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Summary of reviewsHampton by Hilton Frankfurt City Centre enjoys a plethora of positive reviews for its excellent location, thoughtful amenities and overall pleasant guest experience. The hotel is strategically situated close to Frankfurt Messe and the Skyline Plaza shopping mall, making it ideal for event attendees and shoppers alike. Guests appreciate its proximity to public transportation options, ensuring easy access to the city center and main attractions. The area is noted to be safe and clean, appealing to both business and leisure travelers.
The breakfast service is largely praised for its variety and quality, catering well to diverse tastes, including vegetarians. Highlights include freshly-made waffles and an extensive buffet. Despite occasional overcrowding and minor criticisms about limited healthier or vegan options, most guests find the breakfast satisfying with helpful and friendly staff. Dinner options are supported by the hotel's strategic location with several good restaurants nearby, although the lack of an on-site restaurant is noted as an area for improvement.
The hotel rooms are described as clean, modern and well-maintained with contemporary furnishings and practical amenities. However, some guests find them on the smaller side, particularly families or groups of three and mention the absence of a refrigerator and other minor inconveniences. Nevertheless, the rooms are deemed cozy and comfortable for shorter stays.
Cleanliness is a strong point with numerous reviews lauding the hotel's spotless condition and high hygiene standards maintained throughout the premises. This commitment to cleanliness extends from the lobby to the individual rooms, contributing to a welcoming and pleasant stay.
The staff at Hampton by Hilton Frankfurt City Centre receives consistent accolades for their friendliness, helpfulness and professionalism. Guests frequently mention the attentive and courteous service, enhancing the overall positive experience at the hotel. While there are occasional mentions of overwhelmed staff during busy periods, the predominant sentiment is one of praise for their exceptional service.
WiFi connectivity at the hotel is generally reliable, strong and fast, ensuring guests can stay connected without issues. Although there are isolated reports of intermittent problems, the majority of guests find the internet service satisfactory and conducive to a productive environment.
The hotel gym, though small, is well-equipped and maintained, providing everything needed for a decent workout. Its 24-hour availability and pleasant top-floor view are additional bonuses that guests appreciate.
Parking is convenient yet potentially challenging. While the secure underground parking with electric vehicle charging stations is valued, some guests note the high cost and limited availability of spaces, especially during peak times. Nonetheless, the well-maintained, secure environment is well-regarded.
For families, the hotel offers a variety of suitable accommodations and services, including family rooms and child-friendly amenities. While some rooms can feel cramped, especially when accommodating three people, the overall family-oriented environment and excellent location make it a favorable choice. Minor downsides such as occasional noise disturbances and a lack of wheelchair-accessible family rooms are noted but do not overshadow the positives.
Beds at the hotel receive mixed feedback with many guests praising their comfort. However, some find the mattresses too firm, leading to discomfort and back pain, particularly with the sofa beds. Despite this, the majority find the beds clean and comfortable enough for a good night's sleep.
Overall, Hampton by Hilton Frankfurt City Centre is highly recommended for its central location, cleanliness, friendly staff and well-rounded amenities, making it a reliable choice for a comfortable and convenient stay in Frankfurt. Show more
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Categories
Family Friendly Hotel
This hotel is liked for its location and is listed as a family hotel. While detailed family amenities are not specified, Hampton hotels often provide comfortable accommodations for families.
Accessible Hotel
This hotel offers 'Facilities for Guests with Disabilities' and is wheelchair-accessible.
3-Star Hotel
The Hampton by Hilton provides a complimentary breakfast and free Wi-Fi. Its central location and reliable service make it a strong choice for value and convenience.
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
Room Types
Queen Room with Sofa BedThis triple room offers a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Queen RoomThis double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Twin RoomThis double room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Queen Room - Mobility AccessThis double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
'Hampton by Hilton Frankfurt City Centre' is highly praised by guests for its excellent location. Strategically situated close to Frankfurt Messe, the hotel is ideal for attendees of trade fairs, conventions and events at the nearby Festhalle. The proximity to the Skyline Plaza shopping mall with its variety of dining options, adds to the convenience. The hotel is also within walking distance of multiple public transport options, including the U-Bahn and S-Bahn stations, making the city center and main attractions easily accessible.
