Hotel Indigo - Exeter by IHG

Exeter 50.72386800, -3.53037600 , 3 Catherine Street (Show on Map)


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Summary of reviewsHotel Indigo - Exeter by IHG, enjoys a prime location in the heart of Exeter, making it a perfect base for exploring the city's historic attractions, shops, bars and restaurants. Its central setting allows for easy access to landmarks like Exeter Cathedral and the university. Guests appreciate the stylish decor and comfortable rooms that create a pleasant retreat amidst the city's vibrancy.

Breakfast at Hotel Indigo is a highlight for many visitors, often described as outstanding, delicious and varied with options like traditional cooked breakfasts and vegan choices. While some found the breakfast a bit expensive or noted occasional service hiccups, the overall breakfast experience is lauded for its quality and atmosphere.

Dinner at the hotel receives praise for its delicious, superb meals and standout features like the rooftop bar that offers fantastic views of the cathedral. However, some guests noted slow service and high prices. Despite these minor drawbacks, the dining experience is generally well-received.

The rooms at Hotel Indigo are frequently described as spacious, beautifully decorated and immaculately clean. Modern bathrooms with great showers and bathtubs add to the comfort. Although some rooms facing the road can be noisy and there were occasional comments about climate control issues, the majority of guests find the rooms to be a highlight of their stay.

Cleanliness is a strong point for the hotel with many reviews affirming spotless rooms and immaculate upkeep. Minor lapses are rarely mentioned and generally overshadowed by the high standards maintained throughout the property.

The quality of service at Hotel Indigo sees mixed reviews. While many guests commend the friendly and helpful staff, especially at the front desk and in the restaurant, others experienced less enthusiasm and occasional service inefficiencies. Overall, the staff's efforts are appreciated by most guests.

Free Wi-Fi at the hotel generally meets guests' expectations, providing reliable and high-speed internet access. Some noted limitations in bandwidth, but the majority found it satisfactory.

The spa facilities are beautifully designed and relaxing with many enjoying the sauna and jacuzzi. However, there were challenges with booking appointments and the occasional unexpected closure. The delightful facilities generally make the spa a worthwhile visit for prepared guests.

The hotel is family-friendly, offering accommodations like family rooms with terraces. While the pool's unavailability for young children might be a limitation, the hotel creates a supportive environment for families.

Guests consistently praise the hotel's comfortable beds, noting the restful sleep they provide. The beds and pillows contribute significantly to a positive sleep experience, making the hotel a reliable choice for a good night's rest.

Overall, Hotel Indigo - Exeter by IHG, combines a central location, stylish ambiance and quality amenities to offer a welcoming and comfortable stay for its guests.
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Hotel with Spa
The Retreat Spa at Hotel Indigo has four treatment rooms, a Niagara Falls rainfall shower, two hydro-pools, and lovely Elemis products. It is perfectly placed for exploring the Cathedral City.

Family Friendly Hotel
Hotel Indigo offers a unique and stylish boutique hotel experience. It provides a comfortable and well-equipped setting for families seeking a more distinctive hotel.

Business Hotel
Hotel Indigo Exeter offers stylish meeting spaces and modern business amenities in the heart of Exeter. The hotel provides high-speed internet, catering options, and personalized service. Its central location and boutique ambiance make it ideal for smaller corporate events and business travelers.

Accessible Hotel
This hotel offers wheelchair access and features wet rooms as an accessibility facility.

Small Hotel
The hotel's design is inspired by the building's department store past. Each of the 104 rooms is styled to honor elements of the city. It also features Colson's Bar & Restaurant and The Dugout Bar.

4-Star Hotel
This hotel is a modern boutique hotel with stylish rooms and a central location in Exeter. It offers a comfortable and high-quality experience with contemporary amenities.

Hotel for Honeymoon

Romantic Hotel

Hotel with Free Wi-Fi

Hotel with Tennis Courts

Room Types
Standard King Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

Premium King Room Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

Premium King Room with Exeter High Street View Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a coffee machine, a seating area as well as city views. The unit has 1 bed.

Super King Suite with Balcony and City View Featuring free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as city views. The unit has 1 bed.

Standard Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

Standard Suite Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a coffee machine and a wardrobe. The unit offers 1 bed.

Premium Double Room with Two Double Beds The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 2 beds.

