Hilton Alexandria Green Plaza
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Summary of reviewsHilton Alexandria Green Plaza is strategically located within the bustling Green Plaza Mall, providing guests with easy access to a plethora of shops, restaurants and entertainment options, including a cinema and Carrefour market. This locale situates guests amid a lively urban environment while maintaining a tranquil retreat. The central placement offers convenience for exploration, aided by easily accessible transportation like Uber. Although it is some distance from the seaside, the location's vibrancy and convenience for shoppers and urban explorers receive high praise.
The hotel's breakfast excels with a wide variety of delicious options and is frequently lauded for items such as falafel and freshly made omelets from live stations. The friendly and attentive staff, like Chef Sleim, contribute to a pleasant dining experience, despite some noting the high cost and desire for more variety. Overall, the breakfast offers a satisfying and delightful start to the day.
Dinner options receive more mixed feedback. While the hotel offers a diverse range of cuisines across its four restaurants, the Italian and seafood dishes are particularly praised. The dinner buffet, however, receives criticism for its simplicity and cost and some limitations regarding children's dining areas. Nonetheless, the overall dining experience is enhanced by a variety of enjoyable options, especially praised by guests during breakfast and lunch.
The rooms are generally spacious, clean and comfortable, despite occasional issues with outdated furniture and decor. Guests appreciate daily housekeeping and the cleanliness, although some encounter maintenance and noise problems. The combination of roomy layouts and a convenient location above a shopping mall adds to the accommodation's overall appeal.
The hotel stands out for its exceptional cleanliness with consistently well-maintained rooms and facilities. The cleaning staff's professionalism ensures a hygienic environment, though minor lapses are noted. On balance, the high standards of cleanliness significantly contribute to the positive guest experience.
Staff at Hilton Alexandria Green Plaza are frequently commended for their friendliness and professionalism with many highlighted for their exceptional service. While there are occasional criticisms regarding attitude and check-in efficiency, the overall guest feedback praises the staff's helpfulness and attentiveness, significantly enhancing the stay.
WiFi connectivity is a notable weak point with many guests reporting poor signal strength and frequent dropouts. Though some find the internet service satisfactory, the overall sentiment indicates a need for improvement in this area.
The hotel's spa and gym facilities receive positive feedback for their cleanliness and comprehensive offerings, including a sauna, Jacuzzi and well-equipped gym. Guests appreciate the welcoming spa staff and the integration of fitness facilities with the outdoor pool, though some note occasional maintenance issues.
The pool area is another highlight with both indoor and outdoor pools praised for their cleanliness and ambiance. The pools, suitable for both families and individual relaxation, are frequently noted for their spaciousness and well-maintained conditions, despite occasional temperature issues and closures.
Parking receives mixed reviews with some appreciating the convenience, while others find the parking space limited and often full. The cost of parking is also a concern for some guests.
In summary, Hilton Alexandria Green Plaza offers a blend of modern comfort, convenient access to urban amenities, excellent service and a vibrant location. It is particularly suited to those looking for shopping and urban exploration, despite some areas for improvement in WiFi and room updates. The hotel's emphasis on cleanliness and friendly staff make it a solid choice for visitors to Alexandria.
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The hotel's breakfast excels with a wide variety of delicious options and is frequently lauded for items such as falafel and freshly made omelets from live stations. The friendly and attentive staff, like Chef Sleim, contribute to a pleasant dining experience, despite some noting the high cost and desire for more variety. Overall, the breakfast offers a satisfying and delightful start to the day.
Dinner options receive more mixed feedback. While the hotel offers a diverse range of cuisines across its four restaurants, the Italian and seafood dishes are particularly praised. The dinner buffet, however, receives criticism for its simplicity and cost and some limitations regarding children's dining areas. Nonetheless, the overall dining experience is enhanced by a variety of enjoyable options, especially praised by guests during breakfast and lunch.
The rooms are generally spacious, clean and comfortable, despite occasional issues with outdated furniture and decor. Guests appreciate daily housekeeping and the cleanliness, although some encounter maintenance and noise problems. The combination of roomy layouts and a convenient location above a shopping mall adds to the accommodation's overall appeal.
The hotel stands out for its exceptional cleanliness with consistently well-maintained rooms and facilities. The cleaning staff's professionalism ensures a hygienic environment, though minor lapses are noted. On balance, the high standards of cleanliness significantly contribute to the positive guest experience.
