The Landmark Hotel and SPA Leisure Club a Palette hotel
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Summary of reviewsThe Landmark Hotel and SPA Leisure Club a Palette hotel receives overwhelmingly positive feedback, particularly for its excellent location and inviting ambiance. Nestled on the outskirts of Dundee, the hotel offers convenient access to major routes and local attractions while ensuring a peaceful retreat with beautiful, historic grounds. Families, business travelers and leisure guests alike appreciate the tranquility combined with the ease of travel and ample on-site parking.
The breakfast experience is highly praised for its variety, friendly staff and scenic conservatory setting. Guests admire the extensive selection of hot and cold items, including gluten-free and Scottish options, contributing to an enjoyable start to their day. The dinner offerings also receive commendation for quality and presentation with guests enjoying meals that are well-prepared and reasonably priced. However, occasional critiques include limited menu choices and inconsistent service during busy times.
Rooms at the hotel are generally described as clean, spacious and comfortable, offering modern amenities and family-friendly features. Many guests highlight the large beds and beautiful views but note that some rooms show signs of wear and could benefit from updates. Cleanliness across the hotel is mostly praised, though improvements are suggested for finer details and common facilities.
The standout feature of The Landmark Hotel is undoubtedly its staff, frequently described as friendly, professional and exceptionally helpful. Notable mentions of individual staff members reflect the personalized service that leaves a lasting positive impression on guests. The warm-hearted approach of the staff significantly enhances the overall guest experience.
The gym facilities are well-regarded, offering a clean, modern and well-equipped space for various workout needs, complemented by amenities like a sauna and steam room. The pool area, too, is appreciated for its warmth and cleanliness, though some guests note occasional overcrowding and maintenance needs.
The hotel provides reliable and fast free Wi-Fi, although a few guests experience connectivity issues in certain areas. Parking receives high marks for its convenience, ample space and included Tesla chargers, making it a favored choice for those with electric vehicles.
Overall, The Landmark Hotel and SPA Leisure Club a Palette hotel stands out for its serene yet accessible location, excellent service and well-maintained amenities, making it a highly recommended destination for diverse visitor needs.
Categories
The breakfast experience is highly praised for its variety, friendly staff and scenic conservatory setting. Guests admire the extensive selection of hot and cold items, including gluten-free and Scottish options, contributing to an enjoyable start to their day. The dinner offerings also receive commendation for quality and presentation with guests enjoying meals that are well-prepared and reasonably priced. However, occasional critiques include limited menu choices and inconsistent service during busy times.
Rooms at the hotel are generally described as clean, spacious and comfortable, offering modern amenities and family-friendly features. Many guests highlight the large beds and beautiful views but note that some rooms show signs of wear and could benefit from updates. Cleanliness across the hotel is mostly praised, though improvements are suggested for finer details and common facilities.
The standout feature of The Landmark Hotel is undoubtedly its staff, frequently described as friendly, professional and exceptionally helpful. Notable mentions of individual staff members reflect the personalized service that leaves a lasting positive impression on guests. The warm-hearted approach of the staff significantly enhances the overall guest experience.
The gym facilities are well-regarded, offering a clean, modern and well-equipped space for various workout needs, complemented by amenities like a sauna and steam room. The pool area, too, is appreciated for its warmth and cleanliness, though some guests note occasional overcrowding and maintenance needs.
The hotel provides reliable and fast free Wi-Fi, although a few guests experience connectivity issues in certain areas. Parking receives high marks for its convenience, ample space and included Tesla chargers, making it a favored choice for those with electric vehicles.
Overall, The Landmark Hotel and SPA Leisure Club a Palette hotel stands out for its serene yet accessible location, excellent service and well-maintained amenities, making it a highly recommended destination for diverse visitor needs.
Accessible Hotel
The hotel provides accessible guest rooms with mobility features including 32-inch clear width doors. Accessible areas include the business centre, exercise facility, restaurant, and meeting rooms. Features such as emergency pull cords, grab bars, accessible parking, and visual alarms are available.
4-Star Hotel
This hotel offers clean and comfortable rooms. It's a great option for those seeking relaxation and leisure with its spa and leisure club facilities.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Cheap Hotel
Hotel with Gym
Guest Reviews
The Landmark Hotel and SPA Leisure Club a Palette hotel boasts a prime location that consistently receives positive feedback from guests. Nestled on the outskirts of Dundee, this hotel provides easy access to key road networks, making it a convenient spot for travelers. Despite its proximity to main roads, guests appreciate the peaceful, quiet environment, often noting the lack of traffic noise.
