Helnan Royal Palestine Hotel - Montazah Gardens
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHelnan Royal Hotel - Montazah Gardens, located in the historic Montazah Gardens of Alexandria, is highly acclaimed for its exceptional location and stunning views. Nestled on the beach and surrounded by lush greenery and historical elegance, the hotel provides a tranquil and exclusive escape. Visitors frequently praise the breathtaking sea views from the rooms and the serene setting that offers a perfect retreat from the bustling city center. The proximity to Montaza Palace and its well-maintained park further enhances the cultural value of the stay with the private beach being a standout feature due to its cleanliness and beauty.
The staff at Helnan Royal Hotel are often highlighted for their friendliness and professionalism, contributing greatly to a welcoming and hassle-free experience. Notable staff members like Ms. Sahar at reception and Youana from guest relations are frequently mentioned for their excellent service. The hotel's cleanliness and classic style also receive positive feedback and the ongoing renovations add to the overall charm, despite occasional inconveniences from nearby construction.
Guests generally have positive things to say about the breakfast experience, appreciating the diverse and high-quality buffet, which includes freshly squeezed juices and a live omelette station. However, there are suggestions for more variety and better organization to avoid crowding. The dinner experience is more mixed with some guests praising the Italian restaurant's offerings, while others find the variety and value not up to the expected standards, citing issues like limited options, high prices and slow service.
The rooms are spacious, clean and comfortable with many offering spectacular sea views. Guests highlight the comfort of the beds and the hospitable staff, although some rooms require renovation and better maintenance. Issues like outdated furniture, small bathrooms and noise can detract from the experience for some visitors.
Cleanliness is another area where the hotel shines with guests frequently praising the spotless conditions of the rooms and common areas. However, occasional complaints about the pool and beach cleanliness suggest room for improvement, particularly with the ongoing construction creating some dusty conditions.
Visitors consistently commend the staff for their exceptional service, from the front desk to housekeeping, making the hospitality a significant positive factor in their stay. Despite mixed reviews about the WiFi's reliability, the coverage extends to the beach and generally meets basic needs.
The spa is well-regarded for its luxurious treatments and professional staff, though its availability can be affected by reconstruction. The gym, however, is noted to be under-equipped and in need of enhancement. The pool, while appreciated for being heated and kid-friendly, can be crowded and sometimes falls short on cleanliness.
The hotel's beach, praised for its scenic views and private access, receives mixed feedback regarding its size and cleanliness with some guests noting issues with trash and water quality. The beachfront's limited space and the presence of a water sports club can make it feel cramped during peak seasons.
In summary, Helnan Royal Hotel - Montazah Gardens offers an exquisite location, excellent service and comfortable accommodations. While there are areas needing improvement, especially in dining and beach maintenance, the overall experience is marked by the serene setting, stunning views and exceptional staff, making it a memorable destination for many visitors.
Categories
The staff at Helnan Royal Hotel are often highlighted for their friendliness and professionalism, contributing greatly to a welcoming and hassle-free experience. Notable staff members like Ms. Sahar at reception and Youana from guest relations are frequently mentioned for their excellent service. The hotel's cleanliness and classic style also receive positive feedback and the ongoing renovations add to the overall charm, despite occasional inconveniences from nearby construction.
Guests generally have positive things to say about the breakfast experience, appreciating the diverse and high-quality buffet, which includes freshly squeezed juices and a live omelette station. However, there are suggestions for more variety and better organization to avoid crowding. The dinner experience is more mixed with some guests praising the Italian restaurant's offerings, while others find the variety and value not up to the expected standards, citing issues like limited options, high prices and slow service.
The rooms are spacious, clean and comfortable with many offering spectacular sea views. Guests highlight the comfort of the beds and the hospitable staff, although some rooms require renovation and better maintenance. Issues like outdated furniture, small bathrooms and noise can detract from the experience for some visitors.
Cleanliness is another area where the hotel shines with guests frequently praising the spotless conditions of the rooms and common areas. However, occasional complaints about the pool and beach cleanliness suggest room for improvement, particularly with the ongoing construction creating some dusty conditions.
Visitors consistently commend the staff for their exceptional service, from the front desk to housekeeping, making the hospitality a significant positive factor in their stay. Despite mixed reviews about the WiFi's reliability, the coverage extends to the beach and generally meets basic needs.
The spa is well-regarded for its luxurious treatments and professional staff, though its availability can be affected by reconstruction. The gym, however, is noted to be under-equipped and in need of enhancement. The pool, while appreciated for being heated and kid-friendly, can be crowded and sometimes falls short on cleanliness.