Premium King Room with Balcony The spacious double room offers air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Standard King Room - Accessible The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

King Suite with Tub Offering free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The suite offers air conditioning, a minibar, a coffee machine, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Super King Suite Corner Room Featuring free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a coffee machine, a seating area as well as city views. The unit has 1 bed.

Premium Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

Premium King Room with Cathedral View The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Premium King Room with Balcony and City View The spacious double room features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Guest Reviews
Location
Hotel Indigo - Exeter by IHG, boasts an exceptional location in the heart of Exeter, making it an ideal base for exploring the city's historic and cultural attractions. Positioned centrally, the hotel is just a short walk from Exeter Cathedral, surrounded by a plethora of shops, bars and restaurants, ensuring guests have easy access to the best dining and shopping experiences the city has to offer. The hotel's strategic location on the high street places guests minutes away from key sites and venues, including the university, making it particularly convenient for a city break or a night out on the town.

The location is frequently praised for being perfect, excellent and superb, placing guests right in the middle of the action. This central position is complemented by the stylish decor and comfortable rooms, creating a blend that enhances the overall guest experience. Despite being in such a bustling area, the hotel manages a balance of convenience and comfort, providing a quiet retreat in the midst of the city center’s vibrancy.

Hotel Indigo - Exeter is noted not only for its impeccable location but also for its lovely atmosphere and modern design. The central setting makes sightseeing effortless with easy access to major attractions and the Central Railway Station. Whether visiting for leisure, shopping or business, the hotel's prime location, stylish ambiance and proximity to everything in Exeter make it a top choice for travelers seeking both convenience and quality in their stay.

Breakfast
At Hotel Indigo in Exeter, breakfast experiences are predominantly positive with many guests highlighting the meal as a standout feature of their stay. Descriptions like "outstanding," "fantastic," and "delicious" are frequently mentioned, indicating a high level of satisfaction. Guests appreciate the quality and variety offered, noting options like traditional cooked breakfasts, poached eggs and vegan-friendly choices, all adding to the meal's appeal.

The breakfast is praised for being "freshly made" and "cooked to order," with a substantial selection of both hot and cold items. The inclusion of specific dishes like eggs benedict and well-prepared poached eggs have received special mentions. The breakfast setup offers an enjoyable atmosphere with elegant tables and a relaxed setting, contributing to an overall pleasant dining experience.

However, there are some areas for improvement. A few guests mentioned the breakfast as being somewhat expensive and not always meeting expectations in terms of variety and availability. Issues such as an empty yogurt bowl, nearly finished pastries and limited plates at the buffet table were noted. Some found the service slow or felt uncomfortable with staff presence while dining. Despite these minor drawbacks, the overwhelming sentiment is that of a "great" and "excellent" breakfast experience, making it a notable part of staying at Hotel Indigo in Exeter.

Dinner
Hotel Indigo - Exeter presents a generally favorable dining experience with several reviews complimenting the quality of food served at its restaurant. Words like "delicious", "brilliant", "superb" and "excellent" were frequently used to describe the meals, showing guests were often pleased with their dining experiences. Highlights include the best hummus some guests had ever tasted and a memorable Sunday roast which earned high praise for its quality.

While many found the evening meals and Sunday lunch to be lovely, some noted that the dinner prices were slightly high, though many acknowledged the quality justified the cost to some extent. The rooftop bar was a standout feature with many appreciating both the quality of the cocktails and the fabulous views of the cathedral, adding an extra layer to their dining experience.

However, there were criticisms, primarily centered around slow service with instances of dinner taking over an hour to be served. Issues of efficiency and chaotic service were mentioned, indicating room for improvement in the restaurant's operations. The limited wine list and early closing hours of the restaurant also did not sit well with some guests. Additionally, while most reviews were positive, a few noted their overall experience as underwhelming or disappointing.

In summary, Hotel Indigo - Exeter’s dining offers quality and memorable dishes that many guests cherish, particularly in its main restaurant and the rooftop bar, despite occasional service hiccups and higher prices.

Rooms
Hotel Indigo in Exeter, an IHG Hotel, garners significant praise for its beautifully appointed and spacious rooms. Guests highlight the rooms' stylish, contemporary décor and thoughtful furnishings, which blend comfort and luxury seamlessly. Many reviews commend the large and modern bathrooms with great showers and bathtubs, adding to the rooms' appeal. The cleanliness and attention to detail throughout the rooms are widely appreciated with rooms being described as spotless and well-maintained.

