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Summary of reviewsThe Wander Hotel, a Ramada by Wyndham in Gatlinburg, receives overwhelmingly positive reviews, especially for its prime location. Situated on the main strip, the hotel offers easy walking access to Gatlinburg’s main attractions, shopping and dining areas. Guests appreciate the convenience of exploring the town without needing to drive, further complemented by the hotel’s friendly staff and reasonable pricing.
The hotel’s rooms are generally praised for their cleanliness, spaciousness and modern updates. Newly remodeled rooms are noted to be comfortable and stylish, featuring pillow-top mattresses and fresh linens. However, some guests reported inconsistencies with older rooms exhibiting issues like musty smells and outdated decor.
The cleanliness of the hotel is frequently highlighted. Guests commonly describe their rooms and the hotel's common areas as very clean and well-maintained. While a few reviews pointed out dirty carpets and some maintenance issues, the majority appreciated the overall cleanliness and attentive service.
Staff at The Wander receive high commendations for their friendliness and helpfulness. Many reviews mention the exceptional customer service with front desk clerks and personnel often going above and beyond to assist guests, contributing significantly to a welcoming atmosphere.
The breakfast offering garners mixed feedback. While many guests find the free continental breakfast satisfactory, especially for families, some note a lack of variety and occasional replenishment issues. Despite these shortcomings, the simplicity and convenience of the complimentary breakfast are generally appreciated.
The Wi-Fi quality at the hotel presents a downside with numerous guests experiencing connectivity issues, slow speeds and a complicated log-in process. This aspect is a common area for improvement according to guest feedback.
The pool facilities yield mixed reactions. The indoor pool is often praised for its warmth and cleanliness, making it a highlight for families. Conversely, the outdoor pool, while clean, is described as cold and sometimes closed, detracting from its appeal. Maintenance and accessibility issues occasionally mar the experience of both pools.
Parking at The Wander offers mixed experiences with many guests appreciating the ample, free parking close to the building. Others report limited spaces and difficulties finding spots, suggesting room for better organization and management.
Lastly, the beds in the hotel also produce varied responses. Many guests found them comfortable and praised the new pillow-top mattresses, while others reported issues such as hard or soft mattresses, worn-out beds and thin comforters.
In summary, The Wander Hotel, a Ramada by Wyndham, stands out for its exceptional location, clean and comfortable accommodations and friendly service, making it an ideal base for exploring Gatlinburg. However, areas like Wi-Fi quality, pool maintenance and breakfast variety could benefit from improvements to enhance the overall guest experience. Show more
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Motel with Free Wi-Fi
The Wander Hotel provides guests with free Wi-Fi. The hotel offers a comfortable and convenient stay, ensuring guests can stay connected.
Motel near Ski Resorts
Motel with Swimming Pool
Indoor Pool Outdoor Pool
Motel with Parking
Cheap Motel
Small Motel
3-Star Motel
Motel with Outdoor Pool
Motel with Indoor Pool
Room Types
Family Suite with Jetted Tub and Private Balcony - Non-SmokingThe spacious quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.
Deluxe King Room - Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This double room has a wardrobe, a carpeted floor, a flat-screen TV with satellite channels and a patio. The unit has 1 bed.
King Room with Roll-in Shower - Mobility Access/Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.
King Room - Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. Featuring a patio, this double room also offers a wardrobe, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe Queen Room with Two Queen Beds - Non-SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.
Queen Room with Two Queen Beds - Pet Friendly/Non-SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.
Deluxe Queen Room with Roll-In Shower - Mobility Accessible/Non-SmokingThis air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit offers 2 beds.
Deluxe One-Bedroom with Two Queen Beds - Non-SmokingThe spacious quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 3 beds.
Deluxe Room with Two Queen Beds and Private Balcony - Non-SmokingThis air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit offers 2 beds.
Family Queen Room with Private Balcony - Non-SmokingThis air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit offers 3 beds.
King Suite with Jetted Tub - Non-SmokingThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. Boasting a patio, this suite also features a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit has 1 bed.
King Suite with Mountain View and Jetted Tub - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. Featuring a balcony with mountain views, this suite also provides a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
7.1
Good
Location
The reviews of 'The Wander, a Ramada by Wyndham' in Gatlinburg highlight the hotel's exceptional location as its standout feature. Situated right on the main strip, the hotel is lauded for its proximity to many of Gatlinburg's key attractions, shopping areas and dining spots. Guests frequently mention the convenience of being able to walk to various destinations such as Anakeesta Park and the convention center.
