Stay USA Hotel and Suites
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Summary of reviewsStay USA Hotel and Suites is appreciated for its excellent, quiet and conveniently strategic location, providing easy access to local attractions such as Wind Cave National Park and the Mammoth Site. This convenience, combined with amenities like free parking, makes it a well-regarded choice for travelers exploring Hot Springs and the surrounding area.
The hotel's rooms are widely praised for their cleanliness and spaciousness, offering a comfortable environment that includes essentials like refrigerators and a range of TV channels. While some wear and tear in the decor has been noted, the overall value for money in room quality is positively recognized. Most guests find the rooms meet their basic needs effectively, though some areas, such as overly soft beds, might need attention.
Breakfast at this hotel features a good selection and variety with popular items like make-your-own waffles, biscuits, gravy and scrambled eggs. While it generally receives positive feedback, there have been occasional issues with availability and refills. Certain guests had to go off-site for breakfast during construction, but even then, the service at the referred restaurant was commended.
Cleanliness reviews are somewhat mixed with many guests lauding the hotel's clean and tidy rooms, enhancing its image as a good value option. However, inconsistencies in housekeeping standards have been noted, such as dirty carpets, stained floors and unclean towels, suggesting room for improvement.
The hotel's staff stands out for their friendliness and helpfulness with specific mentions of exceptional service from front desk personnel like Jake and from Steve and his wife. This knowledgeability about local attractions adds value to the guests' stay. Despite occasional staffing shortages leading to tired appearances, the team's overall efficiency and courtesy are frequently praised.
Experiences with the pool vary with some guests enjoying it but others reporting issues ranging from inconsistent temperatures to cleanliness concerns and unexpected closures. Its depth of only 3.5 feet may not meet all guests' expectations and could benefit from better maintenance.
Meanwhile, beds receive mixed feedback with many finding them comfortable and well-sized, contributing to restful sleep. Nonetheless, discrepancies in mattress firmness and issues with pillows, like tiny size and cleanliness, indicate areas for potential improvement.
Overall, Stay USA Hotel and Suites offers a strategic location, friendly staff and clean, spacious rooms that contribute to a generally positive stay with some areas that could use further attention to ensure a consistently high standard for all guests.
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The hotel's rooms are widely praised for their cleanliness and spaciousness, offering a comfortable environment that includes essentials like refrigerators and a range of TV channels. While some wear and tear in the decor has been noted, the overall value for money in room quality is positively recognized. Most guests find the rooms meet their basic needs effectively, though some areas, such as overly soft beds, might need attention.
Breakfast at this hotel features a good selection and variety with popular items like make-your-own waffles, biscuits, gravy and scrambled eggs. While it generally receives positive feedback, there have been occasional issues with availability and refills. Certain guests had to go off-site for breakfast during construction, but even then, the service at the referred restaurant was commended.
Cleanliness reviews are somewhat mixed with many guests lauding the hotel's clean and tidy rooms, enhancing its image as a good value option. However, inconsistencies in housekeeping standards have been noted, such as dirty carpets, stained floors and unclean towels, suggesting room for improvement.
The hotel's staff stands out for their friendliness and helpfulness with specific mentions of exceptional service from front desk personnel like Jake and from Steve and his wife. This knowledgeability about local attractions adds value to the guests' stay. Despite occasional staffing shortages leading to tired appearances, the team's overall efficiency and courtesy are frequently praised.
Experiences with the pool vary with some guests enjoying it but others reporting issues ranging from inconsistent temperatures to cleanliness concerns and unexpected closures. Its depth of only 3.5 feet may not meet all guests' expectations and could benefit from better maintenance.
Meanwhile, beds receive mixed feedback with many finding them comfortable and well-sized, contributing to restful sleep. Nonetheless, discrepancies in mattress firmness and issues with pillows, like tiny size and cleanliness, indicate areas for potential improvement.
Overall, Stay USA Hotel and Suites offers a strategic location, friendly staff and clean, spacious rooms that contribute to a generally positive stay with some areas that could use further attention to ensure a consistently high standard for all guests.
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Guest Reviews
Stay USA Hotel and Suites boasts a location that consistently pleases its guests, described frequently as excellent, quiet and very convenient. Strategically positioned, it provides easy access to several local attractions, including Wind Cave National Park and the Mammoth Site, making it a suitable base for travelers exploring Hot Springs and the surrounding areas. The location not only fits well with various travel itineraries but also includes the added convenience of free parking and easy accessibility to the town.