Staff at Hilton Alexandria Green Plaza are frequently commended for their friendliness and professionalism with many highlighted for their exceptional service. While there are occasional criticisms regarding attitude and check-in efficiency, the overall guest feedback praises the staff's helpfulness and attentiveness, significantly enhancing the stay.
WiFi connectivity is a notable weak point with many guests reporting poor signal strength and frequent dropouts. Though some find the internet service satisfactory, the overall sentiment indicates a need for improvement in this area.
The hotel's spa and gym facilities receive positive feedback for their cleanliness and comprehensive offerings, including a sauna, Jacuzzi and well-equipped gym. Guests appreciate the welcoming spa staff and the integration of fitness facilities with the outdoor pool, though some note occasional maintenance issues.
The pool area is another highlight with both indoor and outdoor pools praised for their cleanliness and ambiance. The pools, suitable for both families and individual relaxation, are frequently noted for their spaciousness and well-maintained conditions, despite occasional temperature issues and closures.
Parking receives mixed reviews with some appreciating the convenience, while others find the parking space limited and often full. The cost of parking is also a concern for some guests.
In summary, Hilton Alexandria Green Plaza offers a blend of modern comfort, convenient access to urban amenities, excellent service and a vibrant location. It is particularly suited to those looking for shopping and urban exploration, despite some areas for improvement in WiFi and room updates. The hotel's emphasis on cleanliness and friendly staff make it a solid choice for visitors to Alexandria.
Luxury Hotel
This 5-star hotel, located in a business district, provides luxury amenities including an outdoor pool, a spa, and a gym. It is recognized as a luxury accommodation choice in Alexandria.
Hotel with Spa
Located within the Green Plaza Mall, this hotel offers an outdoor pool, sun deck, and fitness center. The spa includes a sauna, hammam, and jacuzzi.
Family Friendly Hotel
The Hilton Alexandria Green Plaza provides a bespoke Family Experience for travelers below the age of 12. The hotel is connected to the Green Plaza shopping mall, has both indoor and outdoor pools, and offers a kids' menu in its restaurants.
Hotel with Free Wi-Fi
Situated in Smouha, Alexandria, this hotel offers complimentary Wi-Fi access. Its range of amenities and convenient location make it a good choice for travelers seeking connectivity.
Business Hotel
This hotel is located in the business district of Smouha and features 18 flexible meeting rooms equipped with audiovisual equipment, wired and wireless internet, flip charts, and LCD projectors. The ballroom accommodates up to 3,500 people and offers breakout rooms, making it suitable for large-scale conferences.
Hotel with Parking
The Hilton Alexandria Green Plaza is a well-regarded hotel that provides on-site parking. It is located near shopping and entertainment options, adding to the convenience for guests with vehicles.
EV charging stations
Hotel with Gym
The Hilton Alexandria Green Plaza is well-regarded and features a gym. It provides good services and amenities, making it a preferred choice for guests looking for fitness facilities.
Hotel with EV Charging Stations
This hotel is confirmed to have EV charging stations available for guests. It is a well-regarded hotel in Alexandria.
5-Star Hotel
The Hilton Alexandria Green Plaza offers a comprehensive luxury experience with its extensive range of amenities and services. It is well-suited for both leisure and business travelers seeking comfort and convenience.
Hotel with Indoor Pool
This hotel features an indoor pool, complemented by two outdoor pools, cabanas, sun loungers, and pool umbrellas. The indoor pool is part of the hotel's fitness center and Serenity Spa, offering options for both active and relaxing pursuits.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Hilton Alexandria Green Plaza boasts an enviable location, nestled within the expansive Green Plaza Mall. This strategic placement ensures that guests are mere steps away from a multitude of shops, dining establishments and entertainment options, including a cinema and Carrefour market. The hotel's surroundings offer a lively and convenient atmosphere with everything needed within walking distance, making it an excellent base for shopping enthusiasts and those seeking easy access to urban amenities.
The hotel is lauded for being close to many well-known restaurants and facilities, providing guests with ample choices for dining and leisure activities. The location's proximity to various commercial areas makes it convenient for both relaxation and exploration. Guests appreciate the hotel's tranquil setting within the bustling mall environment, ensuring a peaceful retreat amidst the city's vibrant activities.