Guests appreciate the quick 8-minute walk to the main train station and the straightforward, 20-minute stroll to Frankfurt's city center. The location offers a peaceful environment while being central enough to reach key destinations. The area is considered quite safe and clean with modern residential and commercial buildings, perfect for both business and leisure travelers. The hotel's accessibility from the airport and highway is also a plus, making arrivals and departures hassle-free.
Overall, the hotel enjoys commendations for its central, practical location, perfect for city trips and event attendance, combined with excellent public transportation links and nearby shopping and dining facilities.
Breakfast
Hampton by Hilton Frankfurt City Centre receives largely positive feedback regarding its breakfast offering. Guests frequently highlight the variety and quality of options available, noting that it caters well to diverse tastes, including vegetarians and those desiring fresh, plentiful selections. The breakfast is described as delicious with some standout features such as freshly-made waffles and an extensive buffet providing everything from hearty hot dishes to fresh pastries.
However, some criticisms arise regarding the breakfast experience. The breakfast area can become overcrowded, making it challenging to find seating, especially during peak hours. Additionally, some guests found the selection repetitive and wished for more variety, particularly in vegan and healthier options. Despite these minor drawbacks, the majority of reviews commend the hotel's breakfast for being satisfying and well-managed with food frequently replenished and a helpful, friendly staff ensuring a pleasant dining experience.
Dinner
The Hampton by Hilton Frankfurt City Centre offers a satisfactory dining experience with a few notable highlights and areas for improvement. Guests appreciated the diverse options for dining and lunch with several nearby restaurants easily accessible within the immediate vicinity. The local restaurant Ziyafet, in particular, received positive mentions for its proximity, being just 100 meters away. Although the hotel lacks its own restaurant, the friendly receptionist is commendable for providing effective dining recommendations.
Breakfast at the hotel boasts a wide selection, though some guests pointed out that cutlery and dishes were not always sufficiently available. While there is a bar on-site, the absence of draft beer was noted as a minor downside. Additionally, the lack of a hotel restaurant open in the evenings or on Sundays was seen as an opportunity for improvement, as some guests would have appreciated the option to have savory snacks available within the hotel itself. Despite these points, the ample variety of restaurants around the area ensures that guests have plenty of dining choices.
Parking can be a challenge, particularly for those navigating with large cars, but this does not overshadow the overall dining experience supported by the hotel’s helpful staff and prime location within a bustling area full of dining options.
Rooms
The rooms at Hampton by Hilton Frankfurt City Centre are generally appreciated for their cleanliness and modern design. Guests frequently highlighted their spotlessly clean and well-maintained condition, lauding the contemporary furnishings and practical amenities provided. Many found the rooms to be spacious, comfortable and adequately equipped with everything necessary for a short stay.
However, there were recurring mentions of the rooms being too small, particularly for families or groups of three. The size issue was a significant point for many with several reviews describing the rooms as cramped or compact. Despite this, the rooms were functional with good sound insulation, air conditioning and modern bathrooms that were well-equipped.
Some guests noted minor inconveniences, such as the lack of a refrigerator, inadequate power outlets or insufficient storage space. Additionally, while the pull-out sofa beds were considered uncomfortable by some, the overall room condition was positively reviewed.
Overall, the rooms were seen as cozy, clean and modern, making them suitable for short stays or solo travelers, but potentially less comfortable for larger groups or extended stays due to the limited space.
Beds
Hampton by Hilton Frankfurt City Centre has received a mix of feedback regarding the beds from its guests, but the majority of reviews highlighted the comfort and quality of the beds, which were frequently described as comfortable and very comfortable. Many guests appreciated the clean and comfortable bedding with mentions of large, cozy beds providing a good night's sleep. Some reviews specifically noted the exceptional comfort of the double beds, which were a highlight for many visitors.
However, not all feedback was positive. Several guests found the beds to be on the harder side with some mentioning discomfort and back pain. The firmness of the mattresses was a recurring point of critique and a few guests experienced sleepless nights due to the hardness of the beds. The size of the beds was also a concern for some with complaints about narrow and small beds.
The sofa beds were a particular point of contention with numerous reviews labeling them as uncomfortable and even causing back pain. Issues with the sofa beds included being worn out, broken or simply not supportive enough for a good night's rest.
In summary, while many guests praised the comfort and quality of the main beds at Hampton by Hilton Frankfurt City Centre, the feedback was mixed due to the firmness of the mattresses and the discomfort of the sofa beds.
