Comfort Inn West
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Summary of reviewsComfort Inn West is nestled in a prime location in the heart of Edmonton, making it an ideal choice for both leisure and business travelers. Guests frequently commend its convenient proximity to West Edmonton Mall, numerous restaurants and shopping facilities. This central location also offers easy connectivity to major routes and highways, facilitating effortless navigation around the city. Despite its industrial exterior, visitors are pleasantly surprised by the clean, comfortable rooms and the generally helpful staff.
The hotel provides a free breakfast, although the service has received mixed feedback. Some guests appreciated the meal and the real coffee offered at a neighboring restaurant, while others faced confusion regarding availability and inclusivity, leading to missed meals and dissatisfaction with the variety and quality of options.
The rooms at Comfort Inn West are generally praised for their cleanliness and spaciousness with some featuring charming balconies. Essential amenities like fridges and microwaves are provided, although there have been occasional functional issues with certain appliances and challenges with room lighting. Despite some reports of outdated decor and minor cleanliness setbacks, the quiet rooms offer a good night's sleep. However, thin walls and sound insulation occasionally lead to disturbances from neighboring rooms. The ground-floor rooms with sliding doors are particularly appreciated by pet owners for easy access to the parking lot.
Reviews on cleanliness are also somewhat mixed. Many guests highlight the clean and tidy rooms, especially praising the condition of the beds and bathrooms. Nonetheless, there were specific complaints about dirty carpets, stained mattresses and incomplete housekeeping services, indicating areas for improvement.
The staff at Comfort Inn West generally receive high marks for their friendliness, helpfulness and professionalism. Many guests note exceptional assistance from staff members, although issues with front desk professionalism and communication do surface intermittently.
Guests have had varying experiences with the hotel's free WiFi. While some found it reliable, others struggled with weak signals and connectivity, particularly in rooms. Parking, on the other hand, is lauded for its convenience and ample space, although some guests found the parking conditions challenging, especially for larger vehicles and in poorly lit areas.
The beds at Comfort Inn West offer a mixed experience. Many guests enjoy a comfortable rest with quality pillows and bedding, while others find the beds uncomfortably hard and firm, affecting their sleep quality.
For a three-star accommodation, Comfort Inn West provides good value, offering clean, bright and cozy rooms at reasonable prices. While certain amenities and services could use enhancement, the overall experience is positive for travelers seeking basic, comfortable lodging without luxurious expectations.
Comfort Inn West is also pet-friendly with designated rooms and direct access to the parking lot from the ground floor, simplifying stays for those with dogs. However, cleanliness concerns and noise disruptions in pet-friendly areas and the lack of nearby dog parks are noted drawbacks. Despite these issues, the hotel’s pet-friendly policies and amenities cater adequately to those traveling with pets.
Overall, Comfort Inn West provides a satisfactory stay with a great location, friendly staff and decent amenities, making it a preferred choice for many visitors.
Categories
The hotel provides a free breakfast, although the service has received mixed feedback. Some guests appreciated the meal and the real coffee offered at a neighboring restaurant, while others faced confusion regarding availability and inclusivity, leading to missed meals and dissatisfaction with the variety and quality of options.
The rooms at Comfort Inn West are generally praised for their cleanliness and spaciousness with some featuring charming balconies. Essential amenities like fridges and microwaves are provided, although there have been occasional functional issues with certain appliances and challenges with room lighting. Despite some reports of outdated decor and minor cleanliness setbacks, the quiet rooms offer a good night's sleep. However, thin walls and sound insulation occasionally lead to disturbances from neighboring rooms. The ground-floor rooms with sliding doors are particularly appreciated by pet owners for easy access to the parking lot.
Reviews on cleanliness are also somewhat mixed. Many guests highlight the clean and tidy rooms, especially praising the condition of the beds and bathrooms. Nonetheless, there were specific complaints about dirty carpets, stained mattresses and incomplete housekeeping services, indicating areas for improvement.