Beautiful and historic grounds enhance its appeal, offering a scenic, tranquil setting that's still close enough to Dundee for visitors to enjoy the city’s attractions, amenities and business districts. The hotel's proximity to landmarks such as the Kingsway, Dundee city center and various tourist attractions ensures it is ideally situated for both leisure and business travelers.
The ease of access from the highway and ample on-site parking further add to its convenience, allowing for straightforward commutes to nearby destinations. Families, in particular, find it an excellent base to explore Dundee and surrounding areas with straightforward drives into the city center and other nearby locations like Perth.
Overall, The Landmark Hotel and SPA Leisure Club a Palette hotel's excellent location provides a blend of tranquility and accessibility, making it a favored choice for those looking to explore Dundee while enjoying a peaceful retreat. The combination of lovely surroundings, convenient access to major routes and proximity to the city center makes it a well-rounded option for diverse visitor needs.
Guest reviews of The Landmark Hotel and SPA Leisure Club a Palette hotel often praise the breakfast experience, highlighting the friendly and attentive staff. Many visitors appreciated the extensive choice of hot and cold options, describing the breakfast as excellent, superb and very good. Those who enjoyed a good breakfast commended the diverse selection, including specific mentions of Scottish breakfast items and gluten-free options.
Breakfast is served in a beautiful conservatory with garden views, enhancing the dining experience. The self-serve buffet format was appreciated for its convenience and various guests noted that items were frequently replenished. Some found the breakfast to be good value, contributing to an enjoyable start to their day.
Despite the positive feedback, there were criticisms. Several guests found the breakfast to be disorganized with cold food and items running out quickly during peak times. Some remarked that the quality varied with issues like overcooked or brick-hard eggs and occasionally unclean areas. Others felt that the breakfast was basic or not worth the additional cost.
Overall, while the breakfast at The Landmark Hotel receives many positive comments for its variety, setting and friendly service, there are noted areas for improvement, particularly regarding organization and food temperature.
The dinner experience at The Landmark Hotel and SPA Leisure Club a Palette hotel has garnered a range of opinions from guests, but positive comments highlight the quality of food served. Diners often enjoyed delicious, well-presented meals, noting that dishes like steaks, fish and chips and red curry were particularly delightful. The restaurant was praised for its amazing meals and reasonable prices for quality food and some guests appreciated the varied options and value-for-money packages like the dinner, bed and breakfast deals.
However, several issues were mentioned, including limited menu choices which, while tasty, became repetitive for longer stays. The restaurant's early closing times and potential difficulty in securing dinner reservations were noted disappointments. Some guests found themselves eating in the bar due to the restaurant being unavailable and while the bar food was generally good, its limited menu and occasional high prices were points of critique.
Guests also mentioned that service could be inconsistent with some experiencing slow service during peak times or when the hotel was hosting events. Despite this, positive remarks about enjoyable dining experiences and attentive staff were frequent, indicating that the hotel's meal offerings, while not without room for improvement, largely meet guest expectations for quality and taste.
The rooms at The Landmark Hotel and SPA Leisure Club a Palette hotel are generally described as clean, comfortable and spacious. Many guests appreciated the large beds and well-equipped rooms, noting features like modern amenities, spacious bathrooms and good storage space. The rooms are often seen as family-friendly and some offer beautiful views. Cleanliness is frequently mentioned positively and the rooms are furnished in a way that enhances comfort.
However, several reviews indicate that the hotel rooms are showing signs of wear and tear and could benefit from modernization. Issues such as dated decor, minor damages and inadequate room maintenance are pointed out. Some guests experienced rooms that were too hot or noisy and a few noted issues with cleanliness and housekeeping services. The size of the rooms also varied with some guests finding their accommodations smaller and less comfortable than expected.
Overall, while the hotel provides a generally comfortable and convenient experience, there is a consensus that the interior, particularly the rooms, could use updating to meet guests' expectations fully.
The Landmark Hotel and SPA Leisure Club a Palette hotel receives high praise for its exceptional bedding, a standout feature amongst its accommodations. Most guests found the beds incredibly comfortable, often described as large, soft and conducive to a restful sleep. Words like big, comfy and king-size frequently appear, illustrating the generous dimensions and plush nature of the beds. Several reviews highlight specific instances of comfort, such as extraordinary sleep experiences and notably relaxing mattresses, emphasizing the exceptional restfulness provided.
Rooms, generally, were noted as being well-furnished, clean and featuring beds that were not only comfortable but also conducive to a relaxed stay. Some guests mentioned specific types of beds, such as queen-sized or super king-size beds, often paired with comments on their comfort and large size.
However, not all feedback was perfect. There were mentions of occasional discomfort, particularly with sofa beds and camp beds which some found less accommodating. Additionally, a few beds were reported as sagging, noisy or too soft, sometimes resulting in less satisfactory nights for certain guests. Despite these isolated incidents, the overwhelming consensus was a positive one with the majority of travelers experiencing a high level of comfort.
