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Summary of reviewsCastelar Novo Hotel receives widespread positive feedback from guests, who frequently commend its strategic and highly convenient location. Situated near a shopping mall and bus terminal, the hotel provides easy access to amenities and transportation. This convenience is complemented by a welcoming urban environment, although guests note the occasional street noise as a minor consideration.
The hotel is lauded for its exceptional breakfast, which features a wide variety of delicious options, including fruits, yogurt, bread, cakes, eggs, and more. Guests often highlight the personalized service in the breakfast area, contributing to a delightful start to the day, despite occasional critiques regarding food temperature and replenishment.
Rooms at Castelar Novo Hotel are praised for their spaciousness, cleanliness, and comfort. Visitors appreciate the large, comfortable beds, enhancing their restful experience. However, while most rooms are well maintained, guests note potential issues like street noise, lack of air conditioning, and occasional older room conditions that visitors should consider.
Cleanliness is another positive aspect frequently mentioned by guests, who note the well-maintained facilities and thorough cleaning practices. Although a few reviews mention areas for improvement, such as dust or residue, the overall feedback reflects a commitment to providing clean accommodations.
The hotel's staff contributes significantly to the positive guest experience. Employees are consistently described as courteous, professional, and helpful, with a strong emphasis on customer service that makes guests feel valued and well taken care of during their stay.
While parking facilities across the street could benefit from improvements due to their small capacity and steep access, the lot offers a safe and accessible parking option until early morning hours.
Overall, Castelar Novo Hotel delivers a satisfying stay with its prime location, comfortable accommodations, exceptional breakfast, and hospitable staff, making it a valued option for travelers.
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