Moreover, the hotel's central placement within Alexandria means that it is conveniently near services and the city center, though it is a bit distant from the seaside. Despite this, the site's ease of access by Uber and other transportation means ensures that exploring Alexandria is hassle-free. The location's standout features also include its cleanliness, spacious rooms and excellent service, contributing to a pleasant stay.
In summary, Hilton Alexandria Green Plaza is perfect for travelers who value being in the heart of commercial activities with everything from shopping to dining at their fingertips. However, it might not be the best choice for those prioritizing proximity to the beach. Overall, it provides a blend of convenience, accessibility and modern comfort within Alexandria's dynamic setting.
Guests of Hilton Alexandria Green Plaza consistently praise the hotel's breakfast offerings, highlighting its delicious taste and impressive variety. Many appreciate the wide selection available at the breakfast buffet, describing it as both rich and diverse. Items like the falafel and pita bread receive special commendations for their exceptional flavor.
The live omelet station, staffed by friendly chefs like Sleim, adds an interactive and personalized touch to the dining experience. Other notable mentions include the fantastic bakery options and the comprehensive selection of local and international dishes. Despite a few remarks about the need for more variety, the overall sentiment about the breakfast remains positive.
Several guests mention the spacious and pleasant atmosphere of the breakfast area, contributing to a satisfying start to the day. The quality of service is also frequently noted with staff being described as helpful and attentive.
A few reviews do point out issues such as the breakfast being expensive when not included in the room rate and some guests feel the breakfast options could be more varied. However, these concerns are outweighed by the numerous positive comments about the great taste and extensive options available.
In conclusion, the breakfast at Hilton Alexandria Green Plaza is generally regarded as excellent, offering a delectable and varied spread that caters to a wide range of tastes, supported by friendly and efficient service.
The dining experience at Hilton Alexandria Green Plaza garners mixed reviews, but there are several highlights that stand out. The hotel boasts a wide variety of restaurant options that cater to nearly every taste, featuring excellent cuisine in many of its four dining establishments. Guests particularly enjoyed the Asian and Italian restaurants with numerous reviews praising the Italian cuisine as exceptional and the seafood in Ginger restaurant as delightful.
The dinner buffet receives both accolades for its diversity and delicious offerings and criticisms for being simple with limited variety. Some guests found the food to be overpriced and not up to the standard expected of a Hilton property, equating it more with a 3-star experience. A particular issue was raised with kids not being allowed in certain dining areas during dinner time. Despite these drawbacks, the diverse food market within the hotel and the availability of superb dishes such as prawns and fish make the dining experience largely enjoyable.
Several reviews highlight the excellence of the breakfast and lunch options with the latter described as excellent, enjoyable and delicious. For those observing Ramadan, a thoughtful Sahur is provided. While there are mentions of certain drawbacks including the price and freshness of some items, the overall sentiment leans towards satisfaction with many guests appreciating the great selection and variety of dining choices available within the hotel.
The rooms at Hilton Alexandria Green Plaza receive mixed reviews but are primarily praised for their spaciousness, comfort and cleanliness. Many guests appreciated the large, comfortable rooms, often highlighting the modern amenities and well-maintained interiors. The spacious family rooms and executive options were particularly noted for their suitability and comfort. Room cleanliness was consistently mentioned with daily upkeep ensuring guests found their rooms spotless and tidy.
However, some guests pointed out that the furniture appears old and in need of renovation. Issues of room odor and outdated decor were mentioned, affecting the overall experience. Additionally, several reviews remarked on the rooms being far from the entrance, necessitating a long walk and use of multiple lifts, which can be inconvenient. Some rooms also suffered from noise and maintenance issues, including faulty plumbing and inefficient heating.
Despite these drawbacks, the majority of guests seem to have appreciated the hotel's roominess and level of comfort. The spacious layouts and clean environment, along with the convenient location above a shopping mall, made for a generally pleasant accommodation.
Hilton Alexandria Green Plaza garners mixed reviews regarding its beds, but the positive feedback generally shines through. Many guests found the beds to be comfortable with some specifically noting the super King size beds as particularly restful. The spaciousness of the rooms and the cleanliness throughout the hotel contribute to an overall pleasant stay.
