Eurostars Hotel Real in Santander offers an exceptional location that captivates guests with its stunning bay views and serene surroundings. This historic and elegant hotel is situated in a beautiful neighborhood, providing a picturesque, tranquil retreat with convenient access to the beach and local attractions like Magdalena Palace and the Sardinero area. Despite being a bit distant from the city center, the hotel's elevated position and easy parking options make it accessible and enjoyable for those traveling by car or willing to use local transportation.
The breakfast experience at
Eurostars Hotel Real is widely praised for its diversity, high-quality offerings and stunning setting. Guests frequently commend the extensive and generous breakfast buffet, particularly enjoying dining on the terrace with its amazing views. Although there are minor areas for improvement, the overall sentiment is positive, highlighting the breakfast as a superb start to the day.
Dinner at the hotel receives mixed but generally favorable reviews. Many guests applaud the excellent food quality and service, enjoying the beautiful dining spaces and pleasant ambiance. However, there are consistent observations about limited availability and food consistency with the restaurant closed on certain evenings and occasional lapses in menu variety and quality. Despite these issues, those who enjoyed their meals found the experience satisfying and well-serviced.
The rooms at
Eurostars Hotel Real are spacious, comfortable and clean with many guests appreciating the impressive bay views, classic decor and historical charm. While some rooms have been noted as outdated and in need of renovation, the general sentiment leans towards satisfaction with room size, cleanliness and breathtaking views.
The hotel's cleanliness is highly praised with immaculate public spaces, well-maintained gardens and thorough housekeeping services. However, a few inconsistencies in housekeeping standards have been observed, such as occasional dusty carpets or outdated furniture.
Staff at the hotel are frequently highlighted for their friendliness, professionalism and attentiveness. Guests consistently praise the warm and welcoming reception staff and the overall high level of service, which significantly enhances the guest experience.
Eurostars Hotel Real offers free WiFi with some guests enjoying seamless connectivity while others encounter challenges with the speed and strength of the connection. The gym, however, falls short of guest expectations, being described as old, poorly equipped and in need of updates.
The pool has been a point of contention with many guests noting its absence or closure during their stays, particularly lamented during peak seasons. Despite one mention of the pool being very nice, its unavailability has been a recurring disappointment.
The hotel provides ample and convenient parking options, which are well-received by guests. Families find the hotel welcoming and enjoyable with a friendly atmosphere suitable for children, while the hotel also maintains a luxurious and historic ambiance that appeals to adults seeking a romantic or business retreat.
Overall, guests frequently praise the comfort and quality of the beds, though preferences for mattress firmness vary. While some find the beds extremely comfortable, others feel they are too hard. The five-star rating of the hotel receives mixed reviews with some guests affirming its luxury and superior service, while others feel it does not consistently meet five-star standards, pointing to outdated facilities and a mismatch between price and perceived value.
In summary,
Eurostars Hotel Real blends history, elegance and modern comforts, offering a mostly positive guest experience marked by exceptional service, stunning views and a tranquil setting. Despite some areas needing improvement, particularly in dining availability, room updates and wellness facilities, the hotel stands out for its charm, cleanliness and friendly staff.