The hotel's beach, praised for its scenic views and private access, receives mixed feedback regarding its size and cleanliness with some guests noting issues with trash and water quality. The beachfront's limited space and the presence of a water sports club can make it feel cramped during peak seasons.
In summary, Helnan Royal Hotel - Montazah Gardens offers an exquisite location, excellent service and comfortable accommodations. While there are areas needing improvement, especially in dining and beach maintenance, the overall experience is marked by the serene setting, stunning views and exceptional staff, making it a memorable destination for many visitors.
Luxury Hotel
Set on 350 acres of lush gardens within the historic Montaza Royal Palace grounds, this 5-star hotel boasts a private beach, outdoor pool, and a spa. It offers luxurious furnishings and five on-site restaurants.
Beachfront Hotel
Located within Montazah Gardens, it provides direct beach access and beautiful views of the Mediterranean. Offers a serene environment with lush gardens and a private beach, ideal for relaxation and enjoying the natural surroundings.
Hotel near The Beach
Located within Al Montazah Palace grounds, this hotel offers a unique experience with access to royal gardens. It provides a luxurious stay with various amenities, making it ideal for a relaxing beach vacation.
Hotel for Honeymoon
Located in Montazah Gardens, this hotel offers scenic views and a tranquil environment, perfect for a relaxing honeymoon. The proximity to the gardens allows for romantic strolls and a serene escape.
Hotel with Spa
Set on lush gardens, this hotel has an outdoor pool and a private seafront sun terrace. The spa provides various treatments for relaxation.
Family Friendly Hotel
Located in Montazah Gardens, this hotel provides a private beach, an outdoor pool, and family-friendly amenities such as childcare facilities and baby cribs. It offers multiple restaurants and is close to Montazah Palace.
Romantic Hotel
Located within the Montazah Gardens, offering a serene and picturesque setting. Provides a tranquil escape for couples seeking privacy and natural beauty. The hotel's proximity to the gardens allows for romantic strolls and intimate moments amidst lush landscapes.
Hotel with Swimming Pool
This hotel offers pool facilities and is located within Montazah Gardens. This provides a serene and beautiful setting for guests.
Outdoor Pool
Business Hotel
Located in Montazah Gardens, this hotel provides a serene environment with facilities suitable for business meetings and events. The location and amenities make it a suitable choice for business travelers.
Hotel with Parking
Situated in the Montazah Gardens, this hotel provides parking for guests. The location is ideal for those who plan to spend time in the gardens and appreciate having parking available.
Accessible Hotel
This hotel is adapted to provide disabled access. Accessible walkways are available in the surrounding gardens.
Hotel with Gym
This hotel offers a fitness center for guests.
5-Star Hotel
Situated within Montazah Gardens, this hotel provides a unique experience with its royal ambiance and scenic surroundings. It features well-appointed rooms, diverse dining options, and access to the gardens.
Hotel with Outdoor Pool
Set within 350 acres of gardens, this hotel offers an outdoor pool and a private seafront sun terrace. It also provides a private beach, a poolside bar, and a spa for guests to enjoy.
Hotel Taking Steps Towards Sustainability
Guest Reviews
The Helnan Royal Hotel, perched within the historic Montazah Gardens in Alexandria, is lauded for its remarkable location and stunning views. Nestled directly on the beach and enveloped by lush greenery and palatial surroundings, the hotel offers a unique and tranquil escape. Guests frequently highlight the breathtaking sea views from their rooms and the harmony between the sea, gardens and the historical context of the property. The serene setting is perfect for relaxation, away from the bustling city center, contributing to an overall atmosphere of peace and exclusivity.
Despite some challenges with ongoing construction in the surrounding area, which have made access difficult and the approach roads unpaved and dusty, most visitors agree that the hotel's location is unbeatable. The proximity to the Montaza Palace and its well-maintained park enhances the historical and cultural value of the stay. Additionally, the private beach is mentioned as a standout feature, offering cleanliness and beauty that far surpasses other local options.
Friendly and professional staff, particularly noted individuals like Ms. Sahar at reception and Youana from guest relations, contribute to a welcoming and hassle-free experience. The hotel's cleanliness, classic style and renovation efforts also receive positive remarks, further enhancing the guest experience.
In conclusion, while the surrounding construction may inconvenience some visitors, the exceptional location, stunning views and excellent service make the Helnan Royal Hotel a prime choice for those seeking a serene and scenic getaway in Alexandria.