Cleanliness
The Hampton by Hilton Frankfurt City Centre consistently impresses guests with its cleanliness and modern facilities. Numerous reviews highlight the spotless condition of the rooms, which are described as well-maintained, tidy and comfortable. Guests appreciate the high standards of hygiene maintained throughout the hotel, from the lobby to individual rooms with some noting that disinfectant and hand wipes are readily available. Staff cleanliness efforts are frequently praised, ensuring a pleasant and welcoming environment.
The hotel's clean, modern décor and well-equipped rooms further contribute to a positive guest experience. The bathrooms, although occasionally noted for minor cleaning issues, generally receive favorable remarks for their cleanliness and functionality. Additionally, the hotel's quiet and comfortable atmosphere enhances the overall stay.
Overall, the Hampton by Hilton Frankfurt City Centre is recognized for its top-notch cleanliness and modern amenities, making it a reliable choice for travelers seeking a tidy and comfortable stay.
Staff
Guest reviews of Hampton by Hilton Frankfurt City Centre frequently highlight the hotel's staff for their friendliness, helpfulness and professionalism. Many guests describe the staff as very friendly, accommodating and courteous with multiple mentions of how the reception team and general service personnel exhibited welcoming and attentive behavior. The attentive and kind nature of the staff, along with their quick and efficient service, appears to leave a positive impression on most visitors.
However, a few guests noted occasional lapses, mentioning that the reception staff could be overwhelmed during busy periods and that a minority of interactions lacked warmth. Despite these isolated comments, the predominant sentiment is one of praise with numerous mentions of the staff being exceptional, extremely polite and cooperative.
Visitors often appreciated the prompt assistance and competence displayed by the team, from helping with check-ins to providing excellent room and breakfast service. Staff members are frequently described as going above and beyond to ensure a pleasant stay, contributing significantly to the overall positive experience at the hotel.
Wi-Fi
The wifi experience at Hampton by Hilton Frankfurt City Centre is largely positive with many guests highlighting reliable, strong and fast internet access throughout the hotel. Reviewers have praised the stable internet connection, ensuring a strong wifi signal and good connectivity. Guests appreciate that the wifi is included in the room price and mentioned its availability all day, contributing to a productive working place environment.
Several mentions point out excellent internet connectivity with fast and high-speed options available for free, which suggests that the hotel generally meets the needs of travelers seeking good wifi service.
However, it is noteworthy that not all experiences have been flawless. Some guests reported intermittent wifi issues, limited bandwidth and occasionally poor connection quality. These instances suggest that there might be occasional lapses in service reliability, which could affect overall satisfaction for those who require consistent internet access. Despite these occasional issues, the overall feedback leans favorably towards a satisfactory internet experience for most guests.
Gym
The gym at Hampton by Hilton Frankfurt City Centre has received generally positive feedback from guests. It is noted for being small yet efficiently equipped, offering everything needed for a satisfactory workout. Guests appreciated the availability and convenience of the gym, highlighting it as a nice addition to their stay. The fitness room is well-maintained, clean and features good equipment, making it a useful amenity. Some reviews specifically mentioned that children enjoyed the fitness room, which speaks to its accessibility and appeal for different age groups. Despite its compact size, the gym's 24-hour availability and its location on the top floor with a pleasant view were added bonuses. Overall, the gym facilities are considered above average and better than expected, providing sufficient amenities for a decent workout session.
Parking
Located in the bustling area of Frankfurt City Centre, the Hampton by Hilton offers underground parking facilities directly accessible from the hotel. Guests appreciated the secure and convenient nature of this private parking option, frequently mentioning the ease of access and the availability of electric vehicle charging stations.
The underground parking was deemed practical and straightforward with multiple visitors highlighting its comfort and sufficient capacity during off-seasons. Free parking is relatively far and street parking is available but considered expensive.
However, some concerns surfaced regarding the cost and limited availability of parking spaces. The fee of 19 euros per day was often noted as being on the higher side and not always justifiable. Additionally, the underground garage's tight space and limited capacity sometimes led to overcrowding, making it difficult for guests to find a spot, particularly during peak times. This occasionally resulted in guests struggling to secure a parking space or having to look for alternatives in nearby residential areas.
Despite these challenges, the parking facility's well-maintained, secure environment and overall convenience were well-regarded, especially for guests prioritizing safety and accessibility.