Minor criticisms about pillows being too soft or requests for extra pillows not being fulfilled were noted, but these did not significantly detract from the overall appreciation for the bedding. Overall, The Landmark Hotel and SPA Leisure Club a Palette hotel excels in providing comfortable, spacious beds that largely meet or exceed guest expectations for a restful and rejuvenating stay.
The Landmark Hotel and SPA Leisure Club a Palette hotel receives mixed reviews regarding its cleanliness. On the positive side, many guests found their rooms to be clean, comfortable and well-maintained with some describing the entire place as spotlessly clean. Public areas were frequently praised for being neat and tidy and the hotel staff were noted for their consistent efforts in housekeeping. Guests also appreciated the cleanliness of amenities like the outdoor pool and the daily cleaning services that included fresh towels every day.
However, there were notable criticisms. Some guests encountered issues such as dust on surfaces, stained carpets and outdated décor needing a refresh. Bathrooms in particular drew significant complaints with reports of mould, dirty tiles and unpleasant odors. Several reviewers mentioned that more regular and thorough cleaning is necessary, especially in areas like the pool changing rooms and the restaurant. Instances of finding leftover items from previous occupants and dusty areas detracted from the overall cleanliness experience for some guests.
While the hotel showcases commendable housekeeping in several areas, there's a clear need for more consistent standards, particularly in the finer details and some common facilities, to enhance the overall guest experience.
The staff at The Landmark Hotel and SPA Leisure Club a Palette hotel have received overwhelmingly positive feedback from guests, contributing significantly to the overall experience. Numerous reviews emphasize the friendliness and helpfulness of the staff, highlighting their warm and welcoming demeanor. The reception team, in particular, is noted for being polite, attentive and quick to assist with any needs, often going above and beyond to ensure guest satisfaction.
Special mentions are frequently made for individual staff members like Catherine, Andy, Darren and Cheryl, who stood out for their exceptional service and positive attitudes. Guests appreciate the attentive and engaging nature of the breakfast and bar staff, who often made friendly conversation and ensured a pleasant dining experience.
Despite occasional mentions of understaffing and some isolated incidents of unprofessionalism, the general consensus is that the staff managed operations well even when short-staffed. The night manager and housekeeping teams also received praise for their dedication and excellent customer service.
Overall, the staff are described as professional, courteous and accommodating, frequently making efforts to fulfill guest requests promptly and with a smile. Their warm-hearted approach and readiness to assist have left a lasting impression on many visitors, making the stay at The Landmark Hotel and SPA Leisure Club a Palette hotel enjoyable and memorable.
The Landmark Hotel and SPA Leisure Club a Palette hotel offers free Wi-Fi throughout the premises, which many guests found to be strong, reliable and consistent. Some reviews highlighted the high-speed internet and good Wi-Fi signal, especially noting it worked well in the main building and provided fast, stable connections. Guests also appreciated the inclusion of free Wi-Fi as part of their stay with some referencing excellent Wi-Fi and free parking as perks.
However, there were notable issues reported by other guests. Some experienced constant login problems, unstable or slow connections and even complete unavailability in certain areas of the hotel. A few reviews mentioned issues such as the Wi-Fi not working during their stay, erratic signals and the requirement to repeatedly log in. Additionally, some reviewers noted Wi-Fi outages and spotty connection quality, particularly on the first floor and in some parts of the resort.
Overall, while many found the Wi-Fi to be satisfactory and a valuable inclusion, others faced significant connectivity challenges.
The gym at The Landmark Hotel and SPA Leisure Club a Palette hotel has received largely positive feedback from guests. Many appreciated the well-equipped and spacious environment, describing it repeatedly as great, clean and modern. The gym includes new equipment and offers a comprehensive range of workout and fitness facilities, making it suitable for a variety of exercises. Guests also noted the inclusion of additional amenities like a sauna, steam room and jacuzzi, which add to the overall fitness and leisure experience.
While some reviews mentioned minor inconveniences, such as having to walk by the pool to access the gym or occasional equipment shortages due to public access, these did not significantly detract from the generally favorable impressions. The gym is praised for being very clean, tidy and organized with new and functional equipment available for use. Overall, the gym and related leisure facilities at The Landmark Hotel and SPA Leisure Club a Palette hotel are well-regarded, providing a high-quality workout experience for guests.
The Landmark Hotel and SPA Leisure Club a Palette hotel offers a pool experience that garners mixed reviews with several recurring positive aspects. Guests frequently commend the pool and accompanying facilities, including the sauna and steam room, citing relaxation and enjoyment. The warm temperature and clean, well-maintained pool area are notable mentions, particularly appreciated by those traveling with children. The heated indoor pool is often described as lovely and a welcome respite after a long day.