The breakfast experience at Helnan Royal Hotel - Montazah Gardens has received a blend of feedback from guests. Many have praised the delightful breakfast buffet for its diversity, excellent quality and the scenic views it offers during the morning. The breakfast often includes a variety of fresh and delicious options that have pleased numerous visitors with special mentions of freshly squeezed juices and a live omelette station. Guests have found the breakfast great, amazing, fantastic and exceptional, consistently appreciating the variety and quality of the food available.
However, some guests have mentioned that the breakfast could benefit from more variety in terms of options, especially healthier choices and fruits. There were also comments about the need for better organization, less crowding and ensuring that dishes are freshly cooked and adequately refilled. A few reviews indicated that the quality and service of the breakfast didn't always meet the five-star expectations with occasional instances of food being cold or the offerings being basic. Despite these criticisms, the friendly staff and the overall pleasant breakfast experience have left a positive impression on many guests.
The dinner experience at Helnan Royal Hotel - Montazah Gardens gathered mixed reviews with guests praising the quality of food at times while many also expressed dissatisfaction. The Italian restaurant was highlighted for its great food with particular praise for the delicious pizza and overall international menu. Seafood lovers found the fisherman soup and fresh seafood to be delightful discoveries.
Despite these positives, a significant number of guests found the dinner options limited and uninspiring. The variety in the menus needed improvement and guests often felt that the dinner options did not meet the standards expected of a 5-star hotel. High food prices were a recurring complaint, particularly when the quality was perceived as poor and not matching the cost.
Service levels at the restaurants were another sore point. Some guests noted that the service was slow and unprofessional, exacerbated by overcrowded venues and a lack of waitstaff. The dining experience suffered due to these service delays.
In terms of specific dishes, while some enjoyed great quality and delicious food, others were disappointed by the subpar and sometimes reheated meals. The pizza, though praised by some, was also described as awful by others. Beef fillet and other meals at the Alexandrina Restaurant, aside from breakfast, received notably low marks.
Overall, while some diners found joy in the culinary offerings, especially at the Italian restaurant, inconsistencies in food quality, limited variety, high prices and poor service overshadowed the dinner experience for many guests at the Helnan Royal Hotel - Montazah Gardens. Improvements in these areas could significantly enhance dining satisfaction.
The rooms at Helnan Royal Hotel - Montazah Gardens offer a mixed experience for guests. On the positive side, many reviews highlight the spaciousness and cleanliness of the rooms with particular praise for the spectacular views of the sea, beach and Montaza Palace. Guests frequently mentioned the comfort of the beds and the overall coziness of the rooms. The hospitality and professionalism of the staff also received high marks with many guests feeling welcomed and well-attended during their stay.
Several rooms feature balconies with amazing views, adding to the appeal. Amenities such as ample free coffee and tea, as well as good room service, contributed positively to the guest experience. Some rooms were noted for being spacious and well-equipped, earning descriptions such as very clean and comfortable, fantastic and perfect.
However, the hotel has a number of drawbacks that affect the room experience. Some rooms were described as old and in need of renovation with outdated decorations and furniture. Issues with cleanliness were noted in a few cases, particularly in the bathrooms, which some guests found to be small and not very hygienic. Problems with room maintenance, such as non-working air conditioning and poorly insulated doors, also surfaced in the reviews.
Noise was another concern, especially for rooms overlooking the pool area or those with poor soundproofing. In addition, some guests mentioned a lack of private beach access and the use of plastic and paper cups instead of china, which detracted from the hotel's overall quality. Despite these issues, the stunning views and generally positive room attributes seem to leave a good impression on many visitors.
The beds at Helnan Royal Hotel - Montazah Gardens generally receive positive feedback from guests. Many reviews highlight the beds as being comfortable with some guests describing them as very comfy or extremely comfortable. The beds are often noted for being large and spacious, contributing to an overall pleasant sleeping experience. Cleanliness is another commonly praised aspect with clean and odorless beds helping to ensure a pleasant stay.
A variety of beds are available, including double and king-sized options, which guests have found to be particularly comfortable. Soft pillows and good quality bed covers were also mentioned, adding to the comfort level.
However, there are a few points of criticism. Some guests reported that the mattresses were not as soft as expected and in several instances, the bed was described as not comfortable. Issues such as worn-out linens, incorrect sizing of bed covers and pillows that could be improved were also noted. In rare cases, beds had more serious issues such as being old and worn out or even infested with bed bugs and fleas, although replacements were provided upon request.
