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Holiday Inn Genoa City by IHG

Genova , Via Milano 47 (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHoliday Inn Genoa City by IHG, boasts a strategic location right by the harbor, making it highly convenient for travelers involved in maritime activities. Its proximity to the ferry and cruise terminals is particularly appreciated and easy access to public transportation, including a nearby metro stop and bus stations, allows guests to explore the city center and tourist attractions effortlessly. Despite being in a busy, industrial neighborhood, guests find the practicality and connectivity of the location to outweigh any concerns about noise or ambiance.

Guests often highlight the hotel's comfortable, spacious and quiet rooms. Some enjoy picturesque harbor views from their rooms and positive mentions about the modern design, cleanliness and well-equipped nature of the rooms are common. The hotel caters well to families with spacious family rooms and soundproofing, while additional amenities like slippers and air conditioning add to the pleasant experience.

The breakfast offerings are generally well-received, known for their variety, quality and ample choices that cater to different tastes. Fresh fruit salads, cakes and croissants are particularly praised. While some suggest improvements in diversity and service efficiency during busy times, most guests are satisfied with the breakfast experience.

The dining experience at the hotel's restaurant is mixed. While many guests praised the quality of food, generous portions and excellent service, others encountered issues with reheated or cold food and slow service. The convenience of on-site dining is appreciated, but the experience can be inconsistent.

Cleanliness is a strong point of the hotel with guests frequently commenting on the clean, modern and well-maintained environment. Both rooms and common areas receive high marks for hygiene standards and daily housekeeping services.

The staff at Holiday Inn Genoa City are frequently commended for their friendliness, politeness and helpfulness, particularly at the reception. This consistent positive feedback reflects the hotel's commitment to high service standards, making a significant impact on the overall guest experience.

The wifi experience is generally satisfactory with many guests appreciating the fast and reliable connection throughout the hotel. However, some did note occasional issues with weak reception or instability in certain areas.

The gym, while small, is well-maintained and adequately equipped for various workout needs. The hotel is also praised for providing gym kits, adding convenience for fitness-minded travelers.

Parking presents a mixed experience with some guests finding it convenient and secure, while others report challenges in accessing the parking garage due to poor signage and narrow spaces. Despite these issues, the proximity and availability of parking are appreciated.

Holiday Inn Genoa City emerges as a family-friendly hotel, offering spacious and comfortable family rooms, a quiet atmosphere and amenities like baby cots. While there are minor drawbacks, such as a lack of children's breakfast options and uncomfortable kids' beds, the hotel remains a strong contender for family stays due to its accommodating services and friendly staff.

Beds at the hotel are frequently described as very comfortable and supportive, contributing to a restful night's sleep. Guests appreciate the spaciousness and quality of the bedding, which significantly enhances their overall stay experience.

Overall, Holiday Inn Genoa City by IHG, offers a blend of practicality, comfort and high service standards, making it a suitable choice for travelers seeking convenience, especially those needing quick access to the port or public transportation.
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Business Hotel

The Holiday Inn Genoa City offers five meeting rooms of different sizes, suitable for any kind of meeting, with a beautiful sea view. It provides new-generation audiovisual support, free high-speed fiber-optic Wi-Fi, and secretarial services.

Hotel with Parking

This hotel provides private pay parking. Its central location near the ferry terminal and aquarium makes it a convenient option.

Hotel with Gym

The hotel includes fitness amenities for guests.

Family Friendly Hotel

Dog Friendly Hotel

Accessible Hotel

4-Star Hotel

Room Types

Standard Room This air-conditioned room comes with a satellite, flat-screen TV and a minibar. The private bathroom includes a hairdryer and free toiletries.

Standard Double Room This air-conditioned room comes with a satellite, flat-screen TV and a minibar. The private bathroom includes a hairdryer and free toiletries.

Queen Room with Sofa Bed This air-conditioned room comes with a satellite, flat-screen TV, a sofa bed and a minibar. The private bathroom includes a hairdryer and free toiletries.

Family Room - Non-Smoking This air-conditioned room comes with a satellite, flat-screen TV and a minibar. The private bathroom includes a hairdryer and free toiletries.

Standard Queen Room - Disability Access This air-conditioned room comes with a satellite, flat-screen TV and a minibar. The private bathroom includes a hairdryer and free toiletries. This room is suitable for guests with reduced mobility.

Executive King Room - Non-Smoking This air-conditioned room comes with a satellite, flat-screen TV and a minibar. The private bathroom includes a hairdryer, free toiletries and bathrobes. It also has a separate seating area and some units also have a sofa bed.

Standard King Room This double room is air-conditioned and features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker and heating. The unit offers 1 bed.

