Stay USA Hotel and Suites is appreciated for its excellent, quiet and conveniently strategic location, providing easy access to local attractions such as Wind Cave National Park and the Mammoth Site. This convenience, combined with amenities like free parking, makes it a well-regarded choice for travelers exploring Hot Springs and the surrounding area.
The hotel's rooms are widely praised for their cleanliness and spaciousness, offering a comfortable environment that includes essentials like refrigerators and a range of TV channels. While some wear and tear in the decor has been noted, the overall value for money in room quality is positively recognized. Most guests find the rooms meet their basic needs effectively, though some areas, such as overly soft beds, might need attention.
Breakfast at this hotel features a good selection and variety with popular items like make-your-own waffles, biscuits, gravy and scrambled eggs. While it generally receives positive feedback, there have been occasional issues with availability and refills. Certain guests had to go off-site for breakfast during construction, but even then, the service at the referred restaurant was commended.
Cleanliness reviews are somewhat mixed with many guests lauding the hotel's clean and tidy rooms, enhancing its image as a good value option. However, inconsistencies in housekeeping standards have been noted, such as dirty carpets, stained floors and unclean towels, suggesting room for improvement.
The hotel's staff stands out for their friendliness and helpfulness with specific mentions of exceptional service from front desk personnel like Jake and from Steve and his wife. This knowledgeability about local attractions adds value to the guests' stay. Despite occasional staffing shortages leading to tired appearances, the team's overall efficiency and courtesy are frequently praised.
Experiences with the pool vary with some guests enjoying it but others reporting issues ranging from inconsistent temperatures to cleanliness concerns and unexpected closures. Its depth of only 3.5 feet may not meet all guests' expectations and could benefit from better maintenance.
Meanwhile, beds receive mixed feedback with many finding them comfortable and well-sized, contributing to restful sleep. Nonetheless, discrepancies in mattress firmness and issues with pillows, like tiny size and cleanliness, indicate areas for potential improvement.
Overall, Stay USA Hotel and Suites offers a strategic location, friendly staff and clean, spacious rooms that contribute to a generally positive stay with some areas that could use further attention to ensure a consistently high standard for all guests.
Hills Inn is a family-owned motel that stands out for its prime location, exceptional cleanliness, and welcoming atmosphere. Situated in the heart of Hot Springs along a scenic river path, it offers convenient access to popular attractions such as Wind Cave National Park and the Mammoth Site. Guests appreciate the motel's peaceful and safe environment, ideal for those seeking easy access to downtown shops, eateries, and tranquil riverside strolls. Ample parking enhances the convenience for those exploring the Black Hills region.
The breakfast at Hills Inn, though simple, meets expectations for a motel of its kind, with options like fresh fruit, cereals, and pastries, accompanied by warm service in a family-run atmosphere. The rooms are consistently praised for their cleanliness and comfort, with cozy beds ensuring restful nights. Although some rooms may appear slightly dated or small, the overall ambiance is homelike and well-maintained. A minor note includes possible musty odors, but these do not significantly impact the guest experience.
A highlight of Hills Inn is its impeccable cleanliness across all areas, from the rooms to the pool, which guests find inviting and refreshing. The property's maintenance reflects the careful management by the owners, reinforcing the safety and tranquility of the stay. The family-friendly atmosphere is bolstered by a charming mini golf course on-site, providing fun and relaxation for guests of all ages.
The staff at Hills Inn, led by Wally and Donna, are noted for their exceptional hospitality and personalized service. Their local knowledge and attentiveness ensure that guests feel well cared for and informed about exploring the area. This genuine focus on guest satisfaction, coupled with the motel's comfortable beds and engaging amenities like mini-golf, contribute to Hills Inn's reputation as a preferred destination for travelers prioritizing warmth, cleanliness, and an inviting atmosphere.
Categories
Pool
Outdoor Pool
Golf
Parking
EV charging stations
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in and around Edgemont