Overall, while most guests find the beds at Helnan Royal Hotel to be comfortable and clean, there are occasional discrepancies in bed quality that the hotel may need to address.
The cleanliness of the Helnan Royal Hotel - Montazah Gardens receives mixed reviews, predominantly leaning towards the positive. Guests frequently praise the clean and spacious rooms, highlighting their spotless condition and general tidiness. The hotel itself is often described as very clean with excellent attention to detail in maintaining cleanliness throughout the property. Visitors commend the housekeeping for keeping the bathrooms and common areas in top-notch condition.
However, there are occasional mentions of specific areas needing improvement. Some guests noted that the pool was not always clean and there were reports of dust due to ongoing construction. The beach also garnered some complaints about cleanliness with some suggesting it required more frequent upkeep. In contrast, the heated swimming pool received a mixed response about its cleanliness and temperature.
While a few reviews pointed out issues like the presence of small insects in rooms and kitchen smells in the lobby, the overall sentiment towards the hotel's cleanliness remains very positive. The friendly and hospitable staff further enhance the experience, contributing to a generally clean and pleasant stay.
The Helnan Royal Hotel in Montazah Gardens is widely praised for its exceptional staff. Guests consistently highlight the friendliness and helpfulness of the employees across all departments, from the front desk and housekeeping to the restaurant and guest relations. Individuals like Miss Yu, Ms. Sahar, Mr. Abdul Latif and Ms. Youana are frequently mentioned for their outstanding service and professionalism. The reception team, including members such as Mr. Fady and Mariam, receives special recognition for their efficient and courteous handling of check-ins, room allocations and resolving guest issues.
Professionalism is a recurring theme in the reviews with staff described as very trained, respectful and accommodating. The housekeeping team is noted for its effectiveness and quick service, contributing to the overall cleanliness and organization of the hotel.
Special thanks and commendations are given to numerous staff members for their extra efforts in making stays enjoyable and hassle-free. The restaurant staff, particularly Chef Amjad Al-Nimr, receive accolades for their attention to guest needs during meals, adding to the positive dining experience.
The staff's ability to work efficiently under pressure while maintaining a friendly and smiling demeanor is frequently appreciated, enhancing the overall guest experience. Despite some isolated complaints about slow service or language barriers, the general consensus is one of high satisfaction with the hospitality provided.
Guests repeatedly express their gratitude for the warm reception and continuous support provided by the Helnan Royal Hotel's team, making it a recommended stay for its superb staff and excellent service.
The Helnan Royal Hotel - Montazah Gardens has received mixed reviews regarding its WiFi service. On a positive note, guests appreciated the good coverage, even extending to the beach and some highlighted that the WiFi was free and offered fast and stable connections throughout the hotel. However, several guests expressed dissatisfaction with the WiFi, describing it as slow, unreliable, spotty and in need of improvement. While there were instances of excellent internet connection, the inconsistency in service was a recurring issue for many visitors.
The Helnan Royal Hotel's spa generally received positive reviews for its excellent services and luxurious treatments. Guests praised the relaxing experience and noted the helpful and professional staff. Many highlighted it as a highly recommended feature of the hotel. However, some reviews mentioned the spa being unavailable due to reconstruction and expressed concerns about the facilities being overpriced or not free. Despite these occasional setbacks, the spa was a standout aspect for many visitors.
The Helnan Royal Hotel - Montazah Gardens offers a gym facility, but it seems to leave some guests wanting more. The gym lacks adequate equipment and requires better maintenance to meet guest expectations. Several reviews expressed the absence of gym facilities, suggesting that this is an area needing considerable improvement. Guests looking forward to a well-equipped gym may need to adjust their expectations while staying at this hotel.
Guests frequently comment on the swimming pool at Helnan Royal Hotel - Montazah Gardens. Describing it as small, many guests note that the pool tends to get crowded, especially given its size relative to the number of guests. Despite its limited space, the pool's cleanliness receives mixed reviews—while some guests found it clean and well-maintained, others felt it needed improvement and didn't always meet hygiene expectations.
When it comes to temperature, the pool receives praise for being heated, particularly appreciated by children. However, some guests experienced an unheated pool, especially during colder months, which was less favorable. The poolside area is noted to be slippery and lacks shaded seating, which might be a concern for some visitors.
Overall, while the pool presents a cozy and enjoyable experience for kids, its size and occasional cleanliness issues leave room for improvement. The hotel's beachfront location serves as a compensatory attraction for those seeking a more expansive and cleaner swimming experience.
