Best Western Plus Citrus Hotel Eastbourne
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsBest Western Plus Citrus Hotel Eastbourne is a great choice for those looking for a good and perfect location on the seafront. The hotel offers wonderful views of the seafront, wish tower and Downs from some of its rooms. Guests love the convenience of having everything within walking distance, including the train station, stores and coastal walks. The hotel also offers affordable parking rates, adding to the overall value for money. The breakfast is a hit with guests with many praising the delicious taste and high quality. The staff are highly praised by guests with many describing them as friendly, polite and helpful. The hotel provides a clean and modern look with friendly staff. The hotel boasts large family rooms, including a massive family studio with a mini kitchen and dining table, perfect for a family retreat. Citrus Hotel is recognised as very dog friendly with dogs welcome in the bar, corridors and special areas. Overall, Citrus Hotel in Eastbourne is an excellent choice for those looking for a comfortable and convenient stay.
Categories
Family Friendly Hotel
This hotel offers modern amenities and comfortable family rooms, ensuring a pleasant stay. Its central location in Eastbourne provides easy access to local attractions and the beach.
3-Star Hotel
This Eastbourne hotel offers modern amenities and a convenient location near the King Edward Parade. It provides comfortable rooms and easy access to the seafront.
Hotel for Honeymoon
Dog Friendly Hotel
Cheap Hotel
Guest Reviews
The Best Western Plus Citrus Hotel Eastbourne boasts a fabulous location with many guest reviews raving about its proximity to the beach, theatre, restaurants and other attractions. The hotel offers wonderful views of the seafront, wish tower and Downs from some of its rooms. Guests love the convenience of having everything within walking distance, including the train station, stores and coastal walks. The hotel also offers affordable parking rates, adding to the overall value for money. The staff is caring and considerate, always ready to help make your stay memorable. Overall, the Citrus Hotel Eastbourne is a great choice for those looking for a good and perfect location on the seafront.
The breakfast at Best Western Plus Citrus Hotel Eastbourne seems to be a hit with guests! They rave about the cooked food and selection of breads and pastries with many praising the delicious taste and high quality. The staff are also frequently mentioned with guests often commenting on their friendliness and efficiency. Due to COVID-19 restrictions, breakfast is currently delivered to guests' rooms as a bag of pre-packaged items, but guests seem to be understanding of the situation and appreciate the effort put in by the hotel. A few negative reviews mention issues with missing items or limited selection, but overall, guests are satisfied with the breakfast offering.
Citrus Hotel Eastbourne offers a mix of comfortable and basic rooms. Many guests praised the hotels' room size with some describing them as spacious and well-laid out. The beds were found to be comfortable and some rooms boasted lovely sea views. Despite the overall positive feedback, a few guests did note that some rooms were in need of refurbishment with dated decor and tired furnishings. Some rooms had issues with cleanliness, such as dirty windows, carpets and moldy spots in the bathroom. A few guests complained about the lack of proper maintenance with broken windows or faulty fixtures. However, for the most part, guests found the rooms to be clean and good value for money. The hotel's family studio rooms were especially popular with some offering mini kitchens and ample space for larger groups.
If you're in the market for a comfortable bed, Best Western Plus Citrus Hotel Eastbourne might be a mixed bag of experiences. Some guests found the beds to be comfy and soft, while others found them to be hard and bouncy with springs sticking up. However, the majority of the reviews mentioned comfortable beds with a few even noting super firm mattresses as a plus. Some guests had issues with the number of pillows provided and the quality of the mattresses, but the staff was described as friendly and helpful. The rooms were generally clean and spacious, although some guests found them to be a bit dated. Overall, while there were some complaints about springs in the beds or noises when moving, most guests seemed to find the beds comfortable enough to get a good night's sleep.
Best Western Plus Citrus Hotel Eastbourne is overall a clean and comfortable place to stay according to guest reviews. Some guests did mention that there were stains on the carpets, dirty windows and a few areas that needed more attention from housekeeping. However, many guests praised the cleanliness of their rooms, bathrooms and the hotel in general. The hotel has also implemented a proactive scheme to ensure cleanliness and COVID safety. Though some areas may need more care and attention, the hotel provides a clean and modern look with friendly staff.
The staff at Best Western Plus Citrus Hotel Eastbourne are highly praised by guests with many describing them as friendly, polite and helpful. The reception staff are highlighted as being particularly efficient and accommodating, while the breakfast staff are also commended for providing excellent service with a smile. The hotel manager is specifically mentioned in several reviews for going above and beyond to ensure a pleasant stay. Despite some minor issues, the majority of guests appreciate the efforts made by the staff, especially during the difficult circumstances caused by COVID-19.
Guests who stayed at the Best Western Plus Citrus Hotel Eastbourne had mixed experiences with the WiFi. Some described it as excellent and great, while others found it temperamental and poor. Some guests even reported issues with accessing the WiFi, either with the code provided or due to the lack of coverage. However, some guests didn't find the WiFi drops in their basement room to be an issue. It's worth noting that some guests mentioned they couldn't make WhatsApp calls or watch BBC programmes on the TV. Despite these mixed reviews, the WiFi generally worked as it should.
Located in the heart of Eastbourne, Citrus Hotel offers an ideal option for families looking for an affordable stay. Though some rooms had limited sockets and questionable furniture choices such as dogs allowed to sit on sofas, families stayed comfortably with lots of storage space. The hotel boasts large family rooms, including a massive family studio with a mini kitchen and dining table, perfect for a family retreat. The location is excellent with easy access to tourist spots around the beach and town. However, some experienced communication issues with staff, such as getting separate rooms without prior notice and disappointing breakfast options, discouraging them from returning. Still, the helpful and friendly managers, along with continental breakfast, delivered to their rooms, impressed some enough to recommend the place. The hotel also offers a room for elderly and disabled guests, though some struggled for accessibility. The hotel also has activities for kids that include visits to a nearby beach and town.
Looking for a dog friendly hotel in Eastbourne? Look no further than Citrus Hotel, which is highly recommended by guests for its accommodating approach to pets. While there is a charge of £15-£20 per night for dogs, many guests found the fee reasonable since the hotel is recognised as very dog friendly. Dogs are welcome in the bar, corridors and special areas but not allowed to be alone in the bedrooms while eating breakfast. Some guests noticed that others brought their dogs to the main lounge, which was not explicitly allowed, but this may have been a grey area. The hotel team seems to understand that pets are part of the family and greeted them warmly. However, some guests observed that the price charged for dogs was rather high and some areas lacked views for dog owners. Overall, Citrus Hotel in Eastbourne is an excellent choice if you need a place to stay with your dog.
Location Show Map
Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Wi-Fi
Family
Dog Friendly
No, Best Western Plus Citrus Hotel Eastbourne doesn't have any pool.
No, a spa isn't available at Best Western Plus Citrus Hotel Eastbourne.
Yes, Best Western Plus Citrus Hotel Eastbourne welcomes dogs.
No, parking facilities aren't available at Best Western Plus Citrus Hotel Eastbourne.
No, Best Western Plus Citrus Hotel Eastbourne doesn't have a gym.
Location Show Map
More Options