The staff at Comfort Inn West generally receive high marks for their friendliness, helpfulness and professionalism. Many guests note exceptional assistance from staff members, although issues with front desk professionalism and communication do surface intermittently.
Guests have had varying experiences with the hotel's free WiFi. While some found it reliable, others struggled with weak signals and connectivity, particularly in rooms. Parking, on the other hand, is lauded for its convenience and ample space, although some guests found the parking conditions challenging, especially for larger vehicles and in poorly lit areas.
The beds at Comfort Inn West offer a mixed experience. Many guests enjoy a comfortable rest with quality pillows and bedding, while others find the beds uncomfortably hard and firm, affecting their sleep quality.
For a three-star accommodation, Comfort Inn West provides good value, offering clean, bright and cozy rooms at reasonable prices. While certain amenities and services could use enhancement, the overall experience is positive for travelers seeking basic, comfortable lodging without luxurious expectations.
Comfort Inn West is also pet-friendly with designated rooms and direct access to the parking lot from the ground floor, simplifying stays for those with dogs. However, cleanliness concerns and noise disruptions in pet-friendly areas and the lack of nearby dog parks are noted drawbacks. Despite these issues, the hotel’s pet-friendly policies and amenities cater adequately to those traveling with pets.
Overall, Comfort Inn West provides a satisfactory stay with a great location, friendly staff and decent amenities, making it a preferred choice for many visitors.
Hotel Taking Steps Towards Sustainability
This hotel is an eco-certified property and participates in the Green Key Global program, which assesses a property's impact on the environment, community, cultural heritage, and local economy.
3-Star Hotel
This hotel provides affordable accommodations with essential amenities. It is a suitable choice for travelers looking for a budget-friendly option without sacrificing comfort and convenience.
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Guest Reviews
Nestled in a prime spot, Comfort Inn West offers travelers an enviable location in the heart of Edmonton. Whether visiting for leisure or business, guests frequently commend the hotel's convenient proximity to a plethora of attractions and amenities. The standout feature is its closeness to the famed West Edmonton Mall, making it an ideal lodging choice for avid shoppers and entertainment seekers alike.
Numerous restaurants and shopping facilities surround the hotel, ensuring guests have easy access to dining options and essential services. The hotel is also noted for its easy connectivity, allowing guests to navigate effortlessly to various parts of the city, including major routes and highways. Despite its industrial exterior, visitors are pleased to find clean, comfortable rooms and helpful staff within.
The central location proves especially beneficial for those attending events or visiting nearby businesses, adding a layer of convenience to any trip. The accessibility and abundance of nearby amenities, combined with affordable rates, make Comfort Inn West a preferred choice for many returning visitors.
Comfort Inn West seems to have left several guests with mixed feelings about their breakfast offerings. While some appreciated the free breakfast and enjoyed their meal at a neighboring restaurant that served real coffee, many others faced confusion and disappointment. Several guests noted a lack of clear information about the availability and inclusiveness of the breakfast during check-in, leading to missed meals. Some found the breakfasts insufficient, referred to as just a bag breakfast or wished for more varied options. There were also complaints about the quality of the lobby coffee. Overall, although there are positive mentions, a significant number of guests felt that the breakfast service at Comfort Inn West could use improvement in both communication and quality.
Despite its older exterior, Comfort Inn West offers rooms that are generally clean and comfortable, providing a pleasant stay for guests. Many reviewers appreciated the spaciousness of the rooms with some noting the ample space and large bathrooms. A standout feature is the balcony in certain rooms, adding an extra touch of charm.
The rooms were generally praised for their cleanliness, although there were a few instances of higher cleaning standards needed, such as dust on pictures and occasional cobwebs. While the rooms are described as comfortable and cozy, some guests mentioned that they felt slightly outdated and the carpets in particular drew some criticism for being dirty and needing replacement.
Comfort Inn West offers quiet rooms, which many guests found ideal for a good night's sleep. However, thin walls and poor sound insulation were reported, leading to disturbances from neighboring rooms. Pet-friendly accommodations are available, though some guests felt they were not entirely hygienic.