However, there are a few consistent concerns. Some guests report issues with cleanliness, specifically mentioning cloudy water and the need for more frequent maintenance. The pool's size is another point of contention; while some find it charming, others criticize it as small and crowded, occasionally overwhelmed by scheduled lessons and external visitors. The pool area can get busy, leading to an overcrowded environment at times.
Despite occasional closures for maintenance and the pool being perceived as too small by some, many visitors view it as a valuable amenity that significantly enhances their stay. For those considering a dip during their visit, the pool offers a generally positive atmosphere with a few caveats on cleanliness and congestion.
The Landmark Hotel and SPA Leisure Club a Palette hotel impresses with its parking facilities, a standout feature consistently highlighted by guests. The availability of ample, free and secure parking spaces makes it convenient for visitors. Guests appreciate the straightforward, easy-to-navigate car park, which is significant given its large size and accessibility. The provision of Tesla chargers on-site is particularly noted, making it advantageous for electric vehicle owners.
Many reviews emphasize the ample parking availability with lots of roomy slots, ensuring minimal hassle in finding a spot. The presence of free parking is repeatedly praised, adding notable value to the guest experience. On-site parking is a considerable benefit with easy access from the main road and specific facilities for disabled parking, although these can occasionally be full.
Despite the overwhelmingly positive feedback, a few minor issues were noted. Some guests experienced confusion with parking fines due to missed entries into the system or unclear signage. Others mentioned the inconvenience of unexpected parking fees and fines post-stay, which could be stressful.
Overall, the parking situation at The Landmark Hotel and SPA Leisure Club a Palette hotel is highly favorable, contributing significantly to its appeal among travelers seeking convenience and ease during their stay.
The Landmark Hotel and SPA Leisure Club a Palette hotel boasts a strong focus on catering to the needs of electric vehicle (EV) owners. The hotel features Tesla chargers on-site, but these chargers are versatile, accommodating all types of electric cars, which is a big plus for those needing a quick recharge. Guests highlighted the convenience of having EV charging points included with plenty of stations situated near the entrance for easy access. Some appreciated the well-maintained eco-friendly charging stations and quick charging options available.
Additionally, the hotel facilitates an organized approach with bookable time slots for using the EV chargers, ensuring that guests can plan their charging needs efficiently. The presence of multiple EV chargers adds to the convenience, making it a good choice for eco-conscious travelers. Despite a few mentions of no standard chargers or temporary unavailability, the overall sentiment towards the EV charging facilities at The Landmark Hotel and SPA Leisure Club a Palette hotel remains positive and is seen as a valuable amenity by its guests.
The Landmark Hotel and SPA Leisure Club a Palette hotel offers a family-friendly environment with a range of amenities catering to those traveling with children. Guests have found the hotel spacious and accommodating for families with fantastic-sized family rooms and child-friendly staff ensuring a warm welcome. A notable aspect frequently mentioned is the quality of the family rooms, including deluxe options, though some reviews highlight the need for additional bedding and occasional issues with camp beds and sofa beds.
Activities for children are plentiful with many guests expressing appreciation for the pool facilities. Kids have particularly enjoyed morning swims and dedicated swimming lessons. The hotel also features a tots play area and extensive grounds, great for walking and outdoor activities. The leisure club, including a gym and steam room, proves to be a hit for families looking to relax.
Dining options for families are well-regarded with specific kids' meals available. The on-site amenities and overall atmosphere are geared towards providing a great family experience, whether for short stays, family holidays or special occasions like family parties. However, some feedback suggests that the cost might be a consideration for larger families.
The hotel's adaptability is highlighted by special touches, such as providing cots for babies and attentive service from the staff, which ensures that children feel particularly welcome. Despite a few minor drawbacks, such as limited seating by the pool and the occasional late pool slots, the overall sentiment is that The Landmark Hotel and SPA Leisure Club a Palette hotel is an excellent destination for family stays, offering a comprehensive mix of activities and comfort.
The Landmark Hotel and SPA Leisure Club a Palette hotel receives mixed reviews regarding its four-star rating, facilities and services. Many guests commend it for its great value, superb comfort and excellent, accessible location, often describing their experience as well worth the four-star rating. Positive feedback highlights the hotel’s clean, well-kept rooms and facilities with some guests praising the comfortable four-star level and noting that the decor and dining experience reflect the four-star quality.
However, there are recurrent critiques about the hotel not fully living up to its four-star claim. Several guests expected higher standards, citing inadequate amenities and maintenance issues that fall short of what is anticipated for a four-star property. Some reviews note the hotel’s aspiring nature towards a four-star rating but suggest that improvements are needed to meet those expectations.