Nestled in the picturesque Montazah Gardens, Helnan Royal Hotel offers guests proximity to a beachfront that garners mixed reviews. Visitors appreciate the private beach area which is part of the hotel's amenities, describing it as a very nice spot with wonderful views of the sea. Some guests highlight that the beach is clean and commend the expansive views from the shoreline.
However, the general consensus points to the beach being quite small and often crowded, especially during peak seasons. There are repeated mentions of cleanliness issues with some guests noting the presence of plastic trash and murky, muddy waters. The limited sandy area and the lack of available seating further diminish the beach's appeal. Additionally, some reviews note that the beachfront is taken up by a water sports club, limiting accessible areas for hotel guests.
It's evident that while some guests enjoy the serene setting and beautiful vistas, others believe the beach could benefit from more active cleaning and better maintenance. Access to the beach is also described as somewhat difficult with narrow and occasionally hazardous paths. Despite these drawbacks, those who prioritize a beachfront location may still find the scenic views and private beach area valuable elements of their stay.
Helnan Royal Hotel - Montazah Gardens offers a range of parking options with a mix of both praise and concerns from guests. On the positive side, many appreciated the availability of free parking spaces and noted that the parking area is sizable and spacious. The convenience of the parking location, being close to the hotel, was also highlighted as a favorable point. However, several reviews mentioned that the parking is sometimes unavailable due to parties and weddings occupying the spaces.
A recurring concern among guests is the additional fee for parking, which is 50 EGP per night. Some felt this charge should have been disclosed during booking, as it came as an unwelcome surprise. There were mentions of the parking being easy to access, but the lack of shaded areas and valet service was a downside.
The arrangement and management of the parking lot received mixed feedback; while some found it adequate, others pointed out that it didn't meet their expectations and called for better organization and more spaces. Despite these issues, free parking remains a notable feature, though improvements are desired to enhance the overall guest experience.
Helnan Royal Hotel - Montazah Gardens has garnered mixed reviews regarding family activities, yet it maintains a generally positive reputation among families. Parents appreciated the family-friendly atmosphere and the welcoming nature of the staff. The accommodations are considered safe and suitable for children, contributing to happy stays for many families. The beautiful views from the hotel were also a highlight, enhancing the overall experience.
Feedback indicates a quiet, serene environment and commendable service that many families found appealing, often extending their stay. However, several reviews noted a lack of specific activities and entertainment tailored for children, which detracted from the overall experience for some guests. Service delays and issues with parking were also areas of concern. Despite these drawbacks, families valued the hotel's supportive environment, particularly for guests with elderly members.
Overall, Helnan Royal Hotel seems to be a solid choice for families seeking a relaxed and welcoming place to stay, even though improvements in children's activities and parking facilities would enhance the experience significantly.
The Helnan Royal Hotel - Montazah Gardens offers a picturesque location and stunning views, making it an attractive option for those seeking an upscale stay in Alexandria. The establishment is described as sophisticated and prestigious, creating a generally comfortable and friendly atmosphere for guests.
However, it appears that the facilities and services fall short of the five-star rating it claims. Guests have expressed that the hotel does not meet the high expectations typically associated with a five-star standard. The limited breakfast buffet and specific issues such as a broken coffee machine and cold pastries have been notable disappointments. Additionally, there are complaints regarding the adequacy of staff numbers, which sometimes result in slow check-in processes and overall inefficiency in service.
The disparity between the luxurious impression of the location and the service provided seems to be a recurring theme. Although some aspects of the stay are pleasurable, the gaps in service quality and facility maintenance suggest that the hotel would be better categorized as a three-star rather than a five-star establishment. The overall value for money also falls under scrutiny with several reviews indicating that the cost does not correlate with the services offered.
Helnan Royal Hotel - Montazah Gardens offers a variety of amenities that cater well to business travelers. Visitors highlighted the hotel's quiet environment, making it an excellent option for work trips. The establishment boasts plenty of car parking and adequate workspaces, ensuring convenience for those with business needs. Guests found the conference facilities advanced and the hotel accommodations ideal for business-related stays.
The staff received positive feedback for being trained and courteous, which contributes to a satisfactory experience for business travelers. Despite some issues with the business center being out of operation, the overall service and facilities, including meeting rooms and spaces for business events, are regarded as good. Additionally, the hotel provides business services at reasonable prices, making it a suitable choice for business trips.