The hotel provides basic amenities such as a fridge and microwave in the rooms, but there were complaints about non-functional appliances like fridges and ice machines. The air conditioning can be loud and tricky to operate. Additionally, limited lighting in the rooms made them feel dark and somewhat uninviting for some guests.
Several guests highlighted the convenience of the ground-floor rooms with sliding doors that offered direct access to the parking lot, which is great for those traveling with pets. Without an elevator, carrying luggage to upper floors can be a challenge.
Despite some minor issues, Comfort Inn West delivers a satisfactory stay with clean, spacious rooms and a good level of comfort, located conveniently close to West Edmonton Mall.
Comfort Inn West offers a mix of experiences when it comes to their beds. Some guests found the queen beds to be comfortable and appreciated the soft, puffy pillows and cotton-soft bed linen, which made for a very relaxing and restful night's sleep. Many reviewers mentioned comfy beds and great pillows, highlighting good rest as a strong point of their stay. Notably, clean sheets and super soft bedding enhanced the sleeping experience for some visitors.
However, there are significant criticisms as well. Several guests pointed out that the beds were hard, firm and flat with some describing them as being as hard as concrete or a rock. This led to discomfort and sore backs for certain individuals. Others encountered problems with stained, small or old bedspreads and even noted issues like torn mattresses and cigarette burns on sheets. The beds' firmness seemed to be a common complaint, making for an inconsistent sleep quality across different stays.
While the comfortable mattresses and pillows received praise from some, it's clear that the overall quality of the bedding at Comfort Inn West varied widely, leaving certain guests unsatisfied with their accommodations.
The cleanliness of Comfort Inn West has garnered mixed reactions from guests. On the positive side, many reviewers praised the clean and tidy rooms, mentioning that the facility was generally well-maintained and comfortable. Multiple guests found their rooms to be clean organized and spacious, noting that the hallways were also kept clean. The cleanliness of the rooms, especially beds and bathrooms, was frequently highlighted. Guests appreciated the overall clean environment and good cleaning practices that were observed by the hotel staff.
However, some concerns were also raised. Several guests pointed out specific cleanliness issues such as dirty rugs, stained mattresses and sticky floors. Complaints about unclean bathrooms, thick soap scum on faucets and hair in tubs were noted. There were also mentions of incomplete housekeeping duties, including unemptied garbage bins, dirty linens and a lack of regular room maintenance during stays. Some guests found the general cleanliness standards not up to par with observations of cigarette smells and old soap left in rooms.
Overall, while many guests found the Comfort Inn West to be clean and comfortable, there were notable exceptions and areas cited for improvement in their housekeeping services.
Guests' experiences with the staff at Comfort Inn West present a mixed picture. Most consistently, the room service and staff in general have received high praise for their friendliness, helpfulness and professionalism. Many guests were welcomed by very friendly, accommodating and knowledgeable staff who provided excellent and attentive customer service. Specific mentions highlight the consistent courtesy and positive attitude of the staff with some noting exceptional assistance during check-in and other interactions.
However, there are notable concerns regarding the front desk team. Several reviews mention unfriendliness, professionalism issues and instances where the staff appeared rude or unhelpful. Communication issues also surfaced, contributing to confusion and dissatisfaction. There were also complaints about staff not being available, especially at the reception and instances of a lack of smiles and welcoming gestures.
Despite these issues, the overall sentiment expresses that many staff members strive to provide a pleasant and hospitable environment. While there are areas needing improvement, especially at the front desk, the positive interactions with many staff members leave a lasting impression on the guests.
Guests have had mixed experiences with the WiFi at Comfort Inn West. While some visitors found the WiFi worked well in their rooms and appreciated the free internet access, others encountered several issues. There were recurring complaints about having to repeatedly log in, weak signals and overall poor connectivity. In some cases, WiFi was only accessible in common areas downstairs rather than in the rooms and even when connected, guests reported struggling to browse websites. Concerns were also raised about the security of the WiFi network. Despite these challenges, some occupants did note that both cable and internet functioned without problems.