Standard Twin Room The double room provides air conditioning, soundproof walls, a tea and coffee maker, heating, as well as a flat-screen TV. The unit offers 2 beds.

About Holiday Inn Genoa City by IHG

License: 010025-ALB-0025, CITR: 010025-ALB-0025,, IT010025A14QY3RPUN

Guest Reviews

8.0

Very Good

Location

Holiday Inn Genoa City by IHG, enjoys a notably strategic location for travelers, especially those involved in maritime activities. Situated right by the harbor, the hotel is highly appreciated for its proximity to the ferry and cruise terminals, making it an ideal choice for guests embarking on cruises or ferries. It's conveniently placed near public transportation with a metro stop and bus stations within a short walking distance, facilitating easy access to the city center, aquarium and other tourist attractions. The central location is also praised for its practicality, being easily reachable by car from the highway, which adds to its convenience.

Guests find the hotel to be a great base for exploring Genoa with comfortable, spacious and quiet rooms often highlighted. The view of the harbor from some rooms adds to the appeal. The positive reception and the hotel's facilities have also garnered commendations.

Despite the many positives, some reviews mention the hotel’s surroundings as less appealing with a busy and industrial neighborhood that may not be the most attractive. Noise from the bustling roads nearby is a noted downside, although the location’s practicality and connectivity tend to outweigh these concerns for many guests.

Holiday Inn Genoa City's combination of practicality, proximity to transport hubs and service quality makes it a suitable choice for short stopovers, especially for those needing quick access to the port or public transportation.

Breakfast

The breakfast offerings at Holiday Inn Genoa City by IHG, generally present a diverse and plentiful selection with many guests highlighting the variety of hot and cold dishes available. Many reviews praise the breakfast for being rich, hearty and of good quality with ample options to cater to different tastes, including both sweet and savory items. Positive feedback frequently mentions the abundance and deliciousness of the breakfast buffet with specific delights such as fresh fruit salads, cakes and croissants receiving particular acclaim.

However, some guests feel that the breakfast could benefit from more diversity, particularly in terms of vegetables and fruits. There are mixed opinions regarding the value with some guests considering the 16-euro cost per person to be too high for the quality provided. Others note issues such as occasional chaotic service during busy times with trays not being refilled promptly, leading to less satisfactory experiences.

While the majority of reviews reflect satisfaction with the breakfast quality and selection, a few guests report subpar experiences, citing low-quality offerings, inefficient service and limited choices. The breakfast staff's politeness and efficiency also received some criticism.

Overall, the breakfast at Holiday Inn Genoa City receives high marks for its variety, abundance and quality, albeit with room for improvement in service efficiency and expanding healthy options.

Dinner

The restaurant at Holiday Inn Genoa City by IHG, provides a varied dining experience with mixed reviews. Many guests found the food to be very good, praising the local specialties and generous portions. Some highlighted the excellent dinner service, describing meals as delicious with high-quality food. The restaurant’s selection was appreciated, offering both regional specialties and familiar dishes and the ambiance was generally well-received despite a few comments about it feeling like a canteen.

However, there were also significant criticisms. Some guests encountered cold or reheated food, describing their meals as mediocre or even disappointing. Issues with slow service and overwhelmed staff were noted, particularly in the evening. The restaurant's prices were considered high by several reviewers and the dining environment sometimes lacked comfort and cleanliness.

Overall, while the convenience of dining on-site was a benefit given the lack of nearby options, experiences varied greatly. For those considering dinner at the hotel, it appears to be a hit-or-miss affair with some guests greatly enjoying their meals and others finding them lacking.

Rooms

Holiday Inn Genoa City by IHG, offers a variety of modern and spacious rooms that consistently receive positive feedback from guests. Many reviews emphasize the large and comfortable nature of the rooms, noting their cleanliness and well-equipped features. Guests frequently appreciate the modern design, panoramic views of the harbor and overall room comfort, including comfortable beds and ample space.

Numerous reviews also highlight the excellent room upgrades and additional amenities, such as junior suites that are particularly spacious and welcoming. The hotel seems to cater well to families with well-soundproofed rooms that provide extra comfort and space. Several guests mentioned the impressive cleanliness and daily housekeeping.

Some rooms offer spectacular views of the harbor and the balconies add an extra charm to the stay. The air-conditioned rooms with modern furnishing, the provision of slippers and indoor shoes further contribute to a pleasant experience. Despite a few mentions of minor drawbacks like dated furniture in some rooms or noise issues, the overall sentiment is highly positive, reflecting the hotel's commitment to maintaining a welcoming and comfortable environment for all guests.