Many visitors highlight the cleanliness of the hotel, contributing to a positive stay experience despite some wear and tear in the decor. The friendly and helpful front desk staff further enhance the guest experience, offering assistance and flexibility with room arrangements. Overall, Stay USA Hotel and Suites seems to deliver consistent satisfaction in terms of location, staff service and cleanliness, making it a reliable choice for travelers passing through or visiting the region.
The breakfast experience at Stay USA Hotel and Suites has garnered mixed feedback from guests. Many appreciated a good or even great breakfast with mentions of a better selection than most hotels, including make-your-own waffles, biscuits, gravy and scrambled eggs. Several guests praised the breakfast as well-stocked with plenty of variety and options that cater to different preferences.
However, some reviews highlighted issues, such as the breakfast not being available despite being advertised, limited selections or delayed refills. Instances where breakfast was off-site due to construction received positive remarks about excellent service at the referred restaurant. Other negative points included a sparse and mediocre spread with some guests left to purchase breakfast items out of pocket despite expectations of an included meal.
Despite these fluctuations, when breakfast was available and well-managed, it was highly valued by guests for its quality and variety.
Stay USA Hotel and Suites has garnered positive feedback for its rooms, particularly highlighting their cleanliness and spaciousness. Many guests noted that the rooms were not only clean but also comfortable, offering a pleasant environment for relaxation. The ample space in rooms was frequently mentioned, making them suitable for families and providing extra comfort. The value for money was appreciated by guests who found the rooms not only large but also well-kept and equipped with essentials like refrigerators.
Despite an isolated mention of worn conditions and neglect in some parts of the facility, the majority consensus leans towards the rooms meeting basic needs effectively, including cleanliness and comfort. The presence of a variety of TV channels and the hotel’s relatively new feel added to the satisfaction. Minor issues such as overly soft beds were creatively resolved thanks to the ample room space.
In conclusion, Stay USA Hotel and Suites offers clean, spacious and comfortable rooms that satisfy the fundamental requirements for a pleasant stay with a good value for money, making it a reliable choice for travelers.
Guests at Stay USA Hotel and Suites had a mixed experience with the beds. Many guests highlighted the beds as being comfortable with several specifically noting the comfy nature of the beds and the large, inviting size that contributed to a restful night's sleep. Positive remarks also extended to the bedding, which was noted for being clean and nice.
However, not all experiences were favorable. Some guests found the beds too soft, while others described them as rock hard or worn out and springy. Issues with the pillows were also mentioned with complaints about them being too tiny and sometimes having hair on them, detracting from the comfort. Despite the largely favorable remarks about the beds, these inconsistencies suggest that the hotel may need to address these variations to ensure a uniformly pleasant stay for all guests.
The Stay USA Hotel and Suites offers a mixed experience in terms of cleanliness, which guests have highlighted in their reviews. Many commendations point out that the rooms are clean, comfortable and well-kept with several guests specifically describing their accommodations as very clean and tidy. Positive remarks also suggest that the hotel is a good value, emphasizing its cleanliness as a notable feature.
However, there are contrasting opinions that suggest inconsistencies. Some rooms reportedly had issues like dirty carpets, stained floors and unclean towels, which indicate lapses in housekeeping. There have been mentions of surfaces appearing clean but still feeling dusty and some guests felt uncomfortable due to cleanliness concerns, such as hair on pillows and old coffee bags in the coffee pots. The common areas and certain amenities, like the hallways and ice machines, also seem to require more attention and upkeep.
Though the hotel is described as being under renovation due to a change of ownership, it appears some parts of the facility are described as run-down and poorly lit, which might contribute to a perception of uncleanliness. Overall, while many guests had a positive experience regarding the cleanliness of their rooms, there are notable areas where the hotel could improve to ensure a consistently clean environment for all visitors.
At Stay USA Hotel and Suites, guests frequently praise the friendly and helpful nature of the staff. The majority of reviews highlight the staff's amiability with numerous guests noting how pleasant and accommodating they were. The front desk personnel, including standout mentions like Jake, were specifically acknowledged for their exceptional service. Steve and his wife also received commendations, indicative of their positive interactions with guests.