However, it's worth noting that the WiFi service has been criticized for being very slow, which may be a significant drawback for those relying heavily on internet connectivity. Despite this, the hotel generally caters well to business guests with good facilities and services that meet their needs.
While the Helnan Royal Hotel at Montazah Gardens offers some commendable features for guests with disabilities, certain aspects pose significant challenges. The wide terrace and large parking area are positive points and the hotel's infrastructure is generally supportive for differently-abled guests, fully accommodating wheelchair users with well-thought-out accessibility features. However, the absence of an elevator to access the pool area and the difficult entry-exit layout create notable obstacles. Accessibility issues extend to the hotel's club areas and ongoing road renovations outside the hotel further complicate access with unfinished, unpaved roads making arrival challenging. Despite being rated as accessible, these factors collectively result in a mixed experience for guests with disabilities.
The outdoor pool at Helnan Royal Hotel - Montazah Gardens garnered mixed feedback from guests. Positively, many appreciated the clean and pleasant conditions of the pool, describing it as great and nice. The pool is a refreshing spot, especially during the summer months and it offers ample space for relaxation. The pool is heated for winter use, ensuring it remains comfortable year-round. However, some reviews pointed out areas needing improvement, mentioning that the swimming pool felt small and was not always in working order. There were also comments about the timing of pool cleaning being late. Despite these issues, the overall impression of the outdoor pool remains favorable among guests.
Helnan Royal Hotel - Montazah Gardens proves to be an excellent choice for honeymooners with multiple guests praising it as a great honeymoon destination. The hotel is described as very elite and luxurious, making it ideal for honeymoon couples seeking an upscale experience. While there was a mention of requested flowers and decor not being provided, the overall sentiment is that the venue is well-suited for a romantic getaway. The hotel's luxurious atmosphere and romantic setting contribute to its reputation as an excellent choice for those starting their new life together.
Nestled in the Montazah Gardens, Helnan Royal Hotel exudes luxury and elegance, setting the stage for a memorable stay. Guests consistently praise the hotel for its classy vibes and high-end facilities, mentioning that it is worth every penny. A stay here is characterized by luxurious and comfortable rooms that ensure a restful experience. Many travelers refer to it as a very elite and luxury hotel, living up to its five-star rating.
Amidst the plush interiors, cleanliness stands out, adding to the overall appeal of this upscale establishment. The views from the hotel are described as superior to others, complementing the luxury offered within its walls. While one might encounter mixed opinions regarding its royal status, the general consensus affirms that the hotel's level of luxury is impressive, if not impeccable. In summary, Helnan Royal Hotel in Montazah Gardens delivers an opulent experience, promising both comfort and grandeur.
Helnan Royal Hotel - Montazah Gardens offers a romantic haven for couples seeking a getaway. Guests highlight the romantic ambiance and the hotel's great location, perfect for a romantic vacation. The setting exudes romance with some mentioning personalized touches like room decorations for special anniversaries. The hotel's emphasis on relaxation also enhances the overall romantic experience. Additionally, the helpful staff contribute to making stays special and memorable.
Helnan Royal Hotel - Montazah Gardens offers an exceptional beachfront location. Guests consistently praise the breathtaking sea views and the easy access to the beach. The hotel's position directly on the oceanfront allows for stunning vistas and the convenience of being as close as possible to the sea. The beach area is frequently described as very nice with private beach access providing guests with a more exclusive experience. Many reviews highlight the cleanliness of both the beach and the pool. The outdoor seating by the sea is also noted for being especially lovely. Rooms often offer beachfront views overlooking the palace gardens, adding to the scenic experience. Though some mention construction work limiting views and a small beach area, overall, the beachfront location stands out as a major advantage with the private beach often not being crowded and considered one of the best in Alexandria.
Location Show Map
Location
Despite some challenges with ongoing construction in the surrounding area, which have made access difficult and the approach roads unpaved and dusty, most visitors agree that the hotel's location is unbeatable. The proximity to the Montaza Palace and its well-maintained park enhances the historical and cultural value of the stay. Additionally, the private beach is mentioned as a standout feature, offering cleanliness and beauty that far surpasses other local options.
Friendly and professional staff, particularly noted individuals like Ms. Sahar at reception and Youana from guest relations, contribute to a welcoming and hassle-free experience. The hotel's cleanliness, classic style and renovation efforts also receive positive remarks, further enhancing the guest experience.
In conclusion, while the surrounding construction may inconvenience some visitors, the exceptional location, stunning views and excellent service make the Helnan Royal Hotel a prime choice for those seeking a serene and scenic getaway in Alexandria.
