong and reliable Wi-Fi in certain areas, contributing to a positive overall stay. Some reviews highlight fast and excellent internet service, enhancing the guest experience alongside other amenities like a varied TV selection and enjoyable breakfast. However, there are instances of inconsistent internet performance, with some guests experiencing slow connections and limited device access. Despite these challenges, the presence of amenities like in-room and corridor water dispensers adds convenience to the stay. Overall, the hotel seems to provide a satisfactory experience with room for improvement in internet services.
Gym
The gym at St Giles Wembley Penang is receiving favorable feedback from guests who appreciate its impressive features. Described as fantastic, well-equipped, and well-maintained, the gym stands out as a notable aspect of the hotel's fitness offerings. Visitors highlight the good facilities and cleanliness, with friendly staff contributing to a positive experience. Despite a mention of needing some tender loving care, the overall sentiment underscores a great gym environment that enhances guests' stays.
Pool
St Giles Wembley Penang offers a pool experience that appeals to many of its guests, thanks to its commendable features. The pool, which boasts a refreshing and beautiful design, includes a 25-meter lap section and promises a spectacular cityscape view, making it a perfect spot for relaxation. Located on the 11th floor, one of the pools provides a more intimate setting with fewer people, offering a unique sense of tranquility. Visitors appreciate the cleanliness and maintenance of the pool, with attentive staff like Mr. Afieq enhancing the experience for guests.
Despite its positive attributes, some challenges include occasional maintenance closures, chilly water temperatures, and sporadic cleanliness issues. Towels are sometimes unavailable at poolside facilities, which could be improved. Nonetheless, the combination of a city view, a refreshing and spacious environment, and friendly staff create a generally favorable poolside experience at this Penang hotel.
4 Star
St Giles Wembley Penang offers a unique hotel experience that many guests believe surpasses its four-star rating. The overall consensus is that the hotel provides excellent value for money, making it an ideal choice for budget-conscious travelers seeking high-quality accommodations. Guests frequently commend the hotel for its modern and clean facilities, describing it as a very new hotel with a fresh feel throughout the property. The staff receive high marks for their accommodating nature, contributing to an overall pleasant stay. Despite a few opinions feeling the establishment did not completely match its four-star label, the majority of feedback suggests that the hotel exceeds expectations, with some guests even suggesting it deserves a five-star rating for its quality and service.
Yes, St Giles Wembley Penang has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at St Giles Wembley Penang.
No, St Giles Wembley Penang doesn't allow dogs.
No, parking facilities aren't available at St Giles Wembley Penang.