However, there are a few areas for improvement. Some guests reported discomfort with the pillows and bedding and a handful mentioned that the beds were not up to their comfort expectations. Instances of extra beds being added for third guests also received mixed reactions with some finding them less comfortable. Despite these minor setbacks, the majority of reviews emphasized the comfort of the beds, ensuring a good night's sleep for most visitors. The clean and well-maintained bathrooms further enhance the positive experience at this hotel.
Hilton Alexandria Green Plaza has received overwhelmingly positive reviews for its cleanliness with many guests praising the hotel for its excellent standards. The majority of the reviews note that the rooms and facilities are consistently clean and well-maintained. Guests frequently highlight the exceptional cleanliness of the bathrooms and the overall tidiness of the hotel environment. The cleaning staff are often mentioned for their friendliness and professionalism, ensuring rooms are cleaned regularly and thoroughly.
However, a few guests pointed out some areas for improvement. There were mentions of occasional lapses in room cleaning with reports of dirty carpets, unclean bathrooms and some minor issues like water marks on glasses. Despite these occasional shortcomings, the overall feedback emphasizes that the hotel maintains high cleaning standards with many guests describing their rooms as very clean, comfortable and sanitized.
In summary, while there are sporadic comments suggesting room for improvement, the general consensus is that Hilton Alexandria Green Plaza excels in providing a clean and hygienic environment, contributing to an overall positive guest experience.
At Hilton Alexandria Green Plaza, the staff have garnered praise for their friendliness, professionalism and attentiveness. Many guests have highlighted the warm and welcoming atmosphere created by the team. From the receptionists to the housekeeping staff and even the concierge, employees are consistently noted for their politeness, courteousness and readiness to assist guests.
Key staff members such as Mr. Shaaban and Mr. Ahmed have been singled out for their exceptional support and hospitality, making check-ins smooth and offering room upgrades when possible. The overall efficiency and responsiveness of the personnel have been appreciated, even down to the quick service at the front desk and the attentiveness of the restaurant staff with particular mentions of individuals like Maryam and Chef Salah.
Guests have also remarked on the peace and tranquility of the stay with the staff ensuring minimal disturbances. The consistent smiles and positive demeanor of the employees have left a lasting impression on many visitors, further enhancing the overall experience at the hotel.
However, a few reviews did note some occasional lapses, such as unwelcoming attitudes from certain receptionists and issues with slow check-in processes. Despite these incidents, the majority of the feedback emphasizes a high level of satisfaction with the customer service provided.
In summary, Hilton Alexandria Green Plaza stands out for its commendable service, attributed largely to a dedicated and enthusiastic team that consistently aims to exceed guest expectations.
The WiFi at Hilton Alexandria Green Plaza receives mixed reviews. While some guests report excellent and free internet service, many others highlight significant issues with connectivity. Common complaints include poor Wi-Fi performance, weak signal strength and frequent connection dropouts. In some instances, guests could only access a reliable connection in the reception area but faced challenges in their rooms. A few guests had to resort to using local SIM cards as a workaround due to persistent issues. There were also concerns about unexpected internet charges. Although a few positive remarks note good Wi-Fi in the rooms, the overall sentiment suggests that the hotel needs to address its Wi-Fi connectivity problems to meet guest expectations fully.
Guests at the Hilton Alexandria Green Plaza have shared positive feedback about the hotel's spa. Visitors frequently mentioned the good overall facilities, which included a sauna, Jacuzzi and hammam. The presence of the sauna by the outdoor pool was a highlight for many, adding to the relaxation options available. The cleanliness of the spa facilities was consistently praised and guests felt that the spa staff were wonderful and very friendly, enhancing their experience with their helpfulness and attentiveness. Guests also appreciated the hotel's efforts to maintain a safe environment during the coronavirus pandemic. While there was a mention of the spa area being closed at times, the luxurious and classy ambiance of the hotel, combined with the inclusive and accessible sauna facilities, left a positive impression.
The gym at Hilton Alexandria Green Plaza generally receives positive remarks. Guests appreciate that it is well-equipped and maintained, offering full facilities for a complete workout. Additionally, the combination of the gym with an outdoor swimming pool is a recurrent highlight, adding to the overall fitness experience. The sports area adjacent to the gym is also noted to be decent with good facilities contributing to a comprehensive fitness environment. However, some guests have pointed out that the gym equipment can occasionally malfunction and the gym may be under maintenance at times, leading to a few disruptions. Despite these occasional setbacks, the gym remains a noteworthy feature for those seeking to maintain their fitness regimen while staying at the hotel.