Beds

When considering a stay at the Holiday Inn Genoa City by IHG, one can expect a high standard of comfort, particularly when it comes to the beds. According to numerous guest reviews, the beds are described as comfortable, supportive and large with some highlighting the excellent quality and luxurious feel of the bedding. Phrases such as "very comfortable," "super comfortable," and "extremely comfortable" frequently surfaced, emphasizing the satisfaction travelers experienced with their sleep quality.

While there were occasional mentions of beds being too soft or not suitable for children, the overall consensus leans heavily toward a positive experience. Guests particularly appreciated the spaciousness of the beds with several noting the king-size options and the comfort they provided. The combination of great mattresses and quality linens contributed significantly to the restful nights reported by many.

The room atmosphere contributes to this comfort as well with mentions of quiet environments and no disturbances at night, allowing guests to rest undisturbed. Adding to the allure are the clean, modern accommodations and friendly staff, which round out the positive sleeping experience at this hotel.

Cleanliness

Holiday Inn Genoa City by IHG, generally receives high praise for its cleanliness. Guests frequently describe the hotel as clean, modern and welcoming, noting that both rooms and common areas are well-maintained. The spacious, cozy rooms and clean bathrooms contribute to a comfortable stay with many mentioning daily cleaning and the excellent hygiene standards maintained. A few minor issues were cited, such as occasional dust and maintenance needs, but these are overshadowed by the overwhelmingly positive feedback regarding the cleanliness of the facilities. Overall, the hotel offers a clean and comfortable environment for guests, making it a reliable choice for a stay in Genoa.

Staff

The reviews for the staff at Holiday Inn Genoa City by IHG, highlight an overwhelmingly positive experience. Guests frequently commend the reception staff for their friendliness, politeness and professionalism. The team's helpfulness and attentiveness is a recurring theme with many noting specific instances of excellent service at check-in and check-out.

The reception service receives high praise for its courteous and efficient handling of guest needs, often going above and beyond to accommodate early check-ins and room changes. Staff members are described as incredibly friendly, cooperative and competent with a notable emphasis on their welcoming demeanor and availability to provide information and assistance.

Instances of exceptional service from specific staff members, such as Valentina and Sonia, add a personal touch to the guest experience. The positive impact of the staff extends to other areas such as the bar, restaurant and room service, reinforcing the hotel's commitment to a high standard of service. However, a few reviews do mention isolated incidents of unprofessional behavior, particularly with some restaurant and reception staff, indicating areas for improvement.

Overall, the staff at Holiday Inn Genoa City is generally seen as kind, helpful and a significant factor in the high quality of guest experiences. The combination of friendliness and professionalism sets a welcoming tone, making it a highly recommended choice for visitors to Genoa.

Wi-Fi

The wifi experience at Holiday Inn Genoa City by IHG, receives mixed feedback. Many guests commend the free wifi for being fast, available throughout the hotel and generally reliable. It operates well in the lobby and rooms, proving beneficial for business travelers who appreciate the fast internet speeds on laptops. The complimentary aspect is frequently noted as a plus and overall, guests found the wifi connectivity and quality satisfactory.

However, there are some drawbacks. A few guests pointed out weak wifi reception in rooms and instability at times, especially when trying to use VPNs or certain devices like phones. Some encountered very poor or non-functional internet connections during their stay. Despite these issues, the general consensus leans towards the wifi being good, making the hotel a reasonable choice for those needing reliable internet access during their stay.

Gym

The gym at Holiday Inn Genoa City by IHG, has generally received positive feedback from guests. The fitness center is described as satisfactory and well-maintained with a good variety of equipment available. While some guests noted that the gym is small, it is still considered extensive and well-equipped for various workout needs. Additionally, the hotel has been praised for arranging gym kits, adding to the convenience for travelers aiming to maintain their fitness routines during their stay.

Parking

Guest opinions on parking at the Holiday Inn Genoa City by IHG, present a mixed experience primarily centered around convenience and accessibility. While there are ample parking spots available, finding and accessing the parking garage is frequently described as a challenging task due to poor signage and complicated entry points. Prices for parking vary between 12€ and 16€ per night with some reviewers noting this fee as fair, while others feel it is expensive, especially given the difficulties encountered.

Positive remarks highlight the convenience of having parking directly at the hotel with some guests mentioning the benefits of secure underground parking. A few reviews appreciate the complimentary parking provided under specific circumstances and the hotel's efforts to ensure there are enough spots available. Many found the parking arrangement beneficial due to its close proximity to the ferry port and the city center.

On the downside, guests frequently note that the parking garage is narrow and not suitable for large vehicles, which poses a problem when maneuvering. The lack of direct access from the parking garage to the hotel lobby adds another layer of inconvenience, particularly for those carrying heavy luggage. In several instances, limited parking spaces mean guests sometimes need to find alternative parking options, adding to their frustration.

Overall, while the hotel provides useful and convenient parking facilities, achieving a seamless parking experience may require improvements in signage and entry access to enhance guest satisfaction.