Despite the mixed opinions, many guests appreciated their stay, pointing out that for the price, the hotel represents good value within its four-star category. The comments suggest that while the hotel does offer notable four-star elements, it also has room for enhancements to solidify its standing as a true four-star establishment.
The Landmark Hotel and SPA Leisure Club a Palette hotel proves to be an excellent choice for business travelers, boasting a prime location off a main roundabout, which is close to major conference centers and makes it convenient for work-related stays. The hotel features a variety of amenities tailored for business needs, including meeting rooms, conference facilities and a small business center. The availability of free Wi-Fi, work desks in rooms and efficient check-in services add to its business-friendly appeal.
Despite being described as slightly short-staffed at times, the hotel offers a comfortable and well-appointed environment, reflecting a corporate atmosphere. Business services such as printer and fax, along with a dedicated business corner, further enhance the work-related convenience. The hotel's business suite and centrally located setup cater well to professionals on business trips, making it a preferred choice for corporate stays.
However, it is noted that the business amenities are somewhat limited and some guests have pointed out the lack of a proper business area and quiet space for calls. Nonetheless, the hotel remains a good option for those looking for a base for meetings or working remotely with ample parking and value for money as additional perks.
Overall, The Landmark Hotel is ideally positioned for business use and offers satisfactory facilities for meetings and corporate events, making it an appealing option for business travelers.
The Landmark Hotel and Leisure Club generally receives positive feedback for its accessible features, although there are areas for improvement. Guests with mobility issues appreciate the friendly and helpful staff with many noting how quickly staff responded to assist with luggage or other needs. The hotel's accessible rooms are notably spacious and easy to navigate, often featuring king-sized beds, reading spaces and Braille on signs. These rooms are also conveniently located near lifts and accessible parking areas.
However, certain aspects of accessibility could use attention. The lack of main ceiling lights in rooms, older bathroom fixtures and the absence of shelves in showers were points of concern. Narrow corridors present challenges for wheelchair users, limiting mobility in parts of the hotel. While some guests highlighted good room and overall hotel accessibility, others mentioned difficulties due to the absence of a lift and the long walks from parking areas.
The hotel's well-thought-out accessibility includes disabled parking spaces, accessible bathrooms and ramps around the property, making it easier for guests to move around. Despite these efforts, guests occasionally struggled with general accessibility and found some spa facilities and areas of the hotel such as narrow corridors not very wheelchair-friendly. Accessible toilets were another reported deficiency. Overall, while The Landmark Hotel and Leisure Club offers a number of accommodations for guests with disabilities, further improvements could enhance the overall experience.
The indoor pool at The Landmark Hotel and SPA Leisure Club a Palette hotel is generally praised by guests for its warmth and cleanliness with many finding it a delightful addition to their stay. Several reviews highlight the pool as nice, enjoyable and a perfect amenity, especially for guests looking to relax and unwind. The inclusion of a sauna, free access for hotel guests and well-maintained indoor facilities further enhance the pool area’s appeal.
However, certain drawbacks were also noted. Guests mentioned that the pool is on the smaller side, occasionally crowded and not ideal for those looking to swim lengths. Issues with maintenance, such as occasional cloudiness of the water and instances of grime, were also reported. Additionally, some guests experienced challenges with booking the pool and noted the absence of a hot tub or jacuzzi.
Kids' swimming lessons and the presence of toys in the pool were appreciated by families, though the lack of a specific children's pool might be a limitation for some. Despite these few issues, the overall sentiment remains positive with many finding the indoor pool a significant and pleasant part of their stay at the hotel.
The Landmark Hotel and SPA Leisure Club a Palette hotel presents itself as a fitting destination for honeymooners seeking a romantic getaway. The hotel's honeymoon suite, featuring a city view, has been particularly praised as perfect for couples. Many reviews highlight the special honeymoon setups arranged by the staff, adding a personal touch to the experience. Special honeymoon packages and a couples spa package are available, offering an additional layer of relaxation and romance for newlyweds.
While the hotel itself is acclaimed as a nice honeymoon spot and great for couple celebrations, it should be noted that there are a few reservations concerning culinary expectations. Those with a specific penchant for gourmet or seafood-focused experiences might find the offerings less than ideal. However, for most, the combination of romantic rooms and attentive service makes The Landmark Hotel and SPA Leisure Club a Palette hotel a solid recommendation for honeymoon celebrations. The facilities, while not specifically geared towards honeymooners, offer a pleasant short break for newlyweds.