Comfort Inn West offers a range of parking experiences for its guests. Many visitors appreciate the accessibility and size of the parking area, noting that there is ample parking available and that the parking lot entrance is straightforward to navigate. Free parking is a notable perk and some guests highlight the convenience of having parking spaces close to the property, even allowing for easy access from rooms for pet owners.
However, some concerns have been mentioned. The parking lot can be tight, making it challenging for those with larger vehicles like trucks. Additionally, the entrance can be difficult to find, especially after dark. Safety concerns were raised about the back parking area, which some guests described as poorly lit. The overall condition of the parking lot also received mixed feedback with mentions of it being in bad shape and icy during winter.
In essence, while Comfort Inn West provides a decent and often convenient parking experience, there are certain limitations and areas for improvement that could enhance guest satisfaction.
Comfort Inn West offers a three-star accommodation experience that balances good value and comfort. Many guests appreciate the reasonably priced rooms, making it a great value for money for short stays of one or two nights. The hotel provides clean, bright and cozy accommodations with guests complimenting the convenient location close to many amenities.
Customer service receives positive remarks, noted as friendly and helpful. Despite this, some aspects do fall short, such as limited parking spaces, an insufficient number of luggage carts and an absence of breakfast offerings. There were also comments on the cleanliness of the parking lot. The overall experience has been described as relatively comfortable and organized, though some feel it doesn't entirely align with the expected Comfort Inn branding.
In summary, Comfort Inn West provides a fair stay for its price, offering basic and comfortable accommodations suitable for travelers looking for good value without luxurious expectations.
The Comfort Inn West offers pet-friendly accommodations, particularly for guests traveling with dogs. This policy is appreciated, although it is noted that dogs are only allowed on the first floor and there is an associated pet fee. While the convenience of having direct access from rooms to the parking lot via sliding doors is a significant stress-reliever for pet owners, several reviews highlight issues with cleanliness and odor in pet-friendly rooms and areas.
The rooms designated for pets are not always hygienic with reports of animal urine smells and general uncleanliness. The outside area adjacent to these rooms also suffers from cleanliness concerns and is considered small for dogs to move around comfortably. Additionally, the lack of nearby dog parks might be a downside for some travelers since the closest one is far from the hotel.
Noise can be an issue with sounds of dogs barking, howling and other guests' activities being easily heard, which can be disruptive. The hotel's location is also mentioned as not ideal for pet owners, possibly due to these noise and cleanliness factors. Despite these drawbacks, the inn's dog-friendly policy and the few practical amenities provided cater to those traveling with pets, although improvements are necessary for a truly comfortable stay.
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Location
Numerous restaurants and shopping facilities surround the hotel, ensuring guests have easy access to dining options and essential services. The hotel is also noted for its easy connectivity, allowing guests to navigate effortlessly to various parts of the city, including major routes and highways. Despite its industrial exterior, visitors are pleased to find clean, comfortable rooms and helpful staff within.
The central location proves especially beneficial for those attending events or visiting nearby businesses, adding a layer of convenience to any trip. The accessibility and abundance of nearby amenities, combined with affordable rates, make Comfort Inn West a preferred choice for many returning visitors.
Breakfast
Rooms
The rooms were generally praised for their cleanliness, although there were a few instances of higher cleaning standards needed, such as dust on pictures and occasional cobwebs. While the rooms are described as comfortable and cozy, some guests mentioned that they felt slightly outdated and the carpets in particular drew some criticism for being dirty and needing replacement.
Comfort Inn West offers quiet rooms, which many guests found ideal for a good night's sleep. However, thin walls and poor sound insulation were reported, leading to disturbances from neighboring rooms. Pet-friendly accommodations are available, though some guests felt they were not entirely hygienic.
The hotel provides basic amenities such as a fridge and microwave in the rooms, but there were complaints about non-functional appliances like fridges and ice machines. The air conditioning can be loud and tricky to operate. Additionally, limited lighting in the rooms made them feel dark and somewhat uninviting for some guests.