The Hilton Alexandria Green Plaza boasts an impressive array of pool facilities, catering to guests looking to relax or stay active. The hotel features both indoor and outdoor swimming pools, which are consistently praised for their cleanliness and overall quality. The indoor pool, alongside the spa and gym, provides a well-rounded wellness experience and its warm, clean waters are appreciated by many. The outdoor pool, noted for its cleanliness and appealing atmosphere, allows guests to enjoy a refreshing swim or relax poolside with a beautiful view.
Guests frequently highlight the spaciousness and attractiveness of the pools. The overall pool and spa complex receive high marks for being great places to unwind with the heated pool and jacuzzi adding to the relaxing environment. Though some guests found the heated pool not sufficiently warm, the large size and clean conditions make it a popular spot.
Several reviews also commend the cleanliness and suitability of the pools for families and individuals alike. Despite occasional closures and the pool being cold or temporarily unavailable, the majority of feedback regarding the pool area is positive. The pools always seem to be in good condition, offering a delightful addition to the stay at Hilton Alexandria Green Plaza.
Hilton Alexandria Green Plaza is a luxurious hotel renowned for its cleanliness, spacious rooms and beautiful breakfast. Located in an amazing area within a vibrant shopping mall, the hotel provides a convenient stay with numerous shopping and dining options close by.
The parking situation at the hotel garners mixed feedback. While there is parking available, many guests find the parking space to be small and often full, making it less ideal compared to other big city hotels. Some reviews mention adequate and convenient parking and a good option for those with cars, but there are concerns regarding the cost. Parking is not free and the fees are considered high by several guests, who noted that they had to pay extra for parking, which could be a potential downside for some visitors.
Overall, the hotel's prime location and quality of stay are highlights, but the parking situation might require some improvement to meet guest expectations fully.
Hilton Alexandria Green Plaza receives positive remarks for its family-friendly atmosphere, making it highly recommended for those traveling with children. Guests appreciate the hotel's comfortable family accommodation options, emphasizing the suitability for family stays and vacations. The Green Plaza location is particularly favorable, giving families access to nearby markets and restaurants. While simple games for children are highlighted, the overall amenities create a fantastic environment for a family getaway. The staff's professionalism adds to the enjoyable experience, although it is noted that families are not permitted to access the sauna. Despite some distance between family rooms and the lobby, many reviews praise the hotel for being a great spot for family stays and special occasions.
The Hilton Alexandria Green Plaza has a mix of feedback regarding its five-star status. Many guests appreciate its standing as one of the best hotels in Alexandria and acknowledge the extensive range of facilities that give the hotel a five-star ambiance. However, several reviews indicate a disconnect between the hotel's rating and the quality of services and amenities offered. Concerns have been raised about outdated rooms and furnishings with some guests feeling the hotel does not live up to the luxury expected from a Hilton hotel. Specific issues like the limit on complimentary bottled water have also been pointed out as odd for a five-star establishment. While some guests loved their stay, others felt the services were more aligned with a lower star rating and there was significant doubt about how the hotel achieved its five-star classification. Overall, while the hotel has strong points, the consensus suggests it may struggle to meet the high expectations associated with its rating.
Hilton Alexandria Green Plaza offers a suitable choice for business travelers with its well-equipped conference and meeting facilities. The location is advantageous for business needs, conveniently close to workplaces. The business amenities include rooms and spaces tailored for professional purposes, ensuring that necessary business functions are effectively supported. Guests appreciated the standard accommodations and noted that the hotel caters well to business-related stays. However, the business lounge's limited operating hours and lack of breakfast service were less favorable. Despite these aspects, the overall experience indicates it is a fitting option for those traveling on business.
The Hilton Alexandria Green Plaza boasts an impressive indoor pool that visitors highly appreciate. Guests frequently mention the warmth of the pool, making it a comfortable option for relaxation. The combination of the indoor pool and sauna receives particular praise, providing a delightful wellness experience. Additionally, the presence of a Jacuzzi near the pool adds an extra layer of luxury for those looking to unwind. Despite occasional disappointments regarding its closure, the availability of a heated indoor pool remains a recommended feature for anyone considering a stay at this hotel.