Breakfast
However, some guests have mentioned that the breakfast could benefit from more variety in terms of options, especially healthier choices and fruits. There were also comments about the need for better organization, less crowding and ensuring that dishes are freshly cooked and adequately refilled. A few reviews indicated that the quality and service of the breakfast didn't always meet the five-star expectations with occasional instances of food being cold or the offerings being basic. Despite these criticisms, the friendly staff and the overall pleasant breakfast experience have left a positive impression on many guests.
Dinner
Despite these positives, a significant number of guests found the dinner options limited and uninspiring. The variety in the menus needed improvement and guests often felt that the dinner options did not meet the standards expected of a 5-star hotel. High food prices were a recurring complaint, particularly when the quality was perceived as poor and not matching the cost.
Service levels at the restaurants were another sore point. Some guests noted that the service was slow and unprofessional, exacerbated by overcrowded venues and a lack of waitstaff. The dining experience suffered due to these service delays.
In terms of specific dishes, while some enjoyed great quality and delicious food, others were disappointed by the subpar and sometimes reheated meals. The pizza, though praised by some, was also described as awful by others. Beef fillet and other meals at the Alexandrina Restaurant, aside from breakfast, received notably low marks.
Overall, while some diners found joy in the culinary offerings, especially at the Italian restaurant, inconsistencies in food quality, limited variety, high prices and poor service overshadowed the dinner experience for many guests at the Helnan Royal Hotel - Montazah Gardens. Improvements in these areas could significantly enhance dining satisfaction.
Rooms
Several rooms feature balconies with amazing views, adding to the appeal. Amenities such as ample free coffee and tea, as well as good room service, contributed positively to the guest experience. Some rooms were noted for being spacious and well-equipped, earning descriptions such as very clean and comfortable, fantastic and perfect.
However, the hotel has a number of drawbacks that affect the room experience. Some rooms were described as old and in need of renovation with outdated decorations and furniture. Issues with cleanliness were noted in a few cases, particularly in the bathrooms, which some guests found to be small and not very hygienic. Problems with room maintenance, such as non-working air conditioning and poorly insulated doors, also surfaced in the reviews.
Noise was another concern, especially for rooms overlooking the pool area or those with poor soundproofing. In addition, some guests mentioned a lack of private beach access and the use of plastic and paper cups instead of china, which detracted from the hotel's overall quality. Despite these issues, the stunning views and generally positive room attributes seem to leave a good impression on many visitors.
Beds
A variety of beds are available, including double and king-sized options, which guests have found to be particularly comfortable. Soft pillows and good quality bed covers were also mentioned, adding to the comfort level.
However, there are a few points of criticism. Some guests reported that the mattresses were not as soft as expected and in several instances, the bed was described as not comfortable. Issues such as worn-out linens, incorrect sizing of bed covers and pillows that could be improved were also noted. In rare cases, beds had more serious issues such as being old and worn out or even infested with bed bugs and fleas, although replacements were provided upon request.
Overall, while most guests find the beds at Helnan Royal Hotel to be comfortable and clean, there are occasional discrepancies in bed quality that the hotel may need to address.
Cleanliness
However, there are occasional mentions of specific areas needing improvement. Some guests noted that the pool was not always clean and there were reports of dust due to ongoing construction. The beach also garnered some complaints about cleanliness with some suggesting it required more frequent upkeep. In contrast, the heated swimming pool received a mixed response about its cleanliness and temperature.
While a few reviews pointed out issues like the presence of small insects in rooms and kitchen smells in the lobby, the overall sentiment towards the hotel's cleanliness remains very positive. The friendly and hospitable staff further enhance the experience, contributing to a generally clean and pleasant stay.
Staff
Professionalism is a recurring theme in the reviews with staff described as very trained, respectful and accommodating. The housekeeping team is noted for its effectiveness and quick service, contributing to the overall cleanliness and organization of the hotel.
Special thanks and commendations are given to numerous staff members for their extra efforts in making stays enjoyable and hassle-free. The restaurant staff, particularly Chef Amjad Al-Nimr, receive accolades for their attention to guest needs during meals, adding to the positive dining experience.
The staff's ability to work efficiently under pressure while maintaining a friendly and smiling demeanor is frequently appreciated, enhancing the overall guest experience. Despite some isolated complaints about slow service or language barriers, the general consensus is one of high satisfaction with the hospitality provided.
Guests repeatedly express their gratitude for the warm reception and continuous support provided by the Helnan Royal Hotel's team, making it a recommended stay for its superb staff and excellent service.