Several guests highlighted the convenience of the ground-floor rooms with sliding doors that offered direct access to the parking lot, which is great for those traveling with pets. Without an elevator, carrying luggage to upper floors can be a challenge.
Despite some minor issues, Comfort Inn West delivers a satisfactory stay with clean, spacious rooms and a good level of comfort, located conveniently close to West Edmonton Mall.
Beds
However, there are significant criticisms as well. Several guests pointed out that the beds were hard, firm and flat with some describing them as being as hard as concrete or a rock. This led to discomfort and sore backs for certain individuals. Others encountered problems with stained, small or old bedspreads and even noted issues like torn mattresses and cigarette burns on sheets. The beds' firmness seemed to be a common complaint, making for an inconsistent sleep quality across different stays.
While the comfortable mattresses and pillows received praise from some, it's clear that the overall quality of the bedding at Comfort Inn West varied widely, leaving certain guests unsatisfied with their accommodations.
Cleanliness
However, some concerns were also raised. Several guests pointed out specific cleanliness issues such as dirty rugs, stained mattresses and sticky floors. Complaints about unclean bathrooms, thick soap scum on faucets and hair in tubs were noted. There were also mentions of incomplete housekeeping duties, including unemptied garbage bins, dirty linens and a lack of regular room maintenance during stays. Some guests found the general cleanliness standards not up to par with observations of cigarette smells and old soap left in rooms.
Overall, while many guests found the Comfort Inn West to be clean and comfortable, there were notable exceptions and areas cited for improvement in their housekeeping services.
Staff
However, there are notable concerns regarding the front desk team. Several reviews mention unfriendliness, professionalism issues and instances where the staff appeared rude or unhelpful. Communication issues also surfaced, contributing to confusion and dissatisfaction. There were also complaints about staff not being available, especially at the reception and instances of a lack of smiles and welcoming gestures.
Despite these issues, the overall sentiment expresses that many staff members strive to provide a pleasant and hospitable environment. While there are areas needing improvement, especially at the front desk, the positive interactions with many staff members leave a lasting impression on the guests.
Wi-Fi
Parking
However, some concerns have been mentioned. The parking lot can be tight, making it challenging for those with larger vehicles like trucks. Additionally, the entrance can be difficult to find, especially after dark. Safety concerns were raised about the back parking area, which some guests described as poorly lit. The overall condition of the parking lot also received mixed feedback with mentions of it being in bad shape and icy during winter.
In essence, while Comfort Inn West provides a decent and often convenient parking experience, there are certain limitations and areas for improvement that could enhance guest satisfaction.
3 Star
Customer service receives positive remarks, noted as friendly and helpful. Despite this, some aspects do fall short, such as limited parking spaces, an insufficient number of luggage carts and an absence of breakfast offerings. There were also comments on the cleanliness of the parking lot. The overall experience has been described as relatively comfortable and organized, though some feel it doesn't entirely align with the expected Comfort Inn branding.
In summary, Comfort Inn West provides a fair stay for its price, offering basic and comfortable accommodations suitable for travelers looking for good value without luxurious expectations.
Dog Friendly
The rooms designated for pets are not always hygienic with reports of animal urine smells and general uncleanliness. The outside area adjacent to these rooms also suffers from cleanliness concerns and is considered small for dogs to move around comfortably. Additionally, the lack of nearby dog parks might be a downside for some travelers since the closest one is far from the hotel.
Noise can be an issue with sounds of dogs barking, howling and other guests' activities being easily heard, which can be disruptive. The hotel's location is also mentioned as not ideal for pet owners, possibly due to these noise and cleanliness factors. Despite these drawbacks, the inn's dog-friendly policy and the few practical amenities provided cater to those traveling with pets, although improvements are necessary for a truly comfortable stay.
No, Comfort Inn West doesn't have any pool.
No, a spa isn't available at Comfort Inn West.
Yes, Comfort Inn West welcomes dogs.
Yes, parking facilities are available at Comfort Inn West.
No, Comfort Inn West doesn't have a gym.
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