The Landmark Hotel and SPA Leisure Club a Palette hotel is highly regarded for its romantic atmosphere and is frequently mentioned as a stellar choice for couples seeking a getaway. Many guests describe it as having a wonderful romantic setting with rooms and breakfast options that cater specifically to couples. The hotel is praised for its romantic setup, including special touches like rose petals on the bed and moonlight views, which enhance the romantic experience.
The hotel's location is often noted as good for romance and it features secluded spots in its attractive gardens, making it an excellent choice for intimate moments. The restaurant also offers romantic dinner options and the hotel's atmosphere remains couples-oriented with adults allowed in the pool at certain times and no kids allowed in specific areas after 7 pm.
Guests often spend special occasions, such as honeymoons and anniversaries, at the hotel and leave with positive impressions. While a few reviews mention some disappointment with pool changing rooms and restaurant service, couples generally rate their experience as excellent.
Overall, the Landmark Hotel and Leisure Club comes highly recommended for romantic getaways, short breaks for couples and anyone looking to enjoy a romantic retreat. The friendly atmosphere and special treatments contribute to its reputation as a perfect place for couples.
Location Show Map
Location
Beautiful and historic grounds enhance its appeal, offering a scenic, tranquil setting that's still close enough to Dundee for visitors to enjoy the city’s attractions, amenities and business districts. The hotel's proximity to landmarks such as the Kingsway, Dundee city center and various tourist attractions ensures it is ideally situated for both leisure and business travelers.
The ease of access from the highway and ample on-site parking further add to its convenience, allowing for straightforward commutes to nearby destinations. Families, in particular, find it an excellent base to explore Dundee and surrounding areas with straightforward drives into the city center and other nearby locations like Perth.
Overall, The Landmark Hotel and SPA Leisure Club a Palette hotel's excellent location provides a blend of tranquility and accessibility, making it a favored choice for those looking to explore Dundee while enjoying a peaceful retreat. The combination of lovely surroundings, convenient access to major routes and proximity to the city center makes it a well-rounded option for diverse visitor needs.
Breakfast
Breakfast is served in a beautiful conservatory with garden views, enhancing the dining experience. The self-serve buffet format was appreciated for its convenience and various guests noted that items were frequently replenished. Some found the breakfast to be good value, contributing to an enjoyable start to their day.
Despite the positive feedback, there were criticisms. Several guests found the breakfast to be disorganized with cold food and items running out quickly during peak times. Some remarked that the quality varied with issues like overcooked or brick-hard eggs and occasionally unclean areas. Others felt that the breakfast was basic or not worth the additional cost.
Overall, while the breakfast at The Landmark Hotel receives many positive comments for its variety, setting and friendly service, there are noted areas for improvement, particularly regarding organization and food temperature.
Dinner
However, several issues were mentioned, including limited menu choices which, while tasty, became repetitive for longer stays. The restaurant's early closing times and potential difficulty in securing dinner reservations were noted disappointments. Some guests found themselves eating in the bar due to the restaurant being unavailable and while the bar food was generally good, its limited menu and occasional high prices were points of critique.
Guests also mentioned that service could be inconsistent with some experiencing slow service during peak times or when the hotel was hosting events. Despite this, positive remarks about enjoyable dining experiences and attentive staff were frequent, indicating that the hotel's meal offerings, while not without room for improvement, largely meet guest expectations for quality and taste.
Rooms
However, several reviews indicate that the hotel rooms are showing signs of wear and tear and could benefit from modernization. Issues such as dated decor, minor damages and inadequate room maintenance are pointed out. Some guests experienced rooms that were too hot or noisy and a few noted issues with cleanliness and housekeeping services. The size of the rooms also varied with some guests finding their accommodations smaller and less comfortable than expected.
Overall, while the hotel provides a generally comfortable and convenient experience, there is a consensus that the interior, particularly the rooms, could use updating to meet guests' expectations fully.
Beds
Rooms, generally, were noted as being well-furnished, clean and featuring beds that were not only comfortable but also conducive to a relaxed stay. Some guests mentioned specific types of beds, such as queen-sized or super king-size beds, often paired with comments on their comfort and large size.
However, not all feedback was perfect. There were mentions of occasional discomfort, particularly with sofa beds and camp beds which some found less accommodating. Additionally, a few beds were reported as sagging, noisy or too soft, sometimes resulting in less satisfactory nights for certain guests. Despite these isolated incidents, the overwhelming consensus was a positive one with the majority of travelers experiencing a high level of comfort.
Minor criticisms about pillows being too soft or requests for extra pillows not being fulfilled were noted, but these did not significantly detract from the overall appreciation for the bedding. Overall, The Landmark Hotel and SPA Leisure Club a Palette hotel excels in providing comfortable, spacious beds that largely meet or exceed guest expectations for a restful and rejuvenating stay.
