InfoSummary of reviewsCity Express by Marriott Tapachula receives numerous positive reviews for its superb location, which is both convenient and accessible. Guests appreciate its central positioning near the airport, surrounded by various restaurants, shops and entertainment options. The safety and peacefulness of the area also contribute to a comfortable stay. The hotel provides essential amenities like a gym and a swimming pool and the modern facilities add to the overall guest experience.
The breakfast experiences receive mixed reviews. Positive feedback highlights the delicious and diverse selection of fruits and coffee with the complimentary meal being appreciated for its presentation and service. However, there are suggestions for improving the variety and freshness of the options.
Guest sentiments about the rooms are largely favorable regarding their comfort, cleanliness and modern minimalist decor. The spaciousness and comfortable beds are noted strengths, though some guests found the rooms smaller than expected and faced issues like inadequate ventilation and occasional bugs. Cleanliness is also inconsistent with some guests encountering dirty areas and worn-out bedding.
The staff receives mixed reviews. Positive remarks highlight the friendliness and attentiveness of certain members, especially in housekeeping and the breakfast buffet. However, the reception staff often receives criticism for unprofessionalism, rudeness and poor customer service, reflecting significant areas needing improvement.
Wi-Fi connectivity is another area with varied experiences. Some guests praise the internet service, noting it as the best among Chiapas hotels, while others face frequent outages and poor performance, indicating a need for more reliable service.
The pool generally disappoints with guests mentioning poor maintenance and cleanliness. Issues like murky water, larvae, mold and a neglected pool area are frequently reported. Similarly, the parking situation is problematic due to the shared spaces with nearby establishments, leading to inconvenience and safety concerns.
Feedback on the beds is mixed with some guests praising their comfort and others finding them hard or lumpy. Bedding quality and cleanliness are also inconsistent, affecting overall comfort.
Though classified as a four-star hotel, some guests feel the service and overall experience fall short of this rating. Nonetheless, the hotel maintains good service and practicality, earning it commendations from many visitors, despite the challenges.
Overall, City Express by Marriott Tapachula is a convenient and comfortable choice for travelers with notable strengths in location and amenities, though it could benefit from improvements in breakfast variety, room cleanliness, staff interactions and pool and parking facilities. Show more
InfoSummary of reviewsHoliday Inn Express Tapachula by IHG, receives high praise for its strategic and convenient location. Situated near a shopping mall with various dining and shopping options, including a Walmart and numerous restaurants, the hotel offers seamless access to amenities, enhancing the overall guest experience. The close proximity to the airport adds further convenience for travelers. Guests enjoy a quiet and relaxing environment, free from external noise, supported by clean and comfortable facilities with many noting the excellent beds and pillows.
The hotel's breakfast is a standout feature with guests frequently complimenting the variety, quality and taste of the offerings. The excellent buffet caters well to different preferences, providing a strong start to the day. The breakfast's inclusion in the room rate is deemed appropriate and appreciated, contributing to a positive experience.
Rooms at the hotel are highlighted for their comfort, cleanliness and spaciousness. Guests often note the efficient air conditioning and well-maintained amenities such as refrigerators and microwaves, contributing to a restful environment. Although some minor maintenance issues are occasionally mentioned, these do not significantly impact the overall positive impressions of the rooms.
Cleanliness is another positively remarked aspect with guests commending the well-maintained rooms and common areas. While there are occasional lapses noted, such as overlooked cleaning details and a noisy cleaning staff, the overall feedback on cleanliness remains good. The hotel's pool area is also frequently praised for its cleanliness.
The staff at Holiday Inn Express Tapachula stand out for their friendliness and attentiveness. Guests consistently highlight the excellent service provided by the receptionists and housekeeping staff, describing the overall customer service as superb, professional and kind. Despite one or two mentions of slow check-ins, the staff's considerate and accommodating nature leaves a lasting positive impression.
The hotel’s parking facilities are well-received for their spaciousness and safety. Guests appreciate the ample and shaded parking areas, although some challenges arise during busy events. Overall, the parking situation adds to the convenience of the stay.
Families find the hotel to be a friendly destination with clean and enjoyable amenities such as the well-signposted pool area. The convenience of nearby shopping and dining options adds to the family-friendly atmosphere. Despite minor issues like towel availability, the hotel is considered a great choice for family vacations.