Nestled in the heart of Alexandria, the Hilton Alexandria Green Plaza has gathered recognition as one of the best hotels in the city. Guests frequently highlight the clean and luxurious environment with many noting the opulent accommodations and lavish bathroom facilities. Those who stayed appreciated the luxurious amenities provided in the rooms and the overall luxurious feel that permeates the hotel. The establishment is often described as beautiful and classy, providing a touch of elegance to every stay.
However, while the hotel aims for luxuriousness, some guests have expressed that the experience does not fully meet the high luxury standards typically associated with the Hilton brand. There are mentions of luxury five-star rating issues and expectations not being met. Despite these critiques, the view from the hotel is often praised and there are positive acknowledgments of the service provided, such as assistance with room upgrades.
In summary, while the Hilton Alexandria Green Plaza offers a generally luxurious and pleasant stay with commendable amenities and a beautiful atmosphere, some aspects might fall short of the expected Hilton luxury standard for certain visitors.
Hilton Alexandria Green Plaza offers a wonderful experience for couples seeking a romantic getaway. The hotel is regarded as one of the best in the city, providing a romantic environment throughout the entire stay. Romantic setups and touches in the rooms contribute to an ideal romantic weekend with some rooms offering a romantic view that enhances the experience. The evening ambiance at the hotel is particularly noted for its romantic feel, making it a great option for couples looking to create special memories. Despite some mentioning that the romantic ambiance was lacking, overall, the hotel provides numerous romantic options that make it an ideal choice for a romantic stay.
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Location
The hotel is lauded for being close to many well-known restaurants and facilities, providing guests with ample choices for dining and leisure activities. The location's proximity to various commercial areas makes it convenient for both relaxation and exploration. Guests appreciate the hotel's tranquil setting within the bustling mall environment, ensuring a peaceful retreat amidst the city's vibrant activities.
Moreover, the hotel's central placement within Alexandria means that it is conveniently near services and the city center, though it is a bit distant from the seaside. Despite this, the site's ease of access by Uber and other transportation means ensures that exploring Alexandria is hassle-free. The location's standout features also include its cleanliness, spacious rooms and excellent service, contributing to a pleasant stay.
In summary, Hilton Alexandria Green Plaza is perfect for travelers who value being in the heart of commercial activities with everything from shopping to dining at their fingertips. However, it might not be the best choice for those prioritizing proximity to the beach. Overall, it provides a blend of convenience, accessibility and modern comfort within Alexandria's dynamic setting.
Breakfast
The live omelet station, staffed by friendly chefs like Sleim, adds an interactive and personalized touch to the dining experience. Other notable mentions include the fantastic bakery options and the comprehensive selection of local and international dishes. Despite a few remarks about the need for more variety, the overall sentiment about the breakfast remains positive.
Several guests mention the spacious and pleasant atmosphere of the breakfast area, contributing to a satisfying start to the day. The quality of service is also frequently noted with staff being described as helpful and attentive.
A few reviews do point out issues such as the breakfast being expensive when not included in the room rate and some guests feel the breakfast options could be more varied. However, these concerns are outweighed by the numerous positive comments about the great taste and extensive options available.
In conclusion, the breakfast at Hilton Alexandria Green Plaza is generally regarded as excellent, offering a delectable and varied spread that caters to a wide range of tastes, supported by friendly and efficient service.
Dinner
The dinner buffet receives both accolades for its diversity and delicious offerings and criticisms for being simple with limited variety. Some guests found the food to be overpriced and not up to the standard expected of a Hilton property, equating it more with a 3-star experience. A particular issue was raised with kids not being allowed in certain dining areas during dinner time. Despite these drawbacks, the diverse food market within the hotel and the availability of superb dishes such as prawns and fish make the dining experience largely enjoyable.
Several reviews highlight the excellence of the breakfast and lunch options with the latter described as excellent, enjoyable and delicious. For those observing Ramadan, a thoughtful Sahur is provided. While there are mentions of certain drawbacks including the price and freshness of some items, the overall sentiment leans towards satisfaction with many guests appreciating the great selection and variety of dining choices available within the hotel.
Rooms
However, some guests pointed out that the furniture appears old and in need of renovation. Issues of room odor and outdated decor were mentioned, affecting the overall experience. Additionally, several reviews remarked on the rooms being far from the entrance, necessitating a long walk and use of multiple lifts, which can be inconvenient. Some rooms also suffered from noise and maintenance issues, including faulty plumbing and inefficient heating.
