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Summary of reviewsHilton Alexandria Green Plaza is strategically located within the bustling Green Plaza Mall, providing guests with easy access to a plethora of shops, restaurants and entertainment options, including a cinema and Carrefour market. This locale situates guests amid a lively urban environment while maintaining a tranquil retreat. The central placement offers convenience for exploration, aided by easily accessible transportation like Uber. Although it is some distance from the seaside, the location's vibrancy and convenience for shoppers and urban explorers receive high praise.
The hotel's breakfast excels with a wide variety of delicious options and is frequently lauded for items such as falafel and freshly made omelets from live stations. The friendly and attentive staff, like Chef Sleim, contribute to a pleasant dining experience, despite some noting the high cost and desire for more variety. Overall, the breakfast offers a satisfying and delightful start to the day.
Dinner options receive more mixed feedback. While the hotel offers a diverse range of cuisines across its four restaurants, the Italian and seafood dishes are particularly praised. The dinner buffet, however, receives criticism for its simplicity and cost and some limitations regarding children's dining areas. Nonetheless, the overall dining experience is enhanced by a variety of enjoyable options, especially praised by guests during breakfast and lunch.
The rooms are generally spacious, clean and comfortable, despite occasional issues with outdated furniture and decor. Guests appreciate daily housekeeping and the cleanliness, although some encounter maintenance and noise problems. The combination of roomy layouts and a convenient location above a shopping mall adds to the accommodation's overall appeal.
The hotel stands out for its exceptional cleanliness with consistently well-maintained rooms and facilities. The cleaning staff's professionalism ensures a hygienic environment, though minor lapses are noted. On balance, the high standards of cleanliness significantly contribute to the positive guest experience.
Staff at Hilton Alexandria Green Plaza are frequently commended for their friendliness and professionalism with many highlighted for their exceptional service. While there are occasional criticisms regarding attitude and check-in efficiency, the overall guest feedback praises the staff's helpfulness and attentiveness, significantly enhancing the stay.
WiFi connectivity is a notable weak point with many guests reporting poor signal strength and frequent dropouts. Though some find the internet service satisfactory, the overall sentiment indicates a need for improvement in this area.
The hotel's spa and gym facilities receive positive feedback for their cleanliness and comprehensive offerings, including a sauna, Jacuzzi and well-equipped gym. Guests appreciate the welcoming spa staff and the integration of fitness facilities with the outdoor pool, though some note occasional maintenance issues.
The pool area is another highlight with both indoor and outdoor pools praised for their cleanliness and ambiance. The pools, suitable for both families and individual relaxation, are frequently noted for their spaciousness and well-maintained conditions, despite occasional temperature issues and closures.
Parking receives mixed reviews with some appreciating the convenience, while others find the parking space limited and often full. The cost of parking is also a concern for some guests.
In summary, Hilton Alexandria Green Plaza offers a blend of modern comfort, convenient access to urban amenities, excellent service and a vibrant location. It is particularly suited to those looking for shopping and urban exploration, despite some areas for improvement in WiFi and room updates. The hotel's emphasis on cleanliness and friendly staff make it a solid choice for visitors to Alexandria.
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