In summary, Holiday Inn Express Tapachula by IHG, offers a highly recommended stay with its strategic location, exceptional staff, comfortable rooms and excellent breakfast, catering well to both business and leisure travelers. Show more
InfoSummary of reviewsOne Tapachula is a hotel highly appreciated for its superb location in the heart of Tapachula, making it an ideal choice for both leisure and business travelers. Guests consistently commend its proximity to shopping centers, dining venues, and attractions, as well as its convenience for travelers needing quick access to the airport. The hotel strikes a balance between tranquility and accessibility, offering a peaceful respite amidst the city's vibrancy.
Cleanliness and comfort are standout features at One Tapachula, with guests frequently praising the well-maintained facilities and modern amenities. Despite rooms being on the smaller side, they are cozy, clean, and provide all necessary conveniences, making them suitable for a restful stay. Some may find the limited space a snug fit for larger groups, yet cleanliness and comfort are consistently high points.
The hotel's breakfast offers a selection of fresh fruit, juice, and coffee, generally satisfying guests with its basic, yet palatable offerings. Although the menu lacks variety and some guests suggest it could be expanded, the quality of food is well-regarded. Cleanliness is also highlighted in common areas, contributing to a pleasant dining experience.
Exceptional service from the friendly and responsive staff significantly enhances guests' experiences. The front desk team and other staff members, such as Leandro, are frequently mentioned for their helpfulness and attentiveness, ensuring a welcoming atmosphere. The service quality at One Tapachula is highly rated, with the staff swiftly addressing any issues.
The beds receive mixed feedback; while many guests appreciate their comfort and the quality of the pillows, others note that they are smaller than expected. However, the hotel remains a solid choice for travelers prioritizing location, cleanliness, and good service, offering a satisfying accommodation experience overall. Show more
InfoSummary of reviewsPlaza Inn Express garners overall positive feedback, primarily for its outstanding location, cleanliness and comfort. Guests frequently praise its strategic positioning close to shops, mini markets and food outlets, deeming it ideal for both leisure and business travelers. The hotel’s cleanliness is consistently highlighted with high standards maintained in both rooms and bathrooms, contributing to a comfortable stay.
The breakfast experience receives mixed reviews. Many guests appreciate its simplicity, good value and tasty offerings, while others feel it lacks variety and adequate service. Nonetheless, the breakfast is generally regarded as satisfactory.
The rooms at Plaza Inn Express are noted for their spaciousness, comfort and excellent water pressure. Super comfortable beds and well-maintained facilities ensure a relaxing environment, although some guests have reported issues with older bathroom fixtures and smaller bed sizes.
Staff at the hotel are widely commended for their attentiveness, friendliness and ability to communicate in English, enhancing the guest experience. However, there are occasional mentions of the need for improved guest interactions and internet service.
The hotel's Wi-Fi receives mixed feedback with some praising its quality and others citing connectivity issues. Despite these minor drawbacks, the comfortable bedding, combined with the hotel’s clean and convenient environment, makes Plaza Inn Express a reliable and appealing choice for a stay. Show more
InfoSummary of reviewsHotel San Francisco receives considerable appreciation for its prime location in the heart of Tapachula, offering convenient access to shopping, dining, and attractions, making it an excellent base for exploring the city. This strategic positioning, paired with attentive service, enhances the overall experience for guests. Dining at the hotel is frequently praised, with the breakfast buffet standing out for its quality and variety, featuring delicious Mexican dishes that delight many guests. The inclusion of breakfast in the room rate adds value to the stay. Dinner offerings at the Veranda Restaurant are also noted for their quality and friendly service, although some diners experienced inconsistencies.
Many guests commend the hotel's cleanliness, with special recognition for the diligent cleaning staff. The rooms, while clean and occasionally spacious, present a mixed experience. Positive aspects include comfort in some accommodations, but concerns are raised about outdated decor, uncomfortable beds, and maintenance issues like poor odor management and dysfunctional amenities. The internet service also receives mixed feedback, with guests experiencing varying connectivity quality.
The staff at Hotel San Francisco generally receive high marks for their friendliness and attentive service, contributing significantly to a pleasant atmosphere. Reception desk inconsistencies are noted but do not overshadow the positive staff interactions. The pool area offers a relaxing environment, albeit with occasional cleanliness concerns and size limitations. Parking is convenient, with a spacious lot and attentive morning service, though some guests point out challenges such as limited spaces and rodent concerns in adjacent facilities.
Overall, Hotel San Francisco is valued for its advantageous location, excellent breakfast, and dedicated service, but it faces challenges in room accommodations, bed quality, and wifi reliability. With minor enhancements in these areas, it could elevate the guest experience considerably. Show more
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