Family
Hampton by Hilton Frankfurt City Centre has established itself as a welcoming choice for families traveling with children. The hotel offers various options to ensure a family-friendly atmosphere, including rooms with two beds or sofa beds, making it convenient for small families. While some guests found the triple rooms a bit snug, the modern and practical design of the rooms, combined with the availability of family suites and child-friendly staff, made for a comfortable stay.
The hotel's family restaurant and the proximity to family-friendly amenities add to its appeal. Interconnecting rooms are a smart option for larger families, ensuring everyone stays together comfortably. For those traveling with very young children, the availability of baby beds is a plus. Although a few guests noted that rooms could feel a bit cramped when accommodating three people, the overall consensus suggests that the rooms and beds were comfortable for short family stays.
Breakfasting at Hampton by Hilton is a favorable experience with convenient hours from 6 to 10 o'clock, suitable for families. Moreover, the clean, modern rooms and family-oriented services contribute to a pleasant stay. The hotel's great location, close to both the fair and the city center, makes it an excellent base for family explorations.
Some minor downsides include a lack of wheelchair-accessible family rooms and occasional noise disturbances, but for many, the positives of staying in a family-focused environment outweigh these issues. The hotel's attention to events like Easter parties for children also showcases its commitment to providing a welcoming environment for young guests. Overall, Hampton by Hilton Frankfurt City Centre is a good choice for families looking for a convenient and friendly place to stay in Frankfurt.
Business
Hampton by Hilton Frankfurt City Centre stands out as a modern business hotel with a strong emphasis on convenience and practicality for business travelers. The hotel is well-received for its strategic location, ideal for business meetings, trade fairs and corporate events. It offers a satisfactory price-performance ratio and is considered an excellent cost-benefit option, particularly for those visiting the fair area.
The facilities are geared towards business needs, featuring a business center equipped with a printer, although it has had occasional connectivity issues. For those hosting private events or corporate meetings, the hotel provides enough meeting rooms and spacious conference areas. The presence of many business amenities nearby also adds to its appeal.
Business travelers find the location very convenient with easy access to the business district and Messe conference center. The rooms are designed with functionality in mind, featuring large work tables and comfortable chairs, making them very convenient for business usage. Additionally, the hotel provides free parking, which is a notable perk for guests on business trips.
The hotel is praised for its appropriate setting for short business trips, overnight stays before flights and even longer stays. The quiet rooms, coupled with a well-equipped fitness center, contribute to a comfortable and productive stay. Guests have noted that the hotel maintains high standards from check-in onwards, meeting the expectations of many business visitors.
Overall, Hampton by Hilton Frankfurt City Centre is highly recommended for business travelers, offering good value for money, functional amenities and a strategic location that supports business activities.
Accessible
Hampton by Hilton Frankfurt City Centre has garnered positive feedback for its accessibility features, making it a convenient choice for travelers with disabilities. The hotel offers accessible rooms, including those that cater specifically to wheelchair users, often located strategically close to elevators for added convenience. The property itself is noted for being wheelchair accessible and inclusive of various amenities for all guests, including families and individuals with slight disabilities.
Public transportation options enhance the hotel's accessibility with its prime location close to the subway, bus and tram stops. Guests have appreciated the easy and quick access to the city center and other parts of Frankfurt via these transport links. For those traveling by car, accessible parking is available, albeit for a fee.
The hotel's surroundings also add to its appeal. Situated in a friendly neighborhood, it's just a five-minute walk from the S-Bahn and there's an array of nearby restaurants and convenient public transportation options, ensuring that getting around the city is straightforward. Although there's a note about the subway still being constructed, overall, the hotel's accessibility seems to meet the needs of most travelers, promising a comfortable stay for all.
Dog Friendly
The Hampton by Hilton Frankfurt City Centre is welcoming to guests traveling with dogs, providing a pet-friendly environment at an additional fee. While pets are generally well-accepted in the hotel, there are a few restrictions, such as dogs not being allowed in the restaurant area. Guests are required to fill out and sign a form outlining dog conditions upon check-in with a weight limit set at 35 kg for dogs. Although no special amenities for dogs are provided, the hotel is overall accommodating, making it an OK choice for dog owners.
No, Hampton by Hilton Frankfurt City Centre doesn't have any pool.
No, a spa isn't available at Hampton by Hilton Frankfurt City Centre.
Yes, Hampton by Hilton Frankfurt City Centre welcomes dogs.
Yes, parking facilities are available at Hampton by Hilton Frankfurt City Centre.
Yes, Hampton by Hilton Frankfurt City Centre has a gym.