The hotel itself has been noted as clean and accommodating with spacious rooms and family-friendly amenities like indoor and outdoor pools. While some reviews mentioned issues such as dirty carpets and noise, the overall sentiment remains positive, heavily emphasizing the unbeatable location. Many guests appreciated the convenience of parking their car and exploring the town on foot. Additionally, the friendly staff and reasonable pricing add to the hotel's appeal.
Overall, 'The Wander' offers an ideal base for visitors aiming to stay in the heart of Gatlinburg with its location providing easy access to everything the town has to offer, making it a prime choice for both leisure and business travelers.
Breakfast
The breakfast experience at The Wander, a Ramada by Wyndham, elicits mixed reactions. Guests appreciate the free continental breakfast, often describing it as simple but good with highlights such as great scrambled eggs and refreshing orange juice. Many found the breakfast just right for families, while others appreciated the grab-and-go convenience, even though it was basic.
However, several reviews noted room for improvement, pointing out a lack of variety, limited seating and instances where breakfast items were not replenished adequately. Some guests were disappointed by the minimal offerings, primarily consisting of bagels, cereal, coffee, juices and fruits like bananas and apples. For some, the breakfast was not as substantial as expected and there were occasional issues like cold shower water or breakfast not being available on certain days.
Despite these criticisms, the positive feedback about the breakfast's simplicity and the convenience of a complimentary meal stands out, though adding more variety and ensuring better replenishment could enhance the overall experience.
Rooms
The rooms at The Wander, a Ramada by Wyndham, generally receive positive feedback for their cleanliness and spaciousness. Many guests appreciate the newly remodeled rooms, which are described as beautiful, comfortable and modern. The cleanliness standards are highly regarded with multiple mentions of rooms being very clean and smelling pleasant. Some guests have also praised the comfortable beds and new pillow-top mattresses, adding to the appeal of the updated decor.
However, not all experiences are consistent, as several guests have noted issues with outdated and poorly maintained rooms. Problems such as musty smells, outdated decor and areas in disrepair, including stained carpets and broken fixtures, detract from the overall experience. Some rooms have been described as small and dark with inadequate lighting and furniture. Additionally, there are reports of lingering chemical or smoke smells in certain rooms.
The blend of newly remodeled rooms and some that require further updates offers a mixed bag for potential visitors. While the updated rooms provide a comfortable stay with modern amenities, the older rooms might fall short of expectations due to their dated appearance and maintenance issues.
Overall, the hotel seems to be in the midst of an ongoing renovation process, which results in a varied guest experience depending on the specific room provided.
Beds
The beds at 'The Wander, a Ramada by Wyndham' received mixed feedback from the guests. A notable number of reviewers found the beds to be comfortable and clean with several specifically praising the Queen and king-sized beds, including mentions of three pillows provided for the king beds. Many guests highlighted the comfort of the new pillow-top mattresses and described their sleeping experience as good or very comfortable.
However, some guests encountered issues. There were mentions of beds being too hard or too soft with some mattresses reportedly being worn out or having deep dents. A few reviews noted that the pillows were flat and old and the bed linens elicited some negative comments with concerns about thin comforters and the need for extra blankets. Some guests experienced discomfort due to old bedspreads and found the overall bed setup unsatisfactory.
Despite the positive remarks about bed comfort, the feedback clearly points to a need for improvements in mattress quality and bedding provisions to ensure a consistently restful stay for all visitors.
Cleanliness
The Wander, a Ramada by Wyndham, has received mixed reviews concerning cleanliness but leans heavily towards positive feedback. Many guests have praised the hotel's overall cleanliness, describing their rooms as very clean, extremely clean and comfortable. The newly remodeled rooms were often highlighted for being clean and updated with fresh linens and clean bathtubs adding to their appeal. The common areas and grounds were also mentioned as being well kept and clean.
However, some issues were noted. Several reviews mentioned dirty carpets and stained floors with some guests feeling that their rooms needed a deeper cleaning. There were occasional reports of maintenance issues and cleanliness concerns such as dirty bathrooms and stained bed linens. Despite these drawbacks, the majority of guests appreciated the hotel's cleanliness, often remarking on the friendly and efficient staff.
In summary, while there are some areas needing improvement, 'The Wander' generally offers a clean and pleasant stay with updated rooms and attentive service.