Despite the overwhelmingly positive feedback, a few minor issues were noted by guests. Some rooms, particularly those overlooking the road, were reported to be noisy. The hotel rooms were occasionally criticized for being too hot and not having adequate climate control, which sometimes required intervention by the staff. Additionally, there were mentions of rooms lacking certain amenities like a toilet brush and sufficient storage facilities.

The prime location of the hotel in the historic center near the Cathedral adds to the guests' positive experiences, offering beautiful views from some of the rooms and easy access to key sites. Balconies in particular were a highlight for some guests, providing pleasant city views.

Overall, the Hotel Indigo - Exeter presents a combination of well-thought-out, comfortable rooms and excellent cleanliness, contributing to a luxurious and enjoyable stay for its visitors.

Beds
Guests at Hotel Indigo - Exeter by IHG, consistently praise the beds for their comfort. Many reviewers highlight that the beds are exceptionally comfy and conducive to a restful night’s sleep. Comments frequently describe the beds as "comfortable," "very comfortable," and "extremely comfortable," with numerous mentions of pillows contributing to the overall experience.

The rooms themselves are noted for their pleasing aesthetic, often described as "lovely," "beautiful," and "clean." The hotel’s décor contributes to a serene and comfortable environment, making it easy for guests to relax and sleep well.

Although a few guests found the mattresses too firm or the pillows too thick, the general consensus is overwhelmingly positive regarding the sleep quality and comfort provided by the beds. Specific mentions of "huge comfy bed" and "large and comfy beds" indicate ample space for a good night's rest, while a few reviews noted unique features such as a "mattress and topper for absolute comfort."

Overall, the beds at Hotel Indigo - Exeter enhance the stay experience, ensuring that guests leave feeling refreshed and well-rested.

Cleanliness
Hotel Indigo - Exeter by IHG, consistently receives high praise for its cleanliness standards. Many guests highlight the spacious and modern rooms, which are described as spotless, very clean and immaculate. The hotel maintains a clean and tidy environment with particular emphasis on clean towels, comfortable beds and well-decorated spaces. The exterior of the property is also nicely kept, contributing to the overall clean and stylish atmosphere.

Though some guests noted minor lapses such as dusty moldings, uncleaned coffee mugs and occasional overlooked cleaning details, the majority found the cleanliness to be exceptional. Specific mentions of clean rooms, impeccable bedding and a high level of upkeep reinforce the hotel's commitment to maintaining a pristine environment. Housekeeping services generally receive positive reviews with guests appreciating the consistent attention to cleanliness throughout their stay.

Dining and common areas also reflect the hotel's cleaning standards, though some feedback indicated areas for improvement, like delayed removal of empty glasses and bottles from the bar. Despite these minor issues, the overall consensus from guest reviews is that Hotel Indigo - Exeter by IHG, excels in providing a clean, comfortable and welcoming stay.

Staff
When it comes to the quality of service at Hotel Indigo in Exeter, opinions vary. A significant number of guests praised the staff for being friendly, helpful and professional. Many highlighted the warm reception and attentive nature of the staff, which contributed positively to their stay. Individuals like Rachel, who went out of her way to help, were particularly noted alongside others who made efforts to address concerns and provide a welcoming atmosphere.

Nevertheless, there were also mentions of less satisfactory experiences. Some guests found certain staff members unhelpful, unenthusiastic or even rude. Issues with staff shortages, especially in the bar and at breakfast, led to inefficiencies and slower service. Communication problems and lack of experience among some staff members were also pointed out as areas needing improvement.

Despite these mixed reviews, many guests still appreciated the overall friendly demeanor and professional conduct of the majority of staff, especially those at the front desk and in the restaurant. This suggests that while there may be isolated issues, the staff's genuine efforts to provide good service leave a positive impression on many travelers.

Wi-Fi
Hotel Indigo - Exeter by IHG, seems to have garnered positive feedback for its Wi-Fi service from its guests. Many reviews highlight that the Wi-Fi network is great with excellent connectivity and high-speed internet access. Guests experienced no issues with Wi-Fi, finding it to be reliable and working efficiently. The complimentary Wi-Fi is also seen as a notable convenience, especially given the hotel's prime location. However, some guests did note that the Wi-Fi was basic or not working properly at times with limited bandwidth mentioned by others. Overall, the Wi-Fi at Hotel Indigo - Exeter generally met guests' expectations and provided a satisfactory online experience.