Wi-Fi
Spa
Gym
Pool
When it comes to temperature, the pool receives praise for being heated, particularly appreciated by children. However, some guests experienced an unheated pool, especially during colder months, which was less favorable. The poolside area is noted to be slippery and lacks shaded seating, which might be a concern for some visitors.
Overall, while the pool presents a cozy and enjoyable experience for kids, its size and occasional cleanliness issues leave room for improvement. The hotel's beachfront location serves as a compensatory attraction for those seeking a more expansive and cleaner swimming experience.
Beach
However, the general consensus points to the beach being quite small and often crowded, especially during peak seasons. There are repeated mentions of cleanliness issues with some guests noting the presence of plastic trash and murky, muddy waters. The limited sandy area and the lack of available seating further diminish the beach's appeal. Additionally, some reviews note that the beachfront is taken up by a water sports club, limiting accessible areas for hotel guests.
It's evident that while some guests enjoy the serene setting and beautiful vistas, others believe the beach could benefit from more active cleaning and better maintenance. Access to the beach is also described as somewhat difficult with narrow and occasionally hazardous paths. Despite these drawbacks, those who prioritize a beachfront location may still find the scenic views and private beach area valuable elements of their stay.
Parking
A recurring concern among guests is the additional fee for parking, which is 50 EGP per night. Some felt this charge should have been disclosed during booking, as it came as an unwelcome surprise. There were mentions of the parking being easy to access, but the lack of shaded areas and valet service was a downside.
The arrangement and management of the parking lot received mixed feedback; while some found it adequate, others pointed out that it didn't meet their expectations and called for better organization and more spaces. Despite these issues, free parking remains a notable feature, though improvements are desired to enhance the overall guest experience.
Family
Feedback indicates a quiet, serene environment and commendable service that many families found appealing, often extending their stay. However, several reviews noted a lack of specific activities and entertainment tailored for children, which detracted from the overall experience for some guests. Service delays and issues with parking were also areas of concern. Despite these drawbacks, families valued the hotel's supportive environment, particularly for guests with elderly members.
Overall, Helnan Royal Hotel seems to be a solid choice for families seeking a relaxed and welcoming place to stay, even though improvements in children's activities and parking facilities would enhance the experience significantly.
5 Star
However, it appears that the facilities and services fall short of the five-star rating it claims. Guests have expressed that the hotel does not meet the high expectations typically associated with a five-star standard. The limited breakfast buffet and specific issues such as a broken coffee machine and cold pastries have been notable disappointments. Additionally, there are complaints regarding the adequacy of staff numbers, which sometimes result in slow check-in processes and overall inefficiency in service.
The disparity between the luxurious impression of the location and the service provided seems to be a recurring theme. Although some aspects of the stay are pleasurable, the gaps in service quality and facility maintenance suggest that the hotel would be better categorized as a three-star rather than a five-star establishment. The overall value for money also falls under scrutiny with several reviews indicating that the cost does not correlate with the services offered.
Business
The staff received positive feedback for being trained and courteous, which contributes to a satisfactory experience for business travelers. Despite some issues with the business center being out of operation, the overall service and facilities, including meeting rooms and spaces for business events, are regarded as good. Additionally, the hotel provides business services at reasonable prices, making it a suitable choice for business trips.
However, it's worth noting that the WiFi service has been criticized for being very slow, which may be a significant drawback for those relying heavily on internet connectivity. Despite this, the hotel generally caters well to business guests with good facilities and services that meet their needs.
Accessible
Outdoor Pool
Honeymoon
Luxury
Amidst the plush interiors, cleanliness stands out, adding to the overall appeal of this upscale establishment. The views from the hotel are described as superior to others, complementing the luxury offered within its walls. While one might encounter mixed opinions regarding its royal status, the general consensus affirms that the hotel's level of luxury is impressive, if not impeccable. In summary, Helnan Royal Hotel in Montazah Gardens delivers an opulent experience, promising both comfort and grandeur.
Romantic
Beachfront
Yes, Helnan Royal Palestine Hotel - Montazah Gardens has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Helnan Royal Palestine Hotel - Montazah Gardens.
No, Helnan Royal Palestine Hotel - Montazah Gardens doesn't allow dogs.
Yes, parking facilities are available at Helnan Royal Palestine Hotel - Montazah Gardens.
Yes, Helnan Royal Palestine Hotel - Montazah Gardens has a gym.
Location Show Map
More Options