Family

Holiday Inn Genoa City by IHG, emerges as a predominantly family-friendly destination, well-suited for those traveling with kids. Guests consistently highlight the spacious and clean family rooms, which are described as comfortable and accommodating for up to four people. These rooms often come with big windows, providing picturesque views, such as the harbor. For parents with infants, the hotel thoughtfully provides baby cots in the rooms.

Families have noted the hotel’s quiet and family-oriented environment, making it a relaxed choice for family vacations or trips involving children. The staff receives commendation for their friendliness and attentiveness, further enhancing the family-friendly atmosphere.

However, some areas could see improvement. The kids' section did not meet expectations for some and the breakfast options sometimes lacked variety specifically for children. Additionally, there are mentions of children's beds being uncomfortable and no specific amenities targeting younger guests.

Location-wise, the hotel is noted to be more convenient for families with cars. Despite these minor drawbacks, the property remains a strong contender for family stays, offering good value and facilities suitable for family accommodation. Overall, the combination of spacious rooms, family-oriented services and friendly staff make Holiday Inn Genoa City a viable option for a family trip.

4 Star

Holiday Inn Genoa City by IHG, presents a mixed bag of experiences according to guest reviews. On a positive note, many guests praise the hotel for its superb service, cleanliness and room quality, which align well with the expectations of a four-star establishment. The location is often highlighted as a great advantage, adding to the overall four-star experience. Some found the facilities and sleep quality to be quite commendable, fitting well within four-star standards.

However, there are areas where the hotel seems to fall short. Numerous guests express disappointment regarding certain amenities and services. Issues such as outdated furnishings, an insufficient breakfast and the unexpected charge for water bottles have been pointed out as significant drawbacks. Some guests feel the overall quality of the food and staff fails to meet the four-star mark, questioning the hotel’s adherence to the four-star rating.

While the hotel does receive several accolades, these negative aspects suggest that it struggles with consistency. Efforts toward maintaining a four-star standard in all aspects of the guest experience appear patchy, leading some visitors to question the hotel’s rating and even suggest a downgrade to two or three stars based on their experiences. Overall, while the hotel does offer a solid four-star stay for many, there is room for improvement to fully satisfy its four-star claim.

Business

Holiday Inn Genoa City by IHG, stands out as an excellent choice for business travelers. It offers a range of business-oriented amenities, including a well-equipped business center, conference rooms and reliable high-speed Wi-Fi. The hotel's strategic location is ideal for those on a work trip, making it convenient for both cruise travelers and overnight business stays. The accommodations are tailored to meet the needs of business guests, featuring spacious rooms and a variety of amenities that ensure comfort and productivity.

The staff consistently receives praise for their courteous and proactive service, adding to the overall positive experience for business travelers. Furthermore, the breakfast provided aligns well with the expectations for a business hotel, ensuring guests start their day on the right note. In summary, Holiday Inn Genoa City is well-suited for those seeking a comfortable and efficient stay during their business trips.

Accessible

Holiday Inn Genoa City, an IHG Hotel, is highly praised for its accessible location, being close to both tourist attractions and transport hubs like the Genoa Porta Principe train station. Guests consistently note that the hotel is easily accessible by public transport and by car. The property features accessible parking and provides rooms specifically designed for disabled guests, including accessible bathrooms and showers. Visitors appreciate the wheelchair-accessible features and the overall convenience of the location, such as its proximity to the ferry terminal. However, some reviews mention that the surroundings are not particularly welcoming and a few guests found accessibility to be subpar in certain areas, indicating room for improvement in ensuring seamless access for all.

Dog Friendly

The Holiday Inn Genoa City by IHG, is known for its accommodating and dog-friendly environment, making it a great choice for travelers with pets. Guests note that dogs are genuinely welcome with staff being particularly attentive not just to human guests but also to their four-legged companions. The hotel's pet-friendly policy is well-documented with facilities and services that cater specifically to dogs.

Reviews highlight the thoroughness of the cleaning staff, ensuring that even after a pet's stay, rooms are immaculately maintained. Pet owners will appreciate that dogs are allowed without any hassles and several guests were pleased that no hair was left behind in their pristine rooms. A few reviews mention that while there is typically a charge for dogs, it is generally considered reasonable at 20 euros.

Overall, the Holiday Inn Genoa City offers a stress-free and welcoming environment for both guests and their dogs, making it a solid option for those traveling with pets.

No, Holiday Inn Genoa City by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Genoa City by IHG.

Yes, Holiday Inn Genoa City by IHG welcomes dogs.

Yes, parking facilities are available at Holiday Inn Genoa City by IHG.

Yes, Holiday Inn Genoa City by IHG has a gym.

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