Cleanliness
However, there were notable criticisms. Some guests encountered issues such as dust on surfaces, stained carpets and outdated décor needing a refresh. Bathrooms in particular drew significant complaints with reports of mould, dirty tiles and unpleasant odors. Several reviewers mentioned that more regular and thorough cleaning is necessary, especially in areas like the pool changing rooms and the restaurant. Instances of finding leftover items from previous occupants and dusty areas detracted from the overall cleanliness experience for some guests.
While the hotel showcases commendable housekeeping in several areas, there's a clear need for more consistent standards, particularly in the finer details and some common facilities, to enhance the overall guest experience.
Staff
Special mentions are frequently made for individual staff members like Catherine, Andy, Darren and Cheryl, who stood out for their exceptional service and positive attitudes. Guests appreciate the attentive and engaging nature of the breakfast and bar staff, who often made friendly conversation and ensured a pleasant dining experience.
Despite occasional mentions of understaffing and some isolated incidents of unprofessionalism, the general consensus is that the staff managed operations well even when short-staffed. The night manager and housekeeping teams also received praise for their dedication and excellent customer service.
Overall, the staff are described as professional, courteous and accommodating, frequently making efforts to fulfill guest requests promptly and with a smile. Their warm-hearted approach and readiness to assist have left a lasting impression on many visitors, making the stay at The Landmark Hotel and SPA Leisure Club a Palette hotel enjoyable and memorable.
Wi-Fi
However, there were notable issues reported by other guests. Some experienced constant login problems, unstable or slow connections and even complete unavailability in certain areas of the hotel. A few reviews mentioned issues such as the Wi-Fi not working during their stay, erratic signals and the requirement to repeatedly log in. Additionally, some reviewers noted Wi-Fi outages and spotty connection quality, particularly on the first floor and in some parts of the resort.
Overall, while many found the Wi-Fi to be satisfactory and a valuable inclusion, others faced significant connectivity challenges.
Gym
While some reviews mentioned minor inconveniences, such as having to walk by the pool to access the gym or occasional equipment shortages due to public access, these did not significantly detract from the generally favorable impressions. The gym is praised for being very clean, tidy and organized with new and functional equipment available for use. Overall, the gym and related leisure facilities at The Landmark Hotel and SPA Leisure Club a Palette hotel are well-regarded, providing a high-quality workout experience for guests.
Pool
However, there are a few consistent concerns. Some guests report issues with cleanliness, specifically mentioning cloudy water and the need for more frequent maintenance. The pool's size is another point of contention; while some find it charming, others criticize it as small and crowded, occasionally overwhelmed by scheduled lessons and external visitors. The pool area can get busy, leading to an overcrowded environment at times.
Despite occasional closures for maintenance and the pool being perceived as too small by some, many visitors view it as a valuable amenity that significantly enhances their stay. For those considering a dip during their visit, the pool offers a generally positive atmosphere with a few caveats on cleanliness and congestion.
Parking
Many reviews emphasize the ample parking availability with lots of roomy slots, ensuring minimal hassle in finding a spot. The presence of free parking is repeatedly praised, adding notable value to the guest experience. On-site parking is a considerable benefit with easy access from the main road and specific facilities for disabled parking, although these can occasionally be full.
Despite the overwhelmingly positive feedback, a few minor issues were noted. Some guests experienced confusion with parking fines due to missed entries into the system or unclear signage. Others mentioned the inconvenience of unexpected parking fees and fines post-stay, which could be stressful.
Overall, the parking situation at The Landmark Hotel and SPA Leisure Club a Palette hotel is highly favorable, contributing significantly to its appeal among travelers seeking convenience and ease during their stay.
EV charging stations
Additionally, the hotel facilitates an organized approach with bookable time slots for using the EV chargers, ensuring that guests can plan their charging needs efficiently. The presence of multiple EV chargers adds to the convenience, making it a good choice for eco-conscious travelers. Despite a few mentions of no standard chargers or temporary unavailability, the overall sentiment towards the EV charging facilities at The Landmark Hotel and SPA Leisure Club a Palette hotel remains positive and is seen as a valuable amenity by its guests.
Family
Activities for children are plentiful with many guests expressing appreciation for the pool facilities. Kids have particularly enjoyed morning swims and dedicated swimming lessons. The hotel also features a tots play area and extensive grounds, great for walking and outdoor activities. The leisure club, including a gym and steam room, proves to be a hit for families looking to relax.
Dining options for families are well-regarded with specific kids' meals available. The on-site amenities and overall atmosphere are geared towards providing a great family experience, whether for short stays, family holidays or special occasions like family parties. However, some feedback suggests that the cost might be a consideration for larger families.