Staff
The Wander, a Ramada by Wyndham, is frequently praised for its exceptional staff. Guests consistently highlight the friendliness and helpful nature of the front desk clerks and general personnel. Many reviews commend the staff for being attentive, courteous and knowledgeable, particularly emphasizing the excellent customer service and kind demeanor of the desk employees.
While the majority of interactions with the staff are positive with mentions of super friendly, very nice and incredibly kind and helpful behaviors, there are a few reports indicating areas for improvement, such as instances of untrained or dismissive attitude from some staff members. Despite these occasional drawbacks, the prevailing sentiment among guests is overwhelmingly favorable with many describing the staff as amazing and cooperative.
Overall, the staff at The Wander contribute significantly to the welcoming atmosphere of the hotel, often going above and beyond to ensure a pleasant stay for their guests.
Wi-Fi
Reviews of 'The Wander, a Ramada by Wyndham' reveal a striking inconsistency in the quality of the hotel's Wi-Fi. Many guests experienced frustrations, citing cases where the Wi-Fi didn’t connect at all, had intermittent service, or was so slow that it was virtually unusable. Despite the strong signal and moments of very fast internet, the overall feedback leaned heavily towards negative experiences. Issues such as a weak signal, spotty service and connection problems were recurrent and the log-in process also created hurdles for some guests. Additionally, attempts to address these issues with the staff seemed to yield little improvement, leading to suggestions for an upgrade of the Wi-Fi system. While there were instances where the Wi-Fi worked well, these were overshadowed by the numerous complaints, making internet connectivity a notable area for potential enhancement at the hotel.
Pool
Travelers seeking a dip in the inviting waters of 'The Wander, a Ramada by Wyndham' will find a mixed bag of experiences. The hotel offers both indoor and outdoor pools, but many guests noted that these amenities were frequently out of service or closed early. The indoor pool, while described as nice and relaxing when operational, is often reported to be unheated, detracting from its appeal. The outdoor pool similarly faces issues, including being locked until late in the day and being too cold for comfort.
Cleanliness and maintenance appear to be ongoing challenges with several reviews highlighting issues such as a dirty indoor pool and broken hot tub. Despite these concerns, the pool area itself is often mentioned as a clean and well-kept space when accessible. On a brighter note, families seemed to appreciate the indoor pool for keeping the kids entertained, even if the environment did not always feel pristine.
Overall, prospective guests might want to double-check the status of these facilities before booking, especially if a key deciding factor is pool access. With some attention to detail and proper maintenance, the pools at 'The Wander' could become a much more enjoyable aspect of the stay.
Parking
The Wander, a Ramada by Wyndham, generally receives mixed reviews regarding its parking facilities. Many guests appreciate the ample and spacious parking available, often highlighting the benefit of free parking as a positive feature. The convenience of finding parking spots close to the building is frequently noted with several guests describing parking as easy and a plus to their stay.
However, not all experiences are equally positive. Some guests report challenges such as limited parking spaces, leading to situations where parking can be a bit of a nightmare. There are instances mentioned where parking spots are full, necessitating a walk uphill to reach the building, which can be inconvenient. Suggestions for improvement include implementing assigned parking for rooms to mitigate the issue of crowded parking areas and poor management.
In summary, while many find the parking sufficient and convenient, others face difficulties, indicating that parking at The Wander could benefit from better organization and management.
Outdoor Pool
The outdoor pool at The Wander, a Ramada by Wyndham, is a feature frequently mentioned by guests. Numerous reviews highlight the cleanliness of the pool. Visitors have noted, however, that the pool can be quite cold and is not heated. There were a few instances where the outdoor pool was closed, causing disappointment. Despite the cooler temperatures, kids particularly enjoyed spending time in the outdoor pool.
Indoor Pool
The indoor pool at The Wander, a Ramada by Wyndham, has received generally positive feedback from guests. Many have praised its consistent warmth and cleanliness, often describing it as sparkling clean and well-maintained. Families especially appreciated the indoor pool, noting that the kids enjoyed using it. Despite some minor issues with key card access and occasional maintenance, the pool remained a highlight for many visitors. Additionally, the fact that guests found the pool area nice and relaxing contributed positively to their overall stay experience.
Yes, The Wander Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at The Wander Hotel.
No, The Wander Hotel doesn't allow dogs.
Yes, parking facilities are available at The Wander Hotel.