Despite these drawbacks, the majority of guests seem to have appreciated the hotel's roominess and level of comfort. The spacious layouts and clean environment, along with the convenient location above a shopping mall, made for a generally pleasant accommodation.
Beds
However, there are a few areas for improvement. Some guests reported discomfort with the pillows and bedding and a handful mentioned that the beds were not up to their comfort expectations. Instances of extra beds being added for third guests also received mixed reactions with some finding them less comfortable. Despite these minor setbacks, the majority of reviews emphasized the comfort of the beds, ensuring a good night's sleep for most visitors. The clean and well-maintained bathrooms further enhance the positive experience at this hotel.
Cleanliness
However, a few guests pointed out some areas for improvement. There were mentions of occasional lapses in room cleaning with reports of dirty carpets, unclean bathrooms and some minor issues like water marks on glasses. Despite these occasional shortcomings, the overall feedback emphasizes that the hotel maintains high cleaning standards with many guests describing their rooms as very clean, comfortable and sanitized.
In summary, while there are sporadic comments suggesting room for improvement, the general consensus is that Hilton Alexandria Green Plaza excels in providing a clean and hygienic environment, contributing to an overall positive guest experience.
Staff
Key staff members such as Mr. Shaaban and Mr. Ahmed have been singled out for their exceptional support and hospitality, making check-ins smooth and offering room upgrades when possible. The overall efficiency and responsiveness of the personnel have been appreciated, even down to the quick service at the front desk and the attentiveness of the restaurant staff with particular mentions of individuals like Maryam and Chef Salah.
Guests have also remarked on the peace and tranquility of the stay with the staff ensuring minimal disturbances. The consistent smiles and positive demeanor of the employees have left a lasting impression on many visitors, further enhancing the overall experience at the hotel.
However, a few reviews did note some occasional lapses, such as unwelcoming attitudes from certain receptionists and issues with slow check-in processes. Despite these incidents, the majority of the feedback emphasizes a high level of satisfaction with the customer service provided.
In summary, Hilton Alexandria Green Plaza stands out for its commendable service, attributed largely to a dedicated and enthusiastic team that consistently aims to exceed guest expectations.
Wi-Fi
Spa
Gym
Pool
Guests frequently highlight the spaciousness and attractiveness of the pools. The overall pool and spa complex receive high marks for being great places to unwind with the heated pool and jacuzzi adding to the relaxing environment. Though some guests found the heated pool not sufficiently warm, the large size and clean conditions make it a popular spot.
Several reviews also commend the cleanliness and suitability of the pools for families and individuals alike. Despite occasional closures and the pool being cold or temporarily unavailable, the majority of feedback regarding the pool area is positive. The pools always seem to be in good condition, offering a delightful addition to the stay at Hilton Alexandria Green Plaza.
Parking
The parking situation at the hotel garners mixed feedback. While there is parking available, many guests find the parking space to be small and often full, making it less ideal compared to other big city hotels. Some reviews mention adequate and convenient parking and a good option for those with cars, but there are concerns regarding the cost. Parking is not free and the fees are considered high by several guests, who noted that they had to pay extra for parking, which could be a potential downside for some visitors.
Overall, the hotel's prime location and quality of stay are highlights, but the parking situation might require some improvement to meet guest expectations fully.
Family
5 Star
Business
Indoor Pool
Luxury
However, while the hotel aims for luxuriousness, some guests have expressed that the experience does not fully meet the high luxury standards typically associated with the Hilton brand. There are mentions of luxury five-star rating issues and expectations not being met. Despite these critiques, the view from the hotel is often praised and there are positive acknowledgments of the service provided, such as assistance with room upgrades.
In summary, while the Hilton Alexandria Green Plaza offers a generally luxurious and pleasant stay with commendable amenities and a beautiful atmosphere, some aspects might fall short of the expected Hilton luxury standard for certain visitors.
Romantic
Yes, Hilton Alexandria Green Plaza has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Hilton Alexandria Green Plaza.
No, Hilton Alexandria Green Plaza doesn't allow dogs.
Yes, parking facilities are available at Hilton Alexandria Green Plaza.
Yes, Hilton Alexandria Green Plaza has a gym.
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