Spa
Hotel Indigo - Exeter by IHG, offers an intriguing spa experience that has garnered mixed feedback from guests. On the positive side, many visitors found the spa facilities to be beautifully designed and relaxing. Patrons particularly enjoyed the sauna, jacuzzi and the overall therapeutic ambiance. The spa was frequently described as wonderful, incredible and very relaxing with treatments that often exceeded expectations. The spa reception also received praise for its high-quality service.

However, there were several logistical issues that dampened the experience for some guests. Difficulties in booking appointments, cancellations of massages and unexpected closures of spa facilities, including the rooftop bar and hydro pools, were common points of frustration. Additionally, the small size of the spa and the necessity of pre-booking due to high demand were noted drawbacks. Some visitors were displeased with the extra charges for spa usage and the lack of inclusion in the room price.

Despite these challenges, the overall sentiment suggests that the spa with its delightful and fantastic facilities, would be a worthwhile visit for those able to navigate the booking process in advance.

Family
Hotel Indigo - Exeter by IHG is a good choice for families seeking a suitable environment for everyone. Families can thrive in the family-friendly atmosphere that the hotel manages to create. Teenagers particularly enjoyed utilizing the gym facilities, adding an element of activity that can keep older children entertained.

The staff showed attentiveness by being helpful with child accommodations, ensuring that needs are met for those traveling with young ones. Rooms like the family room with a terrace provide extra space and comfort, though some might find certain rooms a bit cramped for four people.

The hotel's environment is generally ideal for family gatherings, evident in the positive experiences shared on special occasions such as a sister's special birthday. Some reviews even mention recommending the hotel to family and friends. Nonetheless, it's noteworthy that the pool is not available for young children, which might be a limitation for families with very young kids.

While some reviews pointed out minor inconveniences such as noise, the overall consensus shows that the hotel is quite accommodating and supportive of family needs, making it a reliable option for those traveling with children.

4 Star
Hotel Indigo in Exeter offers a highly welcoming atmosphere, marked by beautiful, elegant and stylish decor. Guests have consistently praised the high standards maintained throughout the hotel, affirming its four-star status. The modern rooms are not only stunning but also come with good facilities, enhancing the overall stay. The décor reflects the building’s historical essence, blending seamlessly with its contemporary touches.

Located centrally, the hotel provides easy access to the city, making it an excellent choice for travelers looking for both comfort and convenience. Guests appreciated the unique and thoughtful touches, particularly the distinctive breakfast offerings that stand out from typical hotel fare. Although some have noted areas for improvement, the hotel is recognized for its efforts in addressing these, consistently working towards providing a better experience.

With its potential to be exceptional and its current status as a very good four-star hotel, Hotel Indigo - Exeter remains a stylish and high-ranking option for visitors. The rooms’ design and extra comfort are highlights, contributing to a sense of luxury that aligns with its elevated ranking. Overall, the hotel delivers a good stay in a modern setting with a few promising areas for growth.

Accessible
Hotel Indigo Exeter, an IHG Hotel, offers mixed accessibility experiences for guests with disabilities. The hotel's central location within a pedestrian precinct ensures that nearby amenities are easily reachable, enhancing convenience for visitors. Rooms designed for disabled access, which include accessible bathrooms and options for bathroom accessibility, provide a comfortable stay. Guests appreciated the stylish decor and accessible spa facilities.

However, some challenges emerged concerning overall accessibility. The lack of on-site parking and nearby parking spaces posed difficulties and the hotel’s central location made it tough for guests to drop off bags conveniently. Certain areas, such as the rooftop bar, were difficult to access and some guests reported that the elevators were essential for navigating the property. Other issues included poor soundproofing and occasional issues with housekeeping services.

Despite these concerns, the hotel’s prime location and generally good room accessibility options make it a suitable choice for guests with disabilities, though there are areas in need of improvement.


No, Hotel Indigo - Exeter by IHG doesn't have any pool.

Yes, a spa is available at Hotel Indigo - Exeter by IHG.

No, Hotel Indigo - Exeter by IHG doesn't allow dogs.

No, parking facilities aren't available at Hotel Indigo - Exeter by IHG.

No, Hotel Indigo - Exeter by IHG doesn't have a gym.

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