The hotel staff is well-versed in the local area, providing knowledgeable advice about nearby attractions. Housekeeping receives specific praise for their efficiency and friendliness. Despite being short-staffed at times, the team maintains a high level of service, although this occasionally leads to staff appearing stressed or tired.
One aspect to be aware of is the breakfast policy where only one person per booking receives a complimentary breakfast while additional guests get a discounted rate. Overall, the hotel's staff is recognized for their continuous efforts to assist guests, making their stay as pleasant as possible even under challenging conditions.
Guests at "Stay USA Hotel and Suites" have had mixed experiences with the hotel's pool. While some found the pool to be good, many encountered issues. The pool's temperature varied significantly with some describing it as freezing and others noting it was very warm but poorly maintained. Cleanliness was a recurring issue with multiple mentions of the pool area being untidy and the pool itself unusable at times. Various guests were disappointed to find the pool closed, often due to construction, seasonal closure or staffing shortages, despite advertisements indicating it would be open. Additionally, the pool's depth, at only 3.5 feet, might not meet everyone's expectations.
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Location
Many visitors highlight the cleanliness of the hotel, contributing to a positive stay experience despite some wear and tear in the decor. The friendly and helpful front desk staff further enhance the guest experience, offering assistance and flexibility with room arrangements. Overall, Stay USA Hotel and Suites seems to deliver consistent satisfaction in terms of location, staff service and cleanliness, making it a reliable choice for travelers passing through or visiting the region.
Breakfast
However, some reviews highlighted issues, such as the breakfast not being available despite being advertised, limited selections or delayed refills. Instances where breakfast was off-site due to construction received positive remarks about excellent service at the referred restaurant. Other negative points included a sparse and mediocre spread with some guests left to purchase breakfast items out of pocket despite expectations of an included meal.
Despite these fluctuations, when breakfast was available and well-managed, it was highly valued by guests for its quality and variety.
Rooms
Despite an isolated mention of worn conditions and neglect in some parts of the facility, the majority consensus leans towards the rooms meeting basic needs effectively, including cleanliness and comfort. The presence of a variety of TV channels and the hotel’s relatively new feel added to the satisfaction. Minor issues such as overly soft beds were creatively resolved thanks to the ample room space.
In conclusion, Stay USA Hotel and Suites offers clean, spacious and comfortable rooms that satisfy the fundamental requirements for a pleasant stay with a good value for money, making it a reliable choice for travelers.
Beds
However, not all experiences were favorable. Some guests found the beds too soft, while others described them as rock hard or worn out and springy. Issues with the pillows were also mentioned with complaints about them being too tiny and sometimes having hair on them, detracting from the comfort. Despite the largely favorable remarks about the beds, these inconsistencies suggest that the hotel may need to address these variations to ensure a uniformly pleasant stay for all guests.
Cleanliness
However, there are contrasting opinions that suggest inconsistencies. Some rooms reportedly had issues like dirty carpets, stained floors and unclean towels, which indicate lapses in housekeeping. There have been mentions of surfaces appearing clean but still feeling dusty and some guests felt uncomfortable due to cleanliness concerns, such as hair on pillows and old coffee bags in the coffee pots. The common areas and certain amenities, like the hallways and ice machines, also seem to require more attention and upkeep.
Though the hotel is described as being under renovation due to a change of ownership, it appears some parts of the facility are described as run-down and poorly lit, which might contribute to a perception of uncleanliness. Overall, while many guests had a positive experience regarding the cleanliness of their rooms, there are notable areas where the hotel could improve to ensure a consistently clean environment for all visitors.
Staff
The hotel staff is well-versed in the local area, providing knowledgeable advice about nearby attractions. Housekeeping receives specific praise for their efficiency and friendliness. Despite being short-staffed at times, the team maintains a high level of service, although this occasionally leads to staff appearing stressed or tired.
One aspect to be aware of is the breakfast policy where only one person per booking receives a complimentary breakfast while additional guests get a discounted rate. Overall, the hotel's staff is recognized for their continuous efforts to assist guests, making their stay as pleasant as possible even under challenging conditions.
Pool
Yes, Stay USA Hotel and Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Stay USA Hotel and Suites.
No, Stay USA Hotel and Suites doesn't allow dogs.
No, parking facilities aren't available at Stay USA Hotel and Suites.
Yes, Stay USA Hotel and Suites has a gym.
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