The hotel's adaptability is highlighted by special touches, such as providing cots for babies and attentive service from the staff, which ensures that children feel particularly welcome. Despite a few minor drawbacks, such as limited seating by the pool and the occasional late pool slots, the overall sentiment is that The Landmark Hotel and SPA Leisure Club a Palette hotel is an excellent destination for family stays, offering a comprehensive mix of activities and comfort.
4 Star
However, there are recurrent critiques about the hotel not fully living up to its four-star claim. Several guests expected higher standards, citing inadequate amenities and maintenance issues that fall short of what is anticipated for a four-star property. Some reviews note the hotel’s aspiring nature towards a four-star rating but suggest that improvements are needed to meet those expectations.
Despite the mixed opinions, many guests appreciated their stay, pointing out that for the price, the hotel represents good value within its four-star category. The comments suggest that while the hotel does offer notable four-star elements, it also has room for enhancements to solidify its standing as a true four-star establishment.
Business
Despite being described as slightly short-staffed at times, the hotel offers a comfortable and well-appointed environment, reflecting a corporate atmosphere. Business services such as printer and fax, along with a dedicated business corner, further enhance the work-related convenience. The hotel's business suite and centrally located setup cater well to professionals on business trips, making it a preferred choice for corporate stays.
However, it is noted that the business amenities are somewhat limited and some guests have pointed out the lack of a proper business area and quiet space for calls. Nonetheless, the hotel remains a good option for those looking for a base for meetings or working remotely with ample parking and value for money as additional perks.
Overall, The Landmark Hotel is ideally positioned for business use and offers satisfactory facilities for meetings and corporate events, making it an appealing option for business travelers.
Accessible
However, certain aspects of accessibility could use attention. The lack of main ceiling lights in rooms, older bathroom fixtures and the absence of shelves in showers were points of concern. Narrow corridors present challenges for wheelchair users, limiting mobility in parts of the hotel. While some guests highlighted good room and overall hotel accessibility, others mentioned difficulties due to the absence of a lift and the long walks from parking areas.
The hotel's well-thought-out accessibility includes disabled parking spaces, accessible bathrooms and ramps around the property, making it easier for guests to move around. Despite these efforts, guests occasionally struggled with general accessibility and found some spa facilities and areas of the hotel such as narrow corridors not very wheelchair-friendly. Accessible toilets were another reported deficiency. Overall, while The Landmark Hotel and Leisure Club offers a number of accommodations for guests with disabilities, further improvements could enhance the overall experience.
Indoor Pool
However, certain drawbacks were also noted. Guests mentioned that the pool is on the smaller side, occasionally crowded and not ideal for those looking to swim lengths. Issues with maintenance, such as occasional cloudiness of the water and instances of grime, were also reported. Additionally, some guests experienced challenges with booking the pool and noted the absence of a hot tub or jacuzzi.
Kids' swimming lessons and the presence of toys in the pool were appreciated by families, though the lack of a specific children's pool might be a limitation for some. Despite these few issues, the overall sentiment remains positive with many finding the indoor pool a significant and pleasant part of their stay at the hotel.
Honeymoon
While the hotel itself is acclaimed as a nice honeymoon spot and great for couple celebrations, it should be noted that there are a few reservations concerning culinary expectations. Those with a specific penchant for gourmet or seafood-focused experiences might find the offerings less than ideal. However, for most, the combination of romantic rooms and attentive service makes The Landmark Hotel and SPA Leisure Club a Palette hotel a solid recommendation for honeymoon celebrations. The facilities, while not specifically geared towards honeymooners, offer a pleasant short break for newlyweds.
Romantic
The hotel's location is often noted as good for romance and it features secluded spots in its attractive gardens, making it an excellent choice for intimate moments. The restaurant also offers romantic dinner options and the hotel's atmosphere remains couples-oriented with adults allowed in the pool at certain times and no kids allowed in specific areas after 7 pm.
Guests often spend special occasions, such as honeymoons and anniversaries, at the hotel and leave with positive impressions. While a few reviews mention some disappointment with pool changing rooms and restaurant service, couples generally rate their experience as excellent.
Overall, the Landmark Hotel and Leisure Club comes highly recommended for romantic getaways, short breaks for couples and anyone looking to enjoy a romantic retreat. The friendly atmosphere and special treatments contribute to its reputation as a perfect place for couples.
No, The Landmark Hotel and SPA Leisure Club a Palette hotel doesn't have any pool.
No, a spa isn't available at The Landmark Hotel and SPA Leisure Club a Palette hotel.
No, The Landmark Hotel and SPA Leisure Club a Palette hotel doesn't allow dogs.
Yes, parking facilities are available at The Landmark Hotel and SPA Leisure Club a Palette hotel.
Yes, The Landmark Hotel and SPA Leisure Club a